Crowne Plaza Charlotte Uptown - Charlotte

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They need to ipgrade to flat screen tvs

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Parking was included - also, free shuttle.

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Friendly, helpful staff that was gracious and great, but the condition and out of date accommodations of the hotel were enough that I would not go back.

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I thought my stay was fine including the breakfast I had at the hotel.I thought the parking was high(15.00 overnight) and I purchased some sodas from the desk that was a little over priced(2 16 oz bottles for about 5.50).Everything seemed to be in walking distance and the staff were nice also.

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Nice and spacious. Has a sofa in the room. Very roomy. Had a refrigerator and microwave that looked fairly new and lightly used. They had great customer service. Great Stay. And let me not forget to mention how clean everything was. I would stay there again.

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So when we checked in we did not immediately go to our room. We went to a show. When we came back the keys did not work I was accused of having them too close to my phone. Well the keys did not work because it was an OCCUPIED room. Thank GOD we did not get shot or anything. The front desk person NEVER said he was sorry, just that it should of happened […] like it was somehow my fault!! Lisateave

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Not bad. I could walk to city center and they provide a free shuttle into downtown and they picked you up at night. There was also a free trolley that went close by. A little quite at night but I would consider staying there again now that I am a little more familiar with town.

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It was a nice hotel. Clean lobby, friendly staff.... but our room was not very clean (there was hair in the sink and on the pillows).

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Expensive and did not include parking, which was a surprise. Also, they knew 4 people would be in the room, but provided only 3 sets of towels. There was only 1 bar of soap. No shampoo.the staff was friendly, but not overly concerned with making it a wonderful experience.

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Front desk was friendly and first visit to downtown Charlotte--the hotel seemed pretty central to downtown attractions. We were there just one night. Room was okay but a little small for price. Could have used a refrigerator. Had nice Crowne Plaza perks such as bedding. Didn't try food since we had to leave early next morning.

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Confortable. Friendly staff.

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Thank you to Shirley T for straightening out the room arrangement upon our arrival. The hotel is what you would expect from a Crown Plaza. The Exec King Suite was perfect w/the fridge and microwave and sofa sleeper for our needs.

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Front desk keyed room wrong. Sink handle cell off. Room service delievered wrong food. Not a pleasant experience.

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We had a great stay. With the exception of one or two ambulances, the stay was suprisingly quiet for downtown Charlotte. Head's up-there is an additional $15 parking charge but our car was safe throughout the night and the next day. Parking garage was directly connected to hotel which made us feel safer! Very clean rooms. Very convenient location to […] downtown. Well-lit and easy to find at night. Lisateave

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The staff at this hotel are very rude. A security guard came to our room twice warning us that we were being too loud, yet there were only 5 people in our room and all we were doing was talking. The second time the security guard came he said, "if i have to come up here again then you will not like the end result and you will be kicked out of the hotel." […] We found this very rude, and for those reading this review, the people in our room were all adults that had been to an educational conference in Charlotte. I would only recommend this hotel to people who do not enjoy conversing with each other and those who welcome extremely rude behavior. Lisateave

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We recently spent two days in Charlotte for the Belk Bowl and were very pleased we chose to stay at the Crowne Plaza. Everyone was pleasant and the room was clean. The folks at the front desk were extremely pleasant and made us feel right at home. The hotel was within walking distance of many fine restaurants and allowed us to enjoy the beauty of C […] harlotte. Lisateave

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shuttle services very helpful

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My adult daughter and I arrived at 5:00 am on 12/17/12 after a 12 hour drive with a uhaul towing a car. We were exhausted and the night clerk was wonderful! I couldn't clear the parking garage so he generously helped us move it and get to where it needed to be. I didn't have cash to tip him or his name so please let me know how to get it to him. All […] the hotel staff were friendly and helpful. The hotel room was clean and comfy. The food was magnificent - I highly recommend the wings, empanadas and fried mac and cheese. It was a delightful experience and I would stay again in a heart beat! Lisateave

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Older hotel; the room was a little dated and there were spider webs in the corners and I thought the room was a bit expensive and parking cost $15 for one night. The staff was awesome!

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Overall, we were satisfied with the hotel. The shuttle service was a great feature that allowed us to save some money on cab fare. The walk to Epicenter is reasonable (about 10 minutes). The only complain was that the walls were quite thin, and we could hear the guests next door. Otherwise, everything was very good.

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Overall I ma very happy with my saty. Felt the rooms were very clean and the staff was very helpful in making my stay comfortable. Was provided information about downtown activities and they also offered a shuttle service to the Panther Stadium. Price of room was a bit high, however since it is downtown and 1 mile walking distance from the Stadium & […] Night lIfe then i guess it is par for the course. Would be willing to stay again in the future just because of the convience at least one night only due to price of room. Have stayed in just as nice rooms at half the price or cheaper. Staff was great and rooms were very clean. Very happy with my stay. Lisateave

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The staff were knowledgable and very courteous and pleasant. The rooms were clean and the hotel and grounds were well maintained. The walls were quite thin but at night the hotel was quiet. Excellent location for sporting events and closeness to restaurants and entertainment.

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Dingy hotel that needs renovating. No special customer service, slightly removed from "Uptown" Charlotte, and terrible amenities (gym, restaurant, etc.)

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Denied early checkin....Denied check in because of mistake regarding credit card charges; finally allowed checkin after hassel at front desk...Food from previous guest in room...Check out person was much better & said there should have been no hassel at all...

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GOOD

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I had a relaxing & enjoyable stay.

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The Staff was friendly and helpful. Its was very relaxing and quiet. The bed was amazing. The in hotel restaurant had pretty good food as well. I plan on staying here again very soon.

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Overall, we were totally satisfied with the location of this hotel. The room itself was very clean and comfortable. Excellent service from staff and use of the shuttle was great.

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Even though the hotel was a bit older and perhaps out of date asthetically, I recieved great service and was comfortable my entire stay. The employees were friendly and helpful. There was not a time I did not feel secure while staying there. The rooms were simple and efficient, minus a mini fridge, and the beds were the most comfortable I have slept […] in hotel wise. Check in and check out was an easy speedy process and I felt well taken care of. Lisateave

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I reserved 2 rooms and when my colleague came to check in there wasn't a room for him due to a "computer glitch" on the Crowne Plaza end....

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Through Expedia, I booked a room on the top floor because I wanted the refrigerator and microwave. On this floor, the coffee makers were Keurig brand, which are nice, but I believe that the standard rooms have lesser quality machines. I chose this hotel because of location - very close to the aquatic center. However, it is many blocks from all the […] restaurants and museums. Walkable, yes, but not much action nearby. Just a bunch of government buildings. Lisateave

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very nice hotel for the money. All the staff was very friendly and helpful. Clean rooms and nice bathrooms. Should include a small refridgerator for the price though. Close to Nascar Hall of Fame.

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We were extremely pleased with our accomocations. There are a few things I would say could have made our stay a little better. The lobby looked so stark and empty. It needs more furniture, plants, large screen TV, etc to make it more welcoming and comfortable. I did not care for the Keurig coffee maker in the room. Each time it gave me a less than hot […] cup of weak coffee. I would have liked to see a coffee maker in the lobby also. The service at the front desk from Mario was exceptional though!!! Thank you for offering the great unpublished rate! Lisateave

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Great hotel. Put us on a pet friendly floor though.

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I pleased with the location. The hotel is located between the downtown and the malls. The wireless was working well.

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Overall, this hotel was a pleasant surprise (especially for the price on Expedia)!

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I chose this Hotel due to a special rate that was offered. It was not worth anymore than that. This hotel needed some updating. It was clean, but due to how old everything was, much of it was it had the appearance of being dirty. The furniture was falling apart. Minor detail, but there was conditioner but no shampoo. The internet service was very fast. […] Overall, it was not a bad stay. If I had paid the standard rate, on site parking cost and the cost of the meals I would have been upset. This hotel should not be published at any more than 2-1/2 stars. Lisateave

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The bathroom shower was so unsanitary I did not take a shower and was uncomfortable in using toilet.

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The breakfast buffet is well worth including. Great location - although a bit close to busy streets.

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