Country Inn & Suites By Carlson, Madison West, WI - Middleton

Excellent service, accomodations and facilities.

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Normally we find Country Inn & Suites to be a good chain; however, this location did not meet our standards. During our stay we needed to constantly request for our room to be cleaned; and, when we tried to explain that our room wasn't cleaned after the first night, the assistant manager argued with me that it was cleaned. She had the audacity to come […] directly to our room to "check it out." She kept saying the housekeepers are the sweetest people, and they would have cleaned the room. She found out they didn't, and made no attempt to apologize for her behavior. She also tried to talk over me when I complained about the room a 2nd time. Some of the staff smelled strongly of cigarette smoke, and did not always behave in the most professional manner - especially at night. The assistant manager was the worst part though, given we were trying to be nice and just have the room cleaned. Very poor customer service and communication skills. Lisateave

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Good hotel, great morning breakfast.

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Rooms were clean but need updating. Breakfast was fair, I have stayed at Country Inn and Suites in Appleton many times, the hotel there is much cleaner and breakfast was better - even tho same items, muffins weren't frozen, more fresh fruit.

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Everything was great except the coffee in the room. The coffee( something reserve) should be reserved for the garbage. Truly nasty stuff.

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I enjoyed my overnight stay at Country inns & suites. The staff was friendly and knowledgable about the best Place to eat in town.

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The hotel was very clean. Upon arrival, the desk clerk gave us a coupon for a free appetizer at P.F. Chang's next door. The breakfast in the morning was good. The staff kept everything stocked and clean. The pool was great. The water temperature was perfect and the area was clean. Towels were set out on each chair. The room was clean and the beds were […] comfortable. Overall, a great place to stay. There were quite a few restaurants in the area as well. Lisateave

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Solid hotel for the price. Clean, comfortable, and convenient

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Staff was very friendly. Great breakfast included in room rate. Hotel room was clean and in good condition. Would stay there again.

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My wife and I travelled here over the hollidays, we chose this chain as we previously had great experiences with them. At this location, we were greeted with a rather smug reception and condescending attitude. After a late night we were woken by the hotel housekeeping at 8:13 AM repeatedly knocking on our door. The breakfast was out of many items by […] 8:45 and was below what we have come to expect from a Carlson property. On the positive side, the room was very clean and the furnishings were very new. Lisateave

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We found it an excellent place to stay while in Madison and would stay there again. It is close to the Beltline, University Ave shopping etc.

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Hotel is located near highway, easy access, also next to Costco. Room is normal size. Breakfast changes daily which is good. This time of year is not that busy for Madison area. Coffee maker leaking is the only drawback.

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A very comfortable, lovely place to stay. Also a slightly better than average breakfast given, but I wonder if you could provide some healthier item(s) that are not sugar coated or high cholesterol, or just white flour prodicts (like maybe PLAIN yogurt - yours had sweetner and sweetened fruits.) Maybe some whole grain bread too. Also, I asked for decaf […] tea while in the dining room. I was told there was none (althouogh there was one bag in our room, but I already had used that), so therefore, all I got was camomile tea--that is herbal, not decaf tea. Could you please provide decaf tea in the dining room AND LEMON (either packaged or fresh) for the tea. I will look to having that next time I stay with you. Thank you. Lisateave

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Internet connection was very bad

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I was pleasantly surprised with my stay. It was a large and comfortable room and was surprisingly quiet in the evenings. Everyone was very accomodating and I was even able to make use of the workout facilities. I will definitely be staying with you on my next trip to Madison.

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Pleasant stay; good restaurants within walking distance. Staff extremely friendly and helpful.

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This hotel is everything you want - the staff is nice, the room is really clean and quiet, and the bed was very comfortable. Plus it's close to the west side of town with places to eat and things to do without being too close to the noise and chaos of campus.

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good price, enough nearby for restaurants, quiet nights, clean and good breakfast.

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For the most part it was great. One of the rooms did have a noisy frig that was reported and nothing was done, so the second night we reported it again and was told that we can switch to another room or unplug it. The rooms were clean, breakfast was good. Location was minutes to shopping malls.

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Convenient to downtown Madisonand the interstate. Great variety of breakfast food and fitness center was very nice.

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I often stay at Country Inn & Suites while traveling. You always know what to expect. I would not hesitate to recomment to any of my friends.

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Great place to spend the night after a tough homecoming loss. This hotel is in a nice area with a few restaurants and sports bars around. Would stay here again for sure.

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Comfortable hotel. We stayed at the hotel on a busy summer weekend; between the restaurants on site and the wedding at the hotel, there was next to no parking available for other hotel guests.

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QUITE NICE

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We had to pay an extra $10 for a roll-away, and it and the fold-out sofa bed were VERY uncomfortable.

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We stayed here for a Badger football game. The hotel was nice, and the Quaker Steak and Lube across the street had a free shuttle to/from the game. The breakfast was good, and the stay was much cheaper than staying closer to campus.

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We enjoyed our stay very much. Alll the employees were very friendly and helpfull. The breakfast was wonderful, there is so much to choose from. This hotel is very convenient to the UW Madison campus, only minutes away. There are lots of good restaurants and a beautiful shopping mall down the road. We will for sure be back.

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The hotel was very nice. Room was clean, comfortable beds & quiet. Location is great for shopping and restaurants. I would definitely come back.

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The room was clean, spacious. The bed was comfortable. The breakfast was edible. I would say the walls were thin, but other than that, we have no complaints.

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Clean comfortable rooms. Conveinently located right off Hwy 12 with easy access to Madison. Nice breakfast and other helpful amenities. We'll be back.

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Good value and very comfortable hotel and a wonderful breakfast.

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Stayed in a 1 BR suite with pull out (perfect for my small son). we got a good rate with a discounter, otherwise I'd say it pricey for what you get and the location. Room was not exceptionally large but it was clean and everything worked. Beds were comfy, shower okay. The hotel is in industrial park type area so it had lots of parking and there were […] a few restaurants nearby. Not as close to downtown Madison as we would have liked but we knew that when we booked. Front desk was nice and professional. Pool/spa/gym were typical fare. Would stay again if price is right. Lisateave

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Both my husband and I felt this was one of the best hotels we have stayed at, and we have stayed at quite a few. The service was great, very friendly staff. The room was clean and very comfortable and it was in a great location. I would highly recommend this hotel to anyone.

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Very nice. Good breakfast. Nice for the children, too.

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Stayed here for a wedding we were attending in Madison. Only 20 minutes max from the venue downtown which was great. Nice pool and good complimentary breakfast. Helpful staff. **note for animal allergy sufferers** This is a pet friendly hotel, allowing them in a select few rooms on the first floor. Knowing this ahead of it time was important because […] my husband is very allergic to certain dogs. I called ahead and mentioned his allergy and were placed in a room on the third floor. No problem, they were very accommodating. Lisateave

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I felt the hotel staff was very friendly and helpful. Clean room/hotel and very nice breakfast.

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Excellent room for accommodation, friendly staff and good complimentary and hearty breakfast

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