Candlewood Suites Austin-South - Austin

The bed was comfortable though it sunk a little in the middle.

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Nice and clean

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Hotel was located clean, staff was excellent. Location is great and price is affordable. I smoke and the hotel reserves an entire floor to smokers. That is very unusual and I appreciated the accommodation. Would gladly use this hotel again.

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All the hallways smelled awfull like smoke, the bed squeaked loudly, the maid came by and didn't have any towels. Very disappointing , usually Candlewood is a good hotel, not this one.

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The hotel and it's location are a great deal for the price, you can get downtown within 5-10 minutes and pay about half the price of an actual downtown hotel. However, I booked this through Hotels.com and I didn't read the booking very closely. I booked a non-smoking room but upon arrival, I learned that the hotel was full and they had to give me a […] smoking room. Both Hotels.com and the hotel manager told me that no booking can be guaranteed when using a service like Hotels.com- it is all subject to availability. This is fairly disappointing and I will reconsider using a service like Hotels.com in the future. Sleeping in a smoking room was less than ideal and have everything (clothes, luggage) reek of smoke after we checked out was disgusting. Lisateave

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I found the location to be a little complicated to get to and not very close to downtown. Seemed to be newer, clean, and had some very nice amenities. The in room kitchen, free laundry, free wifi, gym, gas grills, and food pantry were nice touches. There are a few shady characters that appeared to be conducting some suspicious activity but the all night […] attendant as well as a parking lot guard were much appreciated. It's a low cost alternative to surrounding accommodations and fairly quiet. Lisateave

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I enjoyed my stay, upon check out, David was very helpful and friendly. I will return and recommend for others.

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Great room for comfort and working. If you are staying for any length of time the in room kitchette would be very handy. I would definitely go again it was tremendous value for the money.

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Never stayed at Candlewood before. Will definitely stay gain. Enjoyed the setup and layout of hotel. 24 hour snack service was a great touch. Only snafu for us was due to our schedule, we tried to check in 30 minutes early and it seemed there wasn't even an attempt to accommodate us. Besides that little incident, the rest of our stay was great.

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The hotel was great. But the maid service was not all that, they were suppose to come back in clean the room i didn't like that because they had not clean it. Then we ask for extra towels we did not get them but the hotel it self was great. Hotel did not fit the area.

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Pro: Good price and convenient location. Con: Even though it was billed as a nonsmoking room, it had a very strong cigarette smell

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Staff was very pleasant and responsive. Overall property was great. A little difficult to get to; good location at 290 and 35 in Austin; however, difficult to get to. Once you figured it out all was good.

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We stayed at the Candlewood Austin while attending the inaugural F1 race on November 2012. The hotel wasn't at the most convenient location for us but most hotels in town were either sold out or asking very high rates, so Candlewood, while not cheap, turned out to be a reasonable option. The room was spacious and clean, we had one bedroom for us and […] a living room with a sofa bed for our little one. There's a dining / working table between the kitchen and the living room and a TV with basic cable. The kitchen was functional which is important when you travel with a toddler. The front desk clerk was responsive to our requests, for instance we didn't have enough towels or blankets in our room and he quickly provided some additional ones. The hotel has a little store, they call it their "cupboard" where you can pick up basic food items on the honor system. It's very useful and you can find most of what you may need for a late snack or basic breakfast. Everything was clean and in working order. You can't ask for more than that. Lisateave

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Awesome service. Awesome ROOM! Very nice & clean. Will stay here again!

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Great room and the staff was nice!

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Terrible experience! Would not recommend to my worst enemy! Smelly, Smokey, Uncomfortable!

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I have stayed here at least every 2 month for biz, no doubt, it is the best hotel in town with the amazing price.

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Worst bed we ever slept on.

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The room was very clean and the staff extremely helpful. There was also plenty of available parking.

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Very nice staff. Full fridge/freezer was an awesome touch. Close to a lot of good Austin attractions, food, etc.

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Hotel was clean comfortable and even though no maid service (every 5 days) didn't mind, you can get clean towels at any time or any thing else from their 24 hr. staff. Very comfortable and all the neccesary kitchen appliances. Not far from the city but would recommend you have a car (would need a car to get around).

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Very convenient to where I needed to be, As a single woman I felt very safe, which is most important. Staff was very helpful and accomodating. The rates directly across the street were much higher, and I would definitly think twice before you book a room without checking out the Candlewood Suites first. Next time I will stay there again

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The hotel was great for us - we were traveling with a baby and needed a fridge to keep milk and formula cool and a stove to warm it up. The only downside was the location - I didn't realize it was literally off the highway and not possible to reach central Austin without renting a car or calling a cab. Also of note: no breakfast, however, there was […] an IHOP within walking distance (just no sidewalk to walk on). Lisateave

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Service desk employees are the greatest and the cupboard is fantastic. The bed in the room we were staying in is worn out and needs replacing. Other than that we will be back!

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Everyone was very courteous, helpful, and attentive of our needs while we stayed for a week at this hotel. My kids loved it!! Great hotel for anyone staying for more than a day in Austin. You will have all the commodities you need.

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I have stayed here twice and have enjoyed the cleaniness of the rooms and the overall feel of the hotel. I am planning on staying here everytime I come to Austin. I love the rates it has to offer.

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We waited about 15 minutes before getting checked in because the lady kept helping other guests as we were waiting and then didn't haven't correct information and tried to put us in a smoking room. The room was clean and cute though so overall wasn't that bad

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Newly renovated and plenty of room

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I was able to get early check in at 1130 because I was recovering from surgery. The staff was very accompanying to my needs, and the price was excellent, especially for what you get. Very close to 1st and Congress. The only drawback is there is no daily services, you just have to ask for clean sheets, which they happily provide. My room was right next […] to the maintenance room, so I could feel a small rumble when my head touched the head board, but it was never loud. I absolute recommend this place! Very happy with my stay! Lisateave

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It was a very pleasant stay and will plan on booking the same hotel in the future.

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The room was up-to-date as were all appliances (dvd player was a plus), linens, decor. The kitchen portion was really convinent feature to have. All in all- the deal we received through hotels.com was a steal. A suggestion for a future guest would be to pack an extra bathing towel, you're only provided two. Other than that, the room is equipt with everything […] you would possibly need- paper towel, dishwashing detergant, pyrex cookwear and the list goes on. Lisateave

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Arrived way early and staff allowed early check in and was greatly appreciated. Overall comfort was great, as great as a window unit air conditioning can be, for the price, unbeatable.

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Nice hotel very comfortable and clean but the shower was awful it was what you find at a nursing home and was just a drain in the ground with a shower head on top and the drain was not working causing the bathroom to flood - only drawback - the rest was great!

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When we were there the parking lot was being paved and the elevators were down. Got annoying since it was 100 degrees in the stairwells and we were on the thrid floor.

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This hotel had just had the updates completed that all Candlewood locations across the country are getting (so recent you could still smell the paint). I've yet to stay at a Candlewood that didn't completely satisfy me. service was less than stellar and the surrounding neighborhood wasn't wonderful (but not bad by any means). This is a solid place to […] stay in the area at a terrific price! Lisateave

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The hallways smelled like smoke even in the non smoking area. The parking lot was being worked on so coming and going and parking was horrible. The elevator stopped working and we were on the third floor so we had to use the stairs. There were crickets everywhere all down the hallways and in the room. Other than all that the room was perfect, it didn't […] smell like the hallway, staff was nice. Lisateave

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well the tv remotes did not work and also the tv were out dated in my room and also the a/c on worked when it want to. the termostat didnt work?? our then that it was a great stay.Thanks

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I would have given the hotel better marks, but I supposedly had a nonsmoking room that smelled like an ash tray. I stayed in the room because I needed sleep more than I needed to smell. Otherwise, the hotel was very good.

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The hotel and room were much nicer than I thought for the price paid. Location was extremely convenient. Only complaint is the staff was not that friendly and extremely stingy with their towels. You can only have 2 at a time, bring soiled ones to front desk (in a specific basket designated for such) and you'll get 2 fresh ones. Just stupid.

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The hotel was going to be renovated in the next week or so to a non smoking hotel. There was a lot of smoke in the air as we walked off the elevator past the smoking rooms back to our non smoking room. The fitness room was great. The bed was small but we managed. The hotel was off the highway and convenient to Furrs and IHOP.

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We enjoyed our stay at this pet-friendly hotel. The room is very basic, but everything was clean. Also, we liked being able to cut-through to South Congress Avenue without having to get back out on the major highways.

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it was a good stay. stayed 3 nights, but wish they would of cleaned it daily. overall it was a good stay

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