Extended Stay America - Portland - Scarborough - Scarborough

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Firstly, the woman working the desk was incredibly nice. Rooms are dirty, beds were dilapitated, floors not vacuumed, extremely strong smell of cigarette smoke in a non-smoking room, and there appears to be a large population of homeless on Wi-Fi in the lobby.

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It was good for the price.

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this is a nice place but there is one room they keep wanting to put me in that has a bad ceiling fan in the bathroom that has not been repaired since last December.

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I was pleasantly surprised to find this super affordable hotel with a kitchenette just outside of Portland! This would be a great place to stay to visit the area from Freeport to Old Orchard Beach. The kitchenettes with the full size fridge are really convenient plus affordable to cut down on the amount of restaurant meals needed during your trip. Even […] better this hotel is pet friendly for a small extra fee and even if I didn't take advantage of that since my dog is restless in a new hotel room so she slept in the car, there was a large lawn next door where she was happy to run around and explore (on leash of course!). Lisateave

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would stay again!

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Stayed a nighy with my gf as a romantic night away. Was very nice and comfortable. Had a nice time. The kitchen in the room was a great bonus so we could bring our own food to eat.

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Nice hotel. Liked the small kitchen. Everyone was freindly. Nothing fancy but iy was good.

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I have stayed here 3 or 4 times and like the rooms and staff, but the bathrooms need some repairs. Mostly the ceiling fans which are loud and sound like a freight train, tubs drain slowly. This time I requested a different room with a better fan in the bathroom and they would get the bad one repaired, overall this is a good hotel.

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it was a relaxing week and a relaxing stay. easy check in and no issues what so ever

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the room was good as I was upgraded due to the room I was in 2 weeks ago when I reported the fan in the bathroom was still not fixed. this I know as they were going to put me in the same room and I had asked if the fan was fixed when checking in and they said no. I think they need to fix things when they are reported .

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We've stayed before, we'll stay again. Helpful staff, spacious accommodations. Heater/ A/C unit in Rm 115 has a gap on right side which allows cold air to enter room.

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It was a good room except the exhaust fan in the bathroom was very loud and I informed the front desk but it did not get fixed while I was there.Kitchen area was good to have with a big fridge.

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Glen, the front desk guy, was superbly helpful and kind! Keep up the good work Glen!

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We had stayed in 17 different hotel. / resorts over the last two months and this accommodation although given average rating on Trip Advisor was in the top two. We were really surprised and would have stayed longer if we had not booked elsewhere. A credit to the manager and team.

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Was disgusting and dirty.. would NEVER stay again. Front desk staff were nice though

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Greeting was fine / room- warm shower, not hot no shampoo or tissues, window were a mess, small tv and head board fell off the bed.

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The room overall was good. The bathroom was not as welcoming as I would have liked. The shower curtain was not clean and the wall above the shower wasn't either.

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it was only overnight; was good for the price

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Bring shampoo! Bathroom only has soap. Don't make toast as the fire alarm went off at 7:00 am when somebody did. Bed was real firm, not to my usual liking.

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I was at the same hotel 8 years ago and it was great. This time however, I was a little disappointed. It was a non-smoking room and there were burn holes in the comforter. The coffee pot still had a coffee pouch in it from the previous tenant. There were spots all over the carpet and there was an unexplained wet spot on the carpet in front of the T.V. […] There was water leaking in the refrigerator and it dripped down on the bottom shelf and then drained into the vegetable drawer. It was a significant amount. The entire hotel from my point of reference was not as high a quality as the last time I stayed there. The staff however was very helpful and polite. Lisateave

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Location is great, the bedding was clean, but there is smoking allowed on 3rd floor, so the odor permeates through the bldg. Room smelled sour. The staff were very polite but no ammenities, ie breakfast etc. You do get a full kitchen which is nice.

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The hotel staff were very helpful and pleasent. As for the rest of the hotel, the hallways were very dirty. The rugs need to be cleaned or replaced. There was also a very bad musty smell throughout the hotel. The bed was the hardest bed I have ever tried to sleep on.

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First time at ESA-Scarborough, Maine. Last time, too. Unclean room, stunk of stale cigarettes (even though we requested non-smoking). Booked for three nights, left after the first, then had to fight to get a refund. Bad experience; will not be repeated.

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The room was clean but the smell of cigarette smoke was a bit of a nuisance. When we arrived we had to get new pillows and have a clean blanket brought up to the room. The clerk aired it out one day but we had to sleep with the windows open since the Air Conditioner spewed something that smelled like air freshner and stale cigarettes which was burning […] my throat. Overall the room was pretty clean but I would never stay in this hotel again in a smoking room. We were assured they would air it out but it did not help. My clothes all had to be rewashed when I came home everything smelled like the room we stayed in. Lisateave

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Not pleased with the rooms..had ordors. The first room they showed us was in need of repair. The second room no disposable cups, shampoo, etc.They did not refresh towels or make beds, sign in bathroom said they would for an additional fee that they would determine. I found someone's long hair on the bedsheets. Never anyone at the front desk when you […] wanted them. Definately, would not go back. They lack the amenities that make for a great stay. Lisateave

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The Extended Stay Hotel was very dirty. We stayed there because it allowed us to keep our dog in the room, a necessary convenience. The gentleman at the front desk was helpful, but the place was distressingly shabby and dirty. We did appreciate the senior citizen shower, however, but overall, the price was too high given the dilapidated condition of […] the facilities. Lisateave

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No serious complaints. Obviously a old hotel converted to an 'extended stay' by slapping a tiny kitchenette into the corner. Clean and comfortable. VERY old TV with nothing but local reception -- and some very fuzzy channels. Front desk VERY helpful.

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They keep the shampoo and hairdryers behind the front desk and you have to ask for them if you want them. Towels thin. Overpriced for what it is.

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I booked 4 rooms (8 adults) and each of the rooms had issues. From terrible carpet stains to smell of smoking in rooms to being questioned after checking in as to who you are with?? Very disappointed

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The hotel was quiet, clean and just what we needed for a three day stay. Although there was no daily maid service we did not need it. Although the outside of the hotel was being painted, there was no inconvenience. If you are looking for place to stay with a pool, etc., this is not the place for you. But if you are looking for a place for several nights […] close to the Mall shopping area and restaurants, this is for you. We also appreciated the fact that it was not right on the road and in a nicely wooded area. The "kitchenette" area also gave us the opportunity to have some meals or snacks in the room. We will stay here again when we need to be in Portland for several nights. Lisateave

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The room was just ok. I didn't realize there wasnt any cleaning service included as it was a bit pricey. No amenities. No extras. Anyway the halls reeked of smoke and at times you could smell it in the room. The room was dated, dull, and not one I'd return to anytime soon. i dont like the places at OOB so thought maybe off the stretch it would be better. […] I was wrong! Lisateave

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Our room smelled of cigarettes and mildew even though it was a non smoking room and the bed was very uncomfortable.

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This is the second time we have stayed at this location during vacation times. We really enjoyed the location of the hotel as it is not that far from Old Orchard Beach and close to shopping districts and restaurants as well as located in a quiet area. We will go back there again without hesitation.

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This hotel was a great find for a great price. The room was large and spacious and for a pet friendly hotel it was extremely clean. The staff was more than helpful when wondering about the area attractions. Check in and check out were fast and simple. The hotel was completely booked during my stay and it was so quiet I had no idea anyone else was there! […] My only concern was that you could tell the kitchenettes weren't thoroughly clean. The top of the fridge was dusty and some cabinets were a bit dirty. However, for the price and a great location I would go back again and again! Lisateave

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The staff at the main desk were very pleasant and helpful. Sorry there was'nt a breakfast available at the hotel

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The hotel staff initially were unable to find our reservation but eventually found it. Our room was supposed to be non-smoking but it smelled like someone had been smoking there. The carpet disgusting, as well as the chair and there was missing utensils.

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My stay was fine. The staff was helpful, courteous, and knowledgeable. I am please to say that this Extended Stay America hotel is by far one of the cleanest I have had the opportunity to use.

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The room was supposed to be non-smoking but it had a very strong stale cigarette smell in it so we had to have the windows (which fortunately opened and it was a nice night) open the entire time we were there. The bedspread also had cigarette burn holes on it.

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Great place to stay at a great price. Kitchen was an added bonus. Hotel is close to highway and shopping but far enough away from traffic not to hear the noise. Would definitely stay again!

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Room was not ready until 3:00PM but we returned and checked into a dirty room at 3:30PM Then went out to family and returned at 9:25PM into the same dirty room. Was told the cleaning staff had gone for the day. Changed room that had a smoker in it. Large stain on floor. No soap, etc. AC was loud and not controllable. I have been told, when the Manager […] is available, Tuesday they will issue a free night stay??? Why was a Manager not available? Lisateave

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Great for the price paid

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The room did not have a hair dryer,the shower leaked ,and the sheets were not long enough(we couln't cover up all the way!)

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Good location, but tv was from the 80s bed and pillows very uncomfortable. Hotel staff nice

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Location is ideal; we put the kitchenette to good use; staff very courteous and helpful; bargain rate. Highly recommended.

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