Oasis Viva All Inclusive Hotel - Adults Only - Cancun

ROOMS ARE NOT ACCORDING TO PHOTOS SHOWN ON INTERNET, WE HAD TO PAY 220 USD FOR AN UPGRADE IN ORDER TO GET AN ACCEPTABLE ROOM. QUALITY AND VARIETY OF FOODS & DRINKS INCREDIBLY BAD. IT IS NOT AN ALL INCLUSIVE CONCEPT, THE ACCEPTABLE ITEMS ON THE MENU HAVE AN EXTRA HIGH COST. MINI BAR DIDN'T WORK NEVER FIXED IT. NO DIET BEVERAGES PROVIDED (MY WIFE IS A […] DIABETIC) WE HAD TO GO OUTSIDE TO GET THEM. NO CHARGE CANCELATION POLICY ADVERTISED IS NOT TRUE, THEY WERE CHARGING A ONE NIGHT FEE ONCE WE TRIED TO DO SO. LOOKS LIKE HOTELS.COM HAVE NOT CHECKED ANY OF THESE ISSUES BEFORE. Lisateave

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Very good experience overall. The only thing is that we booked a king bed and we had a room with two double queen.

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The food was good.. however I upgraded to the black band, so that I can have more dining options and it was a good move since the outside restaurants are a bit expensive. The food choices were kind of limitted, however if your only there for a week it should be ok! A good thing about the Restaurantes were that reservations were not required. The staff […] was very friendly all around! & the water was shallow so you can walk a good distance without having to worry about going to deep! The hotel was walking distance to some of the more popular clubs like CoCoa Bongo etc! I've been to better hotels in Cancun, however I would reccomend this place.. especially if your on a budget! Lisateave

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The staff was wonderful ecspecially in the dining room. However, the food was not very satisfying..not many options, fruit not ripe, and the lunch at the pool was greasy and not tasty. The beach was wonderful and the evening entertainment was very good. The location of the hotel was wonderful. Close enough to the evening entertainment that you could […] walk. Lisateave

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The hotel staff was very nice and friendly. I'm not sure what the over the top terrible complaints are about. It was a great time. I never do reviews for hotels, but the negative complaints are doing potential visitors a disservice. Food: Breakfast buffet was good. Outside for lunch there is the happy chicken which is good as well. The dinner buffet […] was not good. But, go to the mexican buffet dinner which is by the pool and the 7 course tapas meal is pretty good and free. The staff are funny and enjoy speaking with you. Bring PLENTY of dollars to tip because they actually do a good job of service. The crowd is kinda older and if you are looking for a true spring break, oasis cancun is the place to be because it is a mad house. We visited there because it's an oasis hotel. Lisateave

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This was my yearly visit (3RD time). This time we were a party of 6. I took my 3 grown children & my sons' girlfriend.The food was better last year than the year before. This year the food was really not pleasing. The desserts were the same lunch & dinner everyday. We stayed 3 nights 4 days. The food they had wasn't hot....They had one person to cook […] the same food everday. Mornings Omelets. Lunch hamburgers or grilled chicken. I asked for a roll for my grilled chicken and the cook said No, it's for the hamburgers. LAST year they had a second cook for Mexican hot cooked foods. I spoke to a lady on the beach that had visited 10 times. She also said she would not come back either. The location & the beach is great The rooms are all stucco #outdated# airconditioning is poor, but I don't stay in my room.I go for the beach & My husband & I don't really eat alot. We like hot food! Lisateave

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Hotel run down, clean but not kept. Only buffet style restaraunt open, never opened "snack" restaraunts as advertised. Only 2 nice restaraunts were for UPGRADE of 20 person per seating. Hit you with "joining club for free" at registration for "discounts" only available if register. Is it all inclusive or not? If it is free and included, I should not […] have to register for it. No hot tub unless pay to go to the spa. Only direction on times of entertainment or eating was on computer screen in lobby, no written materials or in room channel for reference. Very disappointment-could have done the same at home for alot cheaper. Lisateave

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This resort was great. All of the staff were helpful and friendly, we were upgraded to a room with a balcony and an awesome view on the 7th floor, staff were not pushy with promotions. Even the housekeepers were friendly. Julio was great, and Maisy at the front desk. Some reviewers have complained about yellow, stinky water in the shower - yes it was […] yellow (never stinky), but run it for a few min and it clears up completely (it's Mexico!). We were pleasantly surprised by this hotel based on the price we paid. Met a lot of nice people and had a blast! Lisateave

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MAKE SURE YOU HAVE A GRAND OASIS VIVA PACKAGE NOT JUST OASIS VIVA BECAUSE YOU WILL NOT BE ABLE TO USE HALF OF THE HOTEL AMENITIES AND RESTAURANTS.

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The hotel is in great location, close to night clubs. I had a good experience. The only thing I did not liked was that restaurants were so limited There were other restaurants in the hotel, but so expensive.

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NOT all restaurants are included in their all-inclusive!! If you book the standard all-inclusive package you will have ONE option (buffet) for breakfast, FOUR for lunch (THREE snack bars and buffet), and TWO for dinner (buffet and one restaurant). Oasis Viva has a VIP/Grand option (paid upgrade for approximately $20 USD per person per meal) that allows […] you to eat at all FIVE of the restaurants listed in the hotel description for dinner. Food at all was OK. Dos Lunas was the only restaurant where service and food were excellent. Top-shelp alcohol is also not available to standard guests, you must be a VIP to get the 'good stuff'. There is no mini-bar, no flat screen TV, and the rooms are OK at best. Bottled water must be purchased. Service is awful. With tip, without tip...it just didn't matter, the bartenders and waitstaff made it clear that you were not their priority. In the past five years I have been to three different all-inclusive hotels in the Cancun area, and this was by far the worst. Not even comparable to the others as far as hotel cleanliness, hotel upkeep, service, amenities, food quality, and overall atmosphere. Thankfully, a wonderful Expedia representative was able to get us access to all of the restaurants that we had thought would be available to us when we booked. It was a $30 phone call to Expedia, but well worth it. This is my first Expedia hotel review, because I feel that I must warn others so you are not cheated at the Oasis Viva!! Lisateave

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Pay for the upgrade, it's worth it. Very close to clubs, walk and save money instead of cabbing. Hotel is very close to the beach. Endless drinks and food. Many of the facilities in our room broke at one point or another (TV didn't work, Shower leaked, toilet clogged, walls were leaking)

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it was a great vacation at Oasis Viva, very nice hotel and people...

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The customer service at this hotel is DISGUSTING! I have never experienced such poor service. They would not accept the Expedia Credit Voucher which came with the hotel booking. They were rude and it took 4 hours for us to check-in with no voucher in the end. Marlene was very unhelpful and at one stage threw the papers on the table and stormed off. […] The reception staff then continued to ignore us for the rest of the stay and served everyone around me and asked people behind me to come forward to be served when they could clearly see I was next in line. Everyone we spoke to commented about how hard check in was and how difficult the staff were, and that the customer service in general was very poor. Other people who booked with Expedia for the free $300 resort credit voucher were also told it was invalid and they would not accept it. Other people dealing with reception were also treated poorly and the staff were rude. The staff would disappear to the back room for 5 - 10 minutes at a time and the other staff would have no information on what was going on and just blow us off or avoid eye contact. I will also add that during the whole check in process we were very nice and calm and reasonable and did not deserve to be treated so badly. Some people complain at the slightest things and I am not one of them, but having stayed at budget hotels, hostels, and expensive hotels, this was by far the worst experience I have ever had. The room and facilities were nice. Lisateave

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Good experience recommended to my family and friends

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It's true, the food isn't the greatest, but it's good enough to get by when you're consuming large amounts of alcohol. We met other groups that booked VIP and they said it wasn't worth it. The pool for the VIP section was "boring" since it's secluded from the rest of the hotel. It's gorgeous, don't get me wrong, but no one hangs out there b/c they're […] over where the action is: the pool & beach. However, the VIP rooms are a lot nicer w/better amenities and the other restaurants (namely the Italian resto) were better than the standard all-access guest options. This is a great hotel w/plenty of activities for groups of friends traveling together. I don't recommend it for couples if you're looking for "quiet/romance". The music is on all day long, there are loads of games (booty shaking, dry humping, etc) hosted by the entertainment staff. If you're looking for an adult version of "spring break" this is the hotel for you. My complaints: -- the lack of amenities that all other all-inclusive hotels have offered in the past 1) you have to buy bottled water either through room service or the front desk as the bars and restos do not sell them or offer them 2) the fridge in the room is not stocked with juices, sodas, waters 3) the bars close at 1am 4) lack of options for dinner (either buffet or Mexican (where service was supremely slow)) 5) the lack of service on the beach - you have to get up constantly to get a drink. There are servers, but far and few between Lisateave

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AN ALL INCLUSIVE WITH NOT ALL INCLUSIVE!! #11 THE WORST QUALITY AND SELECTION OF DRINKS ..ONE SINGLE RESTAURANT FOR EVERYTHING ..YOU NEEDED ANOTHER BAND TO ENTER THE ONLY MORE OR LESS RESTAURANT, HOWEVER THEY OFFER FOR ONL for a srinkY $200.00 A S PECIAL DINNER ..$1

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Adults only is inaccurate, there were children at this hotel. The voucher provided by expedia for a three hundred dollar resort credit was refused at the front desk. They stated the resort had stopped accepting the voucher in december. The room we were given did not have a refrigerator which I need for a medication I take daily. When we complained we […] were told they would change our room the following day. The next day that could not be done so they provided a refrigerator that could not have cooled a glass of water much less maintain the correct temperature for medication. This next section is copied directly from their website, {Amenities include wireless Internet access (surcharge), flat-panel television with cable channels and pay movies, in-room safe, mini bar, complimentary bottled water, and coffee/tea maker. } We had a tv but no information provided on stations or pay movies, safe cost $6 usd per day, no bottled water and obviously no mini-bar. After an end run around the front desk we got a functioning coffee maker. The hotel's answer to these short comings was " it is not in the contract". Yet there it is on their website. I do not recommend this hotel. Lisateave

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Nice hotel, only disappointing thing was; when we booked we were given a 300.00 resort credit, what your not told is the credits are broken up to different things and it's in pesos. So we could not use the whole amount for massages or wine, etc. there is also only 2 real restaurants to eat at, not very many for an all inclusive. Nice staff, clean and […] great views. Lisateave

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Firstly the didn't give me the King Bed room I booked. The bathroom had a constant sewer smell emmiting all the time. The safe, in the closet was a joke. The bar in the lobby was also a joke, very understaffed, and inefficient. No menus in the hotel rooms.

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Oasis Viva and Oasis Grand look to be on the same Hotel property with different color bands.Upgrade to the Grand and this gives you more dinning & bar options with room service not valid at Viva Oasis We stayed on the 8th floor and had a balcony which was great the a/c did not blow the coldest air but give it time it does work.Some rooms had sliding […] windows instead of balcony's which I found strange but I think this made the rooms bigger.Opt for the balcony.Safe key is around $5.00 / day.Beach was great yes there are rocks but who cares walk around the water is for wading, playing waist deep at the buoy ropes.Staff great service from check in to departure.We took one hundred dollars in ones and from the bell boys to check out we had the best service.Stayed mostly by the Grand pool cold but deep the Viva side had the action such as games.I think the music started at 10am.The resort is more for the older crowd 30-60 you can get as wild or chill as much as you like.I think the Grand is going all adult which is awesome.Viva is all adult. Small hot elevators,but you are not in for long and they are fast and clean.Mini bar in room to restock call room service NOT maid service. Remember they have to account for the beer and are escorted to the room with management to verify.No liquor in mini bar only beer, coke, sprite, and water.No Minibar with Viva.The shows I give an A for effort.They really try to entertain the guests. 8:30 pm so grab a drink and go watch the fire show. Lisateave

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My purchase and reservation was for a room with a king size, however on arrival they had no such rooms available. The front desk manager I argued that this was not what I had sold, was only a request and the hotel is not required to comply with these requirements. Very bad.

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This place is a great value, fairly clean, safe and the food is good, however the mexican restaurant needs some improvement. This was our second time and we will go back. Great beach, except they need more lounge chairs on the beach. They did finally bring more out. Staff friendly and accommodating. Don't expect 5 stars, but overall a great value and […] a lot of fun. Lisateave

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we had wonderful vacation. check in time was 3 pm but we checked in as soon as we arrived from the airport at 2pm. The hotel is located 35 min away from airport but transportation is well organized. the last day we left at 11 am and still got almost 2 hours at the beach. The only inconvenience was loud neighbors who woke us up every night around 3am. […] the situation improved after we had a small talk on day 3. the beach is clean, water warm, clear and shallow. there was a lifeguard on the beach. live entertainment every evening: dancing, live music. Food was good: great choice, plus nice view, facing the ocean. close distance to the city for shopping. Lisateave

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This is a fine property. Clean and attentive, the Oasis Viva sits facing the caribbean sea. all rooms are apportioned so every room gets a grand view of the Caribbean. The food, bar, pool area, live entertainment and ammenities are the best i've experienced in Cancun (5th visit). This is not a budget hotel, it is a very well managed hotel and because […] of that they are able to beat the competition and offer better deals. I just got back from a 7 day all inclusive and had no problems. Please remember check-in time is 3PM so if you arrive early sit back, sip a margarita and enjoy the ocean view. Lisateave

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very noise. I guess they are remoling. but the worker they are very nice and they work hard.

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I did not read the comments before I booked the hotel. Which was a big mistake, the comments are all right on for this hotel. Its not horrible, its got a great ocean view and access. But there is nothing special about it at all. You have to be a VIP which is an extra couple hundred for a couple, otherwise your stuck with one buffet the whole time. None […] of the staff speaks english at all which is fustrating. I understand we are in MX but a basic knowledge of English would have been nice. They hassled us the minute we walked in about doing this time share breakfast. Overall, this hotel is great for someone trying to save money and wants to go out everynight. Like spring breakers or college kids who just plan on clubbing. Not impressed at all, and the food sucked. So if you are planning on eating there all week, get the VIP access. Lisateave

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Good hotel. I did not like the fact that they show several restaurants and give you a rate and then when you arrive they tell you that you need to pay extra to go into other restaurants. You can survive with the "standar" restaurants. Food is OK... The wine is terrible... But the beer and alcoholic drinks are quite good...

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Oasis Viva - Wonderful place to stay. In the middle of everything - market, shops restaurants, bars. Bus stop in front of the hotel, and very short distance from the entrance to the hotel which is convinient considering the heat. Also, the moment you enter the hotel you see the beach. The staff is extremely helpful and nice. Excluding the receptiion. […] A lot's of day trips on offer. Don't buy the first one as they offer you everywhere. First check a few and than decide. All the rooms in this hotel have a ocean veiw, and are very spacious. You can never stay hungry if you have all inclusive - plenty and wonderful food almost 24 hours. I would definately go back to OASIS VIVA, and I would definately recommend it to my frinds. Lisateave

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It was a nice stay. However the beach was very small and crowded. The entertainment was fun, they had something very nice. If you don't upgrade to grand, you basically only have a buffet to eat from and a very small mexican style restaurant. It's not a family stay but it's nice for couples and singles.

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Ok this is not an adult only hotel, you are only allowed to eat at 2 restaurants not at all 5 restaurants which were restricted, there are no water activities at motel (windsurfing, kayaking, sailing maybe down the beach I could not see), the exercise room is a complete joke (no free weights to speek of, bent bar, multiple weight lifting machine that […] no stations worked on, one tread mill out of two workd, two old stationary bicycles that you tighten down a bar on the wheel for friction no electronics), no table tennis, no volleyball. We did not have a flat screen tv. The sports bar was restricted to us. There was no clean beach, very rocky for the first 10 feet. Lisateave

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See külastaja ei jätnud kommentaari.

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This is hotel is for BUDGET Travelers-All inclusive means you have everything only in resturants-Though there is a coffee machine in room,it took 55 minutes to make staff understand you need sugar and milk powder(There is a single pouch of cremer in coffee sachet for 4) and addtional charge at checkout. Learn SPANISH before check in or use sign language.The […] hotel is old but clen beds.The restaurents don't have people yet service is UNPROFESSIONAL. so scalability is NOT an excuse. Beach is good and we took a ocen view room Lisateave

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Poor food selection and quality. Alcohol also had poor selection and quality. Bar ran out before it was closed. Beds were very hard and couldn't sleep very good.

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The hotel has very friendly staff, good location. The beach was just out of the loby that was great. The food had no much of varaity but was ok. Bus stop just out of the hotel if you want to go downtown. All the rooms facing the ocean so its nice - ocean view and sunset at the beach.

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The staff here is amazing. Everyone spoke English and the service was quick and friendly. Also downtown and the clubs are just a quick 10 minute walk away. For the price you pay it is worth it. The beach is nice also. Drinks were tasty.

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Food is disgusting, it taste very bad and poor quality. My daughter got sick. Only to remember the foood, make her feel bad.

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This is a inexpensive Hotel,it has a beautiful beach, it has "all inclusive", the food was ok, not excelent, but ok. A lot of things have extra charge: if you want to use the safe box in your room, it's extra. there is not iron in the room, so, if you need to iron anything, its extra, if you want a natural coconut, is extra, local phone calls extra, […] wi fi, extra, a good wine EXTRA $$$ I'll like to suggest to have smoking and non smoking area at the beach, a lot of smokers there.. agghh..instead of smell the ocean breazee, I got the smell of stinky cigarrets.. agghh.. the elevator was broken twice.. But the staff and service were really good. They had some great shows at night, no extra charge.. woo hoo..!! I read reviews about this hotel been loud, we went during Christmas time, it was a little bit loud, but not horrible, by the time we were ready to go back home, started been loud, I'm talking about the new year. so, I'll say sometimes can be loud and some others don't Lisateave

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We stayed at this hotel for one week during the Holiday 2012 - We were VERY DISAPPOINTED. I was going to give a 1 * but because of the nice beach, I give it a 2 *. We stayed at this hotel 4 years ago, and it was nice. That was why we came back this time. We will never come back again. All Oasis hotels have VIP option now so if you’re not in the VIP […] class, you’re stuck with limited choices on food and where you can swim/go in the hotel. Here are the facts about this hotel: ROOM – Shower water has a very bad smell. Every time we turned the shower, there was black or dark yellow water before the water was clear. One night we couldn't even stay in the room because the water smelled so bad. Contacting the front desk was no help. They said it was their treatment of the water. Yeah Right! It smelled like mud or rotten fish. It wasn't us a lot of people experienced the same thing in there room. There was a leak from the ceiling in our room. Calling the front desk for assistance was no luck. We were lucky if they answered the call. One section of the hotel is for VIP only. We couldn’t even use elevator in that section. (Continue to read my part 2 of the review as I could only put 1500 characters here) Lisateave

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The hotel was superb with great facilities and the location was perfect. All the restaurants and bars and private beach make it a place you dont want to leave. A great place to relax and unwind while spending that romantic time with your partner. Would recommend it to anyone and would definently return again.

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1. The check-in line was insane. Long wait for very few people. It took each person checking in 30min at the counter. There were no computer systems being used, all check-in was done by hand.. 2. This is not adults only. There were kids everywhere 3. The food is not good at all. Few places to eat. Best bet is the buffet, with limited edible options 4. […] On the beach so a plus for that 5. Stick with beer or shots, because mixed drinks were so sweet not good 6. Very close to the strip...Senor Frogs, Coco Bongo...fun if you want to hit the town and beach Lisateave

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Hotel and All-Inclusive: The title Adults only is a joke. This is NOT an adults only resort. There were more kids than in a family restaurant. The All-inclusive package is not really all-inclusive, its a trick. The package doesnt include 1 bar and 1 restaurant which is reserved for a Grand package, but no where in expedia it mentions that you are not […] paying for that. The other 2 advertised as "restaurants" are just snack / fast food corners. Also - all inclusive package doesn't include drinking water in your room - the tap water is NOT FIT FOR Drinking. The restaurants' menu is very limited. There is only 1 buffet - La Fuente which has pretty much the same menu every day. The Sushi's quality is very pedestrian. Rooms, maintenance and service: The rooms stink. We booked a room King Size and they gave us two queen bed room. And we spoke to other couple who had the same experience. They don't even care, they make you wait for hours before they give you a new room - without apologizing. The maintenance is non-existent. Second day of stay our shower was spewing red water.We called the maintenance and no one ever showed up. The rooms are not sound proof. There were kids playing around room areas all them the time and we could hear them loud and clear. The night dance sessions could be heard loud and clear from our room 5 stories up. Lisateave

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The name states that its Adults only but there were children everywhere! Also the restaurants closed early so u couldnt order food or drinks past 10pm. Certain areas were closed off as VIP access so it became confusing as to what was included and what wasn't. Overall I felt a bit ripped off.

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There was no Wi Fi. I couldn't believe it. There was also a hairball in the shower when I first arrived and that didn't help my impression. Basically no English speaking television. The hotel staff at the restaurants and bars was very good but the people at the registration counter weren't very accommodating. I was disappointed with Mexico in general […] and having been to many Caribbean countries and having very good experiences, I don't see any reason to return. Lisateave

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Great experience, service was excellent. I would definitely go here again. The food could improve in the buffet and little and the soy sauce at the sushi place. But over all this was a great resort! Relaxing, fun and beautiful

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The hotel was absolutely amazing and beautiful. The staff was always accomodating and professional.

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Great vacation! Wonderful place to stay. Beautiful! The Staff were wonderful. Plan on returning someday. Favorite at hotel was the Beach Area and Pools.

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the water from shower was just grey. Staff at the front desk was hopeless. The time limitation of all inclusive service made meanless of choosing all inclusive hotel.

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If you are easy going and you want a lot of bang for your buck I think you will be very happy with this hotel. If you are uptight and demand 5 star ratings then you might be a little grumpy. I was very happy with the staff and the food and drinks all day. The only downsides were: 1) No swimming in the pool after 8pm. Did not know this going in. 2) […] The extra throw pillows on the bed were smelly. I just threw them on the floor each day but the maid kept putting them back on. No big deal right? The main pillows and everything else was clean. 3) The hot water stopped working the 3rd day. After an hour of the maintance man running the faucets it came back. 4) There was no water bottle service to the room- unless I wanted to pay $30 extra. Crazy so I had to buy water at the store. $2 a bottle for a 20 oz. Ok so that worked out. Besides these little things I had a great time. The weather was great. the food was from 6:30 am til 10:30 pm and it was great with all the variety you want. and the price was the best part! I guess we could just paid a little extra to get a better room or suite and maybe I would have nothing to complain about, oh yeah except that pool thing. Lisateave

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Nice place, food was good, small but nice beach, two pools

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