Marriott's Desert Springs Villas I - Palm Desert

The hotel room had one bathroom not two. The hotel would not fix the problem but offered to upgrade for $500. They didn't have cots or rollaway beds. Nobody helped. It's unfortunate because I travel for business all the time and book through hotels.com. I've been offered money off toward my next purchase- however the actually experience was dudsapintig […] and the customer service reps were condescending. Lisateave

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This complex is perfect for families. With the full kitchen and washer and dryer it was very comfortable.

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Waited for 30 minutes to check in. Very disappointing. Only to be topped off with the room not being ready at 3pm. We didn't get into our unit until 5:30pm. They had to put us in a different unit to even accomodate that time line. Overall experience was poor. We spent more time with logistics than enjoying our getaway.

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Hotel room was not great. Plugs would not stay in and had to be held in place to dry hair etc. Bath tub jets did not work. Reported several times but never fixed. Tried to go for a morning swim around 9 a.m. and the pool was so filthy we couldn't. 5 or 6 dirty towels floating on top with other debris including plastic cups and multiple feces scattered […] around. Do not expect much at this resort or you will be dissappointed. Marriotts Shadow ridge was much nicer. Stayed there last month and would recommend. Would not recommend this resort due to run down and unclean.It was a shame as the location is nice. Lisateave

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Four air conditioners right outside patio window wrecked every opportunity to enjoy the fresh air and weather. Very poorly planned room layout.

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Great stay, quiet, clean and in good shape.

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Overall I used it for a comfortable stayover after the long day of tennis at the fabulous Indian WELLS Tennis GARDEN. The 10:oo am check out and 4:00 check in is not vacationer friendly,they should change to a 12 noon check out. I enjoyed the ambiance of the resort with the pretty ducks and nice views. The morning swim and jacuzzi was nice before the […] trip home. Itsa nice place to stay if you are able to afford it. Lisateave

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Beautiful Villa get away! Visiting from cold and rainy WA and REALLY enjoyed our stay! Booked on Expedia and was not let down at all! The Villas are like mini Apartments great space and comfy rooms!

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We had to change our villa immediately upon arrival due to noise from the companion property which is the Marriott Hotel. Directly across the intervening golf fairway is the power plant which supports the hotel and the constant loud sound of generators, or some other industrial equipment made the villas on that side of the property aggravatingly loud. […] It was impossible to hold a conversation on the balcony and the idea of keeping windows open could not even be considered. Once they moved us to the opposite end of the property that issue was resolved. It took an inordinately long time to be able to access our villa in the first place. We arrived at 2:40 PM and the villa was not ready for occupancy until 5:10 PM. By the time we had made the villa exchange which is described above, it was 6:30 PM before we had settled in. That's a big chunk of wasted time from anyone's holiday. The unending stream of phone calls and phone messages (at least once each day) inviting us to participate in timeshare lectures and other events occurring within the property really got on my nerves. I didn't come here to join Club Med! I came here for some peace and quiet. Lisateave

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Initially they had my reservation as a time share stay or extended stay so didn't get my room cleaned the first 2 days. After about 3 phones call they got it straightened out but shouldn't have taken any. Otherwise a nice quiet hotel with a nice pool area.

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Wonderful! My family and I can't wait to go back. Our villa was perfect for our situation. My husband and I had our own large room with king size bed, patio access, TV, bathtub and vanity while our 3 small children slept in the large main living area on the hide-a-bed and sectional sofa, and Grandma and Grandpa had their own living quarters joined to […] us by a private foyer. Their large room contained 2 double beds a small fridge and coffee maker, a TV, a huge bathroom with shower and another room with a bathtub and vanity. They also had their own patio. In addition to the large sectional with hide-a-bed, the main living area in our part had lots of windows overlooking the golf course, patio access, a gas fireplace, a TV with DVD, a large kitchen with fridge, stove, microwave, coffee maker, dishwasher, washer, dryer (everything you need!) and a dining table which easily sat all 7 of us. It was perfect and the beds were very comfortable. The service people were very helpful and friendly. Both golf courses were beautiful and in great shape. The kids loved the Shade where they had Wii, ping pong and other daily activities. They also loved the heated pools. Be sure to take in the free boat ride at the hotel and try the free 18 hole putting course too - bring lots of balls because there's water everywhere! There's a free shuttle which can take you to the hotel and around the property every half hour. Lisateave

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Our family decided to meet in Palm Desert for our family Christmas . The roominess of the condo-villas was perfect for my grandchildren, my kids and my mom . I needed a screw driver to help put together some Christmas toys and they were at my villa within ten minutes. If you are looking for a place for your family to stay and feel together I highly […] recommend staying here. Lisateave

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We enjoyed getting away for one night, and the luxury of a wonderful dinner and breakfast at the beautiful Marriott Desert Springs Resort.

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The property is beautiful and our weekend was very enjoyable.

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Very nice set up - beautiful grounds. Resort is situated in the middle of a golf course. From what I could see, every room had a balcony with a view of the course. Even with hotel.com's reduced prices, it is @still a bit pricey for what you get.

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The resort was beautiful and had all the amenities one could wish for. The added convenience of the Marriott hotel made it perfect. My one bedroom villa was lovely and very conveniently equipped. The grounds were immaculate and being improved every day. It was every bit as nice as the Orlando property we stayed at in February.

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Hotel rooms where nicely remodeled since my last stay.. Stainless steel appliances, new furniture, and paint.

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We stayed in the Villa I complex and thoroughly enjoyed the stay. The villa was excellent. Ask for a golf course view. The only thing we regretted was that we couldn't stay a few more nights. Overall, we highly recommend this facility.

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we only used the hotel as one night stopover, whilst travelling through California. The staff were extremely helpful, advising us when and how to do excursions that we had planned. we ate in the hotel that evening, the staff were really attentive, and really couldn't do enough for us. sadly we only stayed for one night, but would loved to stay longer […] to enjoy all the wonderful facilities ( it oasts 7 swimming pools!) but had a full itinerary planned ahead of us. I would say the Americans certainly know how to make people feel comfortable! Lisateave

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great staff, beautiful facility, pool, and spa. only complaint was the bed. not very comfortable. would be nice to have an" adult only" area for retired people of couples who want to get away - there were many kids running through our patio and around the pool. it was difficult to relax with the noise level of teens and kids.

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Staffs are not friendly. The villas are ok. Golf course staffs are also unfriendly. We did not feel very welcome there.

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Except for the fact that you had to pay extra for maid service, this hotel was great for the 3 days i stayed; if i had stayed longer i would have had to pay for maid service as they did not clean the toilets. it was close to the tennis tourney indian wells; free laundry room w/soap, perfect, friendly, easy!!!

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Nicely refurbished rooms, large patio, excellent amenities like pools, gym and tennis programs. Only complaint is too much leaf-blower noise in morning.

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Make sure to ask for room on golf course. We got a concrete wall for a view, no coffee and hot and cold water reversed!

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Rates too high for the quality.

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Great location, quiet, well-maintained rooms, nice pool area.

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Was a quick time and we golfed most of the time so we were not there a huge amount but was very nice.

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Excellent professional staff service. Day we left we asked for late check out and not a problem, also we were able to use the facilities (pool) after checked out.

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Wonderfu staff and location. Close to everything in PS. Our second trip here and love it

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Great location in Palm Desert and really enjoyed the room and the staff. One of the great things is that the bath tube is absolutely giant and the shower/vanities are well done also!

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One of the main features of this resort is the spa/gym. Even though it is not indicated on the website or in the literature, we were asked to pat $ 35/per person per day to use these facilities. A call to the office was met with a brusque reply about contractual arrangements with the spa management which is separate from Marriott. We replied that this […] was not relevant to the consumer, especially since there was no notice of the extra charges. No accommodation was made and we found the explanation inadequate and irrelevant. Lisateave

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Not only do you get to hear your neighbors slamming their front door (your share an entryway with one other room) you get to hear it again in the morning with housekeeping. It is nice that there is coffee in the room but do not expect the amenities such as snacks, water, etc. available for purchase. And the rooms are slightly out of date.

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Having stayed at Desert Springs on numerous occasions over many years, I was disappointed to have discovered the new rigid and expensive check out policies of the property! Checkout is early - 10:00am - with a half an hour "grace period" - after which the management soaks you with HUGE fees for very short extensions. We stayed in low season, the property […] was clearly not fully booked, but we had to scramble to vacate lest we get hammered with these extension fees. Neither hospitable nor smart - we won't be back. Lisateave

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Nice complex in the Marroitt complex in Palm Desert. Beautiful grounds, Great bed, full kitchen.

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WE had a nice time and the kids loved being at the pool all day long. We will be back.

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its like a little city you dont even have to get out of the hotel... amazing views, its connected to the jw, you can get a boat tour around the lake which is amazing... the hotel has very good restaurants with great lake views and golf course views.. it is great for tennis and bike riding.. great location, close to everything.. soakcity , tramline, […] shopping malls Lisateave

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Overall our stay was great. The room was clean with a fully equipped kitchen, which was very convinient for us. The resort is big and perhaps a "golfer's dream come true".. huge, huge golf area. We are not golfers, so the pool and a quiet stay is what we were going for. We found the quiet stay for sure. The pool area was ok, nothing too impresive. Older […] crowd. There is a $25 house keepping fee; we stayed three nights and all housekeeping did was drop off towels... did not even make the bed or change sheets. We went to the SW Marriott and payed a $15 fee to use the pool, the crowd was beautiful and the vibe exactly what we were looking for. Although we enjoyed the Mariott Villas, I do not believe we would stay here again. We will try the JW next time! Lisateave

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By accident we booked Villas I this trip having spent prior visits in Villas II. Since we were very happy at past stays in Villas II (newer, seemingly better views, nice layout), we didn't know what to expect at Villas I this time. The unit we received was very nice on balance. The specs said it was larger in size ... about 250 sq ft for the 2-bedroom […] compared to Villas II ... and it did seem so. Several differences we noticed and appreciated ... sunken living room, working fireplace for chilly evenings, jacuzzi tub and shower in smaller bedroom, double beds in smaller bedroom vs rollout couch. We liked the layout of the smaller bedroom better than Villas II. So on balance Villas I DID work well for our family! And we would return ... to either Villas II or I now that we tried both. Most things remain the same ... but worth repeating. The shuttle service is very convenient to and from the Marriott Hotel. The Marketplace "convenience store" is convenient but VERY overpriced. There are other options within easy reach. The location of the Marriott Vacation Club Resort is close to all the places we like ... the mountains, restaurants, El Paseo, etc. Most likely will return again. P.S. our units have always been serviced daily which is very nice touch in these condos. We had a roof leak and a clogged sink and both were quickly addressed. Good job! Lisateave

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