Hilton Garden Inn Carlsbad Beach - Carlsbad

Our "partial ocean view" was pretty much "non-existent ocean view." TV didn't work well and room was not cleaned when we returned from a day out. All else seemed fine.

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We liked everything about our stay except for the pool being a bit cold. But we were otherwise very satisfied. Will stay again!

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We arrived ahead of check-in time with our 3 yr old and 16 mth old. We expected to have to wait, but were warmly greeted and told our room was ready; fantastic! The room itself was on the first floor (bummer), facing the pool (no privacy if we wanted to let natural light in by opening the curtains) with two -very- firm queen beds and the Hilton's usual […] "pillow nuggets" (why they can't provide larger pillows is beyond me). The TV had interference (black lines) and the AC ran loudly in 10 minute on, 2 minute off cycles, endlessly. That said, the room was clean, the shower had good water pressure and we heard -zero- pool noise despite a handful of kids splashing about; not bad. We requested a crib for our little guy; it arrived 3 minutes later with a smile (we've waited as long as an hour elsewhere) - awesome. The next day, the unthinkable happened; I closed the car door on my own finger… splitting the nail, resulting in a ton of pain and a fair bit of blood. I went to the front desk with hopes they might sell me a bandaid. Instead, the extremely gracious gentlemen (Dane) told me to hang on as he ran to the back office, returning with (no joke): sterile gauss, medical tape, a sanitary wipe, a bottle of cold water and a packet of ibuprofen! Before I could ask if he could put it on our room bill he told me it was all on the house and to come back if I needed anything else; truly above and beyond. Oh, and the breakfast buffet was fantastic. We will absolutely stay here again. Lisateave

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Convenient location

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I was very pleasantly surprised by how great this hotel was. Comfortable room, right across from the beach, great pool and lawn area (with ping pong table) -- so great for kids. Free shuttle to Legoland. And believe it or not, the on-site restaurant was really good. Seriously. The nicest staff in the world, too. A definite place to return to!

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If you are looking for a place to stay near Carlsbad Village, this is not it. I should have looked a little closer when booking to it's actual location. User error on my part. Yes, it's close to Legoland and Flower Fields if that is what you are looking for. But if you want to be walking distance to nightlife, and restaurants in Carlsbad, this is not […] the hotel for you. There is nothing around it. Clean, standard hotel room. Very cookie cutter. However, we were not told when we checked-in that the hot tub was not working. I would look into that before booking. Lisateave

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It was our anniversary! The staff was really informative, friendly and helpful. I'll book again! Thanks

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Clean room, very friendly check in service. Location looked like it was on beach actually across 101.

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I really wanted to like this place but the bathroom was run down and you could hear the people in the rooms next to you. We paid extra for the ocean view and it was foggy plus we were put on the first floor.....not much of a view. Not staying here again. Pay the extra amount for the Hilton up the road.

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The hotel staff moved us from the 2nd floor to the 3rd floor so that the noise from the highway was minimal and we had a better view.

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Thought it would be better

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We went on a whim to Carlsbad and checked in to the Hilton Garden Inn and were really pleased! It was across the street from the beach, lots of restaurants nearby and the staff were so friendly. The kids loved the cookies in the evening in the lobby - their little treat! Overall, I would definitely recommend!

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Fresh cookies and cider every evening, lovely touch! Very friendly and helpful staff, love the comforter (cover changed with each guest, no more yucky bedspreads or blankets); great location on the beach and close to Carlsbad Village, a charming little town with shops and restaurants. Refrigerator, Microwave, Coffeemaker and a desktop suitable for a […] 1000 piece jigsaw puzzle. Lisateave

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We were able to check in early and gather our strength before heading to Legoland - and they offered us a free shuttle there which saved parking fees and was totally convenient. Plus the ocean is right across the street and the room was comfortable and large enough for our family of four.

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The staff were very friendly. The room was adequate. It feels, in many ways, more like a large motel than an actual hotel. For instance, there was no valet parking. I did not try the lobby restaurant. It looked like a place to grab a quick bite. The whole place seems a bit run down, but was clean enough. I would never stay here on a personal trip, but […] for an overnight business stay, it wasn't bad. Lisateave

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I really like the Hotel. Excellent ambience and location, but essential you have a car for convenient access to local area shopping and restaurants.

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They made us feel special. The view was great, and they helped us in any way that they could. They gave us directions to anywhere that we wanted to go. They took us in a shuttle to places that where close. It was our anniversary and they had a gift waiting on us when we got there. The room had air conditioning and a bath tub which the first hotel did […] not. Lisateave

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A great hotel just a hop from the beach. Pool and hot tub are great. Very clean rooms. All in all a great experience.

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All the reviews that we read before arrival were true. The Hilton Garden Inn Carlsbad Beach was clean and the staff 100 percent helpful. The only two issues we had were access to the beach and the mattress on our bed. The mattress would never adjust to soft, always firm. The hotel is located about 5 miles south of Carlsbad Village with not much around […] it. Without a car you would be limited to food served in hotel. We did not eat at hotel, There are many places to dine at in Carlsbad Village. For breakfast recommend The Daily News in the village. Great omelets! Lisateave

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The hotel is very mica and clean. The staff is very friendly and cordial. While the beach is across the road (more like a boulevard) from the hotel, you need to walk half a mile south to gain easy access to the water's edge. It is centrally located between San Diego and Oceanside.

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Nice clean quiet beach but the bed needs some work. They have a dial that adjust the firmness of the bed but I couldn't get it to work. It felt hard as a rock no matter how I turned it. Other than that great hotel.

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It was a little noisy and everytime the air turned on it woke me up.

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The air conditioner was very noisy and was not constant so we had a disturbed sleep. The shower activation pin would not move so they had to lubricate and clean off the calcium. The beach was across the road and no direct access other than climbing down or driving to a lower beach access. The pool was very nice and internally located making it safe […] for children and great privacy. Good access to outlets and freeway Lisateave

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The staff there were extremely helpful in recommending a place to eat and suggesting an appetizer. They then made a reservation for us and provided a free shuttle to the restaurant. The hotel is right across from the ocean and we had a partial view that was great.

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YOUR ATTENTION TO THE KIDS WAS IMPRESSIVE. OUTDOOR MOVIES, GAMES, AND THE COOKOUT WAS GREAT. EVEN THOUGH WE DIDN'T HAVE ANY KIDS, PARENTS WITH LITTLE ONES WOULD LOVE THIS PLACE....WELL DONE!

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Very pleasant staff. Clean and newer hotel. Lots of children since this is a big Legoland area. Ocean accross the street, but the beach isn't the best and you have to walk down the road about 1500 ft to access, because this area of beach is down a very steep dirt cliff. About a 1.5 mile jog down to the 'village of Carlsbad. McDonalds, etc. are within […] walking distance. Lisateave

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The rooms were clean and ok, but it is way over priced for what it is. The beach is across a busy street and down a cliff with no steps close by.

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Fine

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Treated like they are happy to have you as a guest by all the staff

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So wonderful staff is kind and friendly. They are extreamly helpful. I didn't think of bringing a bag to hold the towels for the LegoLand watermark and they offered one and provided the towels. I was so grateful. Best experience.

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The hotel sits in a great location. Not far from the town center and lots of restaurants. The bed is a bit soft and the price is a little over what it shoudl be. I think they are charging for the easy access to the beach. This beach area is a litttle difficult to get down to, the walk is probably at least a half mile even though the hotel sits directly […] across from the ocean. There are cliffs at this point and access is limited. Lisateave

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Staff had good customer service and kid friendly. Since I arrived before check in time, they still accommodated me. They played kid movies on a projector for the entire hotel on the weekend. Everything was just as described online. I would definitely stay again.

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This hotel was true to its advertising and deserves the good reviews. It is not new but very well maintained, we slept well and was a great base to relax and explore further afield.

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Average 3 star hotel with great service. The kids were felt really welcome and the free shuttle to Legoland was an added bonus.

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The hotel was nice overall. It would have been nice to have had breakfast included in the cost of the stay.

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First impressions do count. Upon arrival the first person is the one who sets the tone. Unfortunately the front desk clerk Mariah was not accommodating or pleasant. We did get there early and I explained I did have children in the car. I understand if the rooms are not ready, she could not accomodate us. However, when I asked for suggestions as to where […] we could wait she had none. I returned after 3 and the rooms still weren't ready. She suggested we park the car in the back near the double doors and we could wait by the pool or in the complex. However, she failed to mention or suggest that I needed a card key to get in. Back to the front I went to tell her the doors were locked and at that time of day, no one came in or out of the double doors to let us in. The other front desk clerks were friendly and accommodating so I know she was not the norm. I rated your hotel an "OK" for quality of staff and their service for that reason. Lisateave

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Our stay at the HIlton Garden Inn Carlsbad Beach was excellent. It totally exceeding our expectations. The staff was beyond wonderful. Will come again.

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The hotel was clean, and the staff was very friendly and helpful. They have a Wed, Thu, and Fri kids movie showing that we missed because we checked in on Saturday. We'd like to go back next year to enjoy the hotel's offerings like this, and the proximity to the beach. Not to mention LegoLand!

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right across from the beach and close to shopping and restaurants.

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