Phoenix Inn Suites-Olympia - Olympia

The hotel was fine with the exception of a fire alarm going off @ 2:30 in the morning. Getting a good night's sleep in a hotel is hard enough without being awakened by a fire alarm when the was no issue with smoke fire or otherwise. The fire truck arrived in about 5 minutes or so and after about 20 minutes reset the alarm. Don't get me wrong things […] happen and I have no complaint about being safe. What I do have an issue with is that no one at the hotel said anything to me about it. No apology, no asking if I was able to get back to sleep, no explanation....nothing. That is why I am rating overall and service so low. I feel that someone should have done something to address the issue. Lisateave

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Awesome hotel Service was excellent! Breakfast was good on Friday.

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We truly enjoyed our stay, had abit of difficulty finding the hoter after dark but we got help and would come back.J Hunter

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Just a quick overnighter with a good breakfast.

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The staff was very helpful and friendly. The indoor pool was a plus for the weather we encountered. It is also located conveniently next to a stop for the free shuttle to the capital campus.

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There's nothing terribly fancy about this place, but it's clean, comfortable and well-situated.

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Everyone was so polite and helpful. The room room was cozy and comfortable.

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Great for getting off the beaten track. Close to park and water. Small walk to local shops and eateries.

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very nice and comfortable room. The room are huge with full desk and living area. Were there for business and it was very convenient to have the space and free wi-fi in the room

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Just as advertised. Very close to Hands On. Nathan was very helpful.

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Wonderful staff very helpful. Clean comfortable room in a good location.

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I was disappointed with what I got for the amount charged. The room was clean but had been "used and abused". The first night resulted in being brought wide away with a street brawl outside my window. The desk clerk advised there was a bar nearby and some of the people had overflowed into the street.

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Good service, friendly front desk people, good size room, good breakfast selections, can walk to downtown easily, good views if it wasn't raining. No secondary locks in room door, that's why I gave it a FOUR overall.

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The hotel is nicely situated for downtown exploration, near shopping restaurants, and the Farmers' Market. Good breakfast buffet, nice rooms and friendly staff made for a pleasant stay.

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Customer service was excellent. Nathan who checked us in was professional and courteous.

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The Phoenix Inn Suites offers large rooms (yes, suites) with comfortable bedding and nice amenities - fridge, coffee and tea fixings that are NOT in the bathroom, a nice couch and work space area, and a large bench-type structure on which one can put one's luggage (much better than those flimsy metallic things). AC was not noisy. Staff were friendly […] and helpful. The morning breakfast fare was the usual coffee (good), juices, waffles, eggs, cereals, bagels, etc - certainly fine if you're not looking for anything unique. I liked the fact that the breakfast room was large so that tables were not on top of each other and that the television was not blaring (it was on closed-caption - not sure if that's always the case). Great location - near the waterfront and the downtown area. Room Tip: I just put a note on my online reservation for the 2nd floor, and got a room there. Lisateave

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Didn't care much for the shower head or the soap dispensers. But the king bed was great and our rooms were clean. Would stay again.

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Not only did we received a free upgrade, they had us posted on Markie as the Guest of the Day.Wow... Loved the room and free morning breakfast. made the stay a joy! Most helpful staff around!

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Super helpful and friendly hotel staff, told us where the good hikes were, was full of good suggestions. The hotel is walking distance to downtown and the farmers market. It was clean and well-maintained.

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Great location and large breakfast buffet

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Great location. Nice staff. Dirty elevator. Although rooms were designated smoking or non-smoking, the air still smelled of stale smoke. I don't know if that's because the air filtration is the same for all rooms or if it is residual smell from when it was a smoking room.

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This is a very comfortable hotel. It's clean and inviting. The staff is friendly and helpful. The fact that it was a heartbeat away from my business location was perfect.

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Except for the swimming pool heater being out and the poor room lighting, almost everything was very good to excellent. The room lighting was so dim you could only see to read a map by holding it directly under a table lamp. The breakfast was adequate, but only of average quality.

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Great hotel and staff! We were just staying one night while traveling through the state. There was a lot of drug addicts in the area so I was happy we were somewhere safe and nice.

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Centrally located. Good price. Hotel staff very obliging and helpful. Rooms need updating esp wallpaper and carpeting.

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wonderful hotel, the room was clean and service was good and a great time by the water.

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Good points: location, breakfast, front lobby. Parking area was always full and bathroom facilties could use an update.

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Really nice room. Hotel was nice with nice people. Breakfast was ok.

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The staff of this hotel were incredibly accommodating for us. There is an indoor pool, jacuzzi and a gym. We were thrilled there was a laundry as our stay with long. There was coffee and tea 24/7 and a nice breakfast every morning. The rooms were quiet even though the hotel was full for a college graduation nearby. I would stay there again any time. I […] loved the experience and felt comfortable the entire time. My husband is very hard to please and he commented on all of this as our stay there progressed. Excellent experience!! Lisateave

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Thoroughly enjoyed all aspects of the stay, would recommend

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The hotel is clean and comfortable, located just two blocks from the center of downtown Olympia and a very short walk to the waterfront. Overall, a good spot to base a stay in the Olympia area.

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THe staff at the hotel is a really five stars customer service, very polite, very accomodating, smiling, resourceful, koodos to them!

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Great area, near farmers market and water, nice quiet location

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I've rarely if ever stayed in a hotel that meets all my wants and needs so thoroughly. The free, high-speed, in-room wifi works superbly (a truly rare occurrence, in my experience); my room had a coffee maker, microwave, small fridge (NOT stuffed with expensive temptations), iron and ironing board; the room was large, nicely decorated and clean; the […] staff were efficient and helpful; and the breakfast was plentiful~! Lisateave

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on cking in, was a little concerned about the fallen plaster over the entry door, but the hotel was, all-in-all, a great place. warm cookies in the evening, coffee 24/7, and a great breakfast buffet in the morning. The furnishings in the rooms could use a little updating, but the bed and the sofa were both comfortable. Nice big king suite. 2 blocks […] from the market, with lots of restaurant choices in walking distance. Lisateave

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Great quiet location and an easy walk to many good restaurants and strolls along the waterfront.

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I have stayed here a few times, and the experience has always been easy and pleasant. Service is friendly and efficient.

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No extras, but everything you need. No robes provided in room. Other than thwt, everything as described. My daughter found the sheets to be uncomfortable.

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