Pan American Hotel - Elmhurst

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The proximity of this hotel to the subway was greatly understated by Hotel.com. The hotel itself was grungy and pretty dirty. Hallways were NOISY!! The rooms were run down, and needed a LOT OF ROUTINE MAINTENANCE. It took about 4 phone calls to get a lamp fixed and there were never enough towels. ATM broken and the atmosphere in the lobby was SCARY!! […] Lots of "locals" posturing and handling big handfuls of cash. Restauarant was adequate.. hard to get coffee. The desk help were trying to be helpful. Lisateave

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This hotel is no more than a 2 star. It is on a busy street. If you have a room in the front of the hotel, it is very noisy all night long,.

The employees at the Pan American were very helpful and even called a taxi when requested.

My original reservation was for two double beds yet when I got to the hotel they assigned me to a room with one double. After seeing to the room, I went back to the front desk to ask to be switched to a room with two double beds. They did not have any with the exception of a room with a queen bed. I had no other choice but to take what was available. […] It was extremely uncomfortable. Lisateave

From this hotel only 5 minutes walk to the subway.

The hotel is on a busy street with a lot of street noise all night.

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Although the hotel is a little old and tired, it was clean. Close to subway for access to all the tourist sights in manhattan and plenty of food options in and around the local area. Shopping centers and laundromat nearby or short subway and/or bus ride away. They also have a scheduled shuttle to JFK and La Guardia airports, very convenient.

This a very laid back ghotel and although a bt old and run down. Front desk staff will try their best to help you even allowing early check-in or late check-out if needed.

Very spacioius rooms make this hotel different from any other in NYC. rooms have a small fridge and the restaurant downstairs is not bad.

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Upon checking in, I was able to check in early. It was a blesing after a long flight overnight with no sleep. Rooms are large and comfortable, two queen size beds! Can't go wrong.

The look of this room is way too old. It is obvious that the structure has not been renovated since the 1960s and it shows. The worst part is the bathroom. The soap is so tiny it will dissolve in your hand, bring your own soap bar. Rooms look dusty. Not bad for just a night.

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This hotel needs to be renovated and the restaurant needs new management . It can be so much better, I used to be in the hotel business for 5 years, so I know.

Dec 1, 2011 1. 2:25pm: Call hotel for shuttle bus. Hotel told us shuttle not avbl untill 4:00pm because the traffic. Meeting point is passanger pick up A (gate 8 of JFK) 2. 3:26pm: Call hotel again to make sure the shuttle will come. Hotel told us the shuttle will be at airport about 4:20pm because they are short of drivers(the true reason). 3. 4:37pm: […] Standing outside for over 45 min(cold and windy), the shuttle came but didn't stop. We were dragging luggages and chasing the shuttle. I called hotel again, asked the shuttle turn back. 4. 4:45pm: the shuttle finally back but didn't stop meeting point A. I finally stopped it and got on shuttle. Driver told us the bus won't stop passanger pick up A. Should be stop at passanger pick up C. 5. 5:25pm: check in hotel and they gave us free ride to LGA next day. This is the hotel with terriable service and didn't consider that customers after long day fly still have to wait over 2 hours for hotel shuttle. Told us wrong meeting point and lie us about the traffic. Hotels.com need verify that this hotel does not offer free shuttles for both JFK or LGA. They offer one way free but charge another way. That's fine, but Hotels.com should list and let cliennts know, so we can make choice based on your description. The hotel is very old and dirty. When Hotels.com list pictures on web site, please update. Lisateave

WE like this hotel but this time the room was not as clean as it should be and the bed was hard, not comfy. My daughter stayed it a separate room and her bathroom was not clean but otherwise OK. We stay here often and enjoy the hotel and the easy walk to the subway. We will continue to use this hotel.

This place was scary. A true fleabag. Room was dirty, bedspread looked like it was from the 60's and the air conditioning was shut off in the autumn even though it was still warm outside. Surrounding area is very desolate and scary at night. The lobby looked like exactly what you would expect in a fleabag hotel. Run away from this place!

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It was better than staying at a cheap motel. However, you have to consider the fact that it is right on the boulevard and over a restaurant/lounge. There was lots of street noise and people from the lounge hanging outside. Also, the walls were thin. I could not sleep just listening to the people on both sides of me. I do have to say the housekeeper […] Elena was AWESOME!! She was a very super sweet lady. Lisateave

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It is an older property but between the airport shuttle, close inexpensive breakfast places, and proximity to the train stop I would definately stay there again!

Price was ok, sheets was not changed just bed re-made. parking ok, next time will bring own sheets.

The hotel is in a great location in queens to get to shopping and Manhattan - BUT THAT'S IT! The room is old and small, but clean. Needed to open the windows to cool down the room. The beds were too small - smaller than full size. My sons feet were hanging off the bed. Next Thanksgiving I am looking for a better hotel - even if its in a two fare zone. […] Just not worth it. Lisateave

Dated hotel with friendly staff.Clean and OK rooms but the traffic on Queens Blvd sounded like it went between our beds...very noisy A bit off but good communications to Manhattan. You are att Times Square within 30 minutes via subway. Buy the MetroCard!!! The hotel can provide you with a gudied tour which will take you to all the necessary attraction […] AND cut the lines if there are any. Well worth the money and the guides are fantastic.. Lisateave

Very old hotel, poor maintenance. There are better hotels in the surrounding area.

I stay at the Pan American Hotel every trip I make to New York City. They pick me and my luggage up at the airport and for a small fee they take me back to the airport. The hotel has a "A" rated restaurant called Dukes, Pan American is a short 4 block walk to the Grand Avenue Subway Station and a 8 block walk to shopping malls in Elmhurst. There is […] free wi fi in the lobby and the rooms are comfortable and clean. I have been staying at the Pan American for the past 4 years and will continue. Very friendly staff and very accomodating. Lisateave

This is a great place to stay when you are traveling in a tight budget. The location is good, only 20 minutes of Manhattan. The staff is very friendly, the rooms are clean and comfortable, the food in the restaurant is good and prices are affordable, Friday and Saturday the restaurant becomes to be discotect and the music is great so if you still have […] energy after walking in the city you can snick there for a good time and some Latin dancing. I will recommend this hotel to my friends and I will def. go back next time I visit NY. Lisateave

This hotel is extremely tacky. Housekeeping is loud, start vacuumuming the hallway around 8 am. Front desk service is just awful, cannot control the temeprature of the room. Considering its price, I exoected a bit more -- and didn't get it.

Hotel is very old and it shows. Service leaves much to be desired. Room temperature cannot be controlled.

This hotel is very old and it shows. Service is at a minimum. Not exactly a 3-star hotel.

This hotel is older and nothing fancy, but it's absolutely acceptable. The room was clean and there was free parking on site. The only problem was that the air conditioning didn't work but wasn't an issue because it wasn't a warm evening. We opened a window and that was fine. We never complained to the hotel so I don't know how they would have resolved […] that issue. Lisateave

The housekeeper was real nice; really need to refurbish the rooms, but it was clean.

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i loved the location of the hotel, very easy walk to subway and with free parking makes it easy to leave behind all that city driving. the only thing i didn't like was my bed. I just wasn't that comfortable but that could have been me more then the bed. overall its a great place to stay in nyc

I like the fact that this circa 1950's hotel doesn't hide it's age. The older rooms are much larger than today's "squeeze-you-in-per-square-inch".

This hotel was okay for the location and close to my job in the Bronx.

Convenient to Subway and more affordable than downtown hotels.

The free shuttle from the airport was nice but you have to pay for the return ride to the airport @ $10 a person. Our driver was very friendly. The front desk guy allowed us to check in earlier(which was nice). The hotel allows you to leave your bags if your rooms not ready or you've checked out for $2. The bed was nothing to brag about & they give […] you the 1st night free WIFI in your room. Afterwards, it's $7 a day. They have a hotspot in the lobby. The heat didn't seem to work but other reviews say that the hotel turns it on seasonal. There's a fridge hidden inside the nightstand. There's no microwave or coffee maker. The place could use some serious renovations & updates but it gets the job done & you get what you pay for. I don't plan on staying there again but it could have been a lot worse in other places offering the same rates. The subway is 4 blocks from the hotel & not difficult to get to. Lisateave

We spend 4 nights at the Pan Am for an extended weekend trip to NYC. Given the high price of hotels in the New York City area, we were quite satisfied with the quality of this hotel. The hotel provides a free shuttle service from LGA airport (and JFK) though the return trip is $10 per person, still not bad, and is quick and convenient. The hotel is […] not fancy but quite functional and reasonably comfortable and clean. The neighborhood is not pretty but does not seem unsafe. The subway is about a 10 minute walk away as is a Target store and shopping center. The wifi in the lobby is free and works just fine. Wifi in the rooms is a bit pricey however. If I were to travel back to NYC I would certainly be willing to stay at the Pan Am once again. Lisateave

My room had mood in the hotel bathroom. The cuctomer service was really horrible

The hotel is old and it shows. Room 217 had a malfunctioning toilet, no iron or ironing board, and could not regulate room temperature. If you complain, if falls on deaf ears.

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