Holiday Inn Express & Suites DFW-Grapevine - Grapevine

TV didn't work, Coffee was horrible, breakfast was worse. Every HI Express that I have stayed in has the worst breakfast. School cafeterias can make a better breakfast, knock a few bucks off the room and ditch the breakfast if that is the best that you can do

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The ac unit in the room blew very humid air that was not cooling properly. I did not sleep well and ended up feeling on my legs not 1 but 2 dirty socks in the bed with me. I took them to the manager the next morning. The said they would check when it was cleaned last. Really? Who cares. It was not clean and I paid for it. They said next time I am in […] the area to call and they will comp a room and gave me a business card. Nothing in writing that says a free room, just a business card. Very poor customer service. Lisateave

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Great Hotel needs new method of transporting people from airport. Management should be retrained to match quality of Hotel.

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I want to thank the Holiday Inn Express staff for their excellent professional service. I was attending business meetings in Grapevine & had the SCI banquet at the Embassy Hotel on Saturday. The Hotel's shuttle took me everywhere I needed to go. Very friendly staff, felt at home, they attended to my every need. The reception staff helped me with sending […] UPS parcels, the business centre was available for printing etc. The complementary breakfast was great. I will be back next year! Lisateave

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With all the construction in the area, the hotel wasn't easy to get to. When we arrived to check in, we had to wait 15-20 minutes because the information the hotel received from the travel site we booked the room on was incorrect. However, Carla was very friendly and made the wait not as bad. The room was nice and clean. The bathroom felt a little cramped, […] though. Everytime we flushed the toilet, it would flush a second time on it's own. Good food and entertainment options in the area. Lisateave

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First they had us list under the wrong first name! Then our GPS would not pick up on the listed hotel's address and therefore it took us one and half hours to find the hotel after we got in town. All of this after we had driven seven hours to get there did not leave us very happy! We almost missed the wedding that we came for. The hotel has a very small […] little sign out in front of another hotel which makes it very easy to miss the hotel! Lisateave

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BED AND PILLOWS UNCOMFORTABLE, GREAT LOCATION, PRICE A LITTLE HIGH

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Excellent in all aspects

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Very goodn desk staff.

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Too hidden behind Hilton. Very difficult to locate - not enough signage. Also, would not compute in my navigation system - would have taken us to Lubbock instead of Grapevine. Otherwise, our stay was great.

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It was great with one exception, the front desk person was not over friendly. The covenience of the location was AWESOME, rooms clean and great coffee.

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The hotel is in Grapevine, not in Irving.

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We have two items. 1. the refrigerator did not work. It was replaced the next day. 2. Plumbing in the shower was leaking quite a bit, we forgot to let the front desk know about this after we sign out. We are sorry about that. Not sure how often these item are checked? I called QC Quality Control. Thank you.

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Staff was very friendly rooms were clean the hotel was very close to everything

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Staff of hotel was very pleasant. I needed a late check out and they were very accommodating.

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I booked a room for 5 people and when we checked in we were in a room with only two queen beds. I was expecting a pull out couch but no such luck. We just impervised and purchased an air mattress for the 5 th person. Staff was really friendly and tried to accomadate us, I didn't realize this wasn't a Holiday inn Express inn only no suites.

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We stayed one night with 3 children. The check-in was fast and easy, with happy service. Breakfast was nothing special, but was good. Our room was clean, neat, and comfortable beds. Staff was friendly and all guests seemed happy!! Only con was the construction around hotel and Grapevine...a nightmare

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clean room and helpful staff

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Loved how close airport, shopping, and eating place were. Construction was not a plus, but once you get your bearings easily overcome. The pool area was awesome!! Restroom right there, so no running in and out when wet. Very secure area. Even other guest seemed happy. Ladies at counter very nice and helpful, also quick. I was worried about going to […] the Dallas area, but this hotel, the airport employees, and the tranportation made it a wonderful stay. I will so go back to this hotel. Lisateave

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clean, excellent customer service, great breakfast, the sofa bed was not comfortable at all, and the pool was too warm but still relaxing, good food found at walking distance, there was no access to the interstate and we lost an hour finding our way out of town due to extreme road construction...

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Very nice stay in a very comfortable hotel.

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I was VERY pleased with our stay at Holiday Inn Express in Grapevine, once I found it. The Hilton Garden Inn had recently built in front of it so it was nestled behind it. The staff, especially the evening person at the counter and the evening shuttle driver were outstanding. I really liked that the shuttle was available to drop us off places and then […] would pick us up when we called. One evening they dropped us at a winery for Rhythm & Wine. Another time they dropped us downtown and we called when we were ready for pickup. Everything is really close by but all the road construction made the shuttle even more valuable. Also there are eating places within walking distance and the hotel shared discount coupons with us. We had 3 rooms there and all 3 families were pleased. Lisateave

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The hotel was wonderful. The only problem we had was with noisy people in the hallway.

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Loved the location not far from Texas Motor Speedway. Very nice rooms and the breakfast in the morning were awesome. You couldn't ask for more!! Loved it and hope to be back next year.

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It is not the hotel's fault in the least, of course, but guests driving themselves should be aware that the construction on Hwys 114 and 121 is a nightmare! It was very difficult to find our way into the hotel parking lot. I'm sure once it is done, it will be just fine, but for now, allow a little extra time to find the place if you are not familiar […] with the area, especially if you will be arriving at night in the dark. The accommodations were very good once we found them, however. Lisateave

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Excellent hotel for the very reasonable rate. Good breakfast and very attentive staff.

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Best breakfast ever!

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The staff was pleasant and very helpful. The hotel was clean. The breakfast was pretty good. The shower was wonderful. Very good location for restaurants and DFW. My only disappointment was the bed. It was very uncomfortable and I didn't sleep well. And I thought I paid too much to not get a comfortable bed. So, I probably will look for a Courtyard […] Mariott close to DFW to stay in next time. Lisateave

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Good hotel - nice, clean, great staff, conveniently located near DFW airport. Overall, the hotel is great. My only complaint is the breakfast. If feels cheap and the quality of the product reminds me of an elementary school cafeteria. Otherwise, it is fine, especially for a quick business trip.

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Excellent hotel, staff and food. The only reason for the poor Convenience rating, tho was due to the horrendous constructin goin on all around it.

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New, nice, clean. Would Stay here again

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Location is close to all the locations we wanted to visit while in the area for the Cotton Bowl, which included Historic Downtown Grapevine. We did not fly in, but would be a perfect location if traveling by air. Hiway 360 was close which made for an easy access to Rangers Stadium and Cowboys Stadium which we drove to for a Pep Rally and the Game. Fort […] Worth was fairly accessible also from this location. Breakfast was included in our stay and was great. Liked the new pancake making machine! Location was quiet considering being near the airport. Lisateave

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Rooms were very clean and bed was comfortable. Friendly staff! Great Location!

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For business travel this was a perfect overnight stay.

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There was so much highway and other roadwork in the area, it was hard to navigate. The staff had to tell me where to look for the hotel, because it was "hidden" behind another hotel and the only marker was a small sign at car height at the parking lot.

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This a great place to stay. Multiple dining options with in walking distance and just over the freeway from Main street in Grapevine. Road construction outside on the Freeway is brutal though. Waite till its over or risk getting stuck in hell.

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Good place to stay if you need to be near DFW airport or the Grapevine Mills Outlet Mall. Olive Garden and Joe's Crab Shack are on the same large property and very convenient, especially with all the road construction going on. Beds were comfortable and staff was very accommodating when we arrived early from a long flight from Italy and just needed […] to shower and sleep right away. Will definitely stay again as we visit family in the Grapevine area often. Lisateave

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Once I arrived, my stay at the Holiday Inn Express in Grapevine Tx.. was a pleasing experience. The rooms were large and comfortable. The hotel staff and facility were top notch. The road construction in the Irvine and Grapevine Tx. area is trying. Even my GPS had a hard time with the road work. (I think the Lady inside was getting mad at me because […] I could not turn where she wanted me too.) With a little patience one can have a very enjoyable experience. I would stay again. Lisateave

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We were very happy from the "get go". Free shuttle from the airport...only waited 12 minutes after calling. Very friendly front desk. Comfortable bed and the room was spotless. Breakfast was way more than donuts and coffee (NICE) Pool area was clean but would recommend keeping a closer eye to scum build up along pool walls. Shuttle to and from Grapevine […] was an added bonus. Lots of road construction around the hotel but did not have problems getting around. Lisateave

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Great place to stay. I will stay there again

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The hotel was fine. It was hidden behind the Hilton and we missed it the 1st time by. Lots of good restaurants nearby. All of the roads were torn up with construction but it was conveniently located near DFW and downtown Grapevine. The pool was nice. Breakfast included "protein" choices. Would stay there again.

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I had a very pleasant stay in Dallas, the hotel was crowded with teachers for a convention there, but, overall, it was quiet, nice and good for the time i was there.

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