Novotel London Waterloo - London

Extremely delighted

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Staff were very nice. Room dingy, crowded, smelly drains, decorators disturbing our sleep. Fridge didn't work and air con useless. Not worth the money, expected better.

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Family mini break to London. Hotel location a bit misleading. The walk to the nearest tube is quite a way especially with kids. Hotel corridors and lift area were being re-furbished. This obviously a necessary part of maintenance. Would have been nice if someone had told us. Carpet in room was pretty bad. Family Room is very cramped. would be a great […] Double, maybe even a triple but too small for family of 4. On the plus side, all the staff were great, the food was lovely. Lisateave

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Everything was ok, but TV and wifi was paid, no good channels to watch. Wifi nowadays should be free, especially when this price for the room is paid. Takeaway breakfast box wasnt so good, it was not very healthy and not fresh, with '7 days' croissant which is full of synthetic things inside. But overall experience was good, location was good as well. […] Thanks for the service Lisateave

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Stayed in this hotel because of business seminar at another hotel on the river nearby and this one was £180 a night cheaper than staying on site. Would normally pay somewhat less for this standard of hotel in London with IHG brands

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Location is ideal, room was very comfortable for 2 adults and a 3 year old. Easiest way to get around is the no. 3 bus. Lovely shower facilities. Great breakfast although pricey and I would not of paid extra to have it had it not been included in our package. Onsite parking was very convenient for us, although parking is costly this is not a bad price […] for central london. Overall a decent standard of hotel ideal for a short break. Lisateave

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Reception staff very good and professional. Breakfast not good at all on both mornings. Sunday was much worse than Saturday (only about 40 people in on Sunday). Had to wait each day for hot water, bread, bacon and fruit as well as cheese. Also on both days had to wait for plates and bowls. Even when requested people still had to wait for items (over […] a quarter of an hour). Very poor and slow service. The restaurant manager blamed the number of people saying they were exceptionally busy! Manager also spent a lot of time clearing tables. Couldn't he have directed his staff when food etc. was missing. All in all not a good experience this time. Added to this when we arrived they had us down for room only and our extra bed was unmade. Definitely not very inspiring on this occasion and not likely to use hotel again especially as it claims to be 4 stars. Lisateave

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Helpful and pleasant staff. Good facilities, nice decor. Only down point, it is not easily accessible by tube/train

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Hotel was well placed with bus stop right outside, number 3 bus goes to Parliament Square, Whitehall, Trafalgar Square, Regent Street, Oxford Street. Hotel was quiet, service was fine and food was good & not too overpriced..

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Really looking forward to going back next year. Staff so helpful and pleasant. Room a bit small for myself husband and two children aged 15 and 12. When I go next year would have to look for co-joining rooms. But the positives outweighed this negative. An excellent choice

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This hotel is clean, comfortable and in a good location. The staff were extremely helpful. The breakfast buffet was very good and the bar area was nice for a drink. The room was a little small, but well designed and had everything we needed and the beds were comfortable. There was some maintenance work being done at the hotel while we were there but […] this didn't disturb us. The location was very good as there is a bus stop outside the hotel and the hotel is a pleasant walk to Westminster where there is a tube station. I would stay here again. Lisateave

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excelent location, love it along the south bank. very quiet, no doors slamming or late night revellers very fresh and light feel to the whole place. staff extremely friendly and helpful

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Comfortable hotel , good facilities in room , comfortable bed.

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Very close to Big Ben, Parliament, London Eye. Easy walking distance to most places...hotel clean, staff friendly - would definately stay there again

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Situated in a great location for tubes or even a walk to sights. The staff were very helpful and polite. It was clean and the little play room for kids was great cos you can see them so you can relax. On the downside building work going on through day was awful especially when 6 yr old trying to take a nap. Aldo breakfast??? £15 per person??? There's […] a great cafe on way to Lambeth tube-Corner cafe-all 3 of us could eat there for same cost and not a slither of grease in sight. Lisateave

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Pleasant hotel, close to the Houses of Parliament and Westminster Abbey. It was an 8 minute walk from Lambeth North tube station (Bakerloo line) but the no 3 bus to Oxford Circus via Trafalgar Square stopped outside the hotel and was more convenient. The room was clean and in a good condition but small once the sofa bed was rolled out. Breakfast was […] very good. Our main gripe would be having to pay for Wifi at a rate of ten pounds for 24 hours, Lisateave

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Very dirty room with stains on the floor and the smallest window ever which had a terrible view. Not very modern or kept well at all.

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I really enjoyed staying here as it was only a 15min walk to where I needed to be. On my time off, I had a walk round Westminister and the surrounding area before heading into central London.Overall, I was pleased with the room and the food was excellent.

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Only stayed here one night as a stop over to other European locations, but it was perfect. It was easy to walk to several tourist sites and close to the tube. Easy to get to from Heathrow. Easy check in and out. They stored our bags for us after checkout. There is a small playroom with toys in the lobby. Our 15 month old loved it, but would be good […] for kids up to 5 or 6 years old too. Lisateave

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I would suggest this is a good hotel for those on a budget.

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ideal location if at a maritime meeting. nice and quiet overnight

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Was good not great. Would stay again

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Our first trip to London for our daughters 8th birthday. Location was great with a lovely view of Big Ben and The Houses of Parlament. Staff were very helpful. Would definately stay here again.

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for what we paid it was not value for money more like an up market budget hotel.the staff were unfriendly.I would not exactly say it was in the Waterloo area more towards Vaxhall.We were staying because of a do in Covent Gardens and it was a long walk to get there.

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Brilliant service and the Hotel Rooms are very clean and well maintained. Got the things we ordered almost instantly!! Totally Recommended.

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Nice Hotel and great location! I would say it is one of the best priced hotels in the area, and you are a short walking distance to really any major attraction. The only real complaint I have about the hotel is the beds! I stayed here twice, for a total of 8 nights when I was in london....and the room is great, but the bed is no better then a pull out […] couch. Lisateave

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Pros: Very quiet, clean, steps from the Thames, great walk to Big Ben, London Eye, Westminster Abbey -- and all other major sights within 30 minutes. Cons: subway walk a bit long if you have luggage or late at night, room is euro-small, WiFi, breakfast everything else extra, nothing to eat, to see or to do without walking, or taking the Tube.

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Good service, excellent facilities, good location, comfortable stay.

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having to pay for tv? whats that about!!!!! wont use a novatel again think its wrong to have to pay for the tv,internet then i understand,

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After many previous visits where we'd enjoyed welcoming staff, this time from the dour and unsmiling receptionist to the petty staff-related problems (eg failure to swipe a card, meaning another trip downstairs before we could use room service) this visit was a disappointment; especially annoying as this time we'd organised a family visit here - eight […] adults booked in at our recommendation. And what's with the Acor card? In Athens it meant an upgrade, but here we were told it meant nothing at all! Lisateave

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Very good location, and nice place. We will book again this hotel as my boss really liked her business trip staying at Novotel Waterloo which was an alternative to booking next to her meeting venue nearLondon Bridge just for convenience.

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We received good customer service when we experienced problems but I would rather we hadn't had any problems. We chose the hotel as it is central and had its own underground carpark. We had a basic room on the 3rd floor which was nice and spacious, had the normal amenities (TV was a bit small). However the Air Con didn't work, the room was very hot […] & we needed to get ready for a wedding. We called the front desk and they said the A/C was being worked on and upgraded us to an executive room on the 4th floor. This room had a lovely view over the Lambeth palace but seemed smaller because the bed was so close to one wall. The 4th floor hallway smelled of sewerage and so did the toilet in our room. Also the A/C in the room didn't work. By this time we had no choice but to change and leave to get to the wedding in time. When we got back late that night the smell in the hallway and our bathroom had subsided but the A/C still did not work. The gap down one side of the bed was only about 11 inches and during the night I stubbed my toe badly when coming back from the bathroom to bed. In the morning the A/C started up at 8:30am but was off again by the time we got back from breakfast. The reception were apologetic and waived the carparking fee. If the a/c had worked and we hadn't experienced the bad smell we would have been very pleased with the hotel as the staff were excellent, the bed comfortable, the executive TV was a reasonable size and the breakfast buffet was good. Lisateave

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I found absoltely everything I needed in my room. The location is perfect and quiet. That is if you don't mind a nice 10 minute walk to the center (Westminster Abbey, Big Ben, etc.). Complimentary breakfast had a lot of variaty. There were obviously a couple of minuses. Sofabed for a third person was less than comfortable. The other minor inconvenience […] was that I could not figure out how to avoid water spilling on the bathroom floor. The half-door didn't help much and there is no screen. That's unusual design. Too bad I had to pay for the internet access daily. Overall I was happy with the hotel though! Lisateave

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In general well maintained, but missing a few details (such as a fan and sink in the toilet, falling knobs). Good buffet breakfast, but the same assortment every day. Pretty small room for 3 people, as the opened side sofa took a lot of space. This is the first 4 starts hotel that did not prepare fresh towels and toiletry, when the I put the sign To […] not disturb. Lisateave

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Just by Lambeth Bridge - a minute's walk away from the Albert Embankment, 10 mins from London Eye. Room was fine and clean, service was attentive and helpful (esp at breakfast, which was included). I would definitely stay there again. Only slight negative, bit of a walk to nearest underground, but there are buses outside and if you're walking/exploring […] round city, its perfect. Lisateave

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Staff is friendly and even looking to help. Bar staff at night are fabulous...Corina, Irene and Tim...Russia, Italy and Australia so quite diverse....friendly at all hours! ha. Can't go wrong..at all. Stations nearby as well. Food good. Access to free internet in lobby on nice Mac machines, kids area, game station..modern and very clean. One bridge […] away (walking distance) to Big Ben and area. Lisateave

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Close to bus stop 2 min walk. Tomaso and Gabrielle were excellent. Very attentive. We love them. Super clean, excellent food. Will be back soon

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We enjoyed our stay. We wanted a place in the city for 1 night for 3 people and its hard to get a decent room for this number at a good price, so we were very pleased! Room is small once the sofa bed is up, but was just right for our purpose. Room was clean and comfortable.

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Room was just about big enough for 3 adults - not much space when sofa bed is down. Toilet was not in bathroom/showeroom so you had to change rooms to wash hands. Receptiion was lovely and staff were very efficient and friendly. Location of the hotel for our stay was excellent as it is very close to the embankment. Really enjoyed our weekend and would […] recommend this hotel and to friends and would return in the future. Lisateave

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The room is very modern and clean. I stayed with my wife and child (13 years old). The room was kind of small, so it was hard to open three suite cases – but I think this room is average for a room in London. But, because we were a 3 member family, the sofa bed was included, and that made the room very small. Since this hotel is near Big Ben, about […] a 15 minute, walk it was very enjoyable to walk at nights because you don’t need to take a bus or train. But since this hotel is not near at Tube station, we had to use a bus (No.77) to Waterloo station. And also the No3 bus which is near the hotel leads to the Oxford Circus, so it was very convenient. Overall it was very good stay considered to the room price. If I can go London again – I may stay this hotel. Lisateave

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Friendly staffs and clean room, It was no 5 star hotel but the price and overall experience were pretty good.

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Excellent hotel, very comfortable, friendly, clean, good food. Location was perfect for Wimbledon, sightseeing, Lambeth Palace, The Thames, Houses of Parliament, London Eye. I would stay here again.

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This hotel was perfect for us . I stayed there with my two teenage daughters . Room was modern , clean and comfortable . If you are someone who spends a lot of time in your room this hotel may not be for you due to the room size. Transportation was very close by bus stop across the street and about 8-10 minute walk to Lambeth North tube station. Staff […] were friendly and helpful . Did not eat in restaurant so I can't review that. The only negative I could see was the carpet in the hallways needed cleaning other than that I would recommend this hotel. Lisateave

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