Nassau Palm Hotel - Nassau

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The hotel needs maintenance upgrade

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The place wasn't clean and needs a upgrade fast, the shower had salt water smh never again I slept with my clothes on...

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could use a little sprucing up /great location beach front sites/helpful staff

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Extreme neglect to maintenance... Always interruptions in services like Internet, water supply, Elevators all broken, etc... They even cheated me by checking me into a lesser room than what I paid for and when you ever point out any of these things to them its NEVER THEIR FAULT.. they always blame it on someone else.. Mistakes can be forgiven but failure […] to correct or at least acknowledge mistakes is unforgiving in my books.. STAY AWAY from this horrible hotel if you wish to avoid unnecessary stress in your life.. Lisateave

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The Elevator is horribly slow, it have broken tiles and scratches all over the walls.. In general the elevator is a nightmare to use considering there is only one elevator and approximately 160 rooms on 5 floors. The rest of the building is equally lacking proper maintenance. The rooms were not bad though the furniture is old, at least its not too dirty. […] During my stay at this hotel, I was stuck without internet connection for about a day and the next morning there was no water to take a shower. Not to mention they put me in a room without a balcony after I paid for a room with a balcony... But don't worry, nothing is ever their fault. They are always ready with an excuse to blame it on someone else. The location of this Hotel is the best part of it... Junkanoo beach is across the street from the hotel.. Other than that this hotel have nothing good to offer. Lisateave

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good for business all round ok.

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Be aware some days u have water and some days u don't!

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I stayed at this Hotel 5 years ago and for the price it was great..I found out this time that they do not want to maintain it because it is going up for sale...No more restaurant, no more room service, one Bar out of two and the one that is open is only half stocked...People are nice and friendly....Never ever will I stay at this Hotel...

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the service was very poor, in the reservation was there that we would have internet in the room, we did not had, that is a shame, we are a couple of travelers, we do travel all year long for at least 330 days a year, and there we had found one of the worst breakfast ever... has nothing, definitely nothing that we could call healthy, and if you wish […] a egg, you should pay 2,5USD for each egg, have no words for that... once i want to boil something on the kitchen, then i should pay 30 extra bucks for that, surprisingly bad, we never had changed our towels, every evening we should go down to the reception with our dirt towels and beg to them to change to us, kinda a favor, please,,,, unacceptable ... anyways, bahamas weather is good Lisateave

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the rates for the internet is too high but i enjoyed the stay,walking distance to town n other places and good customer service

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Worst hotel ever. Room dirty. Toilet damaged. Breakfast disgusting.

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-No restaurant -No free wifi -Junkanoo Resort next door is as clean, rooms are 10 dollars cheaper, they have free wife, and there is a restaurant. -The floors, the walls, the furniture are old but quite clean and solid. My advice to the hotel management: free wifi and a restaurant, or at least sandwiches in the gift shop.

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my stay was ok apart from one of the front office agent who check me mi in Saturday night she was very rude she did not let me feel welcome

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I had better stayed elsewhere. Pictures on the internet can really fool you. Tried to make the best of it but couldn't. Paradise island next for sure. Spend a little extra all inclusive and be comfortable. I changed rooms 3 times.

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Feels well past its best. Very low price for a hotel in Nassau, but pay more if you’re looking for a vacation hotel.

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My family stayed here for one night before we were going to Atlantis. It was just fine for that. Would not want to stay there for my whole vacation. But the rooms were adequate and the pool was nice. You get what you pay for and this wasn't much so I have no complaints.

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Staff was friendly and accomodating. Easy walk to downtown Nassau, Junkanoo Beach offered great snorkeling, tiki bars, etc.Hotel room was clean and housekeeping was above the average. I'll stay again!

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my stay was very good.it could not be any better.I will consider staying there again

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AWFUL! Don't stay here! Room was disgusting and smelled like dry urine. It took forever to get new/clean towels.

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The hotel definitely looks nicer from the outside! we got there and the lobby was very small! It also had an armed guard in the lobby (scary!), and they gave us wristbands to wear so that we could prove we were guests of the hotel. I guess they have had problems of people walking in. Our room was dingy and musty smelling. The coffee pot didn't fit the […] coffee maker so we couldn't have any coffee. There was also a small hole in the door so we could see out the bottom of the door. Some positives of the hotel: it was whithin walking distance of the beach and shopping downtown, it had a travel person in the lobby to help plan some activities, our room had cable with lots of American channels, and a good continental breakfast. Would not stay at this hotel for more than one night, but becasue we were staying before boarding a boat and we stayed out of the room, it was OK. Lisateave

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We didn't have to pay the "energy surcharge" because we booked through hotels.com. All the receptionists at the lobby were helpful. The room was generally clean, although the bathroom stinks the entire 3 nights we were there and we don't know why. Our safe also did not work and the hotel pool does not look clean. The great thing about the hotel is its […] location. It is across Junkanoo Beach. If you walk one side, it's 20 minutes away from Arawak Cay/Fish Fry and the if you walk the other, it's 20 minutes away from Downtown Nassau. We're from New York, so we didn't mind walking. We took a cab to Atlantis in Paradise Island that cost us $20. Lisateave

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It had some problems, we were moved to other rooms because some things didnt work like security boxes that didnt open, lights that didnt turn on, air conditioning was mal functioning. The computers that guest can use dont have printers, to use the phones was very expensive, their phone cards were $20 minimum but the worst is the very unsafe and totally […] not handy way to get to the beach. Lisateave

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The pillows are horrible, a king size bed with 3 small (needs to be replace) pancake pillows. Have they heard of king size pillows. The lobby has a musty smell. But overall it was ok I only stayed one night check in 4pm and check out 5am so for one night it suited the purpose sleep and leave plus in walking distance to down town.

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IT IS A NICE HOTEL AND GOOD LOCATOIN

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The Nassau Palm Hotel is a pretty cheap hotel, so don't expect too much. Our room was OK, but it was really noisy because the hotel is located right next to a busy street and the windows did not close properly. The pools were in very bad condition and the staff was very unkind. The hotel is conveniently located close to downtown Nassau and there is […] Junkanoo beach right across the street (not the prettiest, but OK for an hour or so). All in all, I would not recommend this hotel. Lisateave

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Terrible front desk service, room was decently clean though everything (including the sheets) were old. Not worth the $$$

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Totaly not what I expected...Hotel staff not welcomming the most plesant person I met at this hotel was the security guard at the gate, from there every thing goes down hill. Old baath towels and when you did get a new towel it left lint all over your body. It looks nice in picture but seeing it live it looks like a big prison...I could go on and on […] but thinking about this place is just going to spoil my day. Lisateave

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The room was dirty. The sheets smelt like a used toilet.

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The staff were unapologetic about the condition of the hotel and lack of amenities; i.e clean towels and a fully functioning lock on the door. The response to these complaints was "This is a 2 star hotel, what did you expect?" The desk positioned in the lobby selling day trips and booze cruises was annoying to pass coming in and out of the hotel. It […] felt like I was being harassed rather than approached by the salesperson. I was forced to wear a paper bracelet and told on the 2nd day that it was mandatory for security purposes. Well, "security" sure dropped the ball because I had been waltzing in and out undetected, and certainly wasn't asked by any other hotel employees if I was a guest, or simply hanging out on the property. It should probably also be mentioned that the guy responsible for renting out the scooters was less that professional, and hitting on teenage girls as they walked by with their parents checking into the hotel. Needless to say, I checked out on the 2nd day and went to the Best Western Bayview Suites on Paradise Island. THAT place I recommend. Excellent staff, great location, clean, comfortable rooms, and no hassle from anyone. Lisateave

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Filthy dirty, cockroaches, mold, rust stains, cigarette burns on the blankets, I couldn't loathe this place more if I tried. Left after three hours. It was like being in a tenement slum. No one should be subjected to this hotel.

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The best thing about this motel is its location - not downtown but close enough. Also across the street from a descent beach. The motel is showing its age but for the price, was not a bad option.

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From the previous reviews I was a bit scared, but found them to be a bit misleading. Yes the hotel is run down, however it is not that bad. My room was clean but outdated. The bathroom is small and no bathtub, just shower which the water hardly came out at all. But the hotel is in a perfect location if you want to walk to downtown which we did every […] day. The staff are all extremely nice and seem like they genuinely want to help you, but they are slow and seem short handed. We had no towels in the room one day and it took three phone calls and 1 1/2 hours later to get them. The breakfast is just muffins. toast, and cereal. The fruit was just watermelon, but free. Considering all food at the restaurants is very expensive, this helped out alot with 2 growing teenagers. Overall not bad and would probably stay here again if the other hotels are way more expensive. Lisateave

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the only good thing about this hotel is that there was a nice lady at check in they really need to clean the place up one of my beds fell through the frame the owners should be ashamed

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We liked the small beach out front, walking distance to famous fish fry, next to cricket on the weekend and an easy walk into town. Not luxury, but great position.

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The hotel is right on the main road, which may be convenient but is also extremely loud. The windows didn't close completely and we had to wear ear plugs to get some rest at night. The room lacked proper curtains, which leftthe rooms nearly completely lit at night due to the bright lights in the courtyard and on the roof. The bathroom was moldy and […] the towels smelled like sewage on some days The carpet was riddled with stains and the fridge was suspiciously dark. The breakfast was hardly edible. The few good things to say about the hotel is that it is literally within stumbling distance to the junkanoo beach, was cheaper than anything else and served fresh fruit at breakfast. Lisateave

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it's old and need to be renovated. Our room was clean. the staff was helpful. it's within walking distance of the zoo which is a nice place to visit. Also within walking distance are several resturants. I can recommned the Twin Brothers. Great food. the price is resonable compared to everyone else. It is a $28 cab to the airport.

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- Old hotel, kind dirty, elevator dirty and one was broken. - Security guard begs for money. - Some Staff do not smile as often to the guests. - No Wifi internet, cost $10 an hour and $16 a day. - Breakfast is very average. - Cockroaches and aunts found in the room. The check out at 12:30 PM, a charge for stay a half hour extra. - But, great location, […] walking distance to downtown. - Need new remodeling, painting and more smiles… - Lisateave

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The people were friendly and the security guards were pretty cool. The people at the hotel rented me a scooter and helped me know which part of town to stay away from...which is pretty much anything that is east of the hotel or south. The rooms were pretty good minus the floors, I got bit by something one day and also there are tons of those tiny bugs […] in certain areas, like in the elevator....but other than that the stay was great. Lisateave

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the hotel is ok, but no tangible improvement to the infrastructure in the last few years. O by the way the breakfast has been downgraded to mediocre. The elevator appearance and condition can use some enhancement.

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The Nassau Palm was a Holiday Inn at one time. It is a good hotel for the traveler who does not want to pay resort prices. It has a great location down town with the beach and bay right across the street. You can watch the cruise ships enter the harbor from the hotel. The shopping district, straw market, and some restaurants are within easy walking […] distance. The hotel itself is OK (I've used it for more than 10 years). I had a pleasant 4 night stay with a comfortable and clean room. Since my business was down town I was close to work. When it's time to head to the airport, you are on the right side of town (just west) so you don't get caught up in mid-town traffic. Down-side: It's older, needs some repairs and upkeep, wireless internet is available only on the main floor lobby area and is pricey (I go to Starbucks for coffee and wi-fi). Lisateave

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The hotel need alot off impovement it is old building carpet is dirt

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You get what you pay for. It is not on the same standard as the luxury hotels but the price reflects that. This is an adequate hotel that is far enough from the center of town to avoid most of the cruise ship crowds. You must cross the busy street to get to the beach but the swimming pool on the property is good in the mornings. All the staff were very […] helpful and friendly but management and supervision are hard to find. Parking can get crowded. No internet in the rooms only in the lobby or internet center and not cheap ! Lisateave

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I guess you get what you pay for! Front desk was extremely slow and looked annoyed when I asked simple questions re possible early check in. Even though I waited until 4pm (actual check in time), there were no clean towels. I wondered if the pool towels were actually washed. "Free" breakfast was a disaster. Enjoy the bread, watermelon, horrible oatmeal […] and something they called coffee. Room was ok, but the carpet was very dirty. My feet were black on the bottom after walking on the carpet. Lisateave

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Very unfriendly front desk. I think 10x before asking them something. The cleaning lady was the nicest and the people from the Sundries store - don't think they're even hotel staff. They also have this company who traps you into a time sharing seminar. They're even proud they're not part of Nassau Palm. Why are they even allowed to peddle their time […] sharing in the hotel? On top of all this, everything's expensive. They charge so much for wifi and it's not even 24 hours. It just gets cut off the next day. It doesn't matter how much you've used it the previous day. Lisateave

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The location of the hotel is very good, but the breakfast isn't good.

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