Hotel Pineta Palace - Rooma

overall a very average experience... Hotel is on Cosmos's tours as first hotel you stay in..disappointing for first impression of rome/Italy...too far from city.. no decent shops or restaurants in surrounding area..noisy rooms...cleaners were more friendly and smiling than the front line reception staff...would not stay there again.. :(

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This hotel is a lovely place to stay. We found the language barrier no issue and each staff member were helpful and friendly. There is a walk to the bus stop which is quite easy to find. Be aware the bus gets very busy at times.

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Staff were excellent and helpful, but I couldn't get past the condition of our room. Although I "think" it was clean, it is in dire need of a make over, particularly in the bathrooms. Although we didn't spend much time in the room, I would've preferred to spend the extra money and stay in a nicer hotel, because I felt like we were staying in a motel. […] Panelling was coming off, the ceiling in the shower was sinking, the shower head was difficult to keep secure so we had to hold it and the toilet water ran unless it was flushed just the right way. I know one day it ran all day, well at least from the time it was cleaned to until we got back to the room that evening and flushed it correctly. I'd hate to see that water bill, especially if other rooms are similar. Lisateave

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Better information and map need to be displayed on the internet for people trying to get to the hotel on public transport. Our room was very small and cramped considering the amount we paid. As we had to leave before breakfast was served, we asked for a breakfast box and it was pityful! NOT value for money.

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It was decent but needs revamping the room size was very good fot two people sharing but they need to modernise this hotel badly. The location isnt great as its a good half an hour from the city centre, however, its a good location if you want to get away from the hustle and bustle of the city. There are many buses that take you to the city and a metro […] on line A Cornelia which takes you to all the famous attractions which really helps. Lisateave

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This hotel was very disappointing for us, definitely not a 4 stars hotel!. it is pretty far from the city center, you have to use a bus which takes a lot of time waiting for in the bus station. The clerks in the reception desk are not welcoming, not nice, they do you a favor when they answer you. it feels like they are not so much into giving you a […] useful information as a tourist, unless the hotel can benefit from it in some way. we had to ask many times until we got an answer about a cheap normal way to get to the airport. they also charged us a "staying in rome" tax when we checked out from the hotel. it was not mentioned before at all, and then when we left we suddenly had to pay another 30 euros!! we would recommend you to find another hotel!!! Lisateave

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The hotel is good, but the breakfast could be better. There were some weird juices, but no orange juice. The rooms are a bit old, but still nice. I would recommend it but be aware that you get to get buses to go to city center. Staff is friendly.

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Although it was a bit of a trek to get to the hotel, the staff was wonderful and the fact that breakfast was included was also great. It is an older hotel but we were comfortable enough and felt safe on our 3 day trip. It was a short walk to the bus stop and then a short ride to the metro from there into Rome so overall I would say this was a good  […] hotel. Lisateave

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The Hotel Pineta Palace is in a safe suburb of Rome and is value-priced if you don't mind the inconvenience commuting by bus to downtown Rome (3 Euros round trip per person). A high caloric, hot and cold breakfast buffet is included with the room rate which is a plus. They have the best butter I've ever eaten in my life. The concept of customer service […] is pretty much lost on the hotel desk staff with the exception of the evening desk clerk Angelo. The chambermaids are very good. Take a facial washcloth with you since this hotel does not provide them. We did not find any air conditioning in the room. Lisateave

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This hotel seems to be ok. Most of the reception staff except Yasmin appear to be very indifferent. Treating customers according to the rooms status is very rude and they treat you differently if you book only a basic room. Shower area is too tiny & will not fit little big people. Hotel is quite certainly out of the way from most of the attractions […] in Rome and not close to any Metro stations. As already commented by someone else, we found that rooms have walls, roof and floors are so thin you can hear the noises of all sorts from other rooms which is very annoying. We were not very happy in this hotel; but for the money you pay, probably you get only this. It was astonishing how many groups of people came to this hotel! Our thanks goes to only Ms Yasmin at the reception. Lisateave

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Very good Hotel for the price, the best thing is that has cover parking that is very important in Rome. The breakfast was very good and was easy to get to the center, in the reception will give you a map to show you where to get the bus that will leave you just in front of the Vatican city.

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I enjoyed my stay in Rome.The hotel staff are all very helpful and friendly.I thought the location of hotel is just a little too far away from main sights, so ia lot of time is spent travelling on local bus,The service of the local bus number 49 is good and very cheap so it can be a good opportunity to see other parts of the city

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pleaexcellence

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The Hotel's location is not good and difficult to access by public transport. The furnishings are tired and the breakfast is poor. The Hotel is not deserving of it's 4 Star rating.

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The price was affordable. The breakfast was pleasant. The staff were not very friendly, but they were helpful. The area was calm. The Hotel is close to a convenience center and bus stop. We arrived the hotel about 10 o'clock in the morning, but we were allowed to check in early.

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We found the hotel staff very helpful and friendly, particularly in the restaurant. The hotel is close enough to the City centre to travel in daily without any issues, the walk to the bus stop in the intense heat was the hardest bit! The food in the main restaurant was fantastic, but quite pricey if you eat there every day. The rooms were fairly basic, […] but clean and comfortable. I would definitely go there again. Lisateave

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The staff were fantastic on the whole, and the facilities were great. The service at breakfast wasn't fantastic, but I would thoroughly recommend this hotel to anyone who doesn't mind travelling a bit to get into Rome city centre.

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Don't be fooled by the complainers.... you get what you pay for... but in the case, the hotel is worth more than I paid. The staff are friendly, the hotel has a nice ambiance, and the area is quiet. yes you will need a car or bus/metro to get anywhere, but that is part of the fun. If you cannot afford something else, then this place is more than perfect. […] Nearby is an amazing pizza restaurant, and even the nearby supermarket is worth the visit. All you need. Would definitely stay again! Lisateave

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Reception staff were very helpfull giving us a lot of advice for getting around Rome. Rooms were exceptionally clean and breakfast was more than adequate. Very good value for money

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It was nice small hotel slightly out of town but no problem for the intrepid traveller prepared to travel on metro or buses for the experience of staying in a locality.

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Very clean hotel. Personnel very helpful and pleasant. Should include two vegetables with their dinner menu. Nice free breakfast.

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The hotel is in the middle of nowhere. At least 20minutes walk to any transport, with no shops in the area. The hotel staff are extremely rude and impatient. Not willing to help or give advice and want to charge extra for everything. Some staff want to charge for parking in the hotel car park, while others say it has always been free. The food choice […] for breakfast is very limited. In fact what they call a 'buffet' is a small table with 1 type of cheese which looks scary, bacon and ham, and a couple types of bread, and tea and coffee. No options, especially for a vegetarian. Room service staff barge into the room early morning while your in bed even though you haven't requested room service. All in all a very disappointing stay in a hotel that should have no more than 2 stars, and that's being generous. Lisateave

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It was a nice hotel. Staff was friendly. Restaurant was decent at best. Not the best location.

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The hotel was nice. Better than I had expected. However it was a long way from central Rome. On their site it said that they had a shuttle to take you into town. They did not. We spent a lot on cab fares. Otherwise it was good.

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Very old hotel with bed bugs in the room.....do not stay there.

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The hotel is fine, but there is only one disadvantage- his location - 20 min from a subway station- it's very far

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Slightly out of the city but on a great bus/metro system for only 1Euro for 75 mins travel on either/both with tickets available at reception. Location also means it is quiet at night!!! Really nice hotel, food great, staff were tolerant of our inability to speak Italian and all spoke good English! Will certainly return if ever back in Rome. However......be […] aware that the shared Shuttle bus took 2 & 1/2 hours from airport to hotel as the driver got lost and also stopped by the Police for being where he shouldn't be!! It was infuriating at 1.30am!! Obviously this was nothing to do with the hotel......!! The return journey was only 45 mins! Lisateave

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My two children and I were in Rome in January and stayed at Pineta Palace. The first thing they did when we arrived were drawing on a map where the hotel was, where the closest bus stop was, metro and sightings. They were very friendly and told us everything we needed to know. Breakfast is included but it could have been better. Fruit was from cans, […] scrambled eggs were a bit wet and bacon wasn't fried totally, but the selection was okay for the price. The restaurant didn't open until 7pm and that isn't the best when traveling with children; maybe they could have a family hour from 5pm to 7pm and then for everyone else after 7pm? Overall very satisfied; details can be improved. Lisateave

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My wife and I stayed at Pineta Palace about a week, including Christmas and New Year. Overall, no major complaints, but no compliments either.

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The staff was helpful and friendly and spoke good english.The room was not quite up to date and really noisy. I liked the fact tahat the hotel was quite far away from the attractions, so we got to experience the real Rome. Easy to get to by bus and train. Breakfast was nice, but not quite 4star

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We were driving so needed a hotel with parking. Standard room required a E10 additional charge as did internet service. Room was clean, shuttle was convenient, breakfast was on par with others. Over all 2.5 stars

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The room was very clean, the restaurant was just so so a little expensive for the quality. Even-though the hotel was not in town we had very good shuttle bosses from the hotel. I would stay there again.

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Ok for location but short walk to transport

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Very clean and tidy hotel, within reasonable distance from all the main parts of Rome.

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We had a horrible stay in Hotel Pineta. The staffs are very rude and the location very far from the city. It is hard to locate as the hotel is not even on the highway, you have to go left and right after you go down the bus. When we called up the reception to ask where is the hotel, he was so rude in giving the direction. They are not welcoming at all. […] They have shuttle bus which cost Eur 3 two ways. And their rule is that the fare paid is only going and coming. Why I said this is because, we left the hotel by their shuttle and came back by bus, then we waited 7:30 pm to ride the shuttle bus again to go to the city, but the receptionist informed us rudely that it is not the way and she asked me from where did I get that information! I'm just trying my luck hello! Easy on me! They have 2 times service in the morning and 2 at night. And most of the time they are not coming at night so basically you are paying double of what you should be paying in public transport, they dont even put you down to the city proper itself! If you dont have metrobus ticket, you are so unfortunate because you have to take a cab or walk and find another hotel that sells the metrobus ticket. The hotel usually have it but they don't keep enough for their guest. They even dont offer any help to their guests,like calling a cab for them or trying to find out where is the nearest store that sells them. By the way, cabs are very rare to be found in that part of ROME! The breakfast closes at 9am! The safe that we had run out of battery! There is nothing near to the hotel, so if you get hungry, tough luck! Their bar and resto close ar 11 pm. So I really don't recommend the hotel if you are coming to visit Rome. Lisateave

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The hotel presents a good price and a good service. Still, it was far from the city centre, and we had to take the bus.

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The hotel was simple, but clean. The staff was friendly and helpufl. The hotel was 20 minutes by bus of the Vatican City

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Everything was great, specially the breakfast the only thing is the location it is very far from DT but they do have a shuttle that drops you off and picks you up at 8pm the last pick up is at 8 pm so it doesn't let you enjoy Rome at night. The Front desk guy was rude when I ask him to break a 50Euro bill complaining to his coworker in Italian, little […] did he know I spoke Italian!!! Lisateave

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The hotel was clean and had a nice bar although not open late during week and no drink making facilities in room. Restaurant and reception area good and reception staff helpful. Decor in rooms and furnishings very dated and basic but comfortable, also corridors very outdated in wall paperand dimly lit. The hotel could benefit from a make over as it […] claims to be 4 star, also around bath grouting was quite black. It was too far out of city making it a bus, walk and tube trip to centre otherwise 25 euros in a taxi, so probably would go for a closer hotel to city centre next time. Lisateave

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The service here was great as well as the continental breakfast, but other than that everything was an extra charge. The internet, the work out room, the shuttle into Rome. And yes you have to shuttle or taxi or something because it is way to far to walk so plan an extra 30 minutes traveling each way morning and night. It also is rated as a 4 star hotel […] and it isn't really bad, but not the 4 star rating I was expected. More like a 3. Like I said though the staff was Awesome, but if I had to do it over again we would have stayed somewhere a little nicer and closer to the heart of Rome. Lisateave

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This hotel would probably be a 2 maybe 3 star in the states. It wasn't bad, just had higher expectations and Rome makes you pay a higher tax for four star hotels. Cons-pay for fitness and Internet (not cheap) Far from city center, tile floor makes room feel old and dirty, old tv, they turn AC off at night and we were hot! not a very nice surrounding […] area. No need for hotel shutte, its expensive and public transport is fine. Felt the hotel was not presented accurately on the website. Pros- nice breakfast. Lisateave

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situated in outer ring of city, pineta offers a shuttle service for a low fee to the vatican city from where one can go on hop on-hop off buses or cabs to specific poiunts and includes return ride. staff is friendly but beds are not to american tastes (futon like) i had no problem but for my elderly mom they were to hard.

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I like the hotel. The staff was friendly and helpful. The only thing I did not lie was the location. I asked to be near the Vatican when I booked. This hote is a good 30 minute drive in extreamly bad traffic away from the Vatican. The bus system is hard to figure out, and the metro quits running at 9:00. I spent way to much on taxis getting back and […] forth to the hote. Lisateave

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NIGHTMARE TO FIND AND TO GET TO ROME IN THE CENTRE>>>>>AWFUL ROOM>> no way this is a 4 star hotel...

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OUT OF THE HEARTBEA OF ROME. SHUTTLE BUS DID TAKE US TO CENTER( THAT WAS A PLUS

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This hotel was clean, it was maintained, but it just wasn't what I expect from a 4 star hotel. It was a great deal, and I would stay again, but I would be ready this time for a 2.5-3 star stay. There was no food to be found between 2-7:30 PM, so sorry if you're hungry... you'll have to go find something off site, which is fairly far to anything substantial, […] but again no major complaints, and would stay there again. Lisateave

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