Walt Disney World Swan - Lake Buena Vista

This is a very clean and beautiful hotel. Lots to do close by. Good for families also. Be prepared for the additional taxes and room charges.

I hate to give a poor review bc I liked the hotel accomodations and the convenient location, however, the fact this hotel double charged me for resort fees and parking(which I believe to be already excessive), put a very bad taste in my mouth. This is a Starwood resort, not Disney. They follow Disney's rules bc they lease their land. I just feel you […] will enjoy a Disney moderate for the same price...and without the extra fees! Lisateave

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Everything is good, but quite expensive.

Nice room, great pool area, good food but the worst check-in, bell service and food service I've experienced in years. I'll stay off property next time as it appears that Disney has lost its magic. Even the Hilton staff was far more helpful and efficient.

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I always wanted to stay at the Swan or Dolphin and I am glad I did. I do not think I will ever stay again With the price of the rooms you should not have to pay $15.00 to enter the self parking lot and $15.00 every time you leave. A Disney resort is a much better value.

The hotel needs a major remodelling. Breakfast service really bad and expensive.They made us wait about 20 minutes when most of the tables were available. Room was clean but smelling bad..we were expecting much more for the price...

The hotel provided easy access to epcot. Valet parking was included for both days and we only spent one night.

The wall behind the toiled had mold. I took pictures and sent it to hotel not even a courtesy call so far. Location and resort area outside is great as well as restaurants. But room definitely needs refurbishing.

Be careful when parking they will get you for 15 per day in addition to your room charges

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The swan did not honor our reservation even though the room was confirmed at the time of booking. The manager hallled us and would't make any effort to help us with an equal room, wantun to put us in a room overlooking a roof and by the elevator. She also spoke to us very condescending. I have been taking my children and grandchildren to disney for […] 45 years and HAVE NEVER BEEN treated so shabilly! Lisateave

,did not appreciate, nor expect, to incur additional charges upon check in. You must pay a $15 self parking fee and another charge for wifi, water, etc. PER DAY, no exceptions....

The hotel is in a great location. We walked to the Boardwalk, Epcot, and even Hollywood Studios. The pool is very nice...my son enjoyed the water slide and both kids loved the park. On the negative side, the restaurant choices at the hotel are very minimal. We never used the dining room...it was far from the lobby and always seemed empty. The poolside […] restaurant at the Dolphin had good food, but very poor service. The computers were apparently down (but our server never communicated this to us). We waited a long, long time for our food, a long time for my 5 year old's milk, and a very long time for the bill. We complained and the Swan ultimately reimbursed us for the lunch. However, it was clear the hotel is not Disney owned because this service is unacceptable to Disney. Next time we will pay more and stay at a Disney owned resort. Overall, the Swan is a nice upgrade from the more economical hotels. Lisateave

Efficient service for such a crowded hotel. Very comfortable beds. Skip the character buffet. Reserve if you want to have a good dinner because the good restaurants around here fill up fast. This is a great location for going to the boardwalk, MGM Studios or Epcot.

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My husband and I stayed at the Swan for the night. It was so beautiful and clean. We were given a room on the 12th floor and the view was lovely. We could see Hollywood Studios. Just to let you know... They charge for overnight parking ($15.00) or valet ($20.00). We expected it but just wanted to let you know. Bus trip to Disney was awesome as well. […] Very convienant. Lisateave

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Hotel was huge, the beds very comfortable. Room was very clean, everyone very nice and helpful. I was surprised to see that they charge for everything!!!!

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Excellent hotel in regards to location, amenities, room size and condition. The only thing I would like to see changed is the variety of television stations available. Though not alot of time is spent in the room, the number of stations offered is no better than at a 3rd class hotel.

the hotel is not good enough for being a 4 star

I Would not recommend this hotel to anyone with a perfume allergy (as they pump a very strong scent all through the lobby), or a small child. Everything for kids is over at the Dolphin including the pools, b'fast resturants and laundry (in case your little decides to throw-up before bed). I just found everything VERY inconvienent!

This resort is the only resort on Disney property that charges EXTRA for parking. A daily rate of $15.00 per day PLUS another daily fee called the Resort Fee of $14.00 per day. WHY? I know this is a Westin Property. I will keep my Dollars at the Disney Resorts in the future becuase I know in advanced what I am getting.

This hotel and the sister hotel The Dolphin are a great way to see Disney. These hotels are considered part of Disney so access to the parks are guaranteed even if the parks close due to reaching capacity limits. Easy walk to Epcot and a quick boat ride to the Studios.

Not a very upscale hotel. The mattress sags and isn't very comfortable. I was very dissapointed. The grounds are pretty and the location is great.

The Swan hotel was centrally located to parks and the boardwalk. Transportation was convienent and frequent. Accomodations were extremely clean and comfortable. Staff was efficient, informative, and helpful. Staff checked us right in and offered upgrades for nominal fee. We will definitely stay there again.

The room was very nice and the location was awesome. We walked to Hollywood studios and Epcot, plus spent time on the boardwalk. The only negatives were you had to pay for parking, which I just hate doing and the front desk clerk had zero sense of humor...

We made the trip to the hotel using our GPS and had almost no traffic during the busiest time of the year. The hotel however added extras to our bill, like parking and a strange package that let them still charge full price.

I have no complaints about this hotel! I've stayed at most of the Disney resorts on property and this one was up to par with the rest. Very clean and comfortable, great views, super convenient location, and the best part are the Disney Extra Magic Hours. The water taxi is always such a convenient option to get to Hollywood Studios and Epcot without […] worrying about parking or traffic too. My ONLY complaint really was the room service. Each morning our breakfast was either cold or barely luke warm by the time we got it. Not that I was expecting it to be piping hot or anything but I was slightly disappointed. Overall, I would absolutely recommend this hotel and stay here again! You definitely get your money's worth...I honestly didn't want to leave! Lisateave

The Swan is absolutely beautiful, staff is very helpful, and easy to get to all the parks.

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Great for families, perfect location for epcot and Hollywood studios. Beds very comfortable.

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Very happy experience , location , facilities and service was very good . Room Very clean , clear and confortables . bed and Pillot excelents/

This is a great hotel to stay for vacation. I'm glad I choose this hotel. I'm fully satisfy with the hotel and service.

The beds was very old. Me and my kids had back pains every moring. We did complaine and nothing has ever been done about it. Our room was near the service lift. In the nights you hear the lift moving up and dowm, which is annoying when you try to sleep. when you call room service they dont even answer. Very old features.

When we arrived we were impressed with the lobby and reservation front personnel was ok. The issue was when requesting towels which were not in the room at all! The guest services person was rude and condescending. When the towels finally arrived they were shabby and old. It is obvious this hotel needs some TLC and should have there star rating lowered! We […] were surprised with the bad level of service. Even worse we ate the Grove and was served cold soup which should have been hot! We were trying to enjoy the stay without being critical but he basic necessities were missing. Lisateave

Caitlin at the front desk make a huge difference to the stay - truly exceptional service and made the trip truly memorable for my kid.

The convenience of being able to park and forget the car was wonderful.All .lwe needed to do was hop on the bus or ferry. We were able to enjoy the parks because there was someone to take us back to the hotel.The hotel concierge was helpful but, obviously not knowledgeable about the resturant she booked our reservaations at. We paid $200.00 to have […] dinner in a bar area. After dinner, we found out that there were two other more intimate dining areas in the resturant. Breakfast was quite pricey at hotel . Lisateave

We were there for our honeymoon and would recommend to others to do so. We had a great time. Real friendly staff.

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We do not feel The Swan is a 4 Star Resort Hotel as advertised. While our room itself was clean and comfortable, the balcony was cramped barely fitting 2 metal chairs - the cement flooring and chairs were stained and dirty. The room overlooked the large air conditioning unit and there was a constant loud noise. The generators the maintenance/grounds […] crew used were extremely loud and disturbing. While the grounds were nicely kept and the weather beautiful, why weren't there more seating areas outside? Overall, a disappointment. Lisateave

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