NH Doelen - Amsterdam

Fabulous location and quaint old hotel. Perfect for our stay in Amsterdam. However, if you are a serious wifi user, the router signal isnt strong enough to keep a connection (at least on the second floor). Requires you to log in every time you use it with extremely long name and password, very annoying.

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The reception staff were very helpful and courteous. The location is great to tram lines and shopping. The room was comfortable and clean. One aspect that would have been helpful to know is that the twin beds are pushed together with one headboard like a double bed.

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Hotel was quite run down, room overlooked a very noisy street, friendly staff but didn't have a standard smoking room so we had to upgrade to a superior room & pay extra, if house keeping arrived & you had a "do not disturb" sign on the door they left a goodie bag with a note outside your door which was very nice.

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Staff friendly, location excellent, has seen better days and I'm sure once renovated rates will go up.

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Hotel elegant and well appointed with friendly and efficient staff. Found the room comfortable although on the small side. Mattress was way too soft for my liking so did not get a good night's sleep, unfortunately. Otherwise, great location and very convenient to all the major tourist attractions. Would recommend the hotel to friends and colleagues […] . Lisateave

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An old hotel. Clean and perfectly located in the center. Staff were helpful. The rooms were a bit small, but can't really complain!

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Similar to other reviews, this hotel feels pretty dated - the decor is in need of refreshing throughout - in the communal areas and in the rooms. My room had damage along the bottom of the wardrobe (probably from bashings from suitcases!), small tears in the wallpaper, chipped paint on the window frame. In terms of cleanliness, generally good - the […] bathroom was spotless. However, the net curtains in the room looked dirty, were missing some hooks so didn't hang straight and weren't big enough for the window - I was on the 3rd floor and it would have been nicer not to have had them at all! Also, there was a stain on the carpet in front of the wardrobe - probably from someone trying to make a cup of tea or coffee as the only place to plug in the kettle was a socket inside the wardrobe! Otherwise, the facilities were good with a trouser press, kettle & teas/coffees (only powdered milk in sachets), over-priced mini bar, fixed hair dryer in the bathroom. Of particular note was an excellent shower - brilliant pressure and a great way to wake up. Excellent location for everything central, but surprisingly quiet for such a central location. My room did face onto the canal, but I didn't have any problems with noise as mentioned by other reviews - maybe I'm just a heavy sleeper! Lisateave

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The hotel is an older building in a great location. It is near Rembrant Square which is nice for restaurants, and very close to the Flower Market. It is within walking distance of the museums. I am an older, single woman and I felt safe walking around at night.

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great location,good breakfast ok rooms.just don't expect the 4star quality you'll find in the US.

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Lovely hotel in a great location. Some people will call it old fashioned etc I call it character.

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The hotel is centrally located with easy walking distance to all the tourist places we wanted to see.The staff was helpful and friendly. The room was clean, reasonable size, but the shower was not that good. The water temperature varied quite a lot. The breakfast was excellent as was the dining room overlooking a canal. Excellent value for money.

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This would once have been a very grand and opulent building so it is sad to see it has been allowed to deteriorate. I booked this hotel on one of the mystery hotel deals for a 4 star hotel and was a little disappointed. I would not describe it as 4 star. The staff were excellent , attentive. I was offered an upgraded room on check in and thought , ok […] let's treat myself. Comfortable but shabby. Wallpaper peeling, scuffs, unattractive and old fashioned. Breakfast buffet, excellent if a little expensive. Overall a pleasant stay but the hotel could be so much better. Problem is Amsterdam is expensive and I suppose upgrading the facilities to a true 4 star hotel would push up the price considerably. Lisateave

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Hotel was in a great location, no more than 10/15 minutes walk to all the main points of interest. Rooms could probably do with a bit of modernisation but they were very comfortable. Staff were friendly and helpful. Breakfast is pretty pricey at €20 each or €15 if you book a day in advance but there are plenty of places near the hotel to choose from. […] Wifi was pretty temperamental. Lisateave

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My suitcase was left in Gatwick and the hotel reception (Paul ) were extremely helpful in sorting it out. Also in recomending where to eat

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I found the hotel wifi useful, the location was great

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Zeno at the front desk was very helpfully.

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My room was tiny. Barely could stand in the bathroom. Had a Twin bed. House keeping was terrible. Bad Hotel. Great Location though.

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Location is very good. Close to major shopping street. Rooms are a bit spartan but extremely clean. Don't bother eating breakfast in the hotel - instead head next door to the very cool airy 2 level Cafe de Jarden. In summer, they open the patio right on the canal. Also the cafe attached to the hotel lobby is not too bad either for quick latte.

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A well situated hotel, clean bedroom with a decent bathroom. We were also upgraded to a canal view room so overall we were very happy with our stay. We'd certainly stay again.

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very helpful staff and great location would go back there again

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Booked a superior room which was then upgraded to what was called a junior suite. Nothing like a suite, just a larger room. Dread to think how small the regular rooms must be! Was worth the fabulous view though...beautiful. The hotel has original period features in reception and fantastic stairwell...however looks as if the rooms were last upgraded […] in the sixties and forgotten since then...peeling paint....grubby decor...creeking floors. Customer service inconsistent...ranging from very good to very poor. In theory had wi fi in room but connection impossible most of the time. Double bed turned out to be two joined up single mattresses. Lisateave

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everything was great, specially the location, close to everything. the entrance is beautiful! the rooms however where not super clean. not the whole room, particularly the bed. the bed linen was a bit old and that gave you the impression that it was not as clean as it should be.,

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The hotel was very tired in appearance and had seen better days. It is badly in need of renovation. The bed was uncomfortably soft with little in the way of springs. It is a 20 minute walk to the central rail station. It is central to the museums, shopping and the red light district. The room was suprisingly clean as were the linen. I would rate it […] as a 3 star but not the four advertised. Not value for money. Lisateave

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A very tired looking hotel in need of vast sums to modernise it.

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Convenient location close to tourist attractions, restaurants and public transportation.

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Great location n hotel was lovely, room needs updating as is looking very tired. Price was a little expensive considering limited facilities, however location made up for this.

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Common areas are nice. Good location. Rooms need a makeover....dim, poor ventilation.

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Soundproof wall are NOT soundproof. I could hear my neighbours' TV louder than my own. Rooms look very run down. I was disappointed with the appearance and standard of this hotel.

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Hotel in a lovely location overlooking river Amstel. The hotel looks a little jaded and could do with a refurbishment. That said they were replacing carpets on the stairs ,so maybe it is the start of some improvements. Nice central position with plenty of bars and cafe's in the location. Easy to walk to any of the major attractions in 15-20 mins.

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So much better than I expected from the comments. Yes a bit faded, but clean, comfortable and in an excellent position - at the edge of the city centre but easily within walking distance of the museums and markets. I read the comments before I went and felt a bit concerned however these were unfounded. If you're used to staying in character, slightly […] shabby (but clean) hotels in Europe this will not disappoint. Comfortable bed, white linen and clean towels. Just a tip though - the internet is free but you need to ask at the desk where they will give you the id and code, if you try to connect from your room it says that there is a cost. Go to the Doelen, don't expect shiny luxury, but enjoy none the less. Lisateave

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Hotel is about 7-8 years overdue for remodelling. Rooms are small but this is normal for AMS but room has far too much unusable furniture which makes it appear even smaller than it is. General housekeeping is good but condition of carpets and furniture is dreadful. Staff were helpful and really nice In 2012 any hotel still using cathode ray tube TV […] cannot be considered as 4* standard as this claims to be. Similarly the hotel has no communal area and is really a 2-3* boutique hotel at best Best redeeming feature is I had high floor with nice view over canal and city, otherwise best avoided Lisateave

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good location. not in the midst of madness but close. room was good size for older european hotel but we had a larger/superior room was worth it. clean and staff was courteous and helpful.

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Location excellent, facade impressive but Hotel was run down and needed upgrading. Breakfast was good but Hotel did not have bar facilities, coffee shop etc. which one would expect in a 4 star Hotel.

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The history of Rembrandt painting "the night watch" added to the ambience of this 17th century hotel. Location was great staff excellent. Added to a great Amsterdam visit.

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For a 4-star hotel in the middle of Amsterdam, the amenities and the upkeep are not that great. My room - for which I had to pay an extra 30 Euros a night - had torn and dirty wallpaper, and an old style TV that was missing the remote. There is free Wifi only in the lobby area. To have Wifi in the room you have to pay extra. You have to ask for a robe. […] There are additional charges for ordering room service - which I think it's crazy. So if you order a 3 Euro Diet Coke you will have to pay an extra 4 Euros for the Room Service charge. Also, the room service food was bad - the pasta with meatballs I ordered tasted as if it had been re-heated. The chocolate dessert and the fresh juice were good. Lisateave

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Fab but very very noisy

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Grand lovely weather and staff at the hotel were acomadating and friendly

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Well maintained hotel. Charming street. Quiet. Clean. Extras expensive,eg, return shuttle to airport:€32. Also dear: wifi,breakfast.

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Super convenient location. It's a quick walk from a tram stop and just about everywhere else in central Amsterdam. We had the basic level of room, and it was clean and the bed comfortable. It is an older property, so don't expect a very *big* room, but it seemed well kept up. The staff was very helpful.

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We stayed in the Hotel for 5 nights and enjoyed it very much. The Hotel is located in the city center but in a quite place with a canal outside the door... The room is a bit small, but still comfortable and with a nice atmosphere. The hotel employees were always nice and helpful. We also recommend the Company Coffee next door to the hotel (there is […] an internal hallway connecting them), part for the coffee it has comfortable armchairs, canal view and WiFi. Lisateave

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Nothing made my stay at this Expedia booked hotel pleasant. The rooms are smaller than tiny. A room was not available until several hours after indicated check-in time. The only room remaining was a smelly smoking room with non-soundproof windows above the hotel front entrance where disturbing noises were during all night. The in-room wifi didn't work […] appropriate. Lisateave

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The hotel is really well located, in downtown Amsterdam, close to nice canals, attractions, etc. The hotel is in a historical building. Because of that, rooms are a little small, but service is very friendly and things seem to work well.

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Hotel people are wonderful and helpful. Beautiful historic hotel, well-kept in an ideal location close to everything. Room is small by U.S. standards,but comfortable, bathroom tub is huge and great! Needs more closet space or dresser drawers. Noise outside goes on all night long. Close up the windows and it gets too hot in the room. Loved the hotel […] anyway. Lisateave

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