Omni Cancun Hotel & Villas All Inclusive - Cancun

We stayed in around 15 all inclusive resorts over the 2 months we traveled thu Mexico and this was one of the best.

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Really nice. Food is good for one week, pool is clean and well maintained. Room is clean. Staff is really nice.

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Excellent service, food was good for buffet style, overall good stay

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We thought the pool area/chairs were too tight. We spent no time at the pool. Not enough chairs on the beach - just wanted to relax and felt like we couldn't until we staked out a chair. Great beach for body surfing. There were no other water activities like we thought - unless you booked & paid for an excursion and went off site. Easy to take bus into […] town. Food was ok - ate off property every night. Beach restaurant was decent and easy for lunch while on the beach. Villa was the trip saver - lots of room for our family but the 3rd room would not cool & was very hot. Kids weren't allowed in the hot tubs so that was a bummer too. Staff at hotel was nice & helpful. Grateful for tips no matter how small. Didn't like wearing the wristbands for the all inclusive. Avoided our 'personal concierge' since they really want to just get you to sit through their vacation club presentation and book excursions through them, understandable & fine if you are not comfortable finding those things on your own. Lisateave

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Nice place to stay. I rank this hotel a solid 4 stars. Rooms were clean and ready prior to my arrival and that allowed me an early check in. Appreciated that. Even got the type of bed we requested ( king size ). Recommend upgrading to Ocean View room. Restaurants well kept. Staff was friendly, courteous and helpful ( but then again i tipped them ). […] Beach well groomed and maintained. We arrived end of January. Ocean water a little rough and cold for this time of year, but refreshing once you got in and "stayed in". Temps in the upper 70's. Everyday it was cloudy at some point, if not all day. Probably wont go back to Mexico in January, likely wait till March or later the next time. I tan easily and usually use a 15 or 20 SPF in the U.S. After a number of trips to Mexico, I learned that 45-50 SPF is perfect for the first 4-5 days, then use a 30 SPF on my last 2. Great tan, and have never burned with that approach. Remember, your close to the equator. Lots of people on the beach were burned. Ouch. Not much to do onsite, but taxis or buses easily accessible and markets, malls, golf, etc within 5-10 mile radius. Might consider carrying extra cash. Exchange rate at hotel and vendors of Peso to USD is not comparable to the going exchange rate. I'm an Omni Loyalty customer, so I got free WiFi for my laptop and cell phones. At check in, had to tell the clerk that and provide my loyalty number. Otherwise, i would've had to pay extra for those services. Lisateave

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Friendly and helpful staff in the restaurants and inside the hotel, however pool staff were slow and not very helpful. The hotel is a bit out of date, and I wish there was an outside lounging area as the indoor bar is rather dark.

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We upgraded to ocean view after the first night - the lagoon view was overlooking the drive way roof - not really a lagoon view We loved the ocean view room- worth the upgrade charge! Food choices and dining excellent variety - we really enjoyed our time spent here!

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A person can always find something to complain about but our stay was fantastic. The staff from top to bottom bent over backwards to make us feel special. I felt guilty at times. There was never a wait for food and the variety was plentiful. We're not drinkers, but we had more than our share of virgin drinks. There's not a lot of night life which we […] saw as a plus. The beach was beautiful and not crowded like a number of adjacent resorts. There were a few vendors which are always a pain, but they were limited to a couple of hours a night and were restricted to a set location that was easily avoided. Lisateave

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Staff was exceptional! I'd like to say a special thank you to - Jose (in the dining hall) Angelo, Javier, Martin and Caesareo (in various bars of the hotel) for making our stay so wonderful! Upkeep of the hotel was excellent - everything was very clean and the beach was absolutely gorgeous.

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pools not heated, great beach, lack of food choices, ok if there only a few days otherwise you run out of food options.

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My wife and I stayed at the Omni Cancun for her 30th birthday and we were very impressed. We have stayed at other Cancun resorts in the past and this was our favorite. The staff was exceptional and always friendly. Our room was kept spotless by their staff, and the location on the beach was wonderful. They have a great restaurant on the beach, we thought […] it would just be burgers and fries but it blew us away with restaurant quality food. We never had trouble finding a place to sit on the beach as there were plenty of chairs and shade, although I would recommend getting to the beach by 9am if you want shade. No one hassled us about a time-share or anything like that either. Wonderful trip. Lisateave

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Great hotel. Staff go out of their way to please you. Hotel was clean. Great food.

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Service at this hotel was top notch ... people were bending over backwards all throughout the resort to make sure we were happy. Restaurant selection was good and food was excellent. Rooms were quiet and housekeeping was timely. We went in January, so it was not overly crowded. Temperatures were in the high 70's or low 80's. We felt safe and had a great […] time here and would go back. Lisateave

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The hotel was clean, the food was fine, our room was clean and comfortable. The thing that bothered us was the maid would forget something in our room everyday. One day it was the coffee, the next was the coffee cups. It seemed like everyday we'd have to call down to the front desk and request something. They always brought it right up. There was people […] selling time shares all over the resort. Just stand firm and they'll go away. The airport was tricky since we didn't really know where to go and we got roped into a timeshare presentation just trying to get a shuttle to our hotel. Watch out for those guys! It did rain two days for our stay at the end of January, but nothing you can do about that. They said the best time to come is February. Next time! Overall we liked the hotel and would recommend it to a friend. This was our second trip to Cancun so we probably won't be back since there are so many other places to visit. Lisateave

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We just returned from our second stay at the Cancun Omni. The staff is wonderful, the hotel is spotlessly clean, the food is delicious.

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Our fourth visit in 4 years- that should tell you all that you need to know. Great all around stay, I can't say enough good things about this hotel. The only negative would be that I would not bring young children to this particular property. It seems that evertghing is geared towards couples and families traveling with older children.

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We just returned from a too-short stay at the Omni (January 16-21). I traveled with my husband and our two daughters, age 10. We had a great time and my husband and I agree that Omni is our favorite Cancun all-inclusive so far. We have stayed at at least 3 other all-inclusives and the Omni stands out for these reasons: Foremost -- absolutely wonderful […] service. Definitely the best service ever received at an all-inclusive. Not just because we tipped, either. (We do tip, though -- nothing major, but come on). I appreciated that ALL staff were welcoming (front desk was helpful, fast; bell boy nice, made specific suggestions and gave directions for lunch/meal when we got settled at odd hour; server at the buffet suggested, "Be sure to try the such and such", etc). Attentive staff by the pool to bring drinks. Bartenders quick and friendly. Food variety was great. Buffet was not huge, but lots of other options - kids ate sushi for lunch every day. I was partial to the taco hut. Good variety of things to do with activities, but not super rowdy. My kids did spend some time in the kids club -- staff there was super nice and attentive to them; the kids club is small-ish compared to Crowne Paradise but wasnt crowded. Beach was beautiful. Didn't have to get up way early to put your towel on chair by the pool (not sure about beach - seemed to be plenty tho). Favorite dinner spot was Deva down on the beach -- whole family agreed. I could go on and on. We will be back. Lisateave

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I have given the hotel an overall 4 star rating for a reason other than the usual responses to common questions. This I will explain below. First, the pluses and they are big. We came as a group of two parents and two children ages four and two. The hotel adminstrator, Javier, was excellent throughout giving us the choice of two rooms that might fit […] our needs. The room was big with two beds and a crib. The room was meticulously clean and kept this way from the time check-in to check-out. The staff is the friendliest we have ever found, we have received, like all other customers, excellent service. No one can ask for a better service. The food was rich, a large selection of everything, and includes always a variery of choices for different types of customers. And for those who like desserts there are always freshly baked desserts, and a variety to choose from. The reason for giving the hotel a four star rating, and not five, is the nagging minus that will haunt anybody vacationing in Mexico almost everywhere. They have something akin to time share that they sell right in the lobby. I can't tell you what it is because it remains like a mystery. The reason we came in touch with that is that the guy sitting in front of the reception area had a sign suggesting he is selling tickets to Xcaret (eco-park). He was not clear as to why he will be giving us a discount to the park. From that point on they kept on calling us, even early in the morning, for the pitch. We opted out. Lisateave

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Excellent hotel. My family n I loved the hotel and its surroundings . My sons made a lot of friends especially at the bar with Aldo - everyday with their strawberry n mango smoothies. I recommend it with or w/o children the hotel n food is awesome. We will be back in July with the WHOLE family

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All inclusives,and serivices and food were very good.It was one of our best travel remebrance for my family. Especially receiption menber were kind when we ask somthing. The staff acted so speedy. We enjoyed stay in this Hotel. Beach are beautiful, and I saw a lot of pelicans. It interestetd me so much. My sons enjoyed swimming at beach and pool, and […] building sand-castle at beach. This Hotel is very good for stay and also visit to World heritages in Yukatan Peninsula. Thank you, all staff members of Omni Cancun! Lisateave

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I just got back from my trip. I travel often and have never had a better vacation! Omni Hotel was beautiful. The staff is extremely accomidating and friendly! The beaches were clean and pristine and everything was close to downtown. If you looking to relax Omni is idea, because its not too busy and loud at night! Also, the food is amazing. All of the […] restaurnats are clean and never had one bad meal! Pina Colodas by the beach is the best for breakfast and lunch! I will definitley be staying at Omni again . Lisateave

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My husband I just got back from a week's stay at the Omni Cancun (we're 25 years old if that makes any difference). Pros: The resort was beautiful, the food was decent, the hot tubs were relaxing (although they weren't very hot), the staff was amazing and the resort wasn't very busy. The sushi bar was our favorite place to eat. Cons: There were quite […] a few families with younger children, which didn't really bother us but for some people it might be an issue. We stayed on the lagoon side and our only issue was the noise level in the rooms. The walls were pretty thin so we could hear buses pulling up to the resort in the morning and chairs moving in the next room. However, the lagoon side had really pretty sunsets. Overall we had a great time and I would recommend it to anybody. Lisateave

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I would go here again!! Very clean, great staff that bent over backward for us.

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Had a great time - wonderful food, very attentive, helpful and friendly staff, fun pools and beach. Would go again anytime.

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GREAT STAFF. WE REALLY ENJOYED OUR STAY WITH OMNI.

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Most things are wonderful. But, I had difficulty to take my stroller for kid because there is no ramp to the way to the restaurant. And, they had tennis court but has only few rackets for rent, moreover thet are not in good condition.

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Really good hotel if you go with your family,must work on beverages like the juices......overall a very nice place to spend a week.

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This is fun family resort, best time wiht family, however did not get sleep some days, the walls are too thin otherwise no complaints ........beautifull place

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Direct hotel staff were great - very friendly and helpful. However, did not appreciate the "time share sales" staff who work for a separate part of the hotel. Hotel was in good shape, but mold smell in the bathroom of our room. Bed mattress was a bit uncomfortable.

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I was very pleased with the service of the employees and of the hotel maintenace and my treatment> the only thing i did not like was having to be moved from my rooms and the beach.

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We stayed at this hotel for a week over the New Year's holiday. We have four children 8 and under. The accommodations were very comfortable and well-suited for a family vacation. Most occupants at this time of the year appeared to be families and a few couples. We stayed in a villa that very comfortably fit our family and was cleaned well every day. […] Food options also suited our family well as there were a fair mixture of 2 nice restaurants and 3 that were more casual. Lunch pool-side was made easy by the wait staff. Tips were appreciated but never expected. The strecth of beach in front of the hotel was nice and groomed. Overall, I would rate this hotel as superb and would definitely stay there again. Lisateave

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We booked the OMNI because they had availability for New Year's Eve. We got a lagoon view because ocean views were all taken. Fortunately, we could still see the ocean by stepping out on our balcony and looking to the right. Our room was nice with two comfortable beds. Note: the website doesn't show the correct lagoon-view double. The pictured room […] is actually part of a villa. Our room was much larger and nicer. The bathroom was spotless although I would prefer a separate shower, over a tub/shower. The lobby is a bit "tame" compared to the dramatic multi-storied affairs in newer hotels, but it is clean and luxurious. Restaurants and bars were all excellent, with prompt and friendly service. The beach was clean and the water was beautiful. I would not hesitate to stay here again. Lisateave

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Single mom and three teenage kids in a double room overlooking the lagoon. The view off the balcony is beautiful. The room is adequate but the beds are too small for sharing. I didn't know about the option to upgrade to a Villa until I met another family during our week. I would have definitely opted for the Villa regardless of cost. It would have made […] for a more comfortable hotel room stay. The staff across the board was wonderful. The restaurant staff could not be more helpful, warm and accomodating. The entertainment staff was a ton of fun. The nightly entertainment was good - maybe a bit on the cheesy side but great for a hour or so nightly. Lisateave

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Very nice hotel for the family vacation. No time share pressures. beautiful settings and beaches. Just love the place. Great for family with kids.

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Hotel staff was perfect. Food was perfect. Room was very clean and comfortable.

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We have the best vacation so far with my husband and 7 year old daughter. Nice people,wonderful place to go for a family vacation , delicious food, a lots of fun for my seven year old daughter. Thank you .

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Clean rooms, very happy and friendly staff---Consuelo at the beach, Alfredo the concierge, several waiters in the buffet rastaurant and at Pina Colada were very attentive even as they knew that most all inclusive guests were not tipping them. Wish there was a couple more dinner options. Also need to reserve an umbrella at the pool or beach as the go […] very early All in all a pleasantly nice experience Lisateave

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Great hotel and complex. This is a wonderful place to stay for a family. Our kids are 14 and 15 and had a lot to do with the many pools; pool activities and access to the beach. The layout of the hotel is great also and the many different pools make it fun. You can walk the beach for hours and never tire. The only thing that we did not care for was […] the food. It was average at best; however being an all-inclusive there were plenty of choices. On the otherhand, the bars and drinks were very good. The swim up bars were very active. We did not base our great trip on the food and overall we consider this a very successful, fun and fantastic place to stay and for a family to enjoy each other's company. Finally, access to other parts of the island and main shopping area was very easy and inexpensive by bus. We felt very comfortable and safe on the bus rides. Lisateave

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A very nice hotel with great staff. We have been to Cancun for a week's vacation for the last six years and this hotel was perfect. The food was good at breakfast .... fantastic at lunch and good at our evening meal. Our only major complaints were that we had trouble finding a great cup of coffee and the beach chairs were a little uncomfy. The 15 minute […] drive from the airport was nice though :-) Thanking the staff and a few dollars tip at every meal ensures fantastic service. We are already looking forward to escaping to Cancun again soon. Lisateave

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hotels clean hotels clean throughout reasonable variety food

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I have already recommended Omni to family and friends as a wonderful environment for a family getaway. I went with my elderly mother and my 6yo. My mum enjoyed the yoga classes and the friendliness of the entertainment staff. My 6yo enjoyed the kids club. I was happy that they both found things that made them happy. Between the relaxation, the food […] and the hospitality, I can say that we had an almost perfect vacation... the only thing that diminishes our stay was that it was difficult to get my munchkin to focus on doing the nominal homework that her teacher sent with her. I'm pretty sure if I'd mentioned this difficulty to the friendly Omni staff, they would have figured this out for me too ;) I was a bit suspicious about a Cancun vacation, thinking that it might not be a family-friendly environment. But I have three generations that were impressed and happy with the Omni! The reviews I'd read prior to choosing the Omni held true. All in all, a lovely stay... and I would venture a bet that we'll be back soon. Lisateave

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All the staff was amazing, so many restaurants to choose from, everything was always clean, and there were a lot of activities to choose from; the only bad thing, is that they closed the pool area too early (6 pm) but other than that, great experience! :) ...oh, and best of all, nobody offered us a timeshare!!

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Overall a nice well kept resort. Helpful staff. Tipping seemed to feel excessive for an all-inclusive

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was good. no experience at any cancun hotel, but just match.

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I recently stayed at Omni Cancun and couldn't be more pleased. Every single part of my vacation was beyond my expectations. The staff was incredible, rooms were great! They were very clean as well as very modern, and the food was excellent. I can't say enough about the staff and how wonderful they were and I would absolutely stay here again! Thank you […] Omni Cancun! Lisateave

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We had a great experience at the Omni. The room could be a little nicer but the staff kept it clean and stocked with towels and refreshments. We paid for the ocean view upgrade which was money well spent! The staff throughout the entire hotel was so accommodating and pleasant throughout the trip, I am not used to service like that! I loved how the Omni […] had multiple restaurants to choose from and all the pools were central to one another. We went down to the beach nearly every day since they will still bring you drinks even up by the water line. Overall a great experience and we will definitely be back since my boyfriend now doesn't want to vacation anywhere else. :) Lisateave

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It is nice for families and old people. Needs more activities for keeping customs in the hotel during day time.

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The hotel was okay....It was our first trip to this particular resort. It needs some maintenance. The bathroom little light was going on and off all the time....It's pretty hard to miss that. My kids complained about the sheets having this bad odor.....and it did. The staffs were not very courteous in Pool Grill and actually all of the outdoor restaurant […] except Pina Colada. I was very disappointed by the manner that they served toward the customers. They just were not trained properly from the basic.... We were in Beach Palace the last time we went and the service were great... However the beach scene were beautiful. Also my kids were very happy at the Kids club. But they definitely need to upgrade the service and do a better maintenance of the place. Lisateave

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Everyone was very nice and helpful and attentive with drinks. It was great to relax and there weren't too many families around so the pool wasn't totally kid focused. The food wasn't amazing but they were very eager to please and the hotel used high quality alcohol which was great.

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The staff were very helpful and polite. We enjoyed our stay. The only thing I would ask for is more English TV channels.

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