Ashburn Hotel - London

The hotel is in a good location close to Kensington High Street and only a 10-15 walk up to the Royal Albert Hall (where we were going). The rooms are nicely decorated but the bed was rock hard and even though we paid extra for a King room, the bed was just two singles, with single mattresses, and a king size blanket and duvet. Breakfast included only […] covers continental and cooked is extra, but not silly prices. Lisateave

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My daughter and I stayed here for four days and were very satisfied with our stay. It is just around the corner from the Gloucester Rd tube station and the Hop on, Hop off bus tour. We found the staff pleasant and helpful. We had a small problem with the heat in our room, which was promptly and creatively handled. Breakfast was included with our room, […] and was more than adequate: fruit, juices, cheese, meats, pastries, toast and coffee served in French press coffee makers. There are many pubs and restaurants within easy walking distance (including Burger King and KFC if you need a fast food fix). I would definitely stay at The Ashburn again. Lisateave

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We had a great time in London and it was made so much better by the location and the atmosphere at the Ashburn. It was close to an underground station on the line to Heathrow. Room was a good size but the only downside in our room was that there was only 1 bedside light. The area felt very safe to walk around even at night. The room was very clean and […] we found the staff very friendly and helpful. The free Wi-Fi was good. Lisateave

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We will definitely come back to stay and recommend the hotel to others.

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Comfortable room, good location from Gloucester Road tube. The day that I stayed there was a problem with the hotel's licence so they could not sell any alcohol and the dinner offer was 2 beers and a home made pizza!, but apart from that very good.

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This is not a cheap hotel, but London is not cheap, and you get what you pay for. Not quite as fancy as I might have expected for the price, but no problems. A little road noise, but perfectly acceptable.

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We stayed here on two separate occasions during a recent trip to London. The first time we had a fairly large room overlooking the street. On the second stay, we had a very small room - it was hard to find a place to put our things. Both rooms were pleasant and had many amenities. There were many choices for the continental breakfast which was included […] in the room price. The hotel staff were friendly, helpful and efficient. Lisateave

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I cannot fault much about our stay, it\s position near the Gloucester Rd tube was simply great for Heathrow airport and the walk to the Albert Hall where we had tickets booked and the science museum was pleasent. The complimentary champagne and gifts are a lovely touch.it is time for some new carpetining in the corridors and stairs - but otherwise  […] fabulous! Lisateave

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Hotel was warm and comfortable located just where we wanted to be. Good value for the money.

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Nice service. Clean, comfortable room, friendly staff and nice atmosphere. Close to Gloucester train stop. Close to both nice local and fast food restaurants chance. Neighborhood is fine but not as active in the evening as other parts of the city. Overall, I would stay here again.

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Stayed for a week, staff were friendly and helpful. The room was clean and had everything you would need.

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Very nice room but the breakfast was lacking in variety

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A very nice hotel and convenient to Kensington and to the Gloucester Road tube station. I would personally stay again and for longer.

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The Ashburn hotel is trying to be a boutique hotel which it certainly is not!!! It is not worth a four star rating...Sorry but that’s the truth! The website photos look great and then when you get there it’s a bit of a let down. The staff are okay, though on our second evening there we walked into the bar/lounge to find two staff on their own leaning […] against the bar. We asked if we could get our free drink only to be told 'Sorry no, only between 7 and 8pm' and then one of the staff returned to browsing his mobile phone. We were not impressed with that! The heating didn’t work properly in the room, there was a portable air con/heater unit provided. It worked but looked very well used. From the experience that my partner and I received we will not be returning to the Ashburn hotel and would not recommend this hotel! There are far better hotels available for the money! Lisateave

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Nice Boutique Hotel In a great location with easy access to underground train. I found the staff to be Great! Very helpful and extremely friendly, always trying to keep the guest happy. Shortfalls were, small room (mine was #105) can't speak for others. Wish there was an exhaust fan in the bathroom for excessive steam generated from half enclosed shower […] which I am not used to. I would go again! Just hope I can get some better rates next time. A little expensive for my wallet. Lisateave

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The hotel and its staff were wonderful.

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Good hotel for a business trip to London. Friendly staff and decent local amenity.

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Location is great. Nice room. The dining area is on the small side but still nice. We had a small issue with something in the room which was attended to and remedied really well. No complaints.

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GOOD PLACE I LIKED THE COMPLEMENTARY DRINK EVERY DAY ROOMS ARE CLEAN BUT SMALL AS MOST OF CENTRAL LONDON HOTELS I DO NOT LIKE THE TV ( only 20 channels ) GOOD BREAKFAST AND HOTEL GAVE ME AN OPTION TO HAVE COMPLEMENTARY EGG DISH SINCE THEY DO NOT OFFER HALAL MEAT. overall it was good choise and I will sure book again

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nice hotel for the money - Beds could be more comfortable but very clean and nice location

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I have stayed at this hotel a number of times. You cannot beat its location both for access to Heathrow (tube station is 5 mins away) and the Knightsbridge area/rest of London. There are plenty of bars and restaurants close by but just far enough away that you don't have to deal with the noise. The staff are exceptionally helpful and very knowledgeable. […] I love the rooms as well as they have character rather than that cookie-cutter feel you get in many hotels. Lisateave

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I recently stayed at the Ashburn hotel for a week. The location of the hotel is excellent (less than 5 minute walk to Gloucester Road tube and within walking distance of V&A museum, Hyde Park and Royal Albert Hall). The rooms are small, but clean and come with all the essentials. It's also very quiet considering the hotel is on a busy road. The staff […] are very pleasant and helpful. Another big plus is the free wifi! It was also a nice touch to come back to a small "gift" each day left in my room (mostly little luxuries to make your stay that much more pleasant). Lisateave

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Great rooms. Excellent Service. Free Wi-Fi, Free Breakfast and Queen Beds all at a reasonable price! The hotel is very close to the Piccadilly Line station, bus stops and the hop-on, hop-off tour buses. There are many restaurants around, and even a small supermarket. It is within walking distance to Kensington Gardens and a few other attractions, other […] things are a quick hop on the tube to central London. Getting there from Heathrow airport was an easy 30 minute ride on the tube (no transfers needed). The concierge was very helpful with theater reservations and other tickets. The only thing I would change is the shower door. It was very hard to move and never closed quite completely so there was some splashing. I would definitely recommend this hotel and will stay there again. Lisateave

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This was the 3rd year in a row I stayed at the Ashburn. This hotel is perfect for me. It's close to the Tube (Gloucester Road station, Picadilly Line goes to/from Heathrow), very comfortable and attractive, and they serve breakfast on site. There are restaurants, supermarkets, and novelty shops all within easy walking distance. Knightsbridge (Harrod's!) […] , Kensington Gardens, and the Victoria & Albert and Natural History Museums also are within walking distance. Lisateave

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We upgraded to the "king" room, which only implies that the room it's self is larger and has a bathtub. I understand that all beds are the same size, only room size differs with the descriptions; "queen" room is smaller and only has a shower. Breakfast offerings were delicious, served promptly and reasonably priced; staff was very helpful and friendly. […] The bar/lounge was a nice respite after a busy day. Lisateave

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Your service is second to none and we would stay again in a heartbeat! I just didn't get why you had no plugs for hairdryers near a mirror? I get why they aren't in the bathroom, for safety, but I am severely nearsighted and had to look clear across the room and do my hair using the mirrors on the closet doors. It was very frustrating. Please know that […] we were happy with everything else. Thank you so much for a wonderful stay! Lisateave

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We loved the Ashburn hotel. The room was surprisingly large (a twin room) and spotlessly clean. The amenities were as described, e.g. robes, slippers, breakfast, small refrigerator in the room, etc. The hotel was very close to the tube - about 1 1/2 blocks and we felt very safe walking around the area. Next to the tube were a grocery store, and a Boots […] pharmacy. We very much appreciated the services of the two concierges who were very helpful and the young lady who served as receptionist. And, of course, who doesn't love a glass of champagne at night! Lisateave

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no wifi for 2 nights in a row of out 5 nights staying there. previous comments also complaint about this issue. It seems this happens constantly. the hotel failed to fix it. we wouldn't choose a hotel without wifi service. It was frustrating not having internet. what was even more frustrating was that the staff insisted wifi worked well, and that something […] must be wrong with our computer Lisateave

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Internet service required a new password each day and was interupted at times. Convienent to trains,nice neightborhood, quality amenities, rooms was a bit small with limited closet space but were comfortable. Staff was helpful.Continental breakfast was OK, limited bar menu.

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I had an amazing experience at this hotel. I was lucky enough to be upgraded to a King size room. The view was of the city road and was really breathtaking for someone new to the city. I loved the setup of the room and though that the bathroom was great. I had lots of room. I was able to walk to the Underground system in about 5 minutes. There is a […] lovely grocery store nearby on the way to the Underground. The area is great. There are some restaurants, a souvenir shop with a post office, and a charity shop nearby with amazing finds (called Zara). The hotel's concierge was amazing. I was able to catch a show for half price while I was in town. I also though that the breakfast was amazingly good. One night I ordered a light meal off the room service menu. The food came quickly and was really tasty. I would love to stay here again next time. Really- this place was superb! Worth every penny (or pence ;) ) Lisateave

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A lovely hotel...small and perfectly located between two tube stops and loads of charming, small restaurants. It is just a 9 block walk to the V & A and natural history museum. The staff were friendly and helpful...and the amenities included in the price were amazing...a full breakfast in the lovely breakfast room, free wi fi and a glass of good champagne […] each evening. Would definitely make the Ashburn my hotel next time in London. Lisateave

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I really enjoyed the staff at the front, particularly Elena and Stephen (sp?). Very pleasant to talk to and certainly helped to make my stay very enjoyable. Made me sad to leave...:-) The free WiFi in the rooms was the only problem. It worked fairly well from about 8:00 AM to roughly 9:00 PM, then became totally unusable. Hotel and service provider […] are aware of the problem but two months and counting to fix it. Be prepared to invest in an Internet Stick (or Rocket Stick) if you are there on business. Lisateave

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This hotel appears to be an upscale boutique hotel but it is anything but! We booked this hotel based on the the reviews written here and were very disappointed. While the rooms are tastefully decorated and the bathroom is done quite well, the mattress and bedding is more like a Hotel 1, Cheap and very uncomfortable. We asked at the receiption for a […] room with a better mattress and was told that this is the mattress that is in every room. The food was horrible. For a boutique hotel the food is on the level of a one star US hotel. The soup was, I believe, canned and the bread resembled that of spongy wonder bread. The morning continental breakfast consisted of packaged baked goods, wonder bread for toast and boxes of cereal. The carpeting in the hallway and in the stairwell was old and dirty. At the end of a long day of sight seeing this hotel is very cold and unfriendly and the bed will leave you in ruins! My recommendation is to save your money, go to a hotel that is a 2 star and you would get the same level of service or get a good recommendation for a real four star hotel. There did not appear to be many people staying at this establishment. When we left the gentleman who was checking us out never said I hoped you enjoyed your stay with us, or how did you enjoy your stay with us. He said you are paid up. No have a nice day or anything. Very unhappy people. Beware! Lisateave

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THIS IS SUCH A BEAUTIFUL HOTEL. EVERYTHING ABOUT IT IS EXCELLENT; THE STAFF ARE FRIENDLY, HELPFUL AND WELCOMING; THE ROOMS ARE SUPERB - LOVELY DECORATIONS, BEAUTYFULLY CLEAN AND PRESENTED WELL. THE BATHROOM IN PARTICULAR IS LOVELY WITH AN ABUNDANCE OF GOODIES - ADDED TO EACH DAY WITH LITTLE EXTRA TREATS! THE LOCATION OF THE HOTEL IS EXCELLENT FOR VISITING, […] WITH TUBE LINK ONLY A FEW YARDS AWAY. ALL IN ALL A SUPERB HOTEL AND WE HAD A SUPERB STAY. THANK YOU ASHBURN - WE WILL BE BACK Lisateave

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My mother and I stayed here for 5 nights in May and it was a lovely experience overall. We stayed in a 4th floor room with views of the street. I would recommend this hotel to everyone as I did a lot of research before choosing this one and I was not disappointed. A home away from home. Positive: Breakfast buffet was included in room rate and had enough […] variety to satisfy us each morning, the hotel is 2 minutes walk to Gloucester Rd Station that runs on the Piccadilly line and is perfect for getting you to all sights and to the centre of London. They upgraded our room on arrival, they held our bags for us when we arrived early, the concierge (American guy) was lovely and warm and new everything about London and advised a delicious Indian restaurant around the corner from the hotel, rooms are spacious by London standards and bathrooms are very large by London standards, complimentary champagne on arrival, complimentary small gift left by housekeeping each day (mints, chocolates, bath oils, etc) Negative: The reception lady was dry and unwelcoming, any hot breakfast items are charged extra e.g. 2.5 pounds for poached eggs, not close enough to walk to any sights or attractions Lisateave

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Access to the Tube, museums, a Waitrose grocery, and parks was excellent. Staff members were helpful; the internet connection was always robust; and the continental breakfast was good, varied, and ample. Having a paper at the door each morning was a plus as were the Gilchrist & Soames bath products. Our room was smaller than other reviews seemed to […] suggest, fairly typical of British and European rooms. We would only stay there again if we could book one of the larger rooms. In an attempt to include a desk, small table, comfy chair, etc., the room was too crowded with furniture --- even for us with only carry-on luggage. Other than that, a pleasant hotel in a nice area. Lisateave

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We stayed in London for one night before a side trip to Bath last month. While in Bath we decided that we did not want to return to the hotel in London as we had reservations to go back there for the remainder of our trip. Then we found the Ashburn Hotel. It was wonderful! It was very easy to find, very close to the tube station, and it was within our […] budget. The room was clean, well appointed and we were relieved to be at a nice hotel instead of the dreadful place we had been in before. They served a complimentary glass of champagne each evening and breakfast was included in the morning. The staff was very friendly and helpful. I have had nothing but good things to say about the Asburn Hotel since I have returned home. I would definitely stay there again. Lisateave

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The staff were not particularly helpful. Advice given proved to be incorrect. The room was overheated and the AC instructions were hidden away in a drawer and not found till we were leaving. The bed was so hard it made sleeping in it almost impossible. My joints ached by morning. I would not stay in this hotel again as there are loads of hotels in this […] location. I've stayed at the Vanderbuilt, that's where I'll go next time. Lisateave

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The Hotel is really cute and elegant, the room is always clean and sufficently large to enjoy a comfortable stay for two people (same review for the bathroom!! always clean!!)!! I really appreciate the welcome glass of Champagne at our arrival and the daily gift + newspaper we always find in the room when we come back in the afternoon!! Gloucester road […] Tube station is really few steps from the hotel and this means that all in London is easy and fast to be reached!! Really GOOD accomodation!! Lisateave

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Nice and clean hotel, the rooms were a decent size and well kept. The location is superb as it is a 2 minute walk to the Gloucester Road tube station. This hotel is ideal for everyone and well recommended.

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My fiancee and I stayed at this hotel for the last few days after visiting family to prepare for our flight home. After we arrived, we were upgraded to a very large room (for London or any standards) with a gorgeous bathroom. This hotel exceeded my expectations and will be the first hotel choice for me next time in London.

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The Ashburn is just around the corner from the underground (Circle, District and Piccadilly lines.) Staff were exceptionally courteous, professional and helpful. Complimentary champagne in the evening; delicious and very good selection for breakfast. Kensington is a marvelous area and a wonderful choice of locale as its still in zones 1 and 2 on the […] tube. Also, consierge recommended Olive, a superb Italian restaurant on Gloucester Road and we were not disappointed! Lisateave

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Great hotel, decent size rooms, showers, and great amenities. Very close to the tube and near some good pubs and restaurants. THe only problem we ran into was our heat did not work and we had to get a space heater that night as it was cold in our room in December. BUt overall service was great.

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Not everything was what I was expecting from a boutique hotel. Forniture looks cheap and the the hotel needs a "refresh" in order to be at 4stars standard. Good location and the staff is friendly. Breakfast is also good but not a huge variety of food is available. Good for business stay and weekend with family, but would not recommend for a romantic […] escape. Lisateave

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This was our first visit to London and we had a lovely stay at the Ashburn. The staff was friendly and helpful. The breakfast buffet provided a good start to our busy days. The location - just two blocks from the Tube - was great and made getting around easy. The room wasn't big, but the bathroom was bigger and nicer than we expected. We honestly didn't […] spend tons of time in the hotel, but the time we were there was quite comfortable. Lisateave

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convenient, clean, friendly, with small but doable rooms

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