Kendall Hotel and Suites - Lõuna-Miami

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My stay was a total train wreck, the first room they gave us the shower handle broke and we were unable to turn off the shower. There was no maintenance or management staff on premise to handle the issue. The front desk clerk gave us another room that the sink leaked from the pedestal whenever it was in use, the windows were not secured in the frames, […] and the Face Towels appeared to have Fecal mater on them. I WILL NEVER STAY THERE AGAIN!!! Lisateave

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the people who work their were the best ,going back in jan to see them again ,great service ,cheers

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When we arrived the carpet was still wet from cleaning. We went to the lobby and they said we could not be moved to an other room because they were fully booked, and that the carpet would probably be dry when we came back from our dinner out (which it was not). They gave us a discount on the parking fee (had to ask for it, and still surprised that they […] even charge a parking fee). Overall the stay was good but the wet carpet was a bad experience. Lisateave

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Over all the hotel was nice. We had a 2 bedroom suite and the rooms were spacious and clean. The kitchen was nicely equipped with stove, refrigerator, and a toaster. Housekeeping was very responsive. We was a little dissapointed that there was no TV in the room with the smaller bed and the toaster was dirty. And although the suite was fitted with wired […] Internet access, Wi-fi in the rooms would have been nice. Lisateave

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I switched rooms because the room was not clean. I was switched to another room which was equally dirty.

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Very convenient, very clean all-around, good breakfast. Awful noise repeating every 15 to 20 seconds, all night long, sounded like an electric motor trying to start. Reported it to front desk. Not resolved.

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Staff extremely friendy and polite, can't say anything bad about them. They don't have wireless in the rooms and aparently ran out of cable's for wired but did not tell me they had wired (saw it no where really didnt look). Restaruant and lounge very nice and again whole staff and rooms very nice. Not a business hotel. Would if ever in that area take […] family but for price not using for business again. Steve TI Lisateave

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I was quite disappointed in the stay. I booked the property on line and contracted for a room and breakfast. There was a pool in the description of hotel offerings. When I arrived at the hotel I were advised that breakfast would be an additional charge. Another charge was added for parking. Although there was a pool on the premises, there was no water […] in it! The entire pool area was cordoned off. One could not even relax in a lounge chair. When I discussed the breakfast charges with the manager, he said the description on Hotels.com was changed and had not yet been addressed on the site. This I found to be inappropriate. It would be better to honor the free breakfast claim until the computer catches up with the new program than to break a contract issue. The additional charge for parking seemed unnecessary due to the availability of space dedicated to parking. I could have remained at this hotel for another night, but chose to go elsewhere due to the blatant disrespect of the client demonstrated by the staff and chain. Lisateave

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The management of this hotel was an expert in the game of bait and switch. I think they also are not in compliance with privacy laws to protect personal identity. When we made reservations to stay @ Kendall Inn, they offered complimentary parking and breakfast. When we checked in, there were paper signs at the front desk that there is now a five dollar […] charge per night for parking and the breakfast was now eleven dollars and fifty cents per person. Also during check in, on the agreement sheet was my entire credit card number, name and expiration date and THEN they impressed my card on the same piece of paper again. I asked if the paper would be shredded after check out and I was assured that every hotel uses this same practice and the paper will be in the hands of their accountant and not shredded. I told the counter agent that if my identity gets stolen, I know exactly whom to blame. He said ,"OK." Our room was clean and spacious. The water got hot enough. The TV cable had awful reception and there was no wifi in our room at all. The second day however, there was a roach that measured a good inch and a half in length, minus the antenna, and if there was a way to attach a photo, I would. He was quite a specimen until my husband killed it. The security doors on the east and west ends of the hotel were propped open on Saturday night when we got back after midnight. We will never use this facility again simply because of the lack of trust between business and customer. Lisateave

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Reserved a King Suite. Arrived to the hotel and was told they were sold out and had no idea how I got a reservation. They put me in a double and told me the manager will make it up to me in the morning. We got settle in the room decided to watch a movie only to figure out the remote control doesn't work. We can turn the TV manually, but can't change […] it from the menu channel. I called the front desk to tell and ask them for a new remote or new batteries. The front desk told me i should be happy to have a room and there is nothing they could. The clerk told me to call the manager in the morning. Lisateave

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I got there at 8pm the day of check-in and was forced to wait about 30 min to verify what room I would be staying in, then I get to the room and although the description states "hard wired internet" there was no cable in my room. I called the front desk and the gentleman stated he didn't have any and there was nothing he could do. I was there on business […] so internet was key. I would not recommend this hotel to anyone. Lisateave

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When we arrived at this hotel, w e got a rude shock as we were told that as of Feb 15, 2013, breakfast would cost $11:50/ person and parking would be another $5/night. We protested and had to get the computer out to show that the Hotels.com confirmation that stated that the price paid included breakfast. After some discussion, the desk assistant/manager […] accepted the confirmation and agreed not to charge for the breakfast. As for parking, I protested that this was not mentioned on the wbesite and again after some discussion, the manger agreed. Getting to the hotel room was a challenge as the building name (Egret) was not clearly visible and one had to guess the location. There were no trolleys to carry our luggage to the room and once on the floor, no indication as to which side one needed to turn to get to the room. For the price paid for this room, these simple conveniences would normally be assumed to be readily available. The breakfast was adequate and tasteless. Overall, a fair price for the stay, but beware the additional charges. In fact, at breakfast, several other guests were surprised that there was a stiff cost attached and had to argue their way out as we had done earlier. Lisateave

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It was just ok...pool was being repaired so it was closed. That would have been good to know. Had closed captions on the tv that I could not get rid of.The young man who checked me in and the young lady that checked my out were outstanding.Also..a $5 parking fee..really??

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I chose the hotel due to its close proximity to my son's apartment. Very happy with this hotel, very close to Dadeland Mall and the shops and restaurants that are located across the street from the mall. Not a 5 star, but a very steady 3 star. This property use to be a Crown Plaza. My last two days there, they advised guests that parking was going to […] be five dollars a day and breakfast was no longer going to be included as a freebie. I still was not charged for parking or breakfast, perhaps they overlooked it. Lisateave

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the breakfast was wonderful too

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Nice hotel. Very well kept. Very close to restaurants, stores, short distance to Miami & the Grove. Housekeeping wasn't impressive but not horrible, front desk personalities leave much to be desired but overall we'd stay there again. Rate was decent & the room was quite nice.

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We enjoyed our stay, especially because it is close to main attractions and highway. Unfortunately the interior needs to be updated and there is no in room WI-FI , a great miss

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The hotel is great but it's far from South beach

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Booked two rooms for three nights for a family get together. Neither room had the in-room safe, just damaged floors where they used to be. One room had no internet, a leaky toilet and a cockroach and we had to move to another room where the hair dryer did not work. Breakfast (which is no longer free) was cold most days; one morning ALL the warmers had […] gone out (even on the coffee!) and cold greasy bacon is not at all pleasant. On the positive side, the rooms are HUGE and if they were maintained properly it would be a good place to stay as the location a few miles from Dadeland and next to Baptist Hospital is quite convenient. Front desk staff was always very pleasant and helpful. Hotel needs an upgrade and wireless internet in rooms would be a bonus. Lisateave

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Excellent Hotel for staying With Family ,, I never stayed in a better hotel than this One

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Not recommended if you want a clean, functional hotel with attentive staff. This is not the kind of hotel you'd expect for the price. This hotel is in urgent need of a change of ownership. Needs refurbishment and new staff.

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The room still had a stale smell of smoke. size of unit and bathroom was good The elevator was dirty in the Heron Block The Front Desk staff was too busy to properly attend a guest at a time The food was good overall and breakfast service was good overall

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In general, this is a OK hotel if you want to stay in a suite. It has two bedrooms and two bath rooms. The main bed room is nice with its own TV and king size bed. The living room and other bedroom have their own pull out sofa beds. The service is good in the sense that when I asked for more towels they sent them right away. My complaint is that the […] suite was not cleaned very well. The utensils in the kitchen were dirty. One closet still has clothes in it. It seems that the cleaning staff did not even open it. The breakfast is OK. Lisateave

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Everyone very corteous and helpfull. For such a nice hotel in wonderful surroundings the outside of the Lobby is very drab. It does not shine up from a distance with some nice lighting at night time. The entrance needs some lighting.

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The only thing I did not like is that there is not any wifi

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It was great. I Was there with my father. Great location for the races. The breakfast was OK. Did not like the plastic plate an silverware. But I will go back

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confortable

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Our stay was a very good experience. The room was large enough and very tidy. We were given a free up grade. the place was very quiet and cozy. The staff was very nice house staff very attentive and hard working. The front desk staff was always prompt and helpful. Although everyone seemed to be speaking spanish our WestIndian english was easily understood […] and communication was very easy. The one negative that I can think of is the provided breakfast was the same every day for 7 days. Scrambled eggs, bacon, cereal, pancakes, cake, fruit, bread, orange juice, milk, coffee and tea. Not bad, varied but same. All in all a great place and I would definitely use them again. My 8 yrs old daughter and wife agree whole heartedly. Lisateave

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It was exellent, great breakfast!

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These rooms are huge! We even had a walk-in closet. We just rented a room but it was very large, almost twice the size in width as a room in other hotels. There is a very large sitting area around the TV, a dining table and full desk. It was very, very clean and quiet there. There is not a refrigerator but is not necessary unless you have medicines […] that need to be refrigerated. Lisateave

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very nice except the shower curtain would not stay closed

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We travel very frequently, and in the southern part of Miami, there are two other hotels, which are awful, but close to the area. We had never stayed at the Kendall Hotel and Suites, but decided to risk it for one night, expecting a mediocre place. What a nice surprise it was: 5-star service including a full hot breakfast. The accomodations were luxurious, […] with a huge bed , down comforter, high quality linen, feather pillows, spacious bathroom, modern sound & TV, wi-fi, very clean, everywhere. The staff was very helpful and courteous. All at a really great low rate. Lisateave

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Bathroom needs to be remodeled,needed to be cleaned,blind were dusty

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The hotel staff was nice. The parking was very dark towards the Egret tower, the elevator smelled like urine and it was hot. The room was kind of clean, but very outdated. There were stains in the tub and the AC was full of dust, which made me sneeze all night :(. The ice machine on my floor was not working and there are no vending machines. I would […] not return to this hotel. ;( Lisateave

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INITIALLY I THOUGHT THE ROOM DECOR TO BE DATED - BUT THE BED IS VERY COMFORTABLE, THE BEDDING BRILLIANT WHITE THE BATHROOM VERY CLEAN. OVERALL ROOM WAS VERY CLEAN. THE STAFF IS GREAT AND VERY FRIENDLY. HOTEL IS VERY QUIET, LOCATED ADJACENT TO BAPTIST HOSPITAL WHERE MY HUSBAND WAS HAVING SURGERY. THE HOSPITAL HAS SHUTTLES THAT WILL PICK YOU UP AT HOTEL […] AND BRING YOU BACK FROM HOSPITAL. THE LOCATION IS SAFE, QUIET AND CONVENIENT NOT ONLY TO HOSPITAL BUT SHOPPING AT DADELAND MALL. I'VE CANCELLED MY PENDING STAY AT ANOTHER NEARBY TO STAY HERE AGAIN FOR HUSBAND'S POST-OP APPOINTMENT. HOTEL COMPLETELY OVERCAME MY INITIAL IMPRESSION - I'D GIVE IT A 5 IF ROOM FURNITURE WAS UPDATED. Lisateave

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Only one elevator was working and it had no air conditioning. The air conditioning was not on in the lobby. There was no ice in the ice machine. The elevator floor indicator was not working and it was a slow and bumpy ride. The room itself was very nice but the bathroom left a little to be desired. The air conditioner worked very well but was a bit […] loud. The bed was great as was the rest of the room albeit there was no refrigerator. Lisateave

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clean, quiet & safe.

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We checked in close to 11 PM. There was no assistance with our luggage, including availability of a luggage cart, even though one member of the group was handicapped and we had quite a distance to walk. When we got to the room the air conditioner was not working and the door to the balcony could not be opened due to a broken off safety lock - both issues […] fixed the next day. The kitchen had no linens. The outside of the building was sadly in need painting. Even though we had a 2 bedroom suite for 4 adults, the complimentary breakfast was only good for 2 adults. Breakfast room staff was unfriendly. Lisateave

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My husband and I stayed at this hotel because of a medical appointment he had. We have stay here in the past for the same reason. It is convenient for medical appointments, clean rooms, great breakfast and free parking.

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We selected this Hotel for location and because they advertised internet in the room. We were there two nights but internet never worked despite our complaining and their failed promises. The scrambled eggs on the buffet breakfast were dry as sawdust. Otherwise the breakfast was good.

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room was spacious, comfortable but very tired... grubby slipcovers, scarred tabletops, dirty windows. good beds. great location if you have business at Baptist.

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It was great

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We have stayed here often. It is so convenient and reasonably priced with a great breakfast included. But no housekeepers claim to speak English which makes things difficult. The carpets need shampooing and the elevators are always on the blitz. No refrigerators or microwaves. In spite of all this, we love this place and tolerate all the shortcomin […] gs. Lisateave

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My family and I live in Miami, had to pick a hotel to stay during house fumigation. Picked this hotel, with a 2 bedroom 2 bathroom and living room, cause it is in a very good area and looked decent over the internet. The hotel front desk clerks were very impolite and rude. The 2nd bedroom had a TV cabinet but no TV, asked at the front desk, they told […] me I only get 2 TVs, living room and main room, therefore kids did not had TV, not a great feature, had to give them our main bedroom. Although we rented a 2 bedroom, logically for a party of 4, breakfast is only for 2 people, go figure, although the hotel was completely empty, they would not budge, bad breakfast for $13, no way !!. 4. overall conditions of the room is in the low 10-20%, carpet old, TVs are TUBE (yes, from 1980, not even LCD, kitchen old, etc..... Overall our 2 night stay was OK cause we live in Miami and spent only the nights, just to sleep, otherwise I would definitely recommend another hotel, paying 10-20% more. Lisateave

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