The Palmer House Hilton - Chicago

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The hotel was classy and clean, and we will definitely be back.

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great location, reasonable rates for Chicago downtown, polite and friendly staff, gorgeous lobby. The room they assigned us was quite spacious and comfortable. Would be happy to return again.

We were extremely happy & satisfied with our stay at the Palmer House Hilton! We got a GREAT deal through hotels.com on the room rate. The rooms were very clean and decorated nice. The location was perfect…we were within walking distance of everything (shopping on MI Ave, Millennium Park, Art Institute, Aquarium, Field Museum and train stops). Also, […] the concierge was super helpful with recommendations for restaurants and directions. The hotel itself is beautiful (the lobby is amazing) and there are lots of areas to sit and meet up with friends. There are two bars located in the hotel…Potter’s Lounge was our favorite spot to grab a drink before dinner. There is also a Starbucks on the street level with has a lot of sitting area as well. Honestly, a great hotel! Lisateave

Parking was outrageous, and horrible that both lounges closed at 12;00AM, especially when their was a huge crowd in the area . The whole reason we stayed downtown was to enjoy a wedding and not drink and drive and we were told we had to go to Millers pub????? $42.00 for parking when you are staying in the hotel is a bit over the top. Hotel is older […] but well kept, the bathroom was unreal at the very least the carpenter should of had the door swing out , would make it easier to take a shower???? Lisateave

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We stayed one night in the Executive Level for my wife's 40th birthday. Everything about our experience was perfect for this very special occasion, with one exception. The staff was absolutely outstanding--every single person with whom we interacted was genuine and helpful. These people like what they do! The hotel itself is magnificent and ideally […] located. The one downside was a very significant one--the mattress was clearly past its prime--very uncomfortable and we both barely slept on our one night stay. I had certainly hoped for and expected better, especially given the premium room and associated price. The management apologized, produced a nominal voucher for food at the hotel restaurant, and said they'd take care of the mattress. That didn't do us much good. Overall, a great experience but I believe a better move for management would've been to provide another night's stay in an equivalent room with a good mattress--in this respect I believe they fell well short of what would've been an appropriate response. Lisateave

We had a huge corner room and a great stay at this grand old hotel.

we enjoyed it. the bellmem helped us find a nice place to eat close by and gave good directions to highway 94 when we were leaving. everyone was very pleasant and patient

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We loved our stay at the Palmer House Hilton. The location is superb, quick access to all sorts of public transport (El, subway, bus). The hotel has a great historic feel. Rooms were comfortable and well kept. Staff was very nice. Lobby is a gorgeous place to sit. Being historic, the walls are a tad thin, but we slept fine, neighbors didn't keep us […] up. Everything in our room worked well and the products are nice (Peter Thomas Roth) Overall, great experience and I'd definitely go back. We booked with Hotels.com and the rate was fantastic, billing was quick and easy. Lisateave

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Great hotel! No real complaints

This was a great old hotel but I had a couple issues worth mentioning. Our room was small but very nicely decorated and clean however the noise coming from the 8-10 elevator shafts was unreal. I have never stayed in a hotel where I could so clearly and loudly hear the elevators going up and down all day and night. It was so loud it kept me up at night. […] The neighborhood is convenient but tons of homeless people everywhere which frightened my 3 children. Lisateave

Very convenient to all mass transit starting with the train from Midway that drops you off at Adams & Wabash ( The Palmer House). Theatre and Museums a block away and plenty of good food in the neighborhood.

The luxury and glamour from all times with the amenities of XXI century, all in one. Beautiful, excelent service and in the heart of Chicago is a great option for your holidays or business trip. Close to Michigan Avenue, Millenium Park and metro stations. Dont forget to take a drink in its amazing lobby bar.

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Great location. Room OK.

The Palmer House is located perfectly! My primary reason for my weekend stay was to see Jersey Boys and the hotel is a "stone throw" away. The red and blue line trains are within a block's walk; great eateries are within blocks; evening entertainments are also nearby. The hotel itself is self-sustained, however, the conveniences are not cheap - 2 drinks […] at the lounge cost $35! They weren't phenomenal nor were they signature drinks... I had a queen room and the TV was on the dresser to the side of the bed which made watching TV awkward. Of course, I didn't watch much TV - afterall, I am in downtown Chicago.... but I do like my wind-down time! Lisateave

This hotel is right by the art museum, great location.

The lobby is beautiful and I am sure some of the room are as well. The room we stayed in left a lot to be desired. It was like stepping into a room from 1995. It was a room with a bed and old tv. I had hoped for something a bit nicer.

Perfect location to play in the city. Close to a great breakfast place, Wineberry. Fell out of bed and was at the Art Institute. A short jaunt to RoseBud Tatorria. Walked along the lake Saturday morning. Cocktails in the afternoon at the lobby bar in the hotel. I love the Palmer House and can'r wait to go back. Recommendation: free wifi and rooms and […] the $62 parking fee is outrageous. Lisateave

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Fantastic old art deco hotel. Location was very convenient to Magnificent Mile, Millenium Park, Museums and Lake. Having two bathrooms in a room shared by three women was really a plus. The hotel is under renovation and we were in an older room, but it was still in good shape and clean. It did not have a mini bar / refrigerator, but I assume they will […] add those in upgraded rooms. Lisateave

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The room was lovely, the price was right. I can get very petty: Positives: Good quality bed linens, ironed sheets, lovely pillows. Spacious room with a too small exterior window. Negatives: Very bad acoustics. I could hear the next door guests' conversation through the bathroom vent. How can a major hotel not have HBO option on the TV? Housekeeping […] did not leave an adequate number of towels in my the second night of my stay. I had an old shower cap around my toothpaste because it had sprung a leak. The housekeeper discarded it. I don't expect to have to pay to use my hotel's health facilities. Lisateave

We had a really nice spring break in chicago at the Pamer House Hilton. The hotel itself is so elaborate and beautiful, but it is also really close to the Art Institute, Grant Park and Millenium Park, which was really nice. It is about a 2mile walk away from the Museum Campus and Water Tower. The staff was very helpful and kind, when you travel with […] 2 children sometimes staff get irritated but they were great. The afternoon tea was fun and the kids loved it. Lisateave

This is the second time we stayed at the Palmer House and it won't be the last. We were able to find a fantastic rate on hotels.com over the Easter weekend. We love the decor, the comfort of the beds and the convenient location - it is within walking distance of many things: sights, events, and tons of restaurants. We love the staff at the Palmer House […] - they are all very pleasant and eager to help with any questions. Next time, I want to have the Afternoon Tea! Lisateave

The kids were in awe of the hotel and it's beauty. The pool was clean, but full of people most of the time. My only request is a "free" continental breakfast on site. It was difficult to get everyone ready and leave the hotel for breakfast. There was breakfast available in the hotel restaurant, but it was $20 per person which was a little pricey for […] breakfast in my opinion. Lisateave

a great hotel dont miss it, newly renovated rooms

Beautiful hotel but the room was not as large as I expected. The toilet in our room was rather loud when flushed. The location of our hotel was awesome.

It was great! Beautiful and staff was very helpful. Loved the notalgia of the Empire Room. Location was perfect for our plans!!

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Very comfortable hotel in a great location for the Symphony, Art Institute and the Loop.

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For the high price we paid to stay here I expected a lot more from this hotel. The rooms were run down with dated ammenities. Elevator service was painfully slow. You had to pay for every extra ($20 to get internet, another $20 to print, $25 for an extra person and another $10 to use the gym). The tiny double beds were comfortable at least. The main […] conference space/foyer are nice and that's what you're paying for. Not getting your money's worth here! Lisateave

way too expensive for what you get. if you want to order food forget it they want $4.00 just for 1 banana. The rooms were not as nice as expected for the price they didn't even come with a coffee maker.

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We booked this on hotels.com for a great price. Room had two bathrooms and two double beds. We had an extra guest and ordered a roll-away bed which was just as comfortable as a real bed. Hotel was so convenient to the museum and the red line. Would highly recommend.

The hotel is in an excellent location. Lobby is beautiful and friendly staff. However, the shower water pressure was very low and the beds queen beds seemed little. They had nice linens but seemed small and short.

My family and I were very impressed with the hotel staff and there knowledge of things to see and do in the chicago area. The location of the hotel was perfect for us, since we came to chicago on the Amtrak from Milwaukee to Union Station. It was a short walk to the Palmer House Hilton. The only minor downside to the room was the view out our window. […] But all and all very satisfied with the hotel. Lisateave

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I couldn't find any info regarding the room size in the hotel. Hotel basically is a historical hotel with nice atmosphere in the lobby. But the room is kidda disappointed due to its size. The room is small, and the restroom is tiny. I can't even find the place to put my stuff in the restroom.

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The Palmer is a wonderful historical icon. Has one of the best public rooms in the city. A single sore point about the stay. In this day and age Wi-Fi should be universally available across the entire hotel, and especially in your room. It is annoying beyond expression to pay a decent room rate, eat in your restaurants, patronage your bar, and then […] have the hotel dig deeper in your pocket for internet service. Leaves a bad feeling about the experience. Lisateave

Perfect downtown location just a block or so off The Magnificent Mile. Close to the Art Institute of Chicago, th "Bean", restaurants and more.

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