The Fairmont Empress - Victoria

For the price charged I expected a room with air conditioning. The promised antique furnishings were cheap imitations. The bathroom was tiny. The staff was competent and friendly but not to the level of the great hotels.

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I would recommend everyone experience this hotel at least once

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The Empress staff were so considerate and friendly and made our stay even more enjoyable. They were so accommodating to our needs.

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Room was just ok. The service lacked - had to wait in line but the young receptionist was very nice. did not seem like the front desk was very organized - five people out there with only one helping people. The showerhead hit my husband mid chest. The sofabed was from the 70's. I would not recommend especially for the cost of the room!!!

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Very well run. I don't think I've ever been in a hotel where I have felt more comfortable. That being said, I think it's a fun place for grown-ups, but I suspect children might find the place boring.

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While I was offered the option to pick a King Bed, I was told they didn't have any of them left and only had the option for 2 double beds.

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The staff were friendly and helpful. Our room was quite a walk away from the front doors, but we enjoyed the extra exercise. The hotel is definitely rich with history, but not as comfortable as some we've stayed in. The light switch to the bathroom is on the outside of the bathroom, and there was quite a lip in the threshold. Overall it was quiet and […] the beds were comfortable. We enjoyed the hotel's close proximity to shopping and food. Lisateave

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We had a great time in Victoria and at the Empress Hotel. We enjoyed High Tea one day and several meals in the Bengal Club, Its easy to walk up Government Street for other businesses and eating establishments

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Went to a wedding which was held in Palm Court. (If I was planning a wedding, I would choose a room which didn't allow so much ambient noise from guests eating in open dining area next to it.) But otherwise, the staff was extremely good at making you feel pampered. That includes the in-room dining staff, very courteous and make you feel like a million […] bucks. The rooms are smaller (if you don't upgrade). The wedding suite (Bob Hope room on 3rd floor) was very spacious and roomy, but you pay for it. Overall, didn't like the food options in the restaurants, so we ate in the surrounding area. MUCH cheaper and fantastic places all within walking distance (my walking distance encompasses up to 10 or so blocks away). Liquor store nearby as well if you didn't hit up Duty Free on the way into Canada for US residents like me... :) Lisateave

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I read quite a few negative reviews about the Empress before staying, and I have to say that I disagree with every single one of them. The building is in excellent condition in all of the areas that I saw, maintaining the original charm of the building without compromising the level of comfort & convenience that we expect nowadays.We were in Victoria […] for three nights in total, with the first two nights at the Grand Pacific Hotel. The Grand Pacific could not accommodate us for the last night, so we booked the Empress instead. How we wish we had booked the Empress for all three nights, far more comfortable. We will adopt the Empress as our regular hotel in Victoria. Lisateave

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the bath room was very small for such a room and of course for three people.The bath room amenity did not keep up for a good 4* hotel. i.e only soaps and shampoo no slippers or other amenities.

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An outstanding experience as always. The Empress is world class in the truest sense.

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Deluxe does not mean deluxe in this place....I live here and we were attending a function and thought it would be a treat to stay..........it wasn't! There are many great hotels in Victoria but this is not one of them I would look around nexttime. Expensive,disapointing and mediocre food but I have to say they do make great martinis and the public areas […] are worth a look but I won't suggest this hotel to anyone as a place to stay. Lisateave

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A very pleasant room on the upper lobby floor which was well presented, clean and fresh. The staff were very polite courteous and helpful. Located in a very good position for downtown and within walking distance of amenities. It is always a pleasure to stay at the Empress

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modern with historical integrity. the staff were very friendly and helpful.

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Great location and atmosphere, BUT rooms are small and in need of updating. As usual, the checkin staff tries their best to talk you into upgrading your room at significant cost, even though it becomes obvious during your stay that they are lightly booked. This hotel is just not good value for money unless you want to say that you have stayed at the […] Empress. The afternoon tea is a great experience. Typical old famous hotel where everyone has a plan to get in your pocket for some kind of gratuity or ridiculous internet charge. Lisateave

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From the moment you arrive until you leave the staff are extremely courteous and friendly. The hotel is kept in immaculate condition, rooms are warm and clean. You get a sense of stepping back in time to the early nineteen hundreds and yet you have all the conveniences of today. The hotel is centrally located and the perfect location for sightseeing […] around Victoria, shopping and great variety of restaurants and pubs. Lisateave

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... 100% enjoyable stay

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We originally booked a harbor view gold room but, to our surprise, upon checking in, they offered us a complimentary upgrade to a harbor view junior suite. The room was clean and spacious, the staff was extremely polite and accommodating. We told them our ferry would arrive around 5pm, and they offered us late check-out (2pm, which was the latest they […] could do) without any additional charge. The bed was one of the most comfortable beds I've ever had in a hotel. Lisateave

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I had a wonderful stay at the hotel. The staff were extremely nice.

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First time staying at the Empress. As beautiful as it sounds, and reasonably priced to boot.

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The Empress is a bit expensive but you are really paying for the amazing quality of service and a beautiful place to stay. The hotel is immaculate and has a very interesting history. Definitely worth staying there!

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While the exterior and tea room is lovely, the hotel room that we stayed in desperately needed upgrading. The bathroom grout was stained black in spots, the bath tub was stained, the lamp shade next to the bed had holes in it, and the furniture needed a good cleaning. We paid extra for an upgraded room, which equated to a view of a brick wall. The bright […] spot was the housekeeping staff who were pleasant and welcoming. I wouldn't recommend staying here unless you stay in a suite. Lisateave

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Our dream was to enter the painting of The Empress we have hanging on the wall of our home in Queensland - Australia. Like many dreams, the scene is idyllic. However, our dream became reality and our stay was one of the most enjoyable experiences we have lived. The courtesy of the staff, the ambiance of the hotel and the quality of the food was beyond […] reproach. We will always remember our visit and perhaps one day, we may have the opportunity of visiting our dream again. Lisateave

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The room was a good size the bathroom was very small the front desk only had one person on for checkout of 6-8 people. Could have used another clerk parking very expensive -$30.00

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Everyone must visit Victoria and spend the night at The Empress at least once in their lives. Victoria is a walkable city and The Empress is incredible and central to all the sites in Victoria. It was a short walk from the Victoria Clipper ferry we took from Seattle. Of course, you must have Tea at the Empress. In the winter you don't really need reservations […] but you will during the rest of the year. Only thing I don't like about The Empress and other high end hotels is having to pay for wireless internet. Victoria is not a very wireless friendly city. It was difficult to get a good signal in many parts of the city. Lisateave

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This is a grand old hotel, but some of the rooms, like the one in which I stayed, are rather common. The checkin process took a while as the front desk did not have adequate staff on duty and some of the staff were busy with telephone calls while guests waited. I was disappointed when a supervisor came out to the front desk from a back office but failed […] to help any of the guests waiting in line before disappearing behind the scenes again. Despite these areas for improvement, I will probably stay here again as the location is great and the beds are some of the most comfortable hotel beds in which I've ever slept. Lisateave

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Confortable

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Old building barely held together in some places, bathrooms need a lot of work, bed was very good. all in all the experience of staying here alone is worth the inconveniences.

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Everything about the Empress is wonderful. The location, the services, the food and drinks. The rooms were fairly standard in size, but very charming. Thin walls, so bring earplugs if you are a light sleeper.

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View wasn't as good as I had thought.....wouldn't. pay more for it again. The kind of place you will want to stay once, and then find something better for less money.

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Had asked for a room with a view, got a view of the garbarator, had also requested a king bed and was initially given a queen bed. They did move us but it was an inconvenience to us. The room washroom was too small, toilet seat hits the bathtub when utilizing. It is a very old hotel and is very nice (the rest of the hotel), Amazing view of harbour if […] you were to get a room with a view. The bathroom sink in our room had a big crack down the centre of it, the shower curtain had large stains on it. Lisateave

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We were with you during the Christmas Holidays and had a wonderful time. Everything was decorated so beautifully, the Christmas trees displayed were outstanding and so beautiful as was the giant tree in the foyer, the services from your staff were outstanding, so personable and quick to respond, and the Express Cafe was wonderful. Thanks for all you […] did to make our stay so memorable. Lisateave

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Hotel is in a great location and convenient to walk to many attractions.The rooms available for travel packages are in the older wing of the hotel and just remember you get what you pay for. I enjoyed the room and housekeeping did a bang up job. Everyone in the hotel was helpful and friendly. If you take any meals at the hotel or high tea expect high […] prices. Check out Yelp for local eateries. I would suggest joining the Fairmont's President's Club. It provides free local phone calls, daily paper and free internet service in your room. If you like to work out, be aware, the fitness club is small so get there early. The pool is great for laps but the water is heavily clorinated so goggles are a must. Lisateave

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A top class hotel but did not provide free wi-fi and parking, mattress too soft & too small for 2 persons, room was small too for a family of 4.

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The Empress is a wonderful old "Grand Hotel" located beautifully on Victoria Harbor. Well-appointed and maintained, it showcases the grace of a bygone era yet has been tastefully updated. You can walk everywhere and visit the harbor, nearby parks, and a lively downtown that features an amazing array of shops and restaurants as well as museums and galleries.. […] At Christmas the harbor is dazzling with lights and the hotel lobby is abuzz with the public viewing the many decorated trees throughout -- very festive. Only drawback: exorbitant charge for wireless access. Should be complimentary for the price charged for a room. Parking is also very expensive. Lisateave

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Great Hotel!!! I would have to say it has the best location in Victoria! Only one suggestion.....could they possible get a hot-tub on the roof?? Because that would be epic and I would go there a lot more!

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