The Rimrock Resort Hotel - Banff

I like this hotel. Clean, modern, sits in the mountain area, away from the chaos of the town or people, wonderful. I wish I had a upper floor so we can see the mountains better. Would stay again.

The room furniture, bathrooms and Carpet were in a very poor condition. Not worthy of a Four Star, Hotel is located in a good area though .

We couldn't believe the beauty of the views and the friendliness and helpfulness of the staff! Great spot!

We just returned from a weekend at the Rimrock. What fabulous service and ambiance right from the first moment we arrived until our checkout. We went for a quiet getaway and it was more than we could've imagined. There was a wedding at the hotel during the weekend and if we didn't know it was happening we would've never been able to tell. It was quiet, […] classy, each and every employee was fabulous, friendly and helpful. Thank you so much Lisateave

Great place. Clients had put us up at Fairmont Banff Springs, but I had stayed there before and had been very disappointed . Rimrock was a way better value, had wonderful amenities, and exceptional staff. There was a water main leak in the National Park which meant the water had to be turned off in the hotel for 24 hrs. Rimrock compensated with free […] breakfast, lots of bottled water, a 25% discount for future stay and made arrangements for Rimrock guests to use the facilities at the Fairmont. Front desk was very helpful. Concierge was very friendly and went out of his way to suggest best things to do based on weather conditions on the day...great trip, beautiful location. Will def stay here again! Lisateave

Great service

Strongly recommend! Five stars

We think the rimrock Hotel is perfect! Yes, the location is second to none, right in the midst of the mountains, trees and suuny Alberta skies. Our room was comfy and the best part was the lounge- food, drinks and an awesome setting. Could have stayed right there all day and night. We'll be back.

excellent hotel, close to gondola and hot springs. Beautiful inside, only complaint is that we found the beds too hard and the pillows a little uncomfortable. Would stay again!

The hotel is beautiful as are the surroundings. Prompt courteous service.

Great service. Clean. Relaxing. Enjoyed my stay

We absolutely love this hotel. The views from every room are incredible. The bedding is fantastic. We go back every couple of months.

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We stayed at this hotel for Easter long weekend and had a great time. Shuttle service to and from Banff Ave and really good bar service. Views amazing.

It's bit out of the way but the views and friendly staff made this hotel a great stay. Right on a mountain and our room was facing the valley it was beautiful. I'll be going again for sure. Dylan

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We stayed there for one night to enjoy the spa and have a good meal out. We booked the Deluxe room with a mountain view but ended up with partial mountain view and looking into the other wing. We had hoped to use the spa and sit in the jacuzzi but there was a screaming toddler in there who did not look old enough to be toilet trained. We went back later […] that evening and another screaming kid was in there. The adults only time was 9:30 - 10:30pm. Recommend children be not allowed in the jucuzzi, or make it adults only 7 - 10pm. We then phoned down to the front desk to see what time the Primrose restaurant opened as we knew the Eden was closed that night, and were advised it was closed and just the bar open. We were just then going to order room service but I happened to go downstairs and noticed the Primrose room was indeed open; someone at the front desk was misinformed. Anyway, we had a spectular meal and great table service ans staff were wonderful. Lisateave

Didn't mind our stay - its location is a tad isolated and the rooms are "ok". Paid for an upgrade to a premier room and it had a great view, but the bathroom was pretty dated - they need to bring their bathrooms into the 21st century. Wireless internet is something like $13.95 per day, which I didn't like - should be included. Also, the staff tended […] to try to upsell pretty hard on numerous occasions and I didn't want to deal with that. For instance my wife and I had a reservation booked at Grizzly House and when a staff member found out he pressed hard while I was relaxing in an arm chair to book at their 5 star restaurant. He went on about for quite a while. We stuck with our original reservation (by the way, highly recommend the Grizzly House). The spa was inflexible, no hot tub in the pool area and not a lot do do. Next time I will be staying at the Banff Springs. Lisateave

Great hotel to stay at in Banff. Great service and location to everything

Again, we are very happy with our stay, the hotel staff and surroundings! Spend the few extra dollars and get the Best Banff offers!

Here are the negatives: 1. Bed linen smell terrible 2. Pet smelly odour in the bathroom 3. Lousy service in the pool area 4. Parking is charged per day

Nice Hotel. Nice stay. Good location.

Hotel is in a spectacular location and the grand view rooms are well worth purchasing. Staff were friendly. Dining room was quite good except for dry and tasteless potatoes served with steak. Steak was dry aged variety and not to everyone's taste. Only real problem was a bedside alarm that went off very early in an adjacent, unoccupied room and due […] to minimal sound proofing woke us very early and kept us awake for at least an hour. Lisateave

Have stayed at The Banff Springs many times. This was first time at the Rimrock although it many ways preferred this location and handy shuttle bus into downton Banff. A definite must stay place.

My husband and I went to the Rimrock to celebrate our 29th wedding anniversary. The hotel is beautiful, the service was outstanding and because of our anniversary they gave us a complimentary upgrade and chocolates. We ate dinner at the hotel and the food was exceptional. We will definately be back.

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Hotel was clean and very nice. But there was an issue which should be addressed by the management for the future. I booked deluxe room with Hotels.com. While booking, I told that we are coming with a small dog. I was told that the fee will apply, and I will be charged $35 at check in. When we arrived, we were told that there is no deluxe room available […] where dogs are allowed. Check in clerk told us, that Hotels.com did not inform them about the dog. We were oferred to pay $50 for upgrade plus $35 for the dog. We refused to do so. The clerk went to talk to her superviser. She was away for 20 min. Then superviser showed up and offerred upgrade for $25. We agreed just because we were with a 3 year old, who was tired and we just did not want to argue ant longer. But we were very disappointed, because it was not our fault, we did not try to hide the dog while booking, The whole situation should have been resolved between Hotels.com and Rimrock hotel and not involve the client at all. It was not fair to charge any upgrade fee from the client. Other than that we enjoyed staying in Rimrock. Location is beautiful, service is very good, room is clean, and very nice swimming pool. Lisateave

Great restaurants in the hotel -better value than Calgary

We love this hotel. Second visit and will return soon. The first room was above the pool and had a chlorine smell which gave my partner a headache. We spoke to the main desk and they immediately moved us into an executive suite. Fantastic fireplace, great hotel overall.

Our room smelled like mold

enjoyed the spa and service very good

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My daughter and I had a great 4 days at the RIM ROCK .... the staff were excellent .... we had a double up grade room due to our room not being ready upon check in and we were so pleased had a wonderfull room with and excellent view.... We had dinner twice there and was excellent and had drinks in the lounge too ... had a surprise spa the morning on […] leaving and was such a great treat .... can't say anything else other than excellent Lisateave

This is without a doubt the nicest, cleanest, friendliest hotel in the Canadian Rockies. the Staff are the best and the dining is fabulous! The complimentary shuttle to the pick up point for skiing is great and allows you to relax without worrying about driving. We would recommend this jewel to all those interested in a wonderful get away!

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I don't recall recently staying in a hotel where the staff were so pleasant and accommodating. The view was magnificent, the buffet breakfast was very good value and our stay was wonderful - so wonderful in fact that we have booked to go again next Month!

i booked the room to get a deal and they put me in an old pet room with stains on the floor and the fact i am allergic was kind of bad

This is a great hotel with great customer service, very friendly staff. The two restaurants Primrose and Eden were a wonderful treat which exceeded our expectation. We would love to stay at this hotel when we go back to Banff.

The staff were friendly, helpful, service with a smile but unobtrusive. Surroundings were beautiful as this is away from the beaten path in the middle of nature. Comfortable spacious room and an elegantly styled and appointed facility. Possibly pricey but appropriate for this caliber of a property.

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The Rimrock Resort Hotel is in an excellent location, We had breakfast at the Primrose Restaurant and it offered a very nice view of the mountains. We found the standard room that we stayed in spacious and comfortable. The hotel staff was professional and friendly. Overall, we were very impressed and would definitely stay there again.

The Rimrock met all our expectations. The staff and hotel services were great and it was good to have the Aussie connection. Made our Xmas.

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We were very impressed with our stay in the Rimrock Hotel. We loved the Ginerbread House in the Lobby. Person checking us in could have been a little more friendly. She totally ignored me as I was standing next to my husband. The Hotel was comforting and relaxing and we all agreed it would stay on the HAYDE List. We felt the pricing of the items for […] sale in the room was a little high, especially the Water. Lisateave

We have been staying here overnight with our family of 6 for the past few years on our way to locales further into the BC interior. Very comfortable accomodations,great service and all the amenities for a fun and relaxing couple of days.The service has always been great and the concierge even located a copy of a book in 24 hours that one of our sons […] needed to read over the Christmas holiday and had forgotten to bring along! Saved the vacation... Lisateave

Staying at the rimrock was unbelievable!! It is in an amazing location with views everywhere!! Should be a five star!!

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