Best Western Pony Soldier Inn & Suites - Flagstaff

The price was right but the place was a bit run down and the room very small. The bed was flat out uncomfortable. It seemed like an old mattress. The room itself was clean and had a good hot shower. It was nice they had a flat screen t.v. The breakfast was fine but they need to watch the freshness of the fruit they put out. I found a moldy orange in […] the basket of fruit at breakfast. The staff were all friendly and helpful and it was nice that there was a covered pool. Lisateave

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Everything was very nice except the hotel is only about 200 yards from a major train line that had trains running every half hour.

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Don't know how they pass fire inspection. Could not get any fresh air completely sealed pane windows. No door closers. This would have been perfect at around 45 dollars a nite.

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Not a good place to stay if you are a light sleeper. Lots of trains, all night...

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Hotel is not as close as the description says to downtown, rooms are extremely small and crowded. WiFi service did not work in the room and had to go to the lobby to get some signal.

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Nice enough for the price, but we would not choose to stay here again.

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The hotel was very clean; the staff was very helpful about restaurants to eat at, the location of various sites, etc.

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The hotel was clean and well maintained - pool and spa were exceptionally clean. The room and breakfast were about what I expected. Having stayed in this town previously I would say this one is a bit off the beaten path and I feel like it was a bit pricey considering it wasn't much of an upgrade over some of the other hotels I've stayed at.

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stressful, because of location and condition of the hotel. was traveling alone with small children and didn't feel safe.

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Staff was very courteous and helpful. Complimentary breakfast had good serving of all typical breakfast and was well kept. Room allotted to us was too small and the exhaust in the bath was too noisy whenever one of us had to use the bath it woke up rest of us. We did not get a good sleep that night. Carpets were all worn out and in poor state.

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My husband and I stayed here just one night on our way to the Grand Canyon. We are young, in our early 20s, and for the price it was a very reasonable hotel. The pool was crowded when we were there, so we didn't go for a swim, though it looked very inviting! The continental breakfast had a lot of options, hot and cold food, and was served in a separate […] A-Frame building adjacent to the hotel. Our room was small, but clean and cozy. It had a very nice, new Samsung flat screen TV. The bed was a little lumpy, and the pillows were rather horrid (I would suggest bringing your own if possible). But other than that it was perfect for a one-nighter. Lisateave

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Reasonably priced and comfortable. The hotel staff provided me with a quiet room as per my request and I had no problems sleeping throughout my 2 night stay there. Everything was clean and pleasing. The only improvement I would make is for breakfast. Coffee was watered down & some of the pastries were way too sweet - at least for my taste bud. Anyhow, […] I would definitely come back to stay in this hotel! Lisateave

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The room was very small, I was very disappointed of the size of ther room, when I happened to look at the floor, it was very dirty around the beds, the bed stand light was very dusty, the TV was old style and small, I asked for something that we ran out off, the clerk responded to my request but wasnot pleasant.

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nothing great, nothing too bad. free continental breakfast

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It was small and the bed was very unconfortable hard to sleep with the trail going by every hour

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We had a great 2-night stay in December with our 2 young kids, and there are so many good things about this hotel. Only 2 issues to relate: I'm quite sure that I was told on the phone that our suite would have a door between the rooms, which I thought was surprisingly generous. There wasn't a door, but that was OK, it worked out just fine. Also, It […] had an "enclosed" pool & hot tub, which I thought was the same as an indoor pool. But no, you have to go outside (in our case it was freezing cold) to get to it, because it was once an outdoor pool that became enclosed. Just outside of the hotel door, I noticed ice on the sidewalk where water had dripped or leaked out of the exterior side of the hotel wall, so I was careful. On the way back, however, I slipped and fell! Fortunately, I was only shaken up and not hurt (though I had a knee scrape which would've been worse but was cushioned by my long coat). I called the front desk from my room and told the clerk, who was extremely sincere, sympathetic & apologetic, and said he'd get someone to do something about it. But the next night, when I went to the hot tub again, it was still icy from that water. Everything else was truly great, and I certainly would stay there again! Lisateave

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Overall I was very happy with this hotel. It was simple and small, so not a hotel for the pretentious, ritzy people. You want high class you will have to pay a lot more. It was great for the price. It was nothing fancy, just a nice place to sleep. The rooms were clean and heater worked well (we went in the winter). The staff were friendly. The breakfast […] was great as well. I liked the location of it also. I would stay there again. Lisateave

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For the price we paid, it was great. The indoor pool and jacuzzi was awesome, only compliant was that the bed was about as comfortable as a bag of rocks....but for the price, good enough for me.

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We picked this hotel because of the price and only the price. Best Western has never disappointed me in the past and this time was no different. The room was small but we didn't visit Flagstaff to sit in the hotel room. The bed was comfortable and the decor was nice. The woman at check in was less than friendly but everyone else we came across who worked […] there was nice. The breakfast room was better than expected too. The only disappointing thing about the hotel was the pool. They boast about an indoor pool which we were excited about. What they don't mention is that the pool is in another building, separate from the hotel. So yes, we could've gone swimming but we would've had to walk back through the cold and snow, dripping wet, to get back to our room. So we skipped the pool. Other than that, this hotel was better than what we had anticipated for the price we paid. Lisateave

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The staff was helpful and friendly. The breakfast was a fantastic and unexpected perk. It was nice having an indoor pool and spa at the end of a busy Winter day. The only issue was that there seemed to be no insulation/weather-stripping around the door so it sounded like people were right next to you when they spoke or walked down the hall. The pet […] friendly policy is nice, if only guests were conscious of keeping their pets from barking and howling. If there is a portion of the hotel where there are no dogs, we will request that next time. Lisateave

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It is ok to stay on budget. room is small. breakfast is not that good

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Awesome staff! Clean, great continental breakfast, boys enjoyed swimming in the indoor pool in the middle of winter, quiet, and just a relaxing atmosphere!! We will be Back!! Thank U!!!

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Nice 2 room, 2 bath suites for cheep

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It was convenient, the staff was super friendly, the continental breakfast was satisfying. Overall a good hotel. The rooms were small but I cant complain.

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They offered a Black Friday weekend deal that was 50% off, so I got the chance to stay in a Deluxe Suite (which is high class for me!) The room was comfortable, well-stocked with complimentary toiletries, and clean. Although it's in east Flagstaff 3 miles from downtown, it was the perfect location because its proximity to the highways make day trips […] easy. The continental breakfast was delicious and the employees staffing it, and the front lobby desk, were both incredibly nice. Also -- important to mention -- no bed bugs, hooray!! Lisateave

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This property is adequate. The breakfast is above continental. It is economical, but the room was a bit crowded for our family.

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clean place

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Room was clean and comfortable enough. Only problem was squeeking constantly from the room above. Whoever was up there walked back and forth continuously making the floor squeek. Then there was frequent sounds that sounded like bad bed springs.

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Staff was very good. We didn't realize train tracks were across the street. It seemed a train or 2 come by every hour. Was somewhat disturbing and woke my wife up.

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Hotel is what we expected when we booked. Very clean, great front desk service. Very nice

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The facility is old and the rooms are small. But for the money it was a fair deal for Flagstaff. I would stay again.

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The hotel staff were wonderfull. They were all very pleasant. The hotel room was much smaller than anticipated, and could really use some major updating.

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Clean and comfortable room. Very helpful people at the front desk. Across the street from the railroad tracks, but with the vent on in the room the noise was very minimal.

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This hotel really isn't close to much. There are so many hotels better priced for everything, nicer, and in better locations. The pool was the size of my backyard pool. Breakfast not very good.

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Great hotel

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This is a clean convenient place to stay in Flagstaff to get out of the Phoenix heat for a week-end, the Breakfast is Ok and the accomodations are dated but clean and the staff is friendly. For a one-niter it was just fine, and the price was excellent

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Advertised microwave and refrig in each room/ only available in King Suite or Family Suites/ ice machine broken

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