Cambridge City Hotel - Cambridge

We spent 2 nights at this hotel. It was fine but I think there are nicer places to stay in Cambridge. It's in a noisy, rougher part of Cambridge but still only a short walk to the scenic university buildings. The room was quite dark but comfortable. Breakfast very expensive so didn't have that at the hotel. Noise from the pub or nightclub could be heard […] til midnight on the Sat night. Lisateave

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We stayed one night in Cambridge City. It was ok, but seemed overpriced for the quality of the facilities. Everything was fine, but felt quite dated. I was also disappointed that in this day and age they charge extra for WiFi. On the plus side, it was well-located, and within walking distance of most sights in Cambridge.

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Excellent value and service, one room with 2 large beds sufficient for 4 adults

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We booked a king suite for our 2 night stay, and we were extremely dissapointed that all the suites in the hotel are positioned right behind the lifts. Needless to say all you can hear is the lift going up and down and the doors creaking open. We asked to be moved and were told we could be moved to a normal king room, but they could not offer us a suite […] due to all being positioned next to the lifts. This I really dont understand, why put your most expensive rooms in the noisiest place!! We had a comfortable stay in our new room, though i do feel for the cost of the rooms they are starting to look quite tatty, i.e. a big crack across the sink! Bed was comfortable and room temperature was easy to control. I would stay here again, because of the location, but I would not pay the extra for a suite. It would have been nice to be offered a refund for some of the cost of the suite as we didn't get to stay in it. Lisateave

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Great Position but run down and Shabby, used to be Crowne Plaza but needs major re-furb. Linen was clean but decor/carpet poor. Breakfast was cold every morning. :-(

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Awful stay Room hot No mini bar Tea and coffee supplies not replenished No outside windows do no fresh air Wouldn't go back

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Perfect location- quiet but a stone throw from the shops, bars and restaurants. The room was excellent and had a very comfortable bed and clean bathroom. Easy valet parking and friendly staff. I look forward to my next visit!

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great customer service and location.

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Basic clean room, good location. i was disappointed to discover that, on checking my bank statment , the hotel had charged me for the room (which was fully paid) and a dinner I didn't have, they refunded it now but still feel disappointed and won't trust them with my card again

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The reception and concierge staff were very helpful, however like so many hotels when you get to the room it's a disappointment. We'd stayed in a hotel in central Norwich the night before which was half the price and more than twice as good. Surely in these times a widescreen and flatscreen TV should be standard? Condition of room generally poor - it […] had everything, but everything also felt heavily "used" and past it's best. Lisateave

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It's still a good hotel and you can't beat the location, However, it's not quite as nice any longer as it was when it was still a Crowne Plaza. Starting from the toiletries in the room, it all feels a bit cheaper.

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Thoroughly enjoyed our stay in the Cambridge City Hotel. The staff were friendly and helpful and ensured we had everything we needed to make it a pleasure to stay. The hotel is spotless and as it is situated next door to John Lewis and the centre of Cambridge, what more could you ask. We will definitely be returning.

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Great. Except prefer to be able to open bedroom window. Heating system annoying and puzzling.

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Great location, rooms were very dated and food was too expensive but overall it was okay.

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The hotel was excellently located opposite the college where we were dining. It provided everything we required for a comfortable overnight stay.

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Street side rooms are noisy - lots of drunken revelry at night. Breakfast is expensive. Otherwise this place is fine.

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Very good but not as good as when it was crowne plaza. Will stay again.

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Firstly, the hotel doesn't state that parking there involves paying £18 per night so be wary of that. The room also wasn't as large as the photos made out to be but it was still adequate and due to being in Cambridge, not much time will be spent in the room. The hotel was perfectly placed in the centre of town, 5 minute walk from the Colleges. I would […] recommend The Chop House for a meal and going punting. Great experience Lisateave

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Hotel pleasant enough and staff very friendly, but everything was very expensive (food, drinks, internet access). I would not use it again.

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We stayed in this hotel for a surgical conference. The hotel was really reasonably priced and had lots of amenities. However the breakfast, parking and bar are all quite expensive. Also the lack of inclusive wifi was disappointment.

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Unlike many hotels in this category it was not too warm; just very pleasant temperature. What could improve were the soap/body lotion/bath bubble stuff; they were of hideous scent and quality. Really bad; not only did the body lotion smell awful but it also was sticky as hell.Do get better quality there. Otherwise, happy with everything.

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I was initially given a room which overlooked the large John Lewis next door. The industrial air-conditioners were quite loud, but reception were very happy to relocate me to another room with minimal fuss. The general impression was one of being used more frequently than maintenance allows for. The entrance with the concierge desk is a little unwelcoming […] and the reception area is a work in progress. Nothing inherently wrong with the room, even if the iron and ironing board (good to have one) are attached to the wall (ugly - should be hidden in the wardrobe). Excellent shower. Comfortable bed. Small misunderstanding about check-out - apparently it is 12pm, even though the information in the room says 1pm. My understanding is that this used to belong to a large international hotel chain until recently. I suspect that many of the things identified are teething problems and may be fixed in the near future. Lisateave

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The room was nice, very professional but the TV should be updated. Still a CRT. The bed was very comfortable and location excellent as it is near enough in central Cambridge

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Stayed for 4 nights on business and the only comment I have is it was just 'ok'. First nights arrival the room was very cold and took several hours to warm up, the rooms are very tired looking and in need of a refurb including the very old small CRT TV. I opted not to have the breakfast at nearly 18GBP! and walked around the corner to Starbucks in the […] mornings. I only ate at the hotel once and must say it was the worst dinner I have ever had.. Chose the chicken dhansak and it was just awful, i have had better 1.99 microwave meals.. The chicken tasted horrible and the dish was just bland. Did not eat in the main restaurant so maybe that would've been better. The hotel staff were polite and helpful and the location was very good. Lisateave

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friendly staff, fantastic location right next to john lewis in the centre and free valet parking but avoid the £18 overnight parking charge by parking your car on the next street in the evening when parking is unrestricted and giving it back to valet early in the morning before restrictions kick in. nice and clean place, good lobby and bar area, lacking […] any character or special little touches once you get to the rooms but nothing wrong with them. wifi is not free, bit silly but you can get mobile signal. Lisateave

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Very convenient for colleges and sights - easy walking distance. We went for a graduation - a family of 6 one of whom was in a wheel chair. When I booked, 3 weeks prior to arrival, it was called the Crowne Plaza. I was a bit concerned when the sign on the hotel read Cambridge City. The hotel has a private area in the attached parking lot, directly accessible […] through the hotel, which - although expensive at GBP18 per night - is essential in central Cambridge. The beds were comfortable. The staff are plentiful and helpful. Things I complained about were attended to. So saying we had no hot water in the bath / shower the first morning; only 1 of 3 rooms had a safe and that did not work; only 1 of 3 rooms had a fridge; the toilets and the carpets were dirty. We had requested a disabled access room and this was provided equipped with wide door, toilet and bath rails and emergency bell pulls. However when my mother pulled one of those thinking it was the light switch, nobody responded. The new management (read the front desk) said they were aware of a lot of problems and apologised saying they were working on addressing these. I would stay again and hope that it had improved as the location and the parking outweigh a lot of negatives. Lisateave

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The hotel is in avery good location and very central. I would have preferred a room with a window that opened.

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The Crowne Plaza is ideally situated in the middle of Cambridge. It has it's own car park under the hotel which is such a bonus. You arrive under the Crowne Plaza canope and are met by very helpful staff who help you unload your luggage & then park the car for you. The breakfast is great, & the rooms very comfortable - but in need of modernisation - […] however everything works, & if you want a comfortable hotel, this one has wonderful staff , everyone smiles & greets you as though they enjoy their job. Lisateave

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It was very very plesent will certenly stay again

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The Crown Plaza in Cambridge is a good, comfortable hotel with helpful staff in a central location.

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The bedrooms are in need of some tlc especially the bathroom. Please note that if you need an open window with fresh air to sleep then this hotel is not for you. The windows on the inside of the hotel overlooking the reception, restaurant and bar do not open. There is A/C in the room but even at 16 degrees Celsius it didn't do the job for me. Overnight […] parking is 18 pounds and WI-FI can be purchased on a number of tariffs. Please note that it is one device per room. Location to the city center is a bonus with John Lewis less than 500 meters on foot. The train station is approximately 10 minutes in a cab/car but with the traffic congestion it could be 30 minutes. Plan ahead or avoid Hills Road by turning left onto Gonville Place from Regent Street. Lisateave

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Right in the centre of town, with convenient valet parking. Once parked up you can walk to most places. Excellent staff; helpful and accommodating. Great breakfasts. Two double beds in the room keeps the cost down for families. Only negative is that the rooms need an update.

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Can't get more 'central', but pay for it. Housekeeping didn't respond to issue re bathroom, charged for papers without notice that there was a charge, time of Monday breakfast wasn't posted, so I missed it because is closed an hour earlier than weekend. Won't be back; will try other places, even if not as central.

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