Hilton Garden Inn Islip - Ronkonkoma

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clean, comfortable and well appointed except for the dinosaur of a TV

Upon check in I was assigned a room on the 4th floor but wasn't told the elevators were not working or were the stairs were located. After carrying around all our stuff up to the fourth floor, we walked into a room that had leaks in the ceiling. I called the front desk to tell them and I was just told I will give you another room. I picked up everything […] and took the 2 kids back down 4 flights of stairs to the front desk at which time I was notified by the gentleman behind the desk that he was going to send someone up with the new room and keys. he could of told me that 10 minutes earlier on the phone. He assigned us another room on the 3rd floor this time. I said with the elevators not working is there anyway we can stay on the main floor. It was now 8:30 at night and the kids and I were exhausted. He reassigned me another room on the first floor. The kids and I walked to the other side of the hotel with all our stuff to get to a room that refused to open. I tried both keys and walked all the way back to the front desk and told the gentleman the keys didn't work. This time he programmed new keys and actually walked down there with us again -- keep in mind the kids and I are still carrying all our stuff ourselves. The gentleman could not get the room to open either so we had to walk back again to the front desk. This time he assigned us a room very close to the front door and pool finally! i was very disappointed in this hotel. Lisateave

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This was the first time we stayed at a Hilton Garden. We were very impressed with the facility - clean, comfortable beds, and warm duvet. We will look to stay at a Hilton Garden again.

Location was convenient. Lobby and hotel staff were very nice. Room was clean and bed was comfortable. Will definitely use this hotel again when in the area visiting family.

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I was staying to attend a wedding , the conceierge was a great help and even arranged for a taxi to take me to Macy's to replace a pair of shoes.

We have stayed at this hotel 4 times and we really enjoy the staff, breakfast is great! and it's very convenient to MacArthur Airport and my sisters (who both live on Long Island). I would give it 5 stars! :^)

This is a very nice hotel. It is quiet and generally well maintained. The staff is exceptionally accommodating and all of the services we wanted were offered. The only problem with our stay was that the television set stopped working on our last night there, which didn't give them time to fix it.

When we got to our room, the room was a smoker room so we called front desk to request another room. At first they told us all the other rooms were full so they would bring someone to filter the air and they would give us free breakfast. When we came down To the front desk, they said there was a different room, however it turned out to be a handicap […] room. Not the most convenient, but they did provide free breakfast and free item from the pantry. Lisateave

wonderful hotel with excellent service. I ..don't think our bed was a king as we ordered(it was a queen) so it was a little tight , but the dial mattress helped. very clean and loved the bar and dinner menu.

This accommodation was the perfect setting for a reconnection with a friend I have not seen in 39 years - additionally I also reconnected with some former co-workers who treated me wonderfully - went out of their way to meet me for dinner. The visit was a gift from heaven - I plan on returning end of month for an additional short stay. Highly recommend […] - especially the staff andMike of the Garden Grill who more than went out of his way to help me - he became very special to me and should be commended for his kindness and extremely loving and helpful ways. We became friends and I will never forget this experience. Plan to return at months end for another reunion and hope to stay here again if I can get the accommodations I need due to a disability - the staff was extremely helpful with insuring that my comfort was their first priority. Lisateave

My one and only place to stay when visiting Long Island!

Excellent beds, no noise from any aircraft, very simple and nice pool, good bathroom good food in the area, car is necessary

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Very nice, beautiful lobby, nice, cozy room. The only problem is the thermostat did not work right, and my wife was cold at night. The indoor pool was good as was the spa. I enjoyed the fitness facility. The staff was friendly and helpful. We look forward to our next visit.

The hotel property was well maintained, our fellow guests polite and quiet and upkeep and cleanliness of the hotel was fine. The bar did close at 10 pm..too bad we arrived at 10:20 pm. The pay-for breakfast was first class, worth every bit of the $12 bucks price. Will stay here again. Great airport hotel stop on the way to the Hamptons.

Traveling with my 91 yr old mother and my young graddaughter and everything was just perfect.

I have stayed here several times... Always a great stay. Highly recommended!

Our stay was over Christmas, so the hotel's usual restaurant service was limited, but we found a great diner a few blocks away. It was convenient to a Roman Catholic Church. It was a drive from the folks we were visiting, but overall the stay was a pleasant one...couldn't beat the price !

This hotel was an awesome place to stay & the price (for a double queen bed) was better than I could have hoped for. I didn't eat there or use room service, but everyone who worked there, (that I bumped into) were very kind & helpful. The pool & hot tub were a pleasure. Very clean & quiet hotel. Nice bar in the lobby. I would definately stay here again […] & I think once most people stay, they will come back too. Lisateave

The Hotel was Ideal for the Rate that I payed.Room was clean except for the desk,which was not wiped down clean, the next day after a 3 night stay. But overall a very nice stay.

The only downside is there is no continental breakfast. There is a breakfast offerred for $11.95

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I have stayed here several times with my girlfriend. Everything was always perfect, and she is not easy to please. Trust me, I know! Highly recommended.

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Def worth booking. The hotel was very comfortable and clean. I figure the only reason it is not a five-star is bc of cosmetics i.e. random peeling paint in hallways, elevators are extremely slow, ... nothing that affected my stay or comfort while i was there...

We arrived at the hotel Friday night for a wedding the next day, our group alone had reserved 22 rooms, when we went down to the bar/restaurante to get something to eat i asked the bar tender for a glass of pinot gricgo and was informed not only did they not have have any, they had no white wine period. when i asked for red they had one seliction. the […] bar tender said that they were out of things and would not be getting a new order until monday!! eventually as more people showed up they went out and bought some wine and liqure but the same happened again the next night. the hotel staff were friendly especilly the waitress at breakfast, however if after a long trip or drive you would care for a drink i would suggust not relaying on this bar. Lisateave

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My girlfriend and I liked this Hilton very much. We didn't eat the expensive breakfast, but enjoyed just about everything else. You have to travel a few miles to come across some dining facilities, but easily done. Staff was very friendly, and I wouldn't hesitate to recommend this hotel to anyone. Room vas very clean, and the air conditioner was a little […] noisy, but worked very well! Lisateave

I've stayed in a few Hilton properties and I'm never disappointed. this was no exception. The decor was bright, everything was clean and orderly. Bed was very comfortable and lots of space in the room. I would stay there again without hesitation.

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The hotel room had a funny smell; the air conditioner was very loud making sleeping through the night impossible; when it came time to check out I had to go from floor to floor to find a luggage cart.

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I STAYED AT THE HILTON FOR 7 DAYS MY ROOM WAS GREAT,THE BED WAS COMFORTABLE THE STAFF WAS SUPER NICE ANYTHING I NEEDED THEY WERE ON TOP OF IT WOULD STAY THERE AGAIN AND AGAIN IT SHOULD BE A 5 STAR BY FAR!!!!!!!!!!

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Et glimrende hotel, som vi bare brugte som stop-over, der er vist ikke noget af betydning at se i nærheden, kvarteret er temmelig kedeligt, men det opfylder til fulde behovet for at komme om aftenen, og tage videre næste dag.

Zu diesem Hotel kann man eigentlich nur sagen - super Wahl - gerne wieder. Parken ist problemlos möglich und ohne Gebühr. Es liegt verkehrsgünstig am LIE 495 und auch am Flughafen. Mit Mietwagen kommt man von dort aus einfach überall auf Long Island hin wo man hin möchte. Das Frühstück war super mit tollem Service zu einem sehr guten Preis. Die Zimmer […] waren sehr groß mit Kühlschrank und Mikrowelle und das Bett war seeeeeehr bequem. Das Personal war durchweg freundlich. Besonders begeistert waren wir von der Dame beim Frühstücksbuffet. Unser Engel am Morgen. Der Pool ist ein wenig in die Jahre gekommen meiner Meinung nach und bedürfte mal einer Renovierung aber zum kurz abkühlen und/oder 10 min Whirlpool war es ausreichend. Das Hotel würde ich auf jeden Fall weiterempfehlen Lisateave

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Hotellet har bra personal och förmodligen ett bra läge för vissa typer av affärsresenärer och konferensarrangörer. För vanliga resenärer finns en mindre pool som extra attraktion. Rummet luktade konstigt och resväskan hade samma lukt fortfarande efter en vecka på balkongen (hemma). Långa korridorer med en hel del matrester som gästerna uppenbarligen […] inte vill ha på sitt rum och som inte hämtas upp av rumsservicen utan kan stå uppemot ett dygn. Personalen annars duktig och väldrillad liksom tjänstvillig - men hotellet behöver sannolikt en viss renovering för att leva upp till förväntningarna som kan förknippas med namnet Hilton och prisnivån i övrigt. Lisateave