Pelican Bay Resort at Lucaya - Freeport

The hotel has a very good breakfast buffet that we took advantage of everyday. Pelican Bay is located right next to Port Lucaya Marketplace which we enjoyed and across the street from the Grand Lucayan Resort. We paid the $15 to use the facilities at the Grand Lucayan with its beach access because it was $10 to rent a beach chair at the public beach, […] which is not nearly as nice. The staff was very nice at the Pelican Bay Resort, but we had to ask several times for a new light bulb in our bathroom. The livingroom furniture is in very sad shape, but our beds were comfortable. There is a real need for more lighting in the bedroom, and storage space for clothes is lacking. We loved the Sabor Restaurant which is next to one of the pools on the property. We also had a lovely view of the bay from our room. Lisateave

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The original room we had (standard king) was older, had a loud HVAC, old T.V. and numerous other annoyances. We spoke to the manager the next morning and were immediately put into a king suite. Both rooms faced the bay, but the suite had a modern HVAC that was quiet and the upgrades welcome. The staff was friendly and attentive. The hotel's restaurant, […] Sabor, was excellent. The beach is a short ferry ride through the bay. Access to the bars, restaurants and shops was easy Lisateave

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you pay so much and the service was not good. toilett was not working, light in the room was not working. Location is good but they are not friendly to young people..

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Pelican Bay Resort is situated close to the Lucayan Marketplace, the area hub of shopping and eating, and complimented by an adjacent marina for those who want to tour, dive, or snorkel.. Hotel staff are wonderful-- prompt, courteous, and greet you with a smile wherever they see you, only too happy to help. The beach is across the street and just after […] the Grand Lucayan, but there are nicely maintained pools at the Pelican. The hotel's Sabor Restaurant serves reasonably priced, good food and is a relaxing spot to dine by the water's edge. P.B. is directly across the street from the Grand Lucayan where there are more water sports activities, parasailing, eateries, and a casino. Pelican Bay's exterior is attractive and pretty lighted at night. Our room and another we saw lacked in cleanliness. Bathroom walls and back of the door needed washing/painting, the sink fixtures of the room sink were corroded and rusted .Bedskirts were filthy. The groaning AC was too loud and noisy, so we used the overhead fan. I do not need the Ritz, but furn iture was subpar,like 2nd/3rd hand , and the stained tabletop needed a fresh whitewash. Housecleaning staff cleaned the best they could given the room furnishings.This was my 1st Bahamas trip, so maybe I didn't know what to expect in hotel quality. The hotel was affordable if you can overlook the negatives in light of the positives. Lisateave

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the room was dated and musty-torn curtains and shabby decorations. The beds were uncomfortable and soft.Not worth the money!t

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everything was exceptional the entire place was great, will go back to hotel in the future

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This hotel has a nice rustic persona. It has a number of rooms, but looks like cottages, so you get a real feel of the Bahamas. My stateroom had a balcony overlooking a bay area. Very peaceful! Staff helpful and friendly. I will definitely return.

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The only complaint we had was the service. It's slow (which is normal for Bahamas but this was ridiculous) and non-existent at times. On occasion the bars or restaurants at our hotel were closed (at normal dining times) with no communication to guests. We requested various help or services and 9 times out of 10 received no help or a very lazy response […] back. They were constantly out of pool towels and this was the low season. Either way I'd still recommend the actual hotel for a GREAT value and lovely decor if you are staying in a suite. Lisateave

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Super resort, all the staff from front desk to the maids were genuinely friendly,polite and very helpful. The pools and grounds are very well maintained as well. The choice at breakfast is great and the coffee excellent ! Only a short walk from the square at Port Lucaya where there are shops,bars and eateries. The Sabor resturant at pelican Bay is amazing,Chef […] Ziggy, the bar staff and waitresses are all brilliant and there is a happy hour too !!! My second visit in 6 months, and will go back,says it all. Lisateave

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When we first arrived at our room, we felt it to be very musty smelling and needing alittle tlc. the grout in the bath was needing replacement and the tub could have used some bleach to get it white again. it appeared very tired and musty. We emediately went to the front desk and they were very understanding and accommodating. they very kindly placed […] us in another room that was fresh, clean and lovely. the staff was friendly and kind. We were very pleased. Lisateave

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everyone was so helpful and the staff was so nice definately will be returning!!

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Hotel was nice , rooms comfortable with a cool seating area on the balcony overlooking the pool/marina area. The service however was slow and on "Island Time".I had requested a late check out and they turn off my key at 12 and couldnt get into my room, so i had to go down to front desk to clear this up. If you request a late check out the hotel is responsible […] for knowing this!. Overall the hotel is nice accommodations and great views. Also, we lost power for a while and i am not sure what does the power has to do with the water but we also lost all water in our room. Very dissapointing. Thankfully we had a tour and where not going to be in the room but what an inconvenience for other people still in their rooms! Lisateave

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Well located, friendly, three pools, comfortable rooms. Don't forget to ask where breakfast is - it's not obvious, but very nice.

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very clean, ac units are weak needed to run on hi the entire time

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I travel with friends and family quite often to Freeport. I have to say the Pelican Bay is the best hotel to stay at in Lucaya. Always friendly and willing to out of their way to make sure all is well. Good bar and restaurant on site, within walking distance to other good food and drinks. All the rooms have a water view, either the pool or the wate […] rway.Enjoy! Lisateave

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close to everything.......great staff.....Breakfast was excellent...

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This was my first trip to the Bahamas and it was totally amazing! The people were totally incredible and there was so much to do! I am excited to come again!

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This is a wonderful hotel....we stayed 2 nights, went to another destination, and then returned for another night. Our room was a beautiful waterside suite...living room and separate bedroom.....an added extra was the pre-breakfast that was delivered to the "box in your door"! Stanley and Yvette were very helpful and went the extra mile to take good […] care of us! The on-site restaurant, Sabor was very good.....in fact we ate there 2nights. It is located next door to the Port Lucaya Marketplace and the Straw Market so there is lots to do......Beach is across the street. Lisateave

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the staff were helpful and professional..room clean...great location!

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ENJOYED MY STAY, WE LIKE TO RETURN FOR NEW YEARS THIS YEAR

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his was our 3rd time staying at Pelican Bay Resort, we love going back it never gets old to us. We are already planning to go back in 2014 for our 10 year Anniversary. The staff at Pelican Bay does everything they can to make you feel welcome and at home, if there is any isuue you fell needs to be addressed it is taken care of very quickly. Thank you […] Pelican Bay Resort for a Beautiful well needed vacation. Lisateave

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What a great place, we had a wonderful time, could not wish for more friendly staff, Fantastic!!!!

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Just one nite, in for business but hotel in walking distance to everything, and water taxi to beach, they only have a pool & jacuzzi, would stay there again, all staff were very nice.

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This hotel strikes me as nothing special. it is a hotel at which to sleep, with no additional services to entertain the guests or provide anything other than the room. The restaurant and bar close way too early leaving the guest nothing if they arrive late. The chef in the kitchen for breakfast needs to learn how to cook more than just mass produced […] scrambled eggs. For a hotel in a tourist destination such as The Bahamas they should give guests some reason to stay there except a room. Lisateave

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It's a very nice hotel which offered me a few days of much needed r&r. Although this is not a fancy hi end hotel, it is very comfortable and feels very bahamian. Centrally located, with the marketplace and tons of dining options within walking distance, and a beautiful beach a 5 minute ferry boat ride away. One word of caution would be when booking […] your room, if you don't like noise, ask to be put in the back building, not the building that overlooks the bar. I love Freeport as it's very laid back and affordable, not crazy touristy like Nassau or Atlantis. A lot of problems with American Airlines both going and returning. They were the only headache on this trip. Lisateave

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Room had very noisy aircon - it was even noisier when switched off, sounding like a plumber's nightmare all night! Like most in Grand Bahama, staff service levels at Pelican are very low - reception was most unhelpful on several occasions when we requested assistance.. The Hotel failed to deliver the included pastries on our last day "Due to Technical […] Problems" - but no substitute was offerred, and teh fruit usually delivered was also omitted. There is a general air of decay and deterioration about the whole resort area - with many restaurants etc closed down since our last visit in 2011 - and the published "evening entertainment every night in Count Basie Square" simply didn't happne on several nights - and was of a generally poor quality. Port Lucaya needs to pull its socks up - or disappear: and that would be a great shame. Lisateave

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Great view and location. Very nice accommodations. Hotel stay could have certainly been more friendly and warm, but did fulfill most assignments. Very enjoyable stay and recommend to anyone.

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Front desk employees, Karen, Salario and Eleanor were always pleasant and couldn't do enough to make your stay enjoyable. The Hotel was basic, nothing elaborate but very clean. I would stay again. Easy access to everything.

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The staff at Pelican Bay are most helpful. They go above and beyond what they need to do to help the guest. I can't ask for much more.

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Didn't care for the seaside rooms , not high quality but upgrade yourself to the staterooms as they are upgraded with very high amenities , great view of water and for small extra money. The hotel restraunt by the water was absolutely the best , wonderful food and reasonably priced.

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Excellent location in Port Lucaya. Walking distance to Count Basie Square, shopping and restaurants. Staff was great. Stanley was service oriented and accomodating. Ambience and style very nice. Not a giant hotel with people packed in. Lush landscaping, several pools and a tucked away feeling. Rooms are nice size. Only suties have microwaves though, […] state rooms would be better if they had microwaves as well. Lisateave

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Second worst service I've ever gotten from a Hotel. Had to ask AT LEAST 4 times for anything to get done. Nobody that worked at the hotel looked like they wanted to be there, much less wanted to deal with customers.

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Pelican Bay is a wonderful quiet resort overlooking the marina and channel. If you are looking for a nice relaxing place, away from the crowds and the tourists, this is the place for you. If you are looking for a family resort or one on the beach with activities all day to entertain you, than this is not the place for you. The staff was very helpful […] and pleasant to work with. The grounds were well kept and the place was beautiful. The suite we had was superb, with plenty of room and privacy. The 3 pools were great--sometimes we were the only ones at them! We stayed here 5 years ago on a previous visit and would not consider EVER staying anywhere else. We will be back--and sooner than 5 years! The Marketplace and great restaurants are all within walking distance as is the beach and casino. Lisateave

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30 yrs ago as a meeting planner I spent almost 3 weeks in Freeport and it was a nightmare. Staff was surly and slow, maintenance was not completed as requested just a bad scene. So I was hesitant about this trip but was willing to give it a go. What a turnaround. The staff at this hotel (not the same one as 30 yrs ago) and everyone we met either on […] the street or on excursions were absolutely wonderful to us. The treated us like family. The hotel is set on a waterway, but it is so easy to get to the beach from there -- water taxi's anyone? Staff was awesome -- quick service, pleasant, easy smiles -- just a happy experience. It you want to go snorkling, dolphin swimming, or use ski do's, it is so handy to set up. Meal prices are extremely reasonable for a resort -- I came back with lots of cash in my pocket. I just loved it. Thanks Pelican Bay and all of the surrounding business which made my trip a happy and lasting memory! Lisateave

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My friend and I have gone to Pelican Bay for three years in a row. We absolutely love this place. We spent 5 days there and everyday was beautiful.The rooms are always clean, the people who work there are fabulous! So accomodating. It is right next to the Lucayan market so if you need to grab something you just run next door. The restaurant Sabor is […] fantastic!! We love Pelican Bay and will be planning another trip back next year!! Lisateave

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Overall hotel felt dated and in need of updating. Breakfast facility & "on-site" restaurant good. Rooms very warm (air conditioning provided little relief). Resort in general run-down and lacking atmosphere.

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Really nice staff room was real nice I had a request to stay late they handled it right away

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This was a very nice hotel. I stayed in a suite which had a view of the marina. Had a small kitchenette, great decor, comfortable bed, very modern, and most importantly, very clean. Close to Port Lucaya and the beach. The only recommendation is for their front desk to be a little bit more cordial. I didn't get a greeting nor "How was your stay"? Overall, […] I would recommend. Lisateave

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Well...we stayed one night in room overlooking the pool and sort of wanted to see the Bay. We asked if we could change rooms the next morning since our luggage hadn't arrived. KAREN gave us an upgrade to another room as requested which also included the breakfast buffet. Everything about our experience was fantastic!! We are planing on making this a […] yearly vacation. Location is excellent as well. We love everything about it!! Lisateave

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The hotel is old and shows it age. Room lighting is poor and our room is in need of an upgrade. The floors, wood trip, bathroom have experienced a lot of wear. The breakfast buffet was OK but dull. It did not change from day to day. The Lycaya area of Freeport has seen better days. The recession has profoundly impacted the area. Most of the stores […] and shops are centered on tourists from cruise boats who descend on the area periodically. You do not need more than a day to see the area. It is a good place for diving and other water based activities, weather permitting. Lisateave

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Very nice hotel - rooms decorated nicely. Lovely pools and atmosphere. The hotel clerk even upgraded us to a State Room due to the bad weather we experienced the day before. We would definitely come back to this hotel resort and strongly recommend it.

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My husband & I wanted a quiet week in the sunshine. We'd been elsewhere in the Carribean, but never to the Bahamas, and selected this resort based on other online reviews. It was a good choice! We opted for the suite upgrade, which I strongly recommend. Lots more room to relax, which was nice on the occasional rainy day. Loved the expresso machine. […] Even my husband enjoyed it, and he normally avoids coffee. Our room overlooked the canal, great view from the balcony and very quiet. The hotel pools were nice but small. The resort provides a free ferry & access to Taino Beach resort, and we enjoyed their large pool and long stretch of white sandy beach. There's a good selection of restaurants nearby at the Port Lacaya market, and the resort restaurant was also quite good. Do bring a jacket or wrap, it gets windy at night and many of the restaurants are outdoors. Lisateave

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I think the hotel in an excellent location; close to the marketplace with plenty of shopping available. The Sabor Restaurant at hotel is an excellent dining choice with a great menu & priced well. Sabor staff are friendly and the service is as good as it gets.

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The hotel is in a great part of the city. It is very close to some great beaches and restaurants.

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My 6 night stay at Pelican Bay was nothing less than blissful. Tours and activities are numerous and somewhat affordable. My water front room with king bed was large and clean, but the bed was too hard and lumpy for my liking. My only complaint. People of the Bahamas are friendly and curtious. There was no stress, no worries, no violence, no gangs, […] no guns, Just a great place to go and unwind! If you must bring your gagets along, no 210 volt adapters necessary. There is a charge for WIFI. Enjoy your stay. I know I did. Lisateave

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