Dream Castle Hotel at Disneyland Paris - Aulnoy

Not a dream castle. First impressions disappointing, large foyer with very unpleasant smell, but rooms well set up, bunk bed had curtain across which meant room lights could be left on without disturbing children in the evening. Breakfast ok, evening meal disappointing. Pool small but empty and a nice escape from eurodisney.

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Enjoyed the stay, every thing was comfortable, Good service and helpful staff. But it looked a but dated. Didn't feel like a 4 star hotel. Will try them again if we go back to paris.

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My friend and I stayed here for 2 nights from 14th- 16th April 2013. The check in was fast, there was somewhere to store your luggage too as our room wasnt available straight away. The staff spoke good English and were very polite. The room was nice and big with a big enough bed and good sized bathroom. The toiletries in the room were a lovely touch […] and smelt amazing!! The hot breakfast wasnt great but there was plenty of cereal, toast, hot drinks and fruit drinks to keep us satisfied! We used the jacuzzi which was lovely, would of liked to of used the spa but it was a bit pricey for us! Overall it was a lovely stay and I hope to return one day. Lisateave

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The hotel when we got their was overrun by about 4 schools of secondary school you couldn't move it was like going to school for the duration with hardly any teachers around. Requested air conditioning fixed & other maintenance done in room but it was not done & food very expensive. On positive note great location for parks & great luggage transfer […] service to station for a very small fee. Lisateave

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Hotel was completely understaffed for the amount of people that can be accommodated in the hotel. There were always ques at reception. There were ques at the breakfast area. Ques at dinner time. The wifi was not working. The room service took 75minutes to get to the room. Rather try one of the other hotels. For a 4 star hotel and the price you pay this […] hotel needs to review their quality of service. It is well below standard Lisateave

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Not a four star. Food was aweful, service poor, room not standard. Breakfast aweful. Not stay again

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Hotel was really great but getting to the Disney park was a challenge, you get the free no.54 bus from outside the hotel, we are the last stop of 5 hotels in a row which the bus accomodates so you can't get on it!!!! you wait for up to an hour or more and then it's a real push getting on..... getting back is just the same. Each of the seperate 5 hotels […] for this 54 bus needs it's own transport. This was a real downside to booking this hotel. Lisateave

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This is not a four star hotel. It is very basic and unfortunately the front desk staff were appalling (except for Cristina and the breakfast manager)! We had to wait 20 minutes to check in because of lack of staff. The breakfast was OK but after 10.15 there was no cereal or bread! The evening meal left a lot to be desired. Decoration is far from dream […] castle like! To complete the nightmare when I took my luggage down at 10.30 to get the Disney Express service to the station the rude girl on the desk told me I was too late even though the sign in front of me said that the service was available before 11am! At that point I am afraid I adopted her attitude and that seemed to work! Oh and finally, there is "complimentary tea and coffee" in the room but beware, there is enough for 2 cups (at the most) and if you want a refill of the tray during your stay you will have to pay for it!!! Come on Dream Castle, pull your socks up! If you can afford to then stay at the Disneyland Hotel where the staff smile and the food and ambiance is truly good. I resented paying £700+ for 3 nights to stay in such a poorly run hotel. Lisateave

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Rooms were excellent for families with large and comfy bed. Drinks and food within hotel was expensive and quality of food at breakfast could have been better.

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The reception area was lovely. Rooms were dark, un clean. Our room smelt of toilets. Breakfast really bad. You have to pay 6euros a day for the tea and coffee in your room to be topped up. It's only free for your first day. If you go swimming towels are 2 euros to rent. There was water leaking through. Roof on 5th floor. Everything in hotel is […] very expensive. Lisateave

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This was a good value base, with an excellent breakfast. Frequent shuttle bus, pleasant grounds and friendly staff. Expensive food and drink, but this is the case everywhere in this location.

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Hotel was very close to Disney and there was a shuttle bus that took you to the park every 15 mins, so very convenient. We stayed on a half board basis and the breakfast and dinner were very good. The rooms were very clean and even the bed was really comfy! Would definitely return to this hotel if I was visiting Disneyland again.

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Not your typical European hotel which was a plus. The room was large, the beds big - my wife and I shared a family room with our two teenagers (in a bunk bed) and all were thrilled. My son said this is just like US hotels! Great breakfast in the morning - shuttle bus to Disney. Everything was great except that the hotel staff in the restaurant were […] less than happy... maybe it's the French economy? Lisateave

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Nice clean hotel only let down was very expensive to eat or drink there example for 2 adults and 2 kids an evening meal and a drink each cost €110 equivalent at the same exchange rate to £110. So beware if you go to take plenty of money.

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This is the third time we have stayed at this hotel as we really do like it. Our only negative comment from our last visit was with regard to reception. We arrived at the hotel at approximately 19.40 and didnt get into our room until 20.35. Again in the morning when we tried to check out we just gave in and posted our key. There were plenty of reception […] staff on duty but they did not seem to know what they were doing. leaving customers very frustrated. Lisateave

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The internet too slow , bad breakfast , no porter for bags , small rooms .

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It was just ok

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Hotel was 4* but some marks on bedroom carpet and some mould marks in sealant around bath ( only minor). Cost of coffee / drinks in machines / bar were very expensive in some cases double what we'd pay in UK. Kids entertainment in lobby expensive ! The need to ay extra for towels at sauna etc.. Breakfast had plenty of choice for all on a buffet style. […] Only minimal ques in a morning. Quality was lacking though with cold sauté potatoes, tasteless scrambled eggs and re- heated beans, sausages poor quality. Good location if Disney with about 10 min transfer time by free shuttle bus. Two wired computers of Internet access (free) but only one working and with only minimal free Internet access 512k !! Or paying for unlimited it restricted you somewhat. Easy check in / out although they take your credit card details on check in !! All in all a good hotel and would stay again not quite 4* though more 3* to 3*+ Lisateave

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Unkept, inadequate service, rotten food, not 4 start in my view.

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Very nice hotel. Comfortable, child friendly (as you would expect from location) and clean and well looked after. We had a family room which was excellent with a queen sized bed and two big bunk beds all in the castle theme and high quality. The only drawback I found with the hotel is the 54 Disney bus can be very busy and you are not guaranteed to […] get on it at the first attempt as it serves several hotels. However, if you have driven or have a hire car the key cover gives you free parking at the parks which saves the scrum for the 54 after Disney dreams finishes. Lisateave

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Do not stay at this hotel. So many things were wrong and staff are rude and miserable. Things that were wrong - transfer was late for collecting - check in was a joke, queues, rude staff, no organisation - no cot for daughter - safe did not work - heating did not work and had to move rooms (no help offered) - lunch for kids was non existent - 'shuttle' […] is a joke we ended up getting taxi - checked out of room before we had left so had to keep going back to reception to let us in - not one single apology the whole time WILL NEVER GO BACK. PLEASE DO NOT WASTE YOUR MONEY (it ruined my 30th birthday celebrations) Lisateave

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The restaurant resembled a school cafeteria for breakfast. I know they're catering for a crowd, but it was dreadful The front desk staff were very slow and understaffed. The hotel is out of the way and the shuttles did not run regularly enough. The rooms were small

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The Dream Castle Hotel, although its not one of the main Disney Hotels, it is only 5 minutes away on the frequent shuttle buses. The hotel is huge, and its surroundings are excellent. Would definitely recommend this hotel, especially for the price compared to the main Disney hotels.

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Room is clean, big enough. You need shuttle to go disneys. Every 20 min yes there is a shuttle. don't think of internet connection. they say there is free wi-fi but it is very poor connection. breakfast is better than expected compared to other disney hotels. there is nothing to do around since it is in the middle of nowhere but few hotels. it is ok. […] if you spend whole day in park, eat at disney village and wait for the shuttle and sleep at the hotel. Not good to stay and check emails. Lisateave

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Nice room and comfortable beds. Children will love the decor in the lobby area. Very convenient for Disney, with frequent shuttle buses - though be aware that you may not be the 2nd stop as advertised. Different drivers seem to do the route in different orders. A few things made me a little surprised that it was a 4-star hotel: complimentary tea and […] coffee included a few sachets of each and two things of milk "for your arrival day" - 6 euros if you would like this refilled; 2 euros for a swimming towel, and whilst you could use the one from your bathroom, since only one towel per person, that leaves you with a wet and chloriney bathtowel; came back one evening to find no hot water when I wanted a shower; ceiling in our hallway was leaking in several places, with crates underneath to catch the water; fridge did not keep things cold, rather just slightly on the cool side, with no option to change the temperature. The breakfast was okay, not as good as some I've had but a reasonable selection of cereals, bread, cheese, meats, some hot food though not a great deal, and some fruit though mostly tinned. There was always a queue for reception/ information, and this was in low season. Nice swimming pool and games facilities for children (though at 2 euros a game, could easily get expensive). Overall not a bad hotel, but maybe 4 stars is a little generous. Lisateave

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Very convenient, just 10min away from Disney Park and very close to Val D'Europe Outlet

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Hotel facilities were good as would be expected from a 4* hotel. Rooms were pleasant and well kept, however the mini-bar was empty upon arrival. Room service was very expensive and not worth the money. Breakfast buffet was not particularly impressive for a 4* hotel, hot food was the most disappointing but there was plenty of cold meats, fruit and cereal […] to choose from. Staff were pleasant and helpful. I did not use the pool or spa so cannot comment, however a large variety of services were available. Overall a very pleasant stay, but some things I would have expected more from seeing as it is listed as a 4* hotel. Lisateave

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Great hotel in awesome location - free Disney shuttle is awesome. Buffet breakfast dull and lacks variety.

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Very expensive and poor quality food not even wifi except all area in lobby,for a four star hotel I would of expected water in my room not having to pay €3 for it and had to pay for towel to use pool!!

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This hotel served our purposes as a place to stay that could accomodate 4 persons in one room 2 adults and 2 teens the night before we flew home from France, However, I would not stay again! The lobby had an overpowering smell of cotton candy or something. while the 5th floor that we stayed on smelled like dirty diapers. The breakfast while adequate […] was nothing special. Lisateave

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THe hotel is perfectly situated for visiting Disneyland Resort, the room whilst compact had a large bunk bed for the children and double bed for us. Very nice toiletries. Buffet breakfast with plenty of choice to fill up before a day out with Mickey!

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The positives about this hotel is that it has a regular shuttle to Disney. However, they have a lot to learn about customer service. I went for New year which is a busy time. However, the hotel felt that this was the time to have nobody at the information desk and to have only 2 or 3 people at the check in desk. This meant that if you had a small query […] you had to queue along with people checking in/out and I found myself queuing for between 15-20 mins at a time for small queries. I did raise this as a concern and was told that it was a busy time. I suggested that this therefore was the time to increase the staffing. The breakfast was awful - it is quite clear that they use the cheapest ingredients. For what is a wide selection, my children and myself ended up eating very little for breakfast. The room was given a minimal clean, the curtain in the room was broken for the bunk bed and the toilet was stained. I would not stay here again. Lisateave

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Disney should be magical and all about the children having fun,there were only a few arcade machines scattered about and the occasional characters wandering around at breakfast. The food in the restaurant cost €29 per person excluding drinks and it was a mish mash of not tasty unmatched foods buffet style, you almost felt rushed there too. The location […] and potential of this hotel is really good but unfortunately it lacked the charm and ambience to live up to its name as the Dream Castle. Lisateave

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It is a pretty nice hotel. However the only complaint I have is the amount of dirty mugs at Breakfast. It was a job to find a clean one so they may want to ensure that their mugs are washed properly. Otherwise everything else was just fine.

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We very much enjoyed our stay at the Dream Castle Hotel - check in staff were efficient and the rooms were comfortable and well equipped. We booked two family rooms and were pleasantly surprised to find they were interconnecting - which was an extra plus. The hotels in the area are all easily accesible to the parks and run free shuttle buses which get […] you there in approx 15 minutes. The only downside was that during our stay,these did not seem to run frequentlyenough for the number of people - often resulting in a huge crowd surge to board the bus at popular times - which could be dangerous for younger children. This aside - the hotel itself was great - breakfast was very good and the grounds well maintained. Lisateave

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Very average establishment. Poor service, tacky and pokey. Walt Disney would roll over in his grave if he new his name was associated with places like this.

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Wonderful hotel, I would say that it's one of the best Disney hotels. The hotel reception is gorgeous and you recieve a lovely warm welcome from the staff. The smell of sweets as you walk into to the hotel is amazing to. The room we stayed in was absolutely gorgeous, the bed is huge and comfortable and the room is full of all the essentials such as […] kettle,hair dryer and towels. Breakfast was also fab yet the choice of food is a tad different yet there is still plenty to choose from, the breakfast room is clean and the staff are very helpful. There is also a free shuttle bus available to the Disney parks which is very efficient and perfect for all day travelling. Overall the hotel is wonderful and very pleasant to stay in. Definitely go if you have the chance!! Lisateave

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food was dreadful. paid 27 euro each for dinner on arrival and it was so cold it was inedible. breakfast was worst i've ever had in a hotel - not 4 star!!!

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Rooms were very warm (December) and comfortable, the staff were very friendly

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Very good hotel, well placed for our Disneyland holiday. The staff were very pleasant and more than happy to help. The room was cleaned every day and towels changed. The pool was nice though could have been a few degrees warmer. The breakfast was very good and a lot of choice. Good extra was free bus to and from Disneyland and free parking in Disneyland […] with hotel key card. Only suggestions would be to fix the carpet in the 2nd floor corridor and more reasonable prices for vending machine drinks. Would stay here again. Lisateave

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Fine for what one wants to visit the parks. Main entrance hall is fun for chillaren with games to play. Food ok as buffet that is easy for children. A bit expensive but one expects it a bit around disney. Pool too shallow for an adult swim really, fine for children. We went at xmas. Bus transfer could be very busy at times but we realised that normally […] it ment there would be bus just after the first that would be relatively empty as all crammed on the first to arrive! Only real down is one would have to pay Internet connection in rooms, and the free wifi mentioned is only in a tiny area near reception that was small and noisy so not good for Skype. Lisateave

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This hotel is very good for families with kids. Rooms are excelent, very clean. Personal Is very kind. Restaurant Is poor. Very french food. Must diversify.

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Fabulous hotel, great for families. Bar food is expensive, but the buffet dinner is great. Staff very approachable and accommodating, always smiling! Except for the bar staff who were quite rude. All in all a great hotel, would definately stay again :).

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Good for the money, can't expect better. Location is nice outside Disneyland and can get there easily by a free shuttle.

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Nice hotel and ideally placed for Eurodisney on the shuttle bus. Beware of expensive drinks and snacks at the hotel though (4,50 euros for a soft drink) booked a taxi to ORly airport from the hotel and staff said it would be 80 euros but we got charged 92 euros by the taxi driver. On the plus though the hotel was nice, clean and comfortable. Breakfast […] was average and sometimes cold. Lisateave

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Our children were thrilled with the magic castle theme. The pool was a real bonus to entertain them after a busy day at nearby Disney. Everywhere was clean and well maintained which made for a thoroughly enjoyable stay.

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This is the second time we're back and we have also recommended this hotel to our friends in the past. Overall, a good hotel to stay in. Our main feedback was that the room thermostat was erratic and was first blowing out very hot air, and then very cold air. We could not fix it. An engineer was called and he took some time to arrive and we didn't […] want to wait for subsequent calls so just tolerated it. I'm sure the hotel would send an engineer up if we called, but again, we didn't want to stay in the room to wait. The thermostat was visibly broken so I think perhaps they could have changed it completely to begin with to avoid such problems. Other than that, a comfortable hotel to stay in and we would definitely go back. Lisateave

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