Loews Boston Back Bay Hotel - Boston

I am a bit of a hotel snob so I am usually pretty brutal in my reviews. However, I loved this hotel! The service was just outstanding. Staff was so friendly and accommodating. Deepak, the porter, took time out to show us some of the hotel's history and gave my 6-year old a coloring book and a few chocolates to boot. The rooms are clean and stylish, […] coffee was hot and good in the morning, and the basement bar was a great place to hang out. This hotel is also just a few blocks from the best Back Bay neighborhood. We walked everywhere during our stay...even to Fenway! The only thing I would change is that some of the workout equipment was a little rickety. Lisateave

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Loved it. The hotel was in the perfect location - easy to get to Fenway Park but also close to the downtown area and Sea Port. Lots of restaurants and shopping within easy walking distance.

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We really enjoyed our stay at Loews and would recommend it to anyone visiting Boston. The staff were really friendly and helpful, and helped us out with all our queries. The only thing really wasthere was no breakfast included in our deal, or didn't seem to be on any room rates. There is a restaurant on the lower level of the hotel, which served breakfast, […] but we found it to be a bit expensive. The room was spotless and the staff are amazing though. Lisateave

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An excellent hotel in a good location for visiting Boston.....a bonus was its proximity to Back Bay railway station. The staff were all very helpful and pleasant.

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Great deal on a fantastic, luxurious room in a good location. Extremely friendly and helpful staff.

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Though decor is dated, the hotel is well maintained, with great staff and excellent location.

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Great location and wonderful service. Will definitely return. Free wireless throughout the hotel a plus!

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We enjoyed a short-but-sweet stay at the Loews Back Bay. The location was fantastic, and the room was large, with all the amenities we wanted. The staff were very helpful and we would definitely think about staying here again when we next get a chance to visit Boston.

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I have stayed to The Back Bay Hotel 4 - 5 time over the past three years and have always found the staff to be exceptional. We are visiting Boston this time, to attend my daughters Commencement and ordered roses, via the Hotel Concierge Niki, to give to my daughter at dinner, but dinner was cancelled. I called Niki and asked if she would send the flowers […] to my daughter in a cab. Not only were the flowers delivered, but Niki took the initiative to delivery them personally!! Now THAT'S SERVICE. Thank you Niki and Co. for making our stay very special again. Lisateave

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This is our 4th stay at this hotel and the differentiator for us remains the special staff. Nothing is a bridge too far for them. Love it! Bring back the weekday breakfast buffet!!

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All in all, a decent hotel, conveniently located between the South End and the Back Bay. Generally great service. However, the street and Mass Pike noise was incredible. Sleep without earplugs would have been impossible. We were on the 5th floor too. Also, ask if your room has windows. Ours did, but there was a rumor some dont.

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The staff was very warm and welcoming. Despite recent events that had occurred in the immediate area, the hotel was more than accommodating as anyone can expect from most Boston area hotels. The location was very close to the Arlington T stop making it convenient to get to any destination. I will definitely consider returning to this location on future […] trips. Lisateave

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Small room but great bed. Great staff. Excellent experience in light of the stressful period of the Marathon bombing lockdown.

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Landed late so needed to rely on room service which was extremely limited. After placing the order and calling back an hour later we were told the order had never been received. Very odd. Had spoke at length with the individual taking the order each time.Room was great.Hotel restaurant spendy but decent. Over all a good stay but not remarkable.

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Lovely hotel in great location for walking around Boston. We were upgraded in our room which was an added bonus included very large bathroom and coffee making facilities.

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The hotel was adequate and efficient but not what I would expect a Loews hotel to be.

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rarely do i give reviews so i will make this very brief - i enjoyed my overall stay. there was a fire and ice location around the corner and newbury st wasn't far from as well. the staff was fairly friendly and our room though it didnt have the best view was very cozy and intimate. thus i think i will make an effort to book this hotel every time that […] i'm in boston for a night or two. Lisateave

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Good but noisy at night due to outside street noise

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The location is good, just 15 minutes walk to Chinatown. It has many bars and restaurants nearby. The loud music coming into the room from a night club near the hotel every night. We could hardly sleep.

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Great small hotel. Very comfortable..... . the hallways are not the usual long tunnel.... with nice lighting and an overall warm feeling. the room had touches such as mirror that expanded the space, good bathroom light, great two head shower, towel warmer, etc.The lobby and lower levels were a interesting mix of contemporary within an historic buil […] ding. Lisateave

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As I pulled up to The Back Bay Inn, there was a cloth sign over the marquee announcing that the hotel had recenlty been purchased by Lowes. I was worried that I'd be caught in the middle of a bumpy transition, but under the leadership of John, the charming manager, you would never know it was anything but business as usual. The hotel was beautiful and […] the staff friendly and helpful. Lisateave

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If you can get over the bland immediate location, this is a great place.

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This is a very nice hotel. Service was great. Concierge and valet were very helpful. Room was clean and nice.

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Excellent from beginning to end... will return :).

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Back Bay Hotel is a great hotel. The rooms are clean and well appointed. There are a variety of sizes of rooms. You can walk to many restaurants, two T stations,shopping, the gardens, The Commons, and go a bit farther to the harbor.

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We enjoyed our stay at the Back Bay Hotel in Boston. The staff was extremely courteous and helpful. The location was very convenient to everything including our main focus of the trip (visit to BU and Northeastern). Room was clean. Parking fees not too bad (lower than NYC in my opinion). We would definitely stay there again. We walked everywhere from […] this hotel (fenway, boston common, aquarioum, restaurants). we also took the T around town. There are a couple of stations close by the hotel. Lisateave

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Beautiful, charming hotel in great location in back bay neighborhood of Boston. Great service, nice details. Great for couples or families.

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My children tell me I am difficult to please. this may be true, but I try to judge a hotel on what it is trying to be. The Back Bay Hotel is trying to be a top class hotel. It is in fact a very good hotel in a great location, but it is not a great hotel. Upon checking in, I waited for a clerk to finish with someone ahead of me (we were the only guests […] there). Another clerk was doing something on his computer. Neither made eye contact and neither said "We'll be with you in a moment". After a few minutes the male clerk looked up and welcomed me. The only problem was that he was chewing gum, quite vigorously. Not good. The room was fine, if a bit small, but then that is what I booked - a basic room. Well equipped. When I went to use the toilet, there was something floating in the bowl. Not large, and likely not human, but one doesn't expect to see anything there. I later sat on the desk chair and upon moving around to see the tv, I noticed some garbage behind the night table, which had not been cleaned up - likely had not been seen. Overall, the rest of the stay was fine, but a clean room is important, as is a strong first impression at the front desk. I would stay at the Back Bay Hotel again. The location is great. But it would be nice if it tried just a little bit harder. Lisateave

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Great building. The most comfortable hotel bed I've ever had. Would highly recommend

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very neat and tidy, staff very helpful. room was perfect

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What a delightful place to stay. Friendly Staff, Great location, and food to make you want to just stay in !b ... but don't, too much to see and do !

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We came to vist Boston for college tours and loved the central location of Back Bay Hotel. Depending on where we where headed we were able to walk or catch the subway from either Arlington or Back Bay Station. The restaurant was wonderful and our stay was great.

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Don't think I could have found a better hotel to stay at! Such a beautiful building, the staff was great and extremely helpful with everything, great location to stay in, very clean, overall was a great place, didnt want to leave! All of the staff was unbelievably friendly and willing to help with everything. Wouldn't stay any place else for our next […] visit. I read other reviews that said the rooms were too small, I didn't think our room was any smaller than the average hotel room. Our entire stay was great, highly recommend to anyone staying in Boston. Best hotel I've ever stayed in. Lisateave

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I just finished a 5-night stay at the Back Bay Hotel in Boston. First, the hotel is quite nice with a friendly staff. The bathroom was stocked with Kiehl's products which I also enjoyed. The only downside of my stay is that the Internet (both hard line and wireless) was very very slow with irregular access. Now, it is hard to complain when each guest […] is given free access to the Internet, but I would rather have paid the extra $20/day to have high speed. My iPad and laptop were essentially useless to access the internet, and the computers in their business center (first 15 minutes are free) were equally as slow. Be sure to pack you smart phone and a charger if you are hoping to get any work done. Lisateave

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Nice hotel. Would stay there again.

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My husband and I stayed at the Back Bay Hotel for three nights at the end of February. The hotel is located in the old Boston Police headquarters. It is a very comfortable boutique hotel. We had a deluxe king room on the 8th fl. It was comfortable, good size, with a very large bathroom with shower only. The towels were luxurious as were the other amenities. […] The service was excellent from the front door to the front desk. Very nice bar (Cuff's) and we had dinner the first night in the Stanhope Grill which was very good with an appealing menu. The service there was excellent!! I would recommend this restaurant to friends and family. Fantastic location. We walked to the North End and to Fenway Park easily. It is very central. Lisateave

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I actually hadn't stayed at this hotel since before the name change (was previously Jurys), but the same level of service was still there. Great location to any work or travel to the Back Bay/Copley area. Good service by the staff. Room was very large and comfortable and was easy to get online (for free).

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The hotel has a high overall rating with other travellers, but this is slightly at odds with my experience. The first thing I noticed was how tiny the room was. Then I looked at the floor and discovered the very unappealing beige-grey carpet that looked as though it hadn't been replaced since 1973. The placement of the desk was uncomfortable so I gave […] up on doing computer work. Everything else was okay. I would recommend this hotel to others but I sure hope they get a room without that awful-looking, ratty carpet. Lisateave

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