Four Seasons Hotel San Francisco - San Francisco

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We usually stay at Four Seasons Hotels around the world and sadly the one in Market St, San Francisco fell short of the mark. The hotel has an awkward entry between the ground floor and the lobby floor that takes you to the rooms. So you end up taking two lifts each time you go in or out of the hotel. The friendliest of all the staff were the doormen, […] they were very pleasant. Probably because they always had one foot out the door. The room was over priced for what it was and five star service was sadly missing. An example was being handed our evening water bottles without a turndown service, even after we advised housekeeping that we would be leaving the room in 10 mins. I know it was a single incident, but hey we were only there for three nights. We didn't eat at the hotel so can't comment by the decor of the hotel lacked in our opinion. The open areas were sterile and lacked atmosphere to make you want to stay indoors. I don't think we would stay there again by choice, sad because we thought we had found our hotel chain of choice around the world. I guess not all Four Seasons properties are created equal. Lisateave

Love this hotel.... come back every year. It truely lives up to the 5 star rating! Worth every trip on Black Friday shopping for the ' just out of the way' convenience.

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Overall fab location, superb condition and good service. A few little glitches tho.....too little towels in the room, no sofa bed made up by 8.30pm for a 4 year old, 15 min wait at breakfast for service. Having just been at 4 seasons beverly hills, this wasnt as good. Overall still great but not paying as much attention. Girl on front desk terrific […] though, and guys on the front door. Lisateave

This hotel has a good location, beautiful view and nice little coffee shop.

Nice hotel. Great location and right next to a great sports club the LA Sortsclub. Helpful courteous staff. Only complaints: noisy HVAC and lukewarm water in sink (for shaving). I strongly disagree on charge of $15/day for WIFI.

I expected fine service at this location. The first glitch was when we arrived and were informed that they did not have two double beds as we had specified. They bumped us to the top floor and gave us a King size bed and a surprisingly comfortable sleeper. In-house dining was very pricy and my halibut was raw in the center. A hamburger in the lounge […] was served on a vintage brioche. Biggest affront was when we signed up for a tour that cost $49 per person -- and the concierge changed that to $49 "per hour" for a 3.5 tour. "That" was offensive. They vaguely made some nice gestures but overall there are other more pleasant places to stay. Lisateave

This hotel is not up to the expectations of the Four Seasons name. It is bland, poorly designed and cheaply finished.

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Just spent 3 nights at the Four Seasons. Everything was first class. We upgraded to a 2-room suite because we had our 2 young kids. They brought up cookies and little plush crab stuffed animals for our kids, which was a very nice touch. Location is terrific, steps to Union Square, Moscone, MOMA, a million shops and a short walk to financial district. Room […] was clean and comfortable, bed was super comfy. Everything you'd expect from a Four Seasons. 2 mild criticisms: 1. The decor of the hotel in general is pretty generic, especially the common areas. 2. They charge an extra fee for wi-fi, which is pretty much unacceptable in my opinion for any decent hotel, but especially a place like the Four Seasons. I absolutely hate to feel like I'm getting nickel and dimed and I just don't understand why hotels continue to try to charge for internet connectivity. It's the kind of thing that will actually influence my hotel choice the next time I'm in SF. Lisateave

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I was looking forward to staying at a Four Seasons for my four night stay in San Francisco. While it certainly was nice, the service was not fully up to par. On the first day, we returned to our room at 5 pm to find that it had not been cleaned. This is not acceptable for a Four Seasons. And, while the restaurant recommendations by the concierge were […] very, very good, recommendations for neighborhoods to explore were not great. We also had trouble getting through to the concierge desk because they were too busy. Also, I had a feeling of being nickel and dimed....there was a $1.00 a page charge to use the printer in the business center, and a $13.00 a day charge to use the wireless internet in the room. There was no mouthwash in the room, which there usually is now. Further, to get to the street from the rooms, you had to take two different elevators. The lobby, while quiet and soothing, had no visible windows, so it felt a little dark. I will add that the staff were, without exception, very nice and very professional. The 100,000+ square foot health club was an added bonus. Nonetheless, I'd expect a bit more from a Four Seasons. Lisateave

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Excellent hotel, good location and high quality service from all staff

We stayed in a sub-par hotel the night before, so checking in to the Four Seasons was a welcomed relief. We arrived early so they took our bags and told us they would call us as soon as or room was ready. They also gave us an upgrade to a corner room on a top floor, which was nice. The room was gorgeous and comfortable. Despite being right off Union […] Square, it was very quiet. The bed was fantastic, which makes all the difference in a hotel. I used the gym and it was spacious and clean. The staff was friendly and attentive. All in all, it was a great stay and we'll be staying in the future. Lisateave

Good location; very central to most everything and the help was great but for the money, definitely not worth it. Rooms are out-dated; no better or worse than a Holiday Inn - I've stayed at other Four Seasons properties and they blow the doors off this one and since you're not allowed to make mention of other hotels by name I would suggest seeking lodging […] at the new one on Post St; much nicer and way better bang for the buck! Lisateave

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professional staff excellent experience

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I was asked to leave the hotel and threatened to be cited for trespassing by the hotel security stuff. And that is while I was a paying guest at the hotel. I received the apologies from the front desk manager but my experience was ruined altogether. I would not recommend the place to anyone. The room interior is quite inexpensive. The stuff is not […] well trained at all. And the overall impression of the place is that of being toxic. There are so much better places in San Francisco for the money. If you want to be honored for who you really are look elsewhere. Best wishes! Lisateave

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