Regal Riverside Hotel - Sha Tin

Room is large if compared with most in Hongkong. Rate is always the most competitive. Will stay again.

can not control the smoking although we lived in non-smoking level. Still have some one smoked in their room and they can not cotrol.

their constant pounding and drilling noise between 9 and 6 could be very annoying. their is no way around it but staff not informed about what floor that they are working on, sad! they are not even dropping their rate during the remodeling process, go figure!

Cashier charged me $50 at check out for failing to return room card

Clean rooms, professional & helpful staff, great restaurants, nice location next to the river and close to the malls / MTR east Sha Tin stop.

Everything is delighted except expensive wifi, 180/day

Very good location that convenient but not noisy. Wifi available but charge 4HKD/min

Refurbishment going on after 10am in the morning in some parts of the hotel. You will pay over the top rates for a building site experience If you want a quiet day don't stay in the Regal Regent On request they moved me to a room else ware in the hotel

It is a good and comfortable hotel. And have a good price and convenicnce to booking from Hotels.com.

This is in a very nice location away from the hustle bustle of HK. Great shuttle buses to everywhere, on the river. and had everything- very close to 4 stars in my opinion.

Front desk staff without a good product knowledge. Different staff have different answer with same question which is make the guest feel so confused and annoying. Any requested by email, which is they confrimed with me already, but when u arrived, nothing in room. In addition, the staff was took like 15 mins just for check out. It's too much.

Bad experience when requesting for a late check out, was initially granted of request but later rejected by a return call. The front desk not only declined my request, she even suggested me to extend 1 more night stay. Why would i want to extend 1 more night when i merely needs another 20 mins?! One particular duty manager kept ignoring my existence […] many times when standing at the front door. This hotel service staffs have no basic greeting courtesy, even when waiting for Taxi, they are busy talking to each others than coming over to ask what do we needs. Very disappointing. Lisateave

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Regal Riverside Hotel is absolutely a place you should be when in Hong Kong!!! Me and my family would like to visit and come back there again....soon! Keep up the good work!

The Hotel was very comfy and service excellent. The staff very courteous . The location is peaceful, idyllic but pretty remote.......

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staff is nice

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Good riverside view, convenience, clean, and affortable.

The Hotel is in a bad condition considering the price they charge. The bath tub was rusty, the toilet bowl overflow n flooded the toilet a couple of times after flushed. Call for help and waited for half an hr before someone came and did not clean up the toilet properly. The receptionist is pretty rude with attitude. And the hotel was being located […] quite far away from train station, although there is bus services provided by the hotel, but the bus came 20 mins once, and it's always long queue. Each time the bus can oni pick ard 16 passengers which result in long wait. The breakfast choices are limited and everyday is exactly the same food with 0 changes. My 5 days stay with my family are horrible. Will not recommend to anyone unless u opt for unpleasant stay. Worst experience! Lisateave

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Definitely feel the queen bed is combined by two single beds. Feel uncomfortable if sleeping in the middle

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I chooses this hotel for being outer skirts of the city and traffic, which was a good thing, a train ride to china's border of Shenzen only takes about 15 min going to Kowloon and Hong Kong takes about 20 min , hotel is cross the street from river walk and plenty of restaurant to eat if you know the language. hotel it self is not so great , it is clean […] without much friendly atmosphere , staff barely speaks english and no complementary internet even thou it states on their booklet otherwise, no free computer access food is expensive and so are other services as high as a five star hotel prices. It is safe to say it is a 3 star hotel and one should pay accordingly Lisateave

The room is big and very clean. The hotel price is reasonable. The hotel service is excellent!! But the ride from HK int'l to the hotel is long, 45 min.

I was very disappointed by the hotel. The rooms were not as advertised - It seems that they had split a room into two rooms (space was extremely tiny). Our bathroom was faulty (we had to flush at least 3-4 times for it to work). We had requested a late check-out. Upon our return (before the late check-out time), the electronic lock has been changed […] and we could not access our room. It took the management more than 45 minutes to respond. In the end, a very understanding and patient cleaning lady let us into our room. I would recommend against staying there - I would spend more money in the future for transportation and stay in the Kowloon/Hong Kong area. Lisateave

This hotel is in a nice location. Just a short cab ride to the markets and other city highlights. Very modern rooms that were clean and had comfortable beds. Would stay again.

It is OK but surrounding area too noise

I want to say that this hotel is a great place to be to enjoy a visit to Hong Kong. I was in Hong Kong to visit my son who is attending school there as an exchange student. I had my daughter and a friend with me. We had not made reservations and that was a mistake that turned out to be the best thing for us since we found the Regal Riverside. We stayed […] at a nice place the first night but it didn't have any openings for the rest of the week. I found the Regal by searching the internet and made reservations in the morning of the second day. We moved out to the hotel and were a little worried that we would be too far away from my son but it runs out that the train system is so good that we were very much available to see him and go anywhere we wanted without any problems. The hotel runs a shuttle to and from the train station all the time and if not the shuttle, it is within walking distance or a short taxi ride. The best thing was we were out of Hong Kong central and had the peace and quiet of the country side type of world. It was very relaxing to be able to "escape" and relax after a full day of "the city". The hotel was extremely helpful and pleasant in every way. They did anything and everything they could to make the stay the best experience we could have hoped for. They even gave me a birthday present to make my day there so much better. I would recommend this hotel for any number of reasons but the best one is that they care about their guests. I truly believe they wanted us to have the best time we could while we were there since we were away from home. I think I would say that they made us feel like we were part of their family and wanted everything to be the best it could be. Lisateave

Nice hotel but price can be varing from moderate to extrmely high. Be aware the tour groups as often booked and stayed with this hotel. No immediate access to train or subway but a short shuttle or bus ride. Service can be improved as they always busy or no room available until after 4pm.

Good location close to amenities with provision of shuttle service

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not as good as last stay in May 2011, bathroom ceiling leaking during rain. Room not as clean as before despite recent renovation

Service check in are very slow for Us. Take one hours to check in. The room I booked online is a none smoking, but they say the room for 4 beds are smoking room. I have to changed to a two beds room and booked other one with a much higher rates. overall a not very satisfied with the service. The hotel to the subway are little far.

nice hotel in sha-tin. stayed here to be near the sha-tin racecourse. free hotel shuttle bus to the sha-tin metro but i found it easier taking a bus to the metro. bus stop right outside the hotel and hotel bus stop is the last stop prior to the metro stop; not even a 5 minute bus ride. restaurants at the hotel. nice lobby. my corner room was nice. will […] definately stay here again. cheaper than the downtown areas like central. went to central that night. was about a 40 minute metro ride w/ a few connections. Lisateave

I timed the walk to the train at 13 minutes at ground level (not using the underground passage). It is an easy and even pleasant walk across the bridge and over to the nearby mall where the train station is. It can be confusing the first time though, so some tips (assuming you are walking from hotel to train): -As you cross the bridge look for the red […] building on your left. That is city hall. Behind it is another red building; that is the mall. The train station is on the third floor of the mall. Note it is an above-ground train, not a subway! -There are many signs directing you to the "subway". Note that in Hong Kong, a "subway" is just an underground pedestrian walkway. It does not refer to a subway train station! -Finally, the train is great for getting around town, but I liked the bus for going to and from the airport. The 41A bus is direct right from the airport to the hotel. Otherwise, if you take the train from the airport, you will have to switch trains several times and you will still have to get yourself and your luggage from the train station over to the hotel. I recommend the hotel for price, convenience and cleanliness. I'm a seasoned traveler and don't mind cutting corners, but I will only stay in a clean hotel. This one is clean. Try it! Lisateave

Hotel very comfortable, excellent food, staff very good.Only one small concern in that the hotel carpets in the public areas could do with replacing look old and stained

hotel was great, all services good except transport from airport. Cost was horrible but since it was late and I was travelling with a child I tried to take the shuttle. I was to wait 75 minutes AND the fee was 210 dollars (for two people). I took the city bus and it dropped me off directly across from the hotel and cost I think 35 dollars (one adult, […] one child). Lisateave

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nice hotel,nice service, and near from airport

We stayed at the Riverside on June 11 for 5 days in Shatin. A good place to stay, we took the free shuttle bus to the train station a few times. Lots of shopping malls accessible by train. We utilized the restaurant coupons that the hotel gave to us to use each day at the hotel restaurants. We didn't realize they had expiry dates on them though. We […] went twice for dinner to the Chinese restaurant, the Peking duck is very tasty. Lisateave

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Room is big and comfortable, choice of 10 eateries is very enticing. Over all a very pleasant stay.