Country Inn & Suites by Carlson Bel Air East- I-95 Riverside - Bel Air

Location was convenient, bed was particularly comfortable, bathroom was spacious and clean, staff was polite and helpful, breakfast was easy and welcome.

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A very good value. Staff was great. Very clean with lots of ammenities. Only wish they had an indoor pool.

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We had a late night check in. I specifically asked that a crib be set up so we could take our two year old out of the car and put her right in bed. The crib wasn't there and she woke up late at night. It was not fun.

excellent i like very much no complaint..

I stayed in this hotel 3 years agao & also last week. The same ice maker on the first floor still doesn't work. The waffle maker still didn't work correctly. New this trip was a mal-functioning a/c unit. When set to 72 - the room should have been cold. It seemed to remain at 80 & was humid. When I told management, they went into the room & since the […] compressor kicked in when the temp was lowered to 65, they "determined" that the unit was working fine. Next time I have to stay in this area, we'll be staying in one of the other hotels in that same area. Lisateave

The staff at this hotel should be commended for making sure that their customers are well taken care of. The simple fact that they ask "how is your stay" consistently is a sign that they indeed care. The staff also recognizes that a "complimentary" breakfast doesn't mean that you skimp on and provide the customer a garbage meal. The buffet was great […] and had a little of everything to cover each of my family members. The hot food was excellent as was the service which made sure the food did not run out or sit in the containers too long. My profession is a business coaching, and I have spent many nights in hotels and this one is a diamond! If I have enough folks to put together a workshop in the Bel Air area, I will not hesitate to use the conference room and recommend them to my clients. Finally, my son played at Ripken Stadium in Aberdeen and it was a quick 10 minute drive so I would highly advise anyone in this situation to choose the Country Inn. Keep up the great work, it truly makes a difference to your customers! Lisateave

The hotel was comfortable, clean, and had a friendly staff!

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First, the hotel looked like a good "bang for the buck," but I was wrong. Noisy rooms due to steel frame building and doors. TV resonated from neighbor's room, yet little response from management. Message service on telephone did not work. Front desk failed to deliver messages. Second, the telephone was not answered often. when it was, they could not […] give me more than one cab name to get to the hotel and I waited in the dark for 45 minutes. Third, and most condemningly, there were three different messages taken for me that were never delivered either the night of arrival or the following morning. I was forced to take a $20 cab ride to the college where I was a presenter because of this even though the school had called to arrange a pick-up for me and spoken to the front desk. Lisateave

very helpful staff and clean...great hotel

I have once again enjoyed my stay at Country Inn & Suites. The staff is friendly, the rooms clean and the breakfast is great. I enjoyed making my own waffles. It is also walking distance to a very good resturant.

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Great hotel for the price, staff very friendly. My husband & I even booked another nights stay b/c we enjoyed the hotel so much & left a day later then we had planned.

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Best hotel

Staff was great...everyone from the front desk to room service were great to deal with. Hotel is clean and they take great care in making up your room. Pool was nice and refreshing, but the workout room machines were just okay to use. Can't beat the experience for the special price we paid through hotels.com

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The hotel was in a great location. It was away from the busy city, but close enough to my destination. The hotel staff was very helpful in finding directions for me to local business's. The breakfast was one of the best for a hotel.

My wife and I found this inn to be a good value and the complimentary breakfast was better than expected. Our aunt was getting married nearby and we needed a hotel for a brief stay. I'm glad that I selected the Country Inns and Suites.

Great room for the money and a very convenient location. Free breakfast is very good.

A sardine couldn't bath at this hotel

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Hotel was clean -- but pool was inoperable due to a "pump problem." Several times when I went to the front desk, no one was there, not even in the office adjacent to the check-in desk. PM employee was not particularly helpful when I asked her for suggestions on where to eat -- she didn't seem really interested and didn't appear to be knowledgable of […] the local eateries. Overall, price was too high, considering pool was down and lack of knowledge on local restaurants by staff. Lisateave

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