Oasis Tulum - All Inclusive - Akumal

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We more or less enjoyed our stay for the value but the customer service was terrible.

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This was a good option money-wise. Overall our stay was good, but we had some bad experiences. We didn't enjoy the activities offered at the pool since they where too loud. The beach is awesome!! But they should have a system to do reservations for the chairs. By 7am all of the chairs where "taken" in the beach and pool areas. Towels where placed on […] them making them unavailable. We where up early every day and we still couldn't get chairs or find a shade. We usually enjoy cool pools, but this was extremely cold. Food was not great, it was OK. Calling the concierge to make a reservation for specialty restaurants was like flipping a coin and praying they would answer. If the concierge was not there they asked us to walk to the concierge of the hotel next door, the Grand Oasis, because they couldn't transfer the calls!! HILARIOUS!! So we only got one reservation (out of three nights) for a specialty restaurant and it was at the mexican place called El Sarape and it was fine. I repeat, you get what you pay for and it is an OK hotel. Overall staff was very rude, the guy at the Nori Sushi Bar at the pool was the worst. We wouldn't even finish ordering and he was already turning his back on us. AWFUL! We had a good time as a family, just avoid asking staff for help. Checking in and checking out was nightmare!! If you don't care that much about how people treat you while vacationing, this place is great for you. Lisateave

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The Hoity toity and snobs will not like this resort. If however you are middle class and enjoy a reasonably priced fun resort then the Oasis could be for you. My wife and I had a very pleasurable week at the Oasis Tulum. We met many very nice down to earth guests and made some good friends. The staff was friendly and helpful and the building part of […] the resort was maintained quite well. On a negative side the beach was in dire need of trash pick up. We actually picked up some of the flotsam and jetsom, a job that one of their staff should have done twice a day. We saw a staff member clean the beach by burying a plastic lid in the sand. When you visit paradise you don't want to see "Big Slurpy" cups and arm rests from automobiles on the beach. The food was very average but I can live with that since the resort price was so low. I never went hungry and my thirst was always quenched. Their bartenders were efficient and very friendly. Although we had no problem we met MANY people who were told the resort was overbooked and were offered transfers to a sister resort in Cancun. When these people protested the resort some how found them rooms. Although the staff was great the mangement left alot to be desired. The social staff worked very hard to entertain guest and get them involved without being pushy. I definitely would go to this resort again. NOTE: MOST OF THE STAFF RECEIVES NO HOURLY PAY AND DEPENDS TOTALLY ON YOUR TIPS. Lisateave

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Upon arrival at Grand Oasis Tulum my parterner and I were kindly greeted by very kind and caring staff with a smile that gave you the comfort that you picked the right place for your vacation. We were given the oppurtunity to upgrad and view both rooms to choose where we would like to stay. Any questions or concerns they took very seriously; This hotel […] is not a place that you would want to go to if you had PARTY on your mind, however if you are going for a nice quiet relaxing vacation this if perfect place for you! We had beatiful wheather and the food was good too. Staying on the Grand side you are given the oppurtunity to eat at many different El a cart resaurants. The bartenders are amazing. Noelie and Alberto at the beach bar were our favorite!! Lisateave

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After reading some of the reviews, I was nervous about booking at the Oasis Tulum, but the hotel, staff and food exceeded our expectations! We booked a garden room and were given an upgrade to an ocean view room without even asking. The room was a little outdated, but very large, clean and comfortable. We even had a full sized kitchen which we did not […] need since we booked the all-inclusive. The food was very good with lots of variety, although there are only 2 restaurants besides the buffet, so I could see that it would get a little boring if staying longer than 1 week. We only had lunch at the resort once because we rented a car for the week and spent quite a bit of time in the mornings and early afternoons sight-seeing and visiting different towns along the coast, which I highly recommend! The staff was exceptional...always smiling and saying hello, and ready to help with anything that was asked of them. My only two complaints are that the bars kept running out of red wine in the evenings, however, most of the time we were able to find some at one of the restaurants, and there was very little entertainment in the evenings after dinner. They had some small shows which started late (9:30 and we were always exhausted from our busy day), and the disco, which we went to once, only had 4 other people in it. We went into Playa del Carmen when we wanted some nightlife. Other than that, I would recommend this hotel and we would definitely return! Lisateave

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While this resort is small, it has everything you may need. No real negatives for this resort although getting to it was long after a long flight. No fault of the resort. Clean and beautiful but the night entertainment could use some improvement. A variety would be nice at the theatre.

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Rooms were clean but room for improvement. Small amount of mold in nooks and crannies. Wait staff,bartenders and entertainment staff were awesome, friendly and funny but front desk was not helpful. Bottled water was very hard to come by. 4 people only 2 bottles per day. Got food poisoning (not from our resort) so my husband tried to get water. He was […] told to go himself to the bar, the bar said they didn't have any. went back to front desk but the front desk didn't have any and no offer to help so we had to find and steal it ourselves from the storage area even though we informed him of our health issues . Water was a very common complaint. Food was good and had some variety. Waiters were quick and polite and gracious but could use more 1 or 2 more at high times. Beach towels were very limited so most days were scooped up quickly. beach and poolside chairs could be reserved by placing a towel or personal items on them. Most days the chairs were claimed by 5:00 am with some guests claiming theirs the night before. I feel this should not be allowed. Hotel is undergoing changes.older section is ok but faucets leak and also temperature fluctuates(odd hot shot while showering). Beds and linens were clean but did have a musty smell if the room got hot. Beach front is clean but signs warning of sea urchins should be installed for safety as many guests are unaware and pay the price . Overall nice stay except the management but would definitely return. Very good bang for your buck. Lisateave

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The resort was nice overall. The concierge was helpful, but the front desk was useless. We had a few issues at check-in, and they were not apologetic or helpful resolving issues. The buffet breakfast was delicious, lunch and dinner were mediocre. The two restaurants' food was very good. There were only one or two waiters in each restaurant, so the […] service was very slow. We were there for about two hours each night. The snack bars have delicious food. The pools and beach were very clean. Get your pool chairs early because people start saving them the night before. There are enough pools that there's something for everyone. The activities at excellent. Many fish right off the beach. Drinks were decent. Not all the bartenders are familiar with drinks that aren't on the menu, but they do have a good selection. Some bartenders were very slow to acknowledge you if you didn't tip them, which is not required. Maid service was good, but they often didn't clean our room until the mid-afternoon. The showers are not very hot. The hair dryer would kill the power at times. The water pressure was very iffy. There are movies every night. There are shows in the theatre and on the beach. We loved the quiz show that started before the main show. If you win the quiz game, you get wine. All 3 couples had fun. Some issues, but if you don't expect much from the customer service or buffet. Don't expect anything to be quickly resolved. Just enjoy the guacamole and pool. Lisateave

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A group of eight booked this hotel due to the extensive renovations promised by Oasis Hotels and the promise of a free upgrade to the Grand Tulum. The renovations are minimal at best and the upgrade never happened. As a result we only spent one night here before moving to the Oasis Viva in Cancun. We wanted to enjoy the snorkeling and beach at Akumal, […] but could not tolerate the poor conditions of the "resort" nor the lies told. We have no complaints regarding the Viva as that proved an adequate substitute. If you book the Grand I'd say you could enjoy a stay for a few days, but do NOT book the Tulum. Lisateave

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Very nice place, short distance from our room to the pool and the beach, good food. I would go back anytime !

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Where do I begin...at check in not one person at that front desk would deal with a single customer through to the end. They would start waiting on you then move to another person before finishing with you. Could only give us one room key as there weren't enough. FINALLY get a key to a room only to find when we get to our room and swipe the key there […] is ANOTHER persons things in the room, so they gave us another room only to have yet another couple in it. Finally get us a room and we walked in and said we booked a king bed (well apparently their KING is two doubles pushed together) Had a patio with no loungers on it. Front desk told us our beach towels would be in our rooms, but they weren't. Went to pool after getting settled and there were NO chairs or loungers around pool. CONCRETE!!!! Next day went to get a shower and the water was ice cold. Let it run for a good twenty minutes and it was STILL COLD. Decided right then and there that we were leaving. Again as we were checking out not one person at the front desk worked with us personally it what a mixture of people. As we were leaving met another family that booked 3 rooms only for them to arrive and they had no rooms for them!! Needless to say they were leaving to. This was supposed to be our Honeymoon! We have never in all our lives been to such a disorganized place of bussiness. It pains us to write this cause I'm not the type that knit picks but even for us this place was a disaster. Lisateave

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Nice place, but service could be much better. Not enough beach chairs. In order to get one, you have to get up at 5a.m. Beach towels are not always available, you have to catch them. Food is good in buffet and restaurant. Buffet does not have enough servers. They are working great, but they are not able to keep up with amount of people they have to […] serve. If you would not pay attention to all of this, you can get good vacation over all. Lisateave

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the hotel was very nice you can see how they are trying to make it very nice only minor issues but nothing that couldn't be handled would go back

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We were terrified by the reviews leading up to our vacation at Oasis Tulum and were pleasantly surprised overall. The beach is amazing and there is excellent snorkeling right outside. The hotel in general (both the grand Tulum and the Oasis Tulum) are very nice except for a few minor issues. Examples include leaky faucets, beach towels running out early […] and average food. However, we knew that the nightly rate we were paying was not going to get us the very best that Mexican luxury resorts have to offer and simply can not complain about these things the way some of the reviews have done. Our room (in Oasis Tulum) was very nice. It was clean, service was great and our room and beds were made daily. The staff generally were very friendly and helpful. We would strongly recommend carrying your own snorkeling gear and visiting neighboring beaches such as Playa Del Carmel and Tulum. The newer part of the resort is very chic and has a lot of potential, but it seems recently finished and a few finishing touches (such as hot water in small pools and jaccuzis) were not yet up and running. Overall a great vacation without any sewage smell or any of the other hellish stories mentioned in previous reviews, at least for us. Lisateave

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Was told room would be ready at 3pm...at 4:30 I was finally walked to a room that was already occupied. Go back to the front desk and the staff seemed to think it was funny that I was angry. Food in the restaurant took almost an hour...was dry and tasteless.

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We had a room that was connected to another..you can hear everything. The buffet was great!! Its a hit and miss with the services..and the lack of beach chairs is a pain. We had to get up by 6am to reserve chairs. Overall, it was a great time for the value. We would be back.

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Our room was on the second floor, and housekeeper kept our room in great condition. He made towel animals for us every day, fixed the curtains, and added two bottles of water for us as well. Only one other room was given water from our group of 9 (4 rooms), and they do not stock it with beer and soda, as listed on their website. If you would like to […] use the safe, it's $4 a night. MAJOR down side - a couple had their room broken into TWICE. The first time the thief stole both iphone chargers and the girl's iphone. The second night one charger was returned, but the thief also left something else... in their toilet. They were on the first floor, so be careful. Another couple did not have their room cleaned for three days straight. The bar & restaurant choices are not as extensive as they make it out to be online, most require you to be upgraded to Grand. The buffet was the only option for breakfast, the dinner options were only the buffet, an Italian place, and a Mexican place. We were all please with the lunch choices, so mostly skipped breakfast and held out for those. As for the bars, there were two swim-ups connected to the main pool, a sports bar, and one near the beach. The beach was nice, but once you go in the water, expect rocks. Infinity pool is for upgraded use only. Entertainment staff was great – especially Fredy and David. The best bartender was Fernando, who seemed to be a very hard worker. They made the vacation a fun time. Lisateave

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Oasis Tulum has a great infraestructure, gorgeous beach, beatifull swiming pool, excelent food, every night has a live show, but... fail in baisc services like a towell availability, reception staff bring a poor service. I recommend because the new general manager has a commitmend to do a better quality of service and he is working hard to do that. Oasis […] Tulum has in the same space a Grand Oasis Tulum that is great, better drinks and services and may be will be better for travalers that like drink more that margueritas and piña coladas. Please use water shoes because tulum beach has a coral reef and could be dangerous swinng with no protection. Lisateave

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front desk very unorganized, employees very nice but no body can make a decision. Rooms were under construction food was not good. I guess when they get done it will be nice. but needs lot of work.

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very good I love it.Definitely will visit again.Food was awesome.rooms very clean.The best beach ever.Frendly staff.We had a great time at Oasis Tulum.

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This hotel is under new management and under new name - Oasis Tulum (old names: Grand Oasis, BeLive). New management is working very hard to fix all different issues this hotel had in the past. This is our 4th time in this hotel (name of hotel is changed again). Staff as always very friendly and working hard to make you vacation pleasant. We had several […] small issues with room (broken lights, mirror, etc.) but most of issues were fixed promptly once reported to reception (nothing serious). Food is excellent and nice selection of drinks. Hotel is still under renovation, so part of it closed, but it seems it will be very nice once renovation is completed. Cons: 1. Our request to get all rooms together was not accommodated even so it was sent several month in advance. 2. Beach was a bill rocky due to resent storm - but this is no hotels fault and we were told this will be fixed soon as part of Federal program. Pros: Excellent Staff; Great Food; location; Improvements by new management. Lisateave

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The overall resort experiance was very good for myself, my husband and our two girls (10 & 11yrs). We were a little learly reading online reviews but were pleasanly suprised and felt the reviews didn't tell the whole story. The Oasis Tulum has been revovating for the last year and had just reopened the week we arrived. We had requested an ocean view […] non smoking room when we booked. Our requested was accomodated upon our four hour late arrival, but the room had a few problems. We asked to switch rooms the next morning. Our new room overlooked the pool area. No problems with this room! It was super clean and everyone was thrilled with the orgami towel art each day.The staff in the resort were nothing but hardworking, friendy, and took pride with what services they provided. The staff made us feel safe and welcome for our enitre stay. Given the resort did not have alot of guests when we arrived it was hard for the activity staff to organize games by the beach and pool. When we were leaving the resort was hopping with new guests so I'm sure the paricapation level was going to be higher. The resort is small and easy walking to all the areas, no shuttle service needed within it. I would recommend this resort to other who would be looking for a lazy beach, front door snokling (the second largest coral reef is swimming distance from shore), walkable, and great service. Our girls said it was a better vacation that Disneyland. If you go say Ola to Hugo, Freddie and Isabeth for us ;o)!! Lisateave

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Beautiful hotel, great design, right on the beach. Kids and parents alike enjoyed every minute. Food is plentiful and delicious, buffet plus three individual restaurants. Great service, friendly staff, a lot of attention to detail. We went in the low season, no negatives at all.

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I got a mixed feeling; this is the second time there and this time is like they desperately need a infusion of capital ( money ) they are letting it going down. I heard that they just changed ownership or the owner ( spanish ) just get it back from a renter company ( Italian ). This Hotel got all the potential; super prime location, building is very […] good ( just a little more maintenance ), and definitely more staff. The three gourmet restaurant ( italian, chinese, mexican ) are superb !!!. On the other side the buffet .... 2 stars out of 5. They are cutting corners , like charge you for the safe box ( nobody charge for that anymore ); they used to have free kayaks, pedal boats, etc ... not anymore. Lisateave

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Not very many workers new English....however the resort was amazing. The food was probably the best part! We thought the beach was georgeous and loved how many pools there where because they were never crowded

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For the price, this is a solid all-inclusive. The food was great, the service was great and the location is beautiful. Awesome snorkeling right off the beach, plus beautiful sandy swimming area. Close to area attractions, such as Yal Ku Lagoon and Tulum. Some minor inconsistencies, such as no kayaks or snorkeling equipment are available even though […] they are advertised on their website. Not perfect or high-end, but still very nice. I would return. Lisateave

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The hotel looked a little run down, but there were people repairing at all time. The surroundings, the beach is gorgeous, the staff is great, the food is great as well. I would go again.

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The hotel itself was incredible with in my opinion the prettiest beach in the area. The staff were wonderful, very attentive and friendly. The food and drinks were plentiful and delicious as well with the a la carte restaurants being a favorite for dinner and the sushi beach bar the lunch favorite. I wish we would have rented a car from the airport; […] the taxi drivers try to scam you. We did get a shuttle to playa del carmen for 300 pesos which was a great deal!! Lisateave

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Just came back for a second time. They still have some kinks to work out, but what they lack they make up for in service!! It's a smaller property so if you are looking for big crazy resort fun, this is not for you! Food is okay, very good in the restaurants, and plentiful! Thae beach is excellent!! I can't say enough about the beach!!

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The majority of the staff, bell boy, restaurant staff, etc. was wonderful. The front desk had no idea what they were doing and really put a bad taste in our mouth for what should have been a relaxing vacation. Our room was right next to the laundry room, so you heard metal wheels on the tile going up and down the hall early in the morning and late at […] night. There were cockroaches in our room day and night, when we threw them away new ones would pop up. We asked if an upgrade was an option and they said sure, but it took a day and half to make it work. First they gave us keys to a room already occupied, opps sorry, then they gave us 2 double beds when we had a king, etc. We wasted so much of our 4 days going back and forth, we were so frustrated by the time we left. We would never go back to this place!!! Lisateave

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If you are looking for a quiet, no frills vacation with a beautiful beach, nice pools, and good food, this is it. Since the resort did not have enough umbrellas and chairs, I had to be up by 6 am to claim mine for the day. Beach- was beautiful and groomed each morning by resort staff. The sand was as soft as sugar and the water, a turquoise blue. Lots […] of beautiful fish but bring your own snorkel. Pools- were clean, refreshing and lovely. The Spiderman pool hosted a swim up bar for children and one for adults. If you bring your own insulated mug, they will fill it up with the beverage of your choice, even alcoholic. Food- Four restaurants (Italian, Brazilian, Gourmet and Asian), a buffet, and a Sushi Bar for. Reservations are needed for any restaurant other than the buffet. I thought the food was great. There was a lot of variety and food was plentiful. The buffet was open morning, lunch and dinner. Some people complained that bacon was available every morning. Cleanliness- the staff kept the resort immaculate. The staff was friendly and worked their tails off but do not expect to be catered to, they do not have enough staff. Evening shows - I only attend one, a live Mexican dance show in the theater. The dancers were excellent and very professional. The theater had a wooden floor stage so the tapping of the dancers feet drowned out the music being danced to. The theater lacked acoustics which detracted from the performance. Rooms- were very clean but in need of repair. Lisateave

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We booked through expedia and did not get the room we paid for or expected. We booked a balcony room with a garden view and walked into a room with no balcony that had a dumpster view...literally three dumpsters right outside our window. We proceeded to the washroom and were greeted by two huge cockroaches. The toilet would not flush and there was no […] hot water to shower with. We demanded another room and the woman at the fromt desk agreed that we did not get the right room but was unable to move us because there was no available rooms at that time...manager no where to be found. Needless to say 2 days and 2 nights later we had a room change, but not without headache, disappointment and a waste of valuable vacation time. Rumor has it that this hotel will be closing after spring break...hence why management and the lobby personnel can care less about all the complaints. And let me tell you we were not the only guests complaining. Lisateave

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Great beaches. Hotel need upgrade and renovation Personal is good and beaches great Saad that is not mantained

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The condition of the Hotel itself was so so. The problem(s) were that they were supposed to have snorkel gear but never did even if you got there when they opened. The other problem is that there is no night life things going on here. You cannot swim after 8pm, the 1 bar that is open late stops serving alcohol at 12am and then they close at 1am. They […] had a nice beach. The food was not good. Lisateave

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The customer service was horrible - we were supposed to have drinks in our fridge (who did not work by the way) and never got them, even after calling the service desk every time their answer was in 30 minutes; and we never got anything delivered; food was ok, not great; rooms were horrible and needed desperately update - our shower was leaking and […] never got fixed after 3 times we call and got the same answer - in 30 minutes; we did not have pressure in the bathroom sink the first 2 days, but luckily after i filed a complaint with the concierge it did get fixed; i can write a lot more , but please take my advice and go to other resorts - it is worth spending the extra couple hundred bucks :) Lisateave

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3.5 stars not even close. 2 stars the most. Me and my wife we stay in 3.5 stars befor this not even close.

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We spent a week in the middle of March 2012 and wanted to say that despite a few shortcomings, there are some great things about this hotel. Yes, the rooms look a bit dated but the cleanliness is impecable and the beds are extremely comfortable. As a plus, the sheets get changed every day. The beach is truly amazing - I have never seen clearer water. […] You can actually see some small fish swimming and, I hear, you can snorkel around it too. As a plus to me, the hotel is small so it has a cozy feeling about it. Some of the shortcomings are that staff even at the reception are not fluent in English and it just doesn't feel like there is strong management. Some small things could be better - like have more variety at the buffet (although the food itself was great and there were tons of healthy options), they could buy more swimming masks, etc. But, overall, this is a value hotel so don't expect lobster dinners but be realistic about where it stands on the price scale and thus the services you will get. Lisateave

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Great value. But it is odd to see that faucets are opening in the wrong direction, no hot water because the pilot light was off - the plumber on duty came fast and reset it telling to wait 20 min to get hot water. Great news when you have a restaurant reservation in 15 min. Room service was coming between 3 and 5 p.m. when all civilized world is having […] a siesta... So we had to get up and leave to have our room cleaned or cancel until the next day. There is an ongoing drama between the condo people and the resort guests (condo buildings where we were staying are about half private, half resort operated. It's all about sharing the palapas and the chaises longues on the beach like we supposed to know the rules the locals are following. Remember to get up at 6-7 am to reserve yours, they VERY limited. Waiters are expecting you tips and if you don't, they remember you and make faces as they serve you. Maybe the staff should be reminded that we tipped them already. Everything OUTSIDE of our room was amazing - the landscape, the beach, the water. Lisateave

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The Hotel Is ok the wiev is like Bora Bora the food ok we didn t get sick

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The location is fabulous. Our Ocean Front rooms was truly Ocean Front. The Beach is the best in the vicinity with soft white sand and great snorkeling literally steps from the shore. Water shoes are a must however, as there are some rocks and some very spikey sea urchins out further from shore. Beach chairs do really get snapped up before 6 AM, so plan […] on rising early to get a spot. Didn't see any kayaks, or where you could get snorkeling gear (brought our own). The biggest disappointment was the lack of communication from staff in regards to dinning options and the facilties in general. Many staff do not speak any English. Also, the alcoholic drinks did not seem to have much alcohol in them. Food was only okay, but we only expected okay from a fairly inexpensive all inclusive. Lisateave

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The hotel meet our expectations and more....We played tennis and participated in yoga, water aerobics, and dance classes. The beach was beautiful and relaxing.

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We enjoyed our stay-the staff works hard to keep everything in great condition. We only had problems with keeping our room refigerator stocked with bottled water. The beach was great, food good, room was clean, neat and very quiet. We enjoyed our stay.

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Overall we enjoy the hotel. Grounds are very beautiful. We upgraded to the OceanView. I highly recommend this. At first my husband wanted to be on the ground level but we were placed on the third floor. After one day we were very happy with being up high and having a much more spectacular view. The AC was not the greatest in the room but being able […] to leave the door open and have the breeze from the ocean gave our room a comfortable feel. Checking in does need some work, they are not the most informative, or helpful, but the rest of the staff were friendly, pleasant, and willing to help. Tips is highly recommended it will get you a lot farther and thats what the people of Mexico live for not their low wages. The food in the specialty restaurants was very good, the buffet was average. We would stay here again and recommed it to family and friends. No it is not a 5 start hotel but for the money it was very nice. Lisateave

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The staff was very friendly. The service was excellent. The hotel was beautiful. We had a great time!

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Hotel is excellent -lobby, grounds. Rooms need renovation, not enough chairs and umbrellas on the beach.

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The resort and facility was really nice, but the rooms are well used but were always very clean.

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Hotel was great needed to have more activities to get people involved. Great snorkeling included. Beautiful beaches. Get to the pool or beach early or you wo n't get a chair.

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