Grand Plaza Serviced Apartments - London

Rooms were disgusting!!! Dirty and smelly. Paper thin walls. Noise was disturbing. Not even anywhere close to a 4 star. Other than location nothing good abut our stay here. Would never come back or recommend to a friend

This place is awful awful awful....... RUN AWAY!!!

Great location. Friendly service. Generous room size. Disappointed however that having requested a garden view we ended up in the basement.

The location was good but the hotel needs some renovation for floors and windows!!!

When we walk around the apartment, we are pleasantly surprised to find so many stores, restaurants, supermarkets, Chinese grocery stores, Peking duck takeout with few minutes walk! The kitchen is well equipped, but the pan is too old. The four of us live in a two bedroom suite, we have dinner in our suite almost every night, just like at home! So we […] save lots of money and enjoyed great food in London. Lisateave

Apartments very overpriced for condition. Very small and two sofa beds in lounge, expected a 2 bed apartment. Up two flights of stairs and no lift. Breakfast in the morning was hectic. We got there at 10am and they'd run out if most things and it was very cramped. Not worth£ 8.95 per head. Staff pleasant, location ok. Stayed in better places for the […] money. Lisateave

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Worth it!!

A fantastic discovery. When first got into room though it was spacious and comfortable, think that it was a studio as there was a bed in the corner, which would have been fine. Walked down the stairs to what I thought was the bathroom to find a further double bedroom and bathroom. An excellent location, tho if you don't know London, could get a little […] confusing I imagine. 2 mins walk to bayswater tube. This place is very clean and comfortable, and everything you need as if it were your own appt for your stay. Then theres the price, amazing value for money, would have no hesitation in recommending this place, I visit London around 8-10 times a year and will stay here again. Lisateave

Apartment was very nice in the basement but needed a little deep cleaning in the carpet. Otherwise very nice, great value for money and VERY convenient. Staff were helpful and pleasant - we will stay there again.

Great location and just a a few hundred meters from both Bayswater and Queensway tubestation. Not very "clean" feeling in the room... Dirty carpets makes you want to wear shoes inside. Change to laminate/wood flooring which makes it easier to clean and more inviting for us guests to walk on when "catwalk'ing" with all the new clothes we have brought […] home... Lisateave

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The "apartment" was two tiny rooms - bed hard up against the wall, drawers and wardrobe made room even more cramped . Separate lounge / dining / kitchen room had shelf hanging off wall, table rocking and lights out Seriously not what the website suggested I would get

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We stayed at the Grand Plaza one night, then went out into the countryside for almost a week, and then came back to London for almost another week. The staff at Grand Plaza gladly stored a couple of our bags so we didn't have to carry all our bags around. They also provided laundry services - including one free load. Rooms were big enough to accomodate […] four of us. Lisateave

The apartments are well situated and convenient for a visit to London. Close to underground and there is a variety of restaurants close by. Rooms are basic but comfortable.Free wi-fi was very handy. I would use these apartments again.

Clean room, big enugh for a family of 5. Bath & shower excellent. Breakfast good, although slightly crowded - avoid arriving between 8.15 and 8.45. Short walk to Bayswater station. Good restaurants and pubs nearby. Best supermarket beside the tube-station.

The apartment I had was larger than I anticipated, was very clean, and surpassed my expectations. I will certainly stay here again

Too Noisy, the tiny apartments are crammed together and noise can be heard through walls/ceilings and doors at all hours. Stained carpets and bedspreads, and cheap mattresses do not inspire confidence . Staff are nice, and a good location, but overall a poor and overpriced experience. NB, Guests are bribed to leave a good review with gifts !

About Room: As other reviewers have mentioned, they do not have a sense of comfort when it comes to the bed. Be prepared for sleeping on planks of wood. A hard bed seekers dream. Kitchen was nice, clean and had everything we needed except for a spatula. Which was odd for a place that came with a skillet. TV in bedroom and living room carries all local […] channels and some SkyTV as well. Shower has no curtains, which is a bit of adjustment for us Americans, but not a problem. About Hotel: There was loud people in room next to us, but quickly resolved with a call to front desk. Do not go for the breakfast, it was expensive and not very good. Most of staff does not speak english very well, so try to work out any concerns directly through the front desk attendants. Hotel to attractions: Just 3 blocks from Circle Line and 5 blocks from Central Line Underground. We did not have to ride a bus or taxis the whole time. This was just a dream! I expected more travel times from our location, but really everything is just 8 stops or less from these two underground stations. Final Thoughts: This is a nice way to feel like you are a Londoner for the week. It is a small neighborhood with lots of locals. The staff, on whole, was very nice. I only wish we did not have translation problems with anyone that was not the front desk staff. Would recommend to anyone. Lisateave

Checked in staff was very friendly. My room was located at the courtyard (away from streets and quiet) The only problem is that there is no lift for apartments in the courtyard. We were given a room on the top floor (2nd level), although I made a request a month before my travel. Overall, my family is happy with the place and location.

The room was great even thought we didn't have a view of the parks around the building (but I didn't request this. I'm sure if I had then I would of had a room with a view) The rooms were very clean and the decor was not at all garish (as can be in simular priced b&b's) and as the room was an apartment you could stay all day. The staff were really friendly […] and helpful, especially a girl in the office who went out of her way to make sure I got what I wanted! Nadia (I think) I would definitely stay again Lisateave

Close to Whiteleys Shopping Center. Hotel staff is pleasant and helpful. Room was clean (except for the carpet-old & dirty). The room accommodated 3 adults fairly well. The only real con was noise from the hallway and unit above. Creaky floors and no insulation!!

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Nice hotell conveiniently located near Queensway in the Bayswater district. Many local restaurants and pubs within walking distance. Breakfast room a bit to small to cater for the number of guests present when we stayed there. We had booked a family apartment for five people. We first got a two room apartment where access to the only bathroom was through […] one of the two bedrooms. This is not so practical for nightly bathrom visits, so we asked if they had any aparrtments with access to the bathroom from bouth rooms. We where offered such an apartment located in the courtyard after our first night, and was happy with that arangement. The sofa beds where ok to sleep on for the three nights we stayed, but I would not recomend them for people with back problems. All in all a good hotell/apartment for a resonable price. Lisateave

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Nice hotell, super service by the employees.. Very bad breakfast. But im norwegian, and used to ekstremly healthy breakfast. And there where more sweets than fiber there. The rooms where nice, even if we where three people on the smallest rooms, it was big enough. The carpetcleaner smelled bad, so we`d had to have the windows open all the time. The […] bathrooms where clean and delicate. I the area around is a cute and beutiful. I recomend this hotell as a three or four star hotel. :) Lisateave

This is a very nice, well located hotel. We were close to the tube and used it to travel all over London. Also, the staff got us tour tickets, a taxi to the airport and other advice. The internet access, breakfast and laundry facilities were perfect.

This hotel is an excellent budget choice, 5 minutes walk to Qeensway Street with many restaurants and stores, the neighborhood reminds parts of Brooklyn. Lots of various ethnic groups, safe and energetic. However, unless you get a room facing the courtyard, you will not get a good night sleep- taxi cabs slaming the doors, delivery people yelling, drunk […] youngsters screeming... all night long. Be aware! Lisateave

The room was very comfortable.although we did not use the kitchen. It was well equipped. Itwas close to the underground and also stores and restaurants

After recently spending the night at the Grand Plaza Serviced Apartments, I have to say that the hotel was definatley worth the cost. The location is great, right next to the Queensway line and you can be in central London within a few minutes. The room itself is great, beds are very comfortable and the rooms are much bigger than you expect them to […] be. Staff couldn't have been more helpful. Would definatley recommend. Lisateave

Nice Hotel. Was placed in Lower Ground, so the view was not that good:-) but apart from that nothing to complain about.

We were surprised by how well we liked our hotel! While it was a bit of a maze finding our room, everything else was great. The space fit our family well and we especially appreciated the free laundering of one load of clothes. The launderette did all the work so we were able to enjoy our holiday. The unit was very clean and well stocked. We only had […] one minor issue which was addressed promptly and professionally. The location is easy to access the Bayswater or Queensway tube stops but also easy walking to Kensington and Notting Hill. We would definitely stay at this hotel on future visits. Lisateave

Hotel was well situated with good facilities and near to popular convenience stores as well a tube stations. We used it as a stop over for a 2 day trip around the sights of London. Within a 10 minute stroll we had the choice of 2 tube stations (circle line or central line) and passed numerous restaurants and convenience stores. Rooms were basic but […] provided coffee/tea, WiFi, microwave, fridge, 2 ring hob and sink as well as an en suite bathroom with bath and shower. Good value for money, you get what you pay. Would definitely use this hotel again if needing to stay over in London. Lisateave

Initially was a bit apprehensive as there were lots of mixed reviews. But certainly found that the location was very convenient, easy to get to tube stations and also to lots of food outlets for meals, as well as preparing meals inside the apartment itself. The heater wasn't working when we arrived, which proved a problem especially with a 10 day old […] baby in tow, but the staff were excellent and quickly got their hands on two electric heaters to help heat the rooms. Staff were also helpful to get us a ground floor apartment for ease of use. Room was clean, and bathroom was excellent too. Size wise it could certainly fit in 6 adults without much of a problem. The only downside was the quality of the extra bed in the lounge - it was a divan type bed but the mattress was really too soft. Quite uncomfortable to use. The main bed however was good. Overall, I think people should give this place a go, and remind themselves that for a central London location, this should be one of the better ones! Lisateave

My wife left behind a piece of jewelry. My son went to the hotel immediately after our departure to ask for the assistance of the hotel to check the room. They were not very helpful.

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The hotel has everything in easy reach, two tube stations within five minutes, groceries, restaurants and, for runners like me, Kensington park and its inviting paths.

My husband and I were pleasantly surprised by the hotel over all. The room was spacious, clean and comfortable. The breakfast room was beautiful and offered us exactly what we needed. The location was great to both the undergrounds and Hyde Park. The wake-up service was prompt and accommodating. We will definitely recommend this hotel to both family […] and friends. Lisateave

The first apt. they tried to put us in was on the 5th floor and the elevator only want to the 4th. Narow winding stairs to the 5th. Apt not what was advertised. Tiny and cramped. We complained becaue my wife cannot do stairs and they moved us to a 2ed floor larger apt. It was just fine.

Rooms and appartments in the Bayswater-area, between Paddington and Notting HIll. Big room, but not really big enough for two bouble beds. And a bit expensive. Close to shops and cafès/pubs, shoppingcenter with cinema. Only a few minutes walk to the undergroundstation, both Central- and Circle-line.

Good location close to two tube stations and the queensway shopping/cafe precinct. The rooms are small, not as depicted on hotels.com.site. Not able to walk down both sides of the bed as it was up against the wall because of space restriction. Claustrophobic.

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good stay. location very good. family rooms good by London standard. front desk service can be better. housekeeping and service at breakfast good.

A great location to all the sights in London, only a short walk to the underground. Only disappointment, the room was very much misrepresented in photo, but clean and adequate.

c.ould use an upgrade in carpet and painting.

The Grand Plaza Serviced Apts. were a fabulous location. Walking distance to shops, restraunts, and most important the tube. The room was very comfortable. It was a great value for the money. The only negative thing was there was no coffee pot only an electric pot to heat water. A cup of coffee @ McDonalds was four times what we pay in the states. Having […] the fridge in the room was great with the grocery store so close. We would most definitely stay here again. Lisateave

impossible to navigate with prams as have tons of doors and steps. staff are rude and mostly unhelpful, especially the check in dude (very rude!). Because of him and the pram issue, we would never stay there again. If he left or the baby grew up - I would stay again as reasonable value for money and good location.

This is not a 4* hotel. the most is 3*. i got to this hotel on Friday, they didn't let us check in till 4 PM. which was OK, but once i got to the room i felt the room's temperature is like 90F. I looked for AC and I found out that there is none. there respond was well just open the window and it will get cool off! good luck.

We were not satisfied at all with the accomadations of the hotel. They put us on the 5th floor where we had to climb a flight of stairs to get to our room. We are in our 70s and it was a struggle to get up the stairs. The room was always hot and muggy because of no air conditioning or air flow. The 4th floor was cool but the 5th floor was terrible. […] The only thing I can say to the good is the location. The staff seemed to be indifferent to our needs. I would not recommend this hotel to anyone! Lisateave