Hotel Magna 365 (Coming Soon Sheraton) - Santo Domingo

overall a good nice hotel, beautiful rooms, very clean, nice personnel, Only thing I didn't like was the fact that you couldn't get a free glass of water in your room. I understand if they charge you for a soda, an alcoholic drink, or some crakers in the minibar, or if you order room service, BUT WATER, really? can't the hotel spare a bottle of water […] or two, per guest? Lisateave

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In order to get to your hotel room you need to go through the man outside the elevator. I stayed at this hotel on April 27, 2013. When I first attempted to get into the elevator, he moved his arms signaling to come to him, instead of him coming to me. He made me feel like I was an employee there or maybe he thought I was staying there for free. I have […] stayed at many hotels all over the world, but I guess this hotel being in the Dominican Republic, hotel employees there do not have much training or they just do not konw how to treat others. Lisateave

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Staff was very nice and proffesional rooms were really nice and clean valet parking is free which is a plus

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OK

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The hotel was ok. It is currently under renovation so you have to got to the Marriott to use their gym and pool. The appearance is very clean and nice. The food is ok also.

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my first two days was very bad noice,neighborhood

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The Bathtub was clog up; very disappointed for the price of this Hotel.

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When I booked this hotel, there was no notice that they would be under construction. I was rudely woken up by the sound of loud power drills and hammers right under me every morning. I tried to let it go, but by the second day the construction workers kept working until 10pm when I was ready to call it a night. I called the manager to notify them of […] the issue and how my whole stay at the hotel was a bad experience due to the loud noises. I was offered the option to move to another room, but that would have been another inconvenience because I was already in the bed trying to sleep. To make a long story short, do not stay at this hotel if you are used to staying at hotels that value the customer experience and will reimburse you bad experiences due to their part. A simple apology is all you will get and then you will awake to the same issue again the next morning... They do not care about retaining clients! Lisateave

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This hotel was under remodeling . Pool and gym closed . I wish I knew that at the time of booking. In their defense, they had an agreement with hotel next door to make us feel welcome and use their facilities . The security in this hotel is an A plus.

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Great hotel, but AVOID the dinner buffet! Its a scam! Very expensive, and food is so so. You are better off eating at one of the many great restaurants in the area...

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I did really enjoy the stay there, very clean, nice location, near the walk away sea and the surround. The personal is very helpful and kind. Worth the price ! ! !

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The pool was out of services..... This hotel is in a great location really good clean hotel. The room it was wide about spaces n the bathroom good too. Nice decoration in the loobby and at the room , need better a new decoration. Is April and is already really hot the wheather no pool at all, I can't imagine in the summer without pool. One more thing […] they need a least complimentary "Breakfast"always is atractive in Dominican Republic. Others hotel lower class next to the Magna they have a "Good and Healthy " complimentary breakfast..... Lisateave

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I walked in one night at 2am, and there was no security or hotel personnel to be seen at all. No one! Not at the desk, not anywhere visible in the lobby. This is a high crime are, so needless to say, that was very disconcerting. Also, the pool and gym are undergoing repairs, so not having those facilities was very frustrating. The Hotels.com website […] should have a note about repairs in this hotel so people won't loose their money thinking they're going to a fun and relaxing place. Lisateave

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My only problem was while visiting with my fiance & friends I could Not have my friends visit with me

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Horrible, no swiming pool, no gym, expensive breakfast it use to be included in the price. No wify

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No gym, you have to pay extra for Internet $9.00 for 24 hour, the room smell very bad, water cost $4.00 per bottle, I have to get pay to stay here again.

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It was OK staying a few nights, but very disappointed when you could not use the pool. In internet you didn´t mention anything aboat the renewgin of the hotel. We did stay for one extra night and the cleaning lady came at 5 o´clock pm !!

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clean comfortable good amenities

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Good price, great location, hotel looks very nice, great service, but no free internet access.

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When we arrived at the lobby to register we were greeted with a great tropical drink. the staff was excellent from the desk personnel to the maid. The rooms were very clean and the beds very comfortable. The location was right at the water (although not at the beach). A quiet and more conservative area of Santo Domingo. I highly recommend this hotel. […] While the rates were low, the hotel was not skimpy in comfort and amenities. Lisateave

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Great hotel was the Meila hotel but now under a new name. Easy check in. Rooms clean - beds amazing. Ocean view from some rooms are not very good as you have to look to the left to see it other rooms has a nice view of the ocean. Casino was very busy and the night club was good. Had buffet breakfast it was - OK not the best but it did the job. Prices […] for room service and drinks are very good. Car park was full late in the evening so if you go out you might have to park at the back a bit of a walk from the hotel. I woke up to find an old guy washing my car. I never asked for that and had to stop him as I was leaving. I would stay here again and I have stayed here many times before. Lisateave

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Front desk staff (3 different individuals) were rude and unhelpful. Room was too expensive for the value. Oh and $9 internet fee. And when I paid with a $20. They didn't have exact change to give me, so I only got $10 back. Not professional.

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Liked the hotel location, very close to sightseeing locations. The hotel itself is very nice and the service is top notch. My only complaint is that they charge extra for internet, even to use wifi at the lobby.

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The hotel still charges a fee for each device you want to have wi-fi (9 USD). The 24-hour period starts when your voucher is printed.

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Cleanliness was great. Wireless services was not so good. Wireless services should be included in the cost. Confort of the room and the beds great.

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They charge for everything apart most hotels give it for free like internet access, this people would charge you even for paper sheet that you use to print something

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Good price, great location, great service!

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I saw one or two short hairs in the bathroom (although I am very picky). The attention was terrific! Also, they gave me two free codes for the internet (one for my phone and one for my computer). They even offer me to go to their computer room to see if I could find a better rate on expedia!

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Clean great service. The hotel looks nice.

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Comfortable, clean and friendly.

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VERY GOOD THANKS

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It was great!!! I had a nice time staying in this hotel. The service was efficient, and the costumer service very pleasant. I wish my job could have allowed me to stay longer time there.

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This hotel has a very nice and polite staff, with excellent attentions. My room was always Impeccable. I'd recommend it to everybody.

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I will not stay again.

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Nice, pleasant and quiet hotel. Staff were pleasant, limited english outside of front desk staff but all others made a good effort to try to communicate and assist as best they could. I would return.

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Very friendly people, good rooms and nice restaurant. Only drawback is the wifi service, which although paid for, pretty slow.

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Every time, I feel the service of employee is very poor. In the restaurante of 1st floor, when I seat near the window side,the employees do not even watch the clients. So, I have to go to the employees to ask something. Last week, the front desk did not check my credit card & the employee of restaurant bothered me during I have breakfast. I will not […] visit Hotel Melia any more. Your service level is like that of cheap motel. Lisateave

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Hotel itself is acceptable GYM is good Food is good Location is nice However, Internnet access is a steal. you can ONLY connect one device (1 IP number) for $9 dollars a day. if you have another device (IP) you have to pay $9 dollars more. I was on a business trip and at one point I was paying 27 dollars a days for three devices. That is UNACCEPTABLE. Other […] hotels in the area such as Jaragua, Barcelo etc also charge $9 dollars a day but you can connect as many devices as you wish as long as you connect one at a time. For that reason I do not recommend this hotel to business people. Lisateave

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I had stayed at this hotel 4 years ago. It was superb and I found it the same. The staff is very accomodating and the breakfast buffet was the best.

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Really Nice Business Hotel, Great Ocean Views!... Well located!, Great Staff.

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food was delicious. service was great. staff was respectful and helpful. Room was spacious and clean. nice view of the ocean!

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