Dusit Thani Laguna Phuket - Phuket

The room smelled like mold and there was visible signs of mold all over the ceilings and walls. The furniture, phone and closet was dirty. The phone actually smelled when you used it to make a call. The beach was covered with cigarette butts and styrofoam. Would definately not stay again.

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We had a pool villa & the comfort & layout of the rooms were excellent. Would love to return

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The only reason I am giving the service 4 out of 5 is that they were training a few new employees, but the old staff were wonderful as always!!! Like going to stay with old friends eveytime we stay at Dusit Phuket :) You can not beat the location or the facilities for a fun filled family vacation with golfing parents. Can't wait until our next stay […] .... Lisateave

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Very relaxing and beatiful Thai cultural setting, the hotel situated on a quieter beach with many local restaurants and bars on the beach, we loved it! We enjoyed our beach walk, elephant ride on the beach. Massages on the beach is superb.

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We stayed in the pool villa or 7 days, the staff were very helpful and friendly. The villa has a small pool which was enough for kids and relaxation.

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Not the first time we choose this hotel , and not the last, love it, beach of this hotel awesome .

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I luv this hotel is just amazing!

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We booked 4 nights in a Club room as part of our honeymoon in Nov 2012 as a treat however very disappointed with the hotel. We never stayed with Dusit before so gave it a go as it claims to be a 5 -star hotel chain in thailand. On the website it stated that the CLUB ROOM is " Only a few steps away from Phuket's longest beachfront" and "The endless […] attractions of sea view off the private patio" . That is SO NOT TRUE. Our rooms is facing directly to the back of the italian restaurant, full of cooking smells and all that! There's only about a 10 degrees sea view that we can get from our room. ( i have to say some rooms are amazing as its directly facing the sea but we just feel that they CAN NOT sell the room we stayed as a CLUB ROOM. I would say only 25% of the club rooms are truly fulfil what they described as a Club Room) Rooms are not very clean either. We found an opened can of soft drinks in our fridge and spillage also. Lisateave

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Best place we have stayed at. Everyone so helpful & friendly.

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Our stay was fantastic, all amenities were fantastic.Room was exceptionally maintained and the hotel grounds were beautiful.We chose it to get away from the chaos of Patong, yet getting back to Patong and other areas is pricey and you must get a taxi to supermarkets etc etc.There is not a lot around the immediate vicinity of the hotel, but this is not […] necessarily a bad thing.Perfect hotel if you don't plan on leaving the grounds. Lisateave

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What a wonderful time. We booked 4 nights in a club room and was upgraded to a suite on arrival. From check in to check out it was a wonderful experience in a fabulous hotel. The food in the Thai restaurant was the best Thai we had during our entire trip. The breakfast was a mix of western and local foods with everything from fresh omelets to spicy […] Thai noodles. Right on the beach which was not crowded at all, we went to Patong beach and it was packed. We took a taxi from the hotel to go shopping and sight seeing for the day. The driver was nice a drove very safe stopping at various shops and waiting for us to shop. The whole day cost us 2000 baht ($60. usd). The entire staff was very nice and eager to help with what ever you need and with a constant smile. I highly recommend this hotel to anyone from honeymooners to full families. Lisateave

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Stayed here for 3 nights and was very impressed by the hotel's friendly staff, the quality and value of their Thai restaurant (Ruen Thai), and the clean and extensive beach. The Laguna Beach area, in which the Dusit Thani hotel is situated, is an integrated real estate development and provides all facilities and services one would need. It's a great […] place to spend a few days of downtime by the beach. Free wi-fi throughout the property. Lisateave

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A lovely resort with exceptional service from all staff from front desk to dining staff. Lovely hotel rooms with a separate shower and each night a lovely turn down service with fresh orchids. Fresh fruit daily a bonus. We upgraded ourselves to a pool villa and pure luxury...5 star! loved the sized of the villa and roof top pool. Free drinks in the […] fridge a bonus... Fabulous restaurants and pool area....Love it here and will be back to stay Lisateave

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nice view and location.frindly atmospher and very secure area.

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its a great place to stay , i would highly recomend it for families n people looking for peaceful holiday, great place to relax the beach is totally amazing. the staff is extremely good........

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Brilliant hotel. We went in May. It was off peak season so it seems quiet and each hotel in the Laguna area only open 2 restaurants each during off peak season. We walked pass the spa on our last day and they were doing half price offers. Was gutted as we were waiting for taxi for airport to go home. People very friendly. The check in process was amazing! […] They sit you down and bring you a nice welcome gift and drink. There is a desk at the airport which helps get you a taxi at a cheaper fixed rate. Taxi to Patong was about 700 Baht (£14). Must go to Lotus, the restaurant on the beach. Prices are reasonable like UK prices. Free shuttle bus from hotels in the Laguna area to Lotus (ask the front desk to call them for you) and also to other hotels in the area. The Laguna area is quiet, but much nicer than staying a Patong beach. We walk out the hotel and you are at the beach. Off peak season meant it was very quiet, and the waves were too strong to go in the water. But it is beautiful. I defo recommend getting hotel to book a day trip to James Bond island including the canoeing under caves etc at Phang Nga Bay. Best experience ever! Lisateave

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The staff are amazing! Nothing was too much trouble and we were helped with every request. Our room was a double lagoon view and was surprisingly large, tastefully decorated with a spacious marble bathroom. Everyday we received complimentary water and fruit. The room rate included a fresh tasty buffet breakfast with an enormous selection that changed […] daily. Which meant I enjoyed curry for breakfast! ( a favourite indulgence I always look forward to when visiting Asian countries). The pool area was a favourite spot to sit and read or enjoy swimming with the kids. This hotel resort is perfect for mature couples or/and families desperate to just relax. Younger (and the young at heart) travellers looking for a resort in which to party or go out for conveniently located night-life may find the Dusit a little tame. Lisateave

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Despite the relatively aged and traditional Thai decor of this resort, the service throughout my trip has been outstanding. The staff were courteous, helpful and spoken decent English. In particular, the concierge was able to arrange the excursions I asked for. The (ocean view) room was clean and decent sized. Though the catch is... it wasn't exactly […] ocean facing. I had to walk out onto the balcony and look to my right in order to see the ocean. All-in-all my stay was comfortable and enjoyable. Lisateave

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The view and service are very nice. The way of organisation especially during the tsunami warning run is unexpectedly great. Thank you for every single staff for providing such good and high quality service. Really much appreciated. Definitely would recommend to everybody!

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Perfect in any way, especially the club rooms, opening on the garden and the beach.

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Like some other Dusit hotels, I feel this one has lost its 5* appeal. Strikes me now as more a 4* resort although parts of it are still very enjoyable. The whole place is in need of a make-over, the rooms are small, the service is patchy, and the F&B costs are in some ways outrageous (355 THB for a small beer in room service?). Not a bad experience […] by any means, but also not really up to what it says on the box. Lisateave

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Very helpfull, friendly,always polite & cooperative staff

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We are deffinately going back! Just perfect!

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Hotel service was excellent in all areas, though the service was sometimes a little strained during the busy breakfast period. All of the restaurants offered good quality authentic food and attentive service. If I had any criticisms, the Thai restaurant had one of the smallest menus I have ever seen and all of the nearby Thai restaurants outside of […] the resort offered more extensive menus; that said, they happily produced a dish for me that wasn't on the menu. Wine prices are extortionate at more than twice the price of a good London Brasserie wine list, whereas wine in the restaurants outside of the resort was broadly in line with London Brasserie prices. It was too windy and the sea was far too rough to sail in the bay but the lagoon offered a realistic alternative; the boats were all well maintained and the sailing staff were knowledgeable and helpful. The pool area was excellent with plenty of loungers both around the pool and the beach, with plenty of shade or direct sunshine. Airport transports were smooth and reliable in a well appointed, modern 5 series BMW. The rooms were spacious, stylish, and very comfortable, with everything you might need and the fitness centre was well equipped with top quality equipment. If you are looking for a stylish, well appointed resort holiday, you won't be disappointed with the Dusit Thani. Lisateave

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This hotel locates on the Laguna beach, which is very quiet and clean. During my stay, maybe it is not busy season, there are quite few people, so if you are looking for a place to simply rest, this would be an ideal place. The only thing that i'm not quite satisfied is that the room is rather small.

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At the time of our visit the hotel was probably only 30% full, so there were not too many people around. The gardens and beachside location are just great for relaxing , reading a book, with lots of shade if desired. The buffet was excellent as was dinner in La Trattoria restaurant. Lots of other dining options in the surrounding area, including right […] on the sand. A bargain at the price paid, albeit off season and weather not great, but a very relaxing place to unwind for a few days. Lisateave

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One of 5 hotels situated on the Laguna Beach resort and is next door to the Laguna Beach hotel. It is a very nice hotel but I would put more as a 4 star than the 5 stated. Staff very friendly make you welcome and it does have lovely grounds. The swimming pool is a little unimaginative but is adequate. Food and drink is expensive in Laguna comparative […] to other areas of Thailand and the Dusit is no exception. I would say eating out is somewhat similar to eating in the UK. Cheaper meals can be found in the small town on the outskirts of Laguna but not a huge saving. You need to take the free shuttle to the edge of the resort and then walk a short distance into the town. Alternatively most restaurants will send a car to pick you up and drop you back again. Thats ok if you know where you want to eat but not if you want to browse. Try Tatonka, a small restaurant with great food, ToTo and Italian or Chaba which serves Thai and international dishes. The Lotus restaurant up the beach is also a good punt as is Tom Yam goons which is on the beach outside the Laguna Beach Hotel. The Dusit has several restaurants we ate in the Tratoria which is an Italian and we had our best meal all holiday there but is a little expensive for holidaying in Thailand, I guess not if judged by UK standards. The Ruen Thai is their Thai offering and overlooks one of the lagoons very nice but our experience was that the staff were not as attentive. Laguna is a lovely area but be prepared to be a little cut off. There is the free boat shuttle around the resort lagoons and a free bus shuttle. A short walk from the hotel is the 'Canal Centre' which has a few boutique shops, a bakery/coffee shop and a mini market but don't expect to stay out late it all shuts at 9:00pm in fact not much is happening after 9pm in the hotel either and is lacking entertainment or reasonable bar prices two G&T's 15 quid ! Yes certainly recommend I dont think you will be disappointed as long as you can keep the kids entert Lisateave

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Good things: room decore, buildings, restaurants,turn down service, breakfast. bad things: Inadequate restaurant and bar service at pool, you have to pay to use the internet, pay to have a DVD player in your room and pay to borrow DVDs!

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we wanted a holiday sitting by the beach but with the ability to take a few day trips the Dusit proved to be perfect. loved the location and beach front setting. staff could not do enough for us. On site restaurants all good. breakfasts fantastic. only a 10-15 min walk to nearby restaurants. some provided courtesy bus. easy bus access to Phuket town […] and Patong Lisateave

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We have recently returned from our 14th annual visit to this resort. Obviously you have to love a place to go so many times. And we do. On this recent visit our booking was for a Lagoon View room. The room was attractive and well equipped. The bed was comfortable. The grounds were a credit to the gardening staff and to the daily maintenance team. Employees […] in other departments who work at the resort from reception to restaurants to pool boys to room maids were most friendly and attentive to our needs. We can't speak too highly of their attitude and their eager desire to please. The restaurants were excellent with Ruen Thai and La Trattoria both enjoying class reputations in Phuket and beyond. Laguna Cafe catered for western tastes. The Horizon lounge offered drinks with a view out to sea while you watched the sunset. Magic! We found the quality of food to be excellent and reasonable in price. The resort is a bit remote from major shopping centres. You can take a taxi to Patong (if that town gives you a buzz) or to Phuket Town with great shopping at Robinsons or at the other end of the spectrum to the week-end markets. Everyone should try the week-end markets for an experience! Without hesitation we recommend Dusit Thani Laguna in Phuket for a holiday in paradise. Lisateave

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After reading all the positive reviews all over the web about Dusit, we decided to book it. That, and the fact the Expedia rate was so good. The Dusit was the definition of full-service. We booked their shuttle from the airport (because there are a lot of taxi scams there) and it was the nicest shuttle ever, with leather seats and curtains on the windows. […] We also found out that you can book the hotel shuttle to Phuket City or Patong Beach for the same price as a cab (IF they don't scam you), so you can ride in style and safety. Whatever you need, just ask one of the many front desk people and they will help you. There's even a free shuttle and free boat around the Laguna area. The included buffet breakfast was fantastic with fresh tropical fruit (safe to eat) and international dishes. The room itself was clean and nicely appointed, very comfortable. Staff was super friendly and helpful! Lisateave

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If you want to relax in your hoel, it is a good choice since there are no crowds of people asking you for taxi to go around or buying things. The place is quiet and you can enjoy the breeze of comfort there.

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Very friendly staff, very nice hotel, clean hotel with clean pool and beach. Everything is good about this hotel. I am very happy after finishing my holiday in Dusit Thani. Good Restaurants. Wide variety for free breakfast. You dont have to worry about anything if you are staying in Dusit Thani Laguna. Lot of nice and green area around the hotel to […] look around with alot of activities. Whenever I am going back I will stay in Dusit Thani for atlest sometime. THE ONLY ISSUE WAS ITS FAR FAR AWAY FROM HAPPENING AREAS LIKE PATONG. NO CHEAP TRANSPORT AVAILABLE ONLY TAXI. BUT THE SOLUTION IS TO HIRE A MOTORBIKE AND USE IT WHICH IS AVAILABLE IN THE NEARBY AREA WHICH IS ON WALKING DISTANCE. HIGHLY RECOMMEND DUSIT THANI LAGUNA PHUKET. Lisateave

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We had a marvellous time at the Dusit Thani Laguna. Staff went out of their way to make us feel welcome, made all the arrangements for extra tours for us and met any requests we had, giving us a hassle-free stay. Food in the Thai restaurant was fantastic and it was in a lovely setting overlooking the laguna. Sad to go home!

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my happy holiday

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I was staying in Dusit for 9 days in June,2011. I could certanly recommend this hotel to whose with kids. My children (6 and 7 years) loved it. The deluxe rooms are a bit small if you ask for additional bed, but it was the only inconvenience. At the same time all rooms have nice view (whatever you choose: sea or lagoon view). The Laguna area is very […] beautiful, but be ready as it is more expensive to overall in Phuket. I think, if I decide to go to Phuket again, I would choose this hotel again. Lisateave

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The staff in Dusit Thani Laguna Phuket had been very helpful and friendly. I enjoyed my stay there with my 2 kids. The room is clean and comfortable except that the room temp. is very cold even when we tried to adjust it to the lowest fan mode. I had the greatest spa experience in the Angsana Spa pampered by the therapists. Breakfast selection is pretty […] good too. The only thing is getting to the Patong bay for shopping and more food selection can be pretty costly as the only transportation is by taxi and they do not go by the meter. Lisateave

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The hotel itself and the facilities makes for a relaxing stay. Although away from Patong and the shopping the enviormment at Dusit including the quit beach is worth it.

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This was the fourth or fifth time that I have stayed at this hotel/resort, but the first time I have done so alone. It was off-season so there were relatively few guests and atmosphere more subdued than in the past, but it was every bit as nice an experience as I remembered. The hotel is aging, but they seem to be working constantly to update and renew. […] My room, the grounds and public areas, and the service were excellent. It has one of the best Thai restaurants that can be found. It is relatively expensive by Thai standards, but not so by international comparisons. Lisateave

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Прекрасная утопающая в зелени территория ,рядом океан,просто рай.Отель необычный все в тайском стиле спокойно ,красиво,достойно.Услужливый персонал.Ощущение умиротворения и полного соединения с природой.Совсем другой мир.Очень понравилось,были в начале апреля ,правда было очень жарко.

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コンビニエンスストア、ショッピング類の不便さを考えなければ、大変素晴らしいホテルです。

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Hotel très charmant, séjourné dans chambre club très confortable. Manque 1 peu de service comme par ex. serviette humide ou fruits qui serait proposé aux invités sur la plage. Mais sinon aucun problème et personnel aux petits soins.

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很美很舒适的酒店，样样都好，适合纯粹的酒店式度假，出行和外出吃饭就都不方便了。

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