Best Western Americana Inn - San Ysidro

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Our stay was good. We were there on business.

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Overall it was a good hotel with poor guest service" we will call you back" two hours later, the phone rings. The pool hours were posted, but they waited till 15mins before scheduled checkout time to finally open it and this was a Friday morning. Not a good way to start a weekend for guests who only stayed for the chance to be in a pool. The kids were […] going and asking after each amount of time had passed since the employees told them it would be open 30mins to an hour, now an hour, again 30 mins to an hour. Not happy children. And the staff would not give me to the manager, he was busy till Monday and she said " I could call back then" HA when I would be 500 miles away. Lisateave

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Pool had too much chlorine. But apart from that everything about this hotel was good. Staff was particularly friendly.

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The room was nice and clean. Flat screen, fridge and microwave made it an A++

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Enjoyed the stay. Very clean. Good location for my needs. Love the Cocos Restaurant next door. Also convenient gas station.

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We arrived around 11:00 pm, so we couldn’t go inside the lobby. We had to check in at the window outside. It did not take long and the receptionist was fast and friendly. There were 5 of us in 2 rooms, and we booked for 2 nights, but we just slept one night and took off the next day in the evening. The rooms were clean and did not have a good or bad […] smell. The carpets look kind of old, but they were clean. The trash bens did not have any plastic bags on them, but we really did not use the trash. The restrooms were clean and descent size. The TV was a flat screen hanging on the wall, which was good because it gave us more room to put things on the dresser. One thing special about this hotel is that they have a shuttle that takes you to TJ Mexico to most clinics and they pick you up as well. However, you have to call the hotel directly to see if they have any space available before you book. On the way back from TJ, we did not wait in the long lines with the other cars entering the US. We did not even wait in the lines where the people walk in to the US as well. We had our own “special line” and it only took us 15 minutes to enter the US. Over all, it was a good experience. Lisateave

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I had a freat time, and was so happy the Jacuzzi and pool was heated with many nice people surrounding, including hotel staff!

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For this price all is perfect.

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Had business across the border. Stayed for six days. Nothing fancy but clean & quiet. Np problems at all. Second time I've stayed there. Border just two miles down the same road. Convenient. Will use again.

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Pretty good.

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Excellent accommodations, and so well priced. In room fridge, great breakfast room, good and friendly staff, and close to a Cocos, Carl's Jr and convenience store. Clean, pleasant pool and spa area. 4 stars, I enjoyed my stay, THANK YOU !

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Front desk clerk was very friendly and helpful. Room was nice and clean. Unfortunately, the connecting door to the adjacent room was thin and the person next door was noisy and at 4 AM had an argument that woke me up. Apparently, the hotel does not attract the most courteous clientele. Other than that, the hotel was convenient, since it was close to […] the 5 Freeway, making it quick to get to the Mexican border. And it was very close to an Arco, which was good, because I wanted to get gas before going over the border. Lisateave

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Very Very nice for the money. The only thing I did not ke wasthe counter was so small the microwave hung half way across the sink.

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Not bad for the cheap price

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It would have been nice to have been told about the mexican clinic service, regarding the availability of the hotel transportation to and from the clinics in mexico. If its the booking co.'s responsibility to notify when reservations are being made for the hotel they did a poor job. I would seriously consider other accomodations on this reason alone. […] I know the hotel is not to blame, but the offer of $40.00 to and from the border by the hotel is more than excessive, especially when you could take a cab for about $10.00, or the bus for $2.25 Lisateave

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Perfect place since it wasn't too far from the border. Comfortable beds and just comfortable area. LikeD it so much we stayed again the next night.

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I was a bit worried about booking a room at a place so close to the border, however this turned out to be a great place to stay for the night. I came down for a concert at cricket wireless and wanted somewhere close to the venue. It was a quick 10 minute drive to and from the venue. There were also a few food options right by which was nice since we […] were running late. The front desk staff was very pleasant upon check in and check out. The breakfast provided was not bad for a free breakfast, sever muffin choices, waffles, hard boiled eggs, and cereal choices along with coffee and juices. The only real complaint is the pillow cases were a bit rough and the cleaning person left a wet rag behind on the nightstand. Other than that, everything was great. I would definitely stay there again. Lisateave

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We are from Costa Rica and we really enjoyed staying at this hotel. Clean, copnfortable rooms and a great service from the people attending the front desk....absolutely recommended for all!!!

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Fair price. Clean room with comfortable bed. Location is convenient. Right off the 5 freeway. Coco's and Carl's jr are on property. Only problem I had was my laptop couldn't pick up the wifi.

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I had a wonderful stay there, the room was very clean and had all the equipment needed. Nice view to San Diego town and great breakfast:)

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clean and staff very helpful We enjoyed a great stay, highly reccomend this hote to everyone

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It is a good hotel to stay if you are going shopping with family and kids to the outlet center. I just think is a little too expensive since it seems as a motel.

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Everything was OK. The only thing that sticks out like a sore thumb, is the shower's water temperature. Between my wife and I, we showered 4 times (when we arrived and right before check out time) All four times, the water was warm -- not hot--, but, then all of the sudden the water would come out cold. When we notified the frond desk, they were pleasant […] and told us that they would look into it. Other than that, the value is not good -- not bad!!!!!!!!! Lisateave

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Great family Hotel with reasonable price. Booked it at last minute. Breakfast was good but a bit crowded. The room had some smell but clean.

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This was the worst hotel in the grittiest area of town we haveever stayed in. The walls are so thin you can hear everything going on. We had one night where people had a party in their room from 10pm-12:30 with kids running up and down the hotel property and people laughing, smoking and talking. We called the front desk at least 5 times, but they could […] not be bothered to do anything. The breakfast roomi s so packed we did not get a seat on any of our 4 days so had to eat it in our room. Our kids refused to eat it so we had to go to the local store to buy them decent fruit and juice. The nieghborhood is like being in the ghetto, with the state prison in close proximity to the hotel. Will never stay this far south again. Not convenient to the zoo or Sea World, spend the gas $ on a decent hotel closer in town. Lisateave

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Good location, great prices, check in was simple and quick. Pool/hot tub was nice, continental breakfast was good. Room was clean and offered good ammeneties. Overall experience was great.

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The size of the room and had 3 offers a restaurant to leave my room

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when we arrived, our room was still dirty from the last visitors. NASTY!!!! Do Not stay at this motel!

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All the staff were Mexican Americans but spoke OK English. Breakfast was plentiful if a little sweet. The motel was convenient for the highway to get to San Diego and close to great shopping at Premium Outlet San Ysidro. The room was clean and we had no problems. No proper restaurants nearby unless you like fast food then McDonalds is 500 yards down […] the road. We stayed two nights and were happy with our stay for the price. Lisateave

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My stay was fine. The room was clean and the bed was comfortable. One towel had a hole in it and the other was stained. The free breakfast was a nice feature. Although it was out of the way, its proximity to the interstate was great so it's fine if you have a car, but not if you don't.

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Very clean, fast chrck-in and clean room.

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Stay was good for the price. Room repairs done quickly when reported. Location is weak for seeing beaches, Sea World and the zoo. The added cost of gas for a daily trip to the beaches and zoo ect may not be worth the cost savings. Room was nice and clean front desk was excellent. Pool was good but hot tube was not warm enough. Exterior was very clean […] and well kept. Would stay there again. Price was very fair for june in San Diego. Lisateave

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