Extended Stay America - Memphis - Quail Hollow - Memphis

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The size and quality of our rooms were great especially for the low price...the only negative was 2 out of the 3 rooms my family booked were not cleaned and ready for check in when we arrived at 5pm

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This hotel is in a nice quiet and safe area. The bedroom portion of the room has been recently updated, bathroom not so much. The staff were all friendly. Good value for travellers who just need a room at a reasonable price.

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They did not have the room I booked for when I arrived at the hotel. I was given a double standard non smoking room instead of the studio queen smoking I wanted.

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we loved it. the room was nice the staff was helpful. will stay there again when i go back to memphis.

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Room was clean enough and location is convenient. Can't really complain when the cost is half of most other places, of course you are giving up some luxuries to keep the cost down.

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We stayed here for 2 nights while we attended the Liberty Bowl. We had a nice stay and loved the location (good neighborhood). The room was comfortable and clean. We were on the 2nd floor and could hear the people walking above us but they weren't loud and weren't on an odd schedule. We would stay here again.

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Hotel was okay and served the purpose of needing a place to lay my head. There is typically no maid service unless requested (for an additional fee). The room was comfortable with free wi-fi and coffee. Hotel staff was available when needed 24 hrs.

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My son found a bottle of soda with a cigarette butt in it, which was right on the floor next to the bed, and attempted to drink it. If I hadn't seen it in time, he would have, as he's only a toddler ! The room was non-smoking, and yet a smoker who stayed there left a "present" which was never discarded by housekeeping. The window did not close all the […] way. I had to crank the heat up to make up for it . There was water in the bathtub as if someone had drawn a bath before I got there. And finally, I believe this hotel must be going through plumbing issues, as there was a stench throughout. The bathroom smelled and was definitely unpleasant to go into. The location is wonderful if you must be in Germantown, but in my opinion, that is all this hotel has going for it. It could be really good if they put more effort into it. I was very disappointed. Lisateave

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I thought it was all ok. The price was in line with the quality. I will be a return customer.

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For the price, very comfortable. Just wish they get better towel. Very rough like Family Dollar 1 dollar towels. My third time staying at this hotel.

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Well overall our stay was fine, I came for the St. Judes marathon me and my husband. The morning of race he dropped me off and went back to hotel to sleep a little longer. I asked for a late check out which could only be 12 so I had no where to shower after my race, the normal check out was 11am and someone started harrassing my husband at 10:30 asking […] him if he was checking out, he told him yes when it was time, then right after he told the cleaning person this our room phone rings and he didn't answer because he was in the rest room, then someone knocked on the door asking for us to check out and he said he was in the bathroom and when it was time he would. we felt that was totally uncalled for. Do not be asking people to check out before it is time especially when they asked for a late check out and already told you once he was. There was no need for that and no appreciated! Lisateave

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Need more security some man off the street came in to the hotel and was knocking on my room door at 7am. I should have asked for my money back,because that man scared my wife and have bin a killer or anything. You should do something bout that me and my wife will never come back again.

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We reserved a non-smoking King size bed. When we checked in we were told all the King size beds were taken. What is the point of a reservation then? So they told us they could cancel the reservation or we could have a Queen sized. We were pressed for time and did not have the luxury of shopping around for another hotel so we decided to go with the Queen. […] When we got to our room we immediately noticed it was a double. When we called the front desk they assured us it was a queen. It was not. Sounds trivial and it is not a major problem but again- what is the point of reserving a certain type of room (any paying for it) when there is no guarantee. We paid for a king and ended up with a double. Not cool. There is also no continental breakfast. Lisateave

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The hotel staff was very helpful and polite. Will stay there again some time.

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Worse stay ever

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I really enjoyed my stay in Memphis, TN on Tuesday, October 23, 2012. I was surprised that my reservation was still honored considering that I had attended a concert and arrived late to the hotel. The night staff member was very prompt, courteous and accurate. When i checked out the following morning, the housekeepers were very polite as I got off the […] elevator to make my departure. The girl who worked the desk that morning around 9am was also very courteous and gave me directions on how to get back to the bridge. I am glad I chose to stay at Extended Stay on Quail Hollow Road in Memphis! Lisateave

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This place felt very luxurious. Nice quiet neighborhood it was very clean and new. The mini kitchen is great. Wish I was staying longer. I will definitely be checking for this chain again. Only a little more than cheapest prices.

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We stay here frequently when we have work in Memphis. It's a bare bones kind of place. It doesn't even have a comfortable chair or a lamp you can reposition in the room. It does have good TV—you can even watch PBS! The neighborhood is quiet. It's good for taking a walk and it's close to nice restaurants. The kitchen is very easy to use and we like the […] big refrigerator. Lisateave

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Overall, my stay was good. I had all of the services needed however, I detected some disatifaction with certain staff members; certain memebers of the staff complained in my presence about another staff member and call that staff member lazy, etc Other than that experience and a spot on the rug near the window, I had a good stay. When I return to Memphis, […] I probably will return again and stay at your facility. Lisateave

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Bed was uncomfortable and the super thin sheet kept coming off so i kept waking up on bare mattress.

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The hotel staff was friendly and courteous. However, the inside of the hotel had some sort of distinct smell. The decoration in the room is old and the desk's legs were extremely shaky; it felt like they would fall apart at any minute. The beds and linens were clean. However, the bathroom tub looked unclean so I didn't use the shower. Overall, I felt […] like I got what I paid for. It's a two star, budget motel-- so don't expect more. Lisateave

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Very disappointing stay. Long wait time to even get checked in, had to call out loudly to find the clerk, come to find out she was doing laundry in ther back room. Relazing it is an extended stay there was no ice machine or any reasonable offer of assistance, only stating that there were two trays in the room.....they were empty so I could have ice […] bavailable for breakfast! Bed was hard and uncomfortable. No shampoo available for my morning shower. I think you could do better for a one night stay!!!! Lisateave

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our stay was good. We tried arle to use the wifi and it just goofed up our computer. No one was able to help us with it.

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The property looks nice from the outside. But inside the facility (lobby) you start to wonder if you did not make a mistake by booking in an "extended stay hotel". As you go to your room, passing through the hallway that feeling of making a mistake increases. The inside of the room was sparse but clean. I paid for daily refresh services. One day the […] maid did not clean up the room and that night a large cockroach crawled from underneath my bed. I moved out that evening with two days remaining on my reservations. That was the same day the linens were not changed and I had to turn my dirty towels in at the front desk and wait approximately 90 minutes for clean linen to be washed and dried. The employees are friendly but the facility bears the image of a rooming house Lisateave

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my stay was perfect. the hotel prices aee very good and it is near of everything like shops, retaurants and grocery stores. I really recomend it.

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For the money, it was great. The parking lot was well lighted and it is a great safe location of the city.

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i had a wonderful time and the hotel/room was as described whole kitchen and all loved it

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this hotel is ok for a short stay, the neighborhood is good and its convenient to shopping and eating locations

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Te hotel is in an excellent part of town with several stores and restaurants nearby. The building itself was ok. There were visible signs of wear and tear, however with it being an extended stay and not a hotel it's what you can expect.

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Room was not cleaned well before we arrived. The bathroom waste can has used feminine products in it. Stayed 2 days no room service had to get coffee for second day from front desk

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