Holiday Inn Express & Suites Portland Airport - Portland

Overall is good; however, the internet connection was poor. This was a problem to follow up with business e-mails. In the future I will stay at a different hotel. Thank you.

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I booked this hotel for a romantic overnight with me and my girlfriend. We absolutely loved it!! We stayed in the King suite with the jetted Jacuzzi tub and loved the room!! We liked it so much we have decided to book another getaway there.

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My wife and I really enjoyed our stay. The in room hot tub was excellent. The hot tub was large enough for us both comfortably im 6'3" tall and had plenty of room. The bed was extremely comfortable as well. Over all it was a fantastic room and well under tge price of other hotels in the area with in room hot tubs.

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I had booked a "suite" with a jacuzzi tub. It was a bit more expensive than I would have liked ($104) and the room was nothing special although entirely adequate. The only thing that was nice was the tub. The main issue was noise. The room was on the ground floor very near the reception area and an outside exit. Noise was continuous day and night, including […] loud groups of people passing by shouting. It is near where people walk to get to the breakfast area and the reception staff play a TV very loud. Had trouble resting or sleeping. I wouldn't stay in this sort of room again although perhaps the upper floor rooms are ok. Lisateave

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it was a great stay. Complimentary breakfast was excellent, good protein choices.

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very much enjoyed it, had been told i could leave car there if i stayed and get a shuttle to the airport with out charge, was disappointed to find the charge for that. had a wonderful full breakfast included in the stay that was very nice.

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The room was lovely and very comfortable. The included breakfast was very good with many selections. They even encouraged you to take a few things along for the trip - included bags in which to tote a piece of fruit, a roll, etc.

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Overall, a good stay. The washroom was a bit old and dated and the sink was way too low? The breakfast was a bit weak but served its purpose with two young children.

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The shuttle was late to the airport upon arrival. That and hearing a different driver complain about not receiving a tip for 10 minutes work were the only down sides. He was talking about me, but didn't realize I was within ear-shot. He took me to and from the Tri-Met station for the game. Me, by myself, no bags or anything. Guess I forgot to tip. Forgot. […] Not necessary. To each his own. The front desk staff was very helpful with local restaurant info, business center issues, etc. Shuttle service to a nearby Tri-Met (Portland light rail-Cascade station) was also provided and made getting to the game very simple. To sum up... Conveniently located from the airport (was very quiet), Tri-Met, nearby shopping, clean, great breakfast, great service. Great value all around and may stay again in the future. Lisateave

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Exemplary customer service

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LOVE this hotel!! Clean, friendly, breakfast is GREAT!!

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The hotel was a bit dated, and the room had a srange smell to it. It was nice to have a micrwave and fridge. Overall the room was spacious and clean. The breakfast was hot and good. The staff that ran breakfast was a bit rude. Beware incidental charges are $100/night! I would probably stay at the Hampton Inn next time, since I will be returning to the […] Portland area again soon. Lisateave

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This hotel was disgusting. It was dark. The person at the front desk smelled like alcohol and cirarettes. We asked for a room above the first floor and were denied. The room smelled so bad like fabreez we had no idea what smell they were trying to cover. It was so bad we didn't stay and walked out!

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The breakfast was hot and good, beds super comfortable, no funky smell, and staff were very friendly. However, the sauna and hot tub had a sign on them saying "permanently out of order" and that was disappointing because it was one of the reasons I booked this hotel. I was also a little miffed that they would not extend our checkout time by thirty minutes...we […] had stayed there for three days and they wouldn't let us come back and shower after our morning workout class. Lisateave

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Room smelled of cigarettes and air freshener lighting was horrible customer service was excellent!

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Overall stay was satisfying. However, we were not very pleased with the cleaning maid. The maids trying to enter the room twice in the morning at 7am when the check out time is 11am. First time was at 7:00 when we were all sleeping- good thing we had the swing bar door lock armed. They tried again 15 mintutes later. Both times, they didn't even try […] to knock and confirm if there was anyone inside the room and they failed to apologize after realizing the guests were still inside the room. Lisateave

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We went to Portland for a wedding at The Grotto, and it turned out that this hotel was less than 10 minutes away. Super easy access to freeways and arterials, so getting around was a breeze! Hotel was clean, staff was great, the room was fantastic! We will stay here again!

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The hotel was clean. The bed was so comfortable that we felt like we were sleeping on a cloud! The staff was friendly and the breakfast was awesome!

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The staff was very helpful and very courteous . The complimentay breakfas Great was wonderful

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Great location when arriving from airport. Shuttle service was quick, easy, comfortable. Able to take the shuttle back to the airport the next morning after late-night flight to pick up a rental car. Only downsides: rooms could use updating (old carpet, stuffy smell) and the CFL lightbulbs give the room a weird glow (flourescent-y instead of cozy). […] Great breakfast. Lisateave

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The hotel staff was great and hotel was very clean.

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The hotel was clean and neat and had a good general appearance. The room was a bit smaller than other HIX hotels I've stayed in, have no real seating area in the room. Better than the other HIX hotel in the area which I stayed at previously.

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Good experience (especially compared to the last Holiday Inn Express we stayed at in Savannah, GA (was the worst HIE experience we've ever had....& it cost us a lot of $$$$$)

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Excellent choice. We stayed 4 nights. Near enough to airport to be very convenient. Far enough away to avoid jet noises. Staff was very helpful and friendly. Good breakfasts. Courtesy van took us to nearby Light Rail (MAX) station on request and picked us up at the station in the airport. (It takes about 40 minutes to get downtown -- much better than […] trying to drive and find parking.) Caution: use your own cell phone to call the hotel to pick you up. Don't rely on the Red Coats at the airport -- or, if you do use them, stand there while they are talking to the hotel. The front desk said they got our name mixed up and the hotel said we weren't registered and didn't send the van. After a LONG wait, we spotted the van from the adjacent SpringHill Suites -- same ownership -- and it took us to the hotel. Interesting observation: the SpringHill driver called the front desk herself and was also told we weren't registered.... (Was it really the Red Coat's fault or was the Front Desk asleep at the switch?) Another minor problem: to no avail, for three days we reported that the TV remote would not let us access listed features such as Attractions, Hotel Info, etc. It only worked for TV and movies. Nonetheless, we would definitely stay with this property again. Lisateave

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Great place, stay staff was super helpful and made the stay nice. Would stay again.

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Great room. Much better breakfast than anticipated. Staff was courteous and helpful. I thought the value of what we received for what we paid was good. My only complaint was the bed. It was a foam mattress. At first I was excited to be able to try a foam mattress. However, this type of mattress gave me lower back pain like I've never experienced. On […] the flip side, my wife loved the foam mattress. The positive take on this for me was that now I know I will not be in the market for a foam mattress. I would still rate this hotel as a positive experience overall. Lisateave

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It was!

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The rooms are up-to-date. Flat screen tvs and comfortable furnishings. We love their full breakfast. So nice! We always choose Holiday Inn Express if there is one available where we are going.

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Easy and convenient to/from airport. Clean, comfortable, spacious.

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Overall good. Some challenges with forcefulness of shower & 1 of the hotels front desk attendants seemed not to understand we were from out of town and therefore didnot know how to navigate the Portland transit system or know how to get to certain areas. The shuttle drivers were very helpful.

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Great!! Always like coming there!!!

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Basic holiday inn express, the difference here is the staff. They really went above and beyond which makes the difference especially with business travel. Used to stay at a different PDX hotel, staff changed my mind.

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Comfortable rooms, convenient location.

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Pros: Very clean and comfortable room with attentive staff. Good workspace in room. Cons: No HDTV no sleep timer on remote Light by bed did not work. I was too tired to call and have someone come to fix so I did not report. I wish hotels in general would check to make sure everything is in working order prior to check in.

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Was a great stay!

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Stayed here before and after our trip to Maui, did a park and fly room. Only minutes from the airport but we found the room to be very quiet. We didn't get back to Portland until almost midnight and how nice it was to have someone promptly answer the phone and within 15 minutes was there to pick us up. Check in was fast and we were sleeping like the […] tired, tan babies we were. Thank you for the nice stay. Lisateave

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Very clean, comfortable and quiet location. The staff was friendly and helpful. They had an ample breakfast bar with alot of choices and the food was fresh and hot. There biggest downfall is the poor signage, I drove by it twice before noticing the very small sign at the entrance.

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My husband and I and our adult daughter stayed at this hotel prior to her early morning flight to Germany. The hotel was most convenient and the beds were VERY comfortable. Each queen bed was equipped with four pillows, with an additional two in the "closet". The breakfast had something for everyone and the eating area was clean, bright and comfortable. […] The shuttle was prompt both going to and returning from the airport. The staff was friendly and efficient. I had reason to call the hotel after check-out regarding IHG's Priority Club. The desk clerk was most helpful and better informed than the call center employees. We will most certainly stay here when we need an airport hotel. Our only complaint, and a small one at that, was that the hotel does not provide PBS, and, although it lists CNBC on it's TV lineup, does not provide that either. Lisateave

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The hotel was clean & near where we planned on spending time. Stayed Christmas Eve & staff always greeting us with a Merry Christmas. Would stay again on a visit to Portland.

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It was perfect

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Everything I expected! Hotel employees were exceptional !!

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i really enjoyed my stay. the hotel was fabulous. the room was a good size and clean. the bed was comfortable too. the breakfast they have was yummy. there was a lot of choices.

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Friendly staff, warm cookies, great selection at breakfast and hot water for showering. Great Stay!

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Really nice and convineant place to stay in portland

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