Embassy Suites Boston Logan Airport - Boston

old hotel small suites would not stay again

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The hotel is next to Logan airport with a very convenient shuttle. The rooms are really well designed to maximize space, and were particularly convenient for travelling with a 16 month old. Only negative was a slightly noisy air conditioning system which seems to be common in many hotels.

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My husband and I stayed at the Embassy Suites by the Boston Airport over the weekend and while the overall cleanliness of the hotel was good we were pretty unhappy with the functional state of our hotel room. We reported our A/C not working and maintenance came up to fix it, but it was frozen over so we had to leave it off for 1-2 hours and open the […] windows. If this was an isolated incident it would not have been that much of an issue, but this became an annoying cycle constantly repeated over the two days that we stayed in the hotel. Lisateave

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Across street from rental car facilities. Must navigate construction. Valet parking only ($35). Hotel staff attentive, friendly and helpful. Hotel interior clean, neat and updated. Going to downtown Boston requires using tunnel ($3.50 toll each way).

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My husband and I brought our 2 young daughters down from Portland, ME for an overnight get-away. The pool was perfect entertainment for our little ones as well as the park just across the street from the hotel - it had a wonderful playground! The hotel is next to the airport, so not a lot of places within walking distance from the hotel, but there was […] a T stop just on the other side of the park that we took to Quincy Market and the Aquarium. The buffet breakfast at the hotel was perfect for our little ones - it had good variety for everyone. The hotel was clean and the staff was very friendly. Overall we had a great stay! Lisateave

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The hotel is located on the airport property, so the shuttle arived very quickly. I was able to check in early and they were more than helpful with providing an area map and instructions on how to ride the subway, which is only across the park (5 minute walk). The staff were very nice, the rooms were clean and the beds were nice and comfortable after […] a long day walking and site seeing. I liked we had two tv's so watch different things when we wanted. The breakfast was very good and they provided a nice variety of things to eat as well as an made to order omlet bar. They had cookies at the front desk and an evening reception with cheese and crackers, fruit and chips and salsa. I will more than likely stay here again when I return next month. I don't think there was anything we didn't like about our stay. Lisateave

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I was disgusted that they wanted an additional charge of $9.95 per day for internet use. Seems like gouging when our internet service at home is only 25 bucks for the whole month. The hotel itself is fine, and the shuttle service was very good, but the location is odd. It's surrounded by rental car lots and freeways. You'll need to use the shuttle to […] get to the T or airport, not a place for those who like to walk. The breakfast was also very good. Lisateave

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It was a shame you charge for parking at the hotel when you have an underground garage that has plenty of room for parking for your guests. This hidden fee will be the reason I will stay elsewhere in the future.

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Excellent hotel, very clean, and the price was great. Would definitely stay there again, and recommend highly.

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Quiet and clean. Staff is great and goes out of way to be helpful.

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Despite saying there is a parking garage, this hotel requires that you valet park and currently charges $35 per night !

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I booked the hotel for functional reasons but honestly I could have happily stayed a while. What stands out for me was the customer service. The fellow at reception was really professional. I felt greeted, valued and informed as I headed to the elevator, key card in hand. The gentleman who brought our room service was personable and polite, great service. […] Breakfast was extensive for a complementary one and the environment really nice for breakfast. The beds were heavenly, i was tired but really... these were very comfortable beds. Thumbs up from this traveller! Lisateave

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I thoroughly enjoyed my stay at the Embassy Suites. The rooms were clean and very comfortable. The entire hotel was well maintained. The staff was excellent, helping us with any question. We had one issue with a lunch in the restaurant and it was taken care of promptly. The central lobby and restaurant are light and open, giving a very open feeling […] to the hotel. The complimentary breakfast is outstanding...not your average cereal, toast and juice. My only hesitation is the slight hassle in transportation. In order to get to the subway, you have to take the shuttle to the airport and then the silver line bus to the metro station. It will take about 30 min total and can be a bit annoying. But that little detail (so nice not to have to rent a car) would not prevent me from choosing another hotel next time. This hotel would be my automatic choice and I would look forward to going back. Lisateave

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The room was clean, well-appointed with an amazing view of the Boston skyline. I did not get the best night sleep as the bed was not comfortable for me. Be aware that there is little parking available and valet seemed to be the only option at an additional $35.00--with that said, the valet service was easy to use and the staff were helpful and efficient. […] The included breakfast was outstanding. The variety was great and the omelette station was a welcome treat. All the staff we interacted with were very friendly and accommodating. Lisateave

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For the one day that we stayed there we realized that we would come back again and again my husband and I agreed it to be our new getaway spot and we think it should be yours too.

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The only reason we stayed here one night was to catch an early flight in the morning. I can't think of any other reason to stay at the hotel. It's a nice enough hotel with good facilities and an impressive breakfast buffet. The furniture in the room was ok. The view was of dumpsters, parking garages, rental car lots, and nothing else. But, we just needed […] a place to avoid an early morning commute and it was perfect for that. Lisateave

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Very happy with room and staff exceeded my expectations! Love that hotel is so close to the T. Made it easy to get around Boston!

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We travel across the US for business so we really have perspective on what makes a great buiness hotel. Clean, friendly, valet only available parking - but car was pulled up in less than 10 minutes. Breakfast was busy with tourists, but the selection was extraordinary and there were places to sit where you didn't feel/hear the crowd.

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Good hotel rude agents on check in and also at check out took shuttle service to airport train station heat was off on bus weather was in the 20 s and driver went to fed ex before we were taken to train station

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The hotel was very clean and beautiful, the continental breakfast which was free was great! When we needed an extra bag or shampoo they brought it to us right away. When we went out at night the shuttles conviently took us to the train station. It was a wonderful stay and I would return to this hotel again!

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Great, our group was very comfortable. It was perfect for getting to an early morning lfight out of Logan.

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My friends that stayed here were very impressed, hotel was great.

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My family had 10 bags. My wife took care of my newborn baby. I know we arrived around 2 AM. But, this hotel is a named hotel. Where was a porter? I delivered all my 10 bags by myself. After the dawn, I did it again when I checked out. It's really terrible.

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If you are overnighting at Boston Logan there are better options to be found on the airport property in the same price range. The room itself was a nice size, but pretty bare bones overall. Calling the rooms suites is a stretch. The airport shuttles are efficient and responsive.

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Excellent. Great service from the airport. Nice cook to order breakfast.

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Very pleasant and kid friendly

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Great stay, thank youd with this hotel. We visited Boston to take the kids to museums and Aquarium. It was weekend so we parked on the street, the subway station is a short walk and we felt very safe. The service was A plus and the full breakfast was great. We will stay here again when we visit Boston.

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Very clean. Staff very friendly and helpful. Food was good and reasonably priced.

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I had to change our stay due to the airport being closed during a winter storm and Embassy Suites allowed the change under their adverse weather policy. Very grateful for that.

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The stay was great. The hotel is really close to the airport and is clean. The free shuttle is a nice feature. To get to the subway is a bit of a hassle but the shuttle can take you there or you can walk through lower end neighborhoods to get there in about 7-10 minutes. Aside from that, great stay!!

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The hotel is very close to the airport and provides a 24-hour shuttle, which was very convenient as our flights were in late. It was also right next to our rental car company. Rooms were clean, hotel was nice and the free breakfast was good considering that it was free. This isn't a hotel that you you stay at on vacation, but it was great for busin […] ess. Lisateave

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Sad about no alcohol at the manager's reception.

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It's an Embassy Suites. No surprises. This one appears to be well-maintained and well-run.

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Hotel was well kept and room was perfect. Staff very accommodating

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