Casa Turquesa - Cancun

Overall, the Casa Turquesa is not at all bad if what you want is a big room, big bathroom, and a simple guest service experience. I would stay again provided they fix their horrible internet service. What is good? The room was very spacious: I had a jr. suite with balcony and jacuzzi--very pleasant. The bathroom was huge with separate bath and shower, […] and overall it has a feeling of 1970's luxury--though of course times change...The internet service is expensive and it doesn't work--it cuts out when it is there at all, is very slow, and in this day and age is unacceptable, as are the charges. The beds are hard (good) but cheap feeling, and the bedding is polyester low quality sheets and unappealing artificial feeling bedcovers. I can't comment on the food and dining as I chose not to eat, in part because the dining experience looks very uninviting, not nicely lit, and sort of creepy feeling. The staff were very nice in a genuine and normal way, not like the faux-obsequiousness you get at most Cancun hotels. The pina colada I had at poolside was commendable in that it was made from scratch instead of from a mix, and that makes all the difference. The pool area is small, but if you are like us, where the beach is what counts, the beach here is excellent--very deep, and ideal for swimming, sunning. The location is very good just behind Plaza Kukulcan and its restaurants and shops. I would stay here again if they fixed the internet and updated the bedding and beds. Lisateave

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I remember when this place opened and it was the most prestigious place in Camcun. Celebrities and the super rich stayed here and it was out of reach for the rest of us. Now it's not, and you see the furnishings and decor that made this hotel a draw. The size of the hotel is perfect. We parked a few feet from the front door, and the art is beautiful […] and interesting. We will be back. Lisateave

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Beautiful hotel. Great for couples, not for those looking to experience the night life in Cancun. Local dinning is moderate to expensive. The dinning in house is lovely but expensive. Gorgeous pool, enjoyed to spa tub outside. Would visit again.

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Hotel is small. BUT, Room was big and clean enough with best ocean view

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Loved the view and small hotel. Beds were a bit too firm and pillows also.

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What a great find. You can stay at the Westin or some other huge hotel but you will pay more for less. I'd recommend adding the breakfast to your room- it has fresh fruit plate (big one), juice, breads, and choice of eggs (even an omelete) and a small portion of hash browns. The rooms with ocean views were beautiful and very spacious. Staff was very […] friendly. We will go back for sure. Lisateave

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Loved this hotel. Only 2 things erked me while on my visit, the wifi was expensive ($20 American for 24hrs) and the bed was very hard. Besides that all was great and the staff were very pleasant.

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We traveled with 3 small children (5, 7, and 9). Wanted a "do it yourself" vacation, so rented a car, chose a hotel with space (more than 1 bedroom), and did a lot of day trips. The hotel itself was outstanding. Our room (601) was a palace with 3 bedrooms and 4 bathrooms, right out on the beach. It is disconnected from the rest of the hotel but that […] worked for us. We ordered breakfast each morning and they delivered it promptly (the restaurant is right upstairs) in our room on the huge dining room table. Location is pretty far south in the hotel zone, which made trips to playa del carmen and xcaret a lot closer; but made trips into downtown cancun (only did it once) longer. Close to La Isla shopping and entertainment center with lots to do for kids. We wanted variety so chose not to do the all inclusive option. Not for families that prefer to stay in hotel/resort for entire vacation. Lisateave

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Stayed ony 2 of 4 nights, and left. No air conditioning/broken in our room & it was hot and muggy. Said they'd fix it at 9 am next day, not good enough for us. Tried to give us room next door. AC not working well there either. Finally let us stay in a room with AC on first floor. Lobby and art nice. No ammenities, no hotel, Cancun or their own hotel […] info or room service menu in room. No coffeemaker in room. Asked for, never given. We were the only couple there Tuesday b4 Thanksgiving. No cushions for wood pool lounges or up at sunset viewing point. No service at the pool. no drinks, nothing. Were doing 2 areas of construction making all kinds of noise Wednesday. Couldn't sit t the pool or are room due to severe noise. There was minimum towels. 1 washcloth between the sink and far away shower. No Fire alarm in room, Empty on ceiling. Bed as hard as marble, giving back spasms. Could only take 2 nights. Slept on the loveseat. We thought we were going to a special romantic "boutique" hotel. You can tell they are not doing well and things are getting run down. We wasted 2 days of our vacation there before we moved to Barcelo's. Lisateave

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Beautiful boutique hotel with lots of art and sculptures which set it apart from other chains. The room and bathroom were huge with a large sliding glass door and window overlooking the beautiful pool and the Caribbean Sean. A definite gem.

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Casa Turquesa is a jewel in the Hotel Zone. The outstanding staff makes you feel as if they can't do enough for, just ask and it is done. It is literally a museum you live in.

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BEAUTIFUL,PEACEFUL, AND CLASSY !! THE BEST SERVICE I HAVE EVER HAD AND LOCATION WAS INCREDIBLE. THE FOOD WAS EXCELLENT, BEACH AND POOL PERFECT, AND WE FELT SAFE AT ALL TIMES !! WE HIGHLY RECOMMEND NAUTILUS SCUBA DIVING. AGAIN THE BEST THAT WE HAVE EVER WORKED WITH ANYWHERE !

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not really warm the responsible for the restaurant near the pool was arrogant and anti american he made you feel you didnt want to come back could of been much more hospitable other wise the hotel was beautiful but cancun would definetly not be a return trip besides shopping ect., its a tourist trap and besides the beautiful water it was a waste of […] money and the airport scene with all the hungry ladrons anyway good luck Lisateave

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I stayed here four days during the slow season. The restaurants are very expensive, so ended up eating most of my meals elsewhere, or having snacks I purchased. Housekeeping was somewhat disappointing, as they didn't seem to have any set hours and would change my towel arrangements. I like a face towel in the shower, and it disappeared the last day.One […] day I had two hand towels, and the next day only one. The location is central and next to a fancy shopping mall. It is very nice to see the paintings and statutes everywhere. The view from my balcony was magnificent and I was able to appreciate marvelous sunrises. I also was able to have a massage and facial for only $50 US dollars, which was ok, not outstanding. Lisateave

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Staff was very friendly and helpful. Room was big and clean. Unfortunately, the hair dryer didn't work. Jacuzzi was outside and it was quite dirty. I couldn't use it. The outside pool is gorgeous. Beach is very clean.

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We were so happy with everything. One minor detail would have made it superb...pillows that were not hard and large. Thank you for a short but sweet stay.

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We stayed one night in this hotel, it looks impressive from the outside and the pool is nice however our room was falling apart; Electrical sockets loose by the bed, water dripping through the ceiling, TV remote broken, no hairdryer, no coffee machine, weak shower, receptionist did not speak english, no business center to print boarding pass, all in […] all pretty poor. Lisateave

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This hotel is not much to look at as you enter, but once we got to the top of the driveway, that incredible view through the lobby put our minds at ease. I love the way the hotel is set up; they tood us it was full, but we barely heard anyone. The bathroom was gigantic and the view from the big balcony spectacular. I'd give the comfort and decor higher […] marks, but the bed was very hard, they were a little short on toiletries, and the decor of the rooms was a bit tacky.Not major issues, and the restaurant was very good (overpriced, though standard for the hotel zone). the only real problem was trying to get service at poolside (though the pool could use some cleaning and maintenance), but that did not cause much of a problem. It was incredibly quiet and oeaceful, and having the Kukulkan mall across the street made stocking up on cigars easier. We had a car, so the location was fine; without one you'd be kind of isolated, but if you like the hoteo zone experience, at least there are tons of buses and it's semi-walkable. Great for a base of operations during the sightseeing portion of the trip. Wonderful place to have a cigar and a drink while looking at the ocean. Lisateave

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I had a wonderful stay at Casa Turquesa. I wish I could have stayed longer. Beautiful views of the ocean. Nice and wonderful staff. Hotel maid needs some improvement. Over all I had a wonderful time.

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This is a very nice small hotel - excellent actually. The beach view Jr Suite was great - actually much bigger than needed for a 2 day trip - but I decided to scout out this hotel for a potential visit at another time. The only thing I think needs to be done is to have a lighted sign on the hotel facing the main road in the hotel zone. It is up high […] and not lighted so very hard to see at night. Lisateave

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Given the many positive reviews of this hotel, it is disappointing to have such a different experience. While the staff are very friendly/professional, the room was clean, and the hotel is situated in a lovely area with beautiful views of the ocean, it was the overall condition of the room that was the letdown. The minor letdowns included a room with […] furniture that is seriously outdated, wall sockets not properly screwed in the walls, bath mats at the sides of the bed, no soundproofed walls, rusted drains in each area of the bathroom, and calcification stains in the bathtub. The worst issue was the musty smell of the room, linens and towels, strong enough to not be able to ignore, and a bed that did not feel clean. This place is very well intentioned, but needs to invest in updating the place so that it doesn't feel like one is trying to cover up the outdated state of the rooms. Lisateave

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Wow, what a gorgeous hotel! We loved all of the artwork and sculptures, and the feel was total relaxation. There are only about 30 suites in the hotel, so it is very boutique and quiet which we loved. We stayed end of May 2012 before peak season, so it felt like we were the only ones in the hotel...we saw maybe 2 other couples while we were there. The […] service of the staff was wonderful, and unlike most places in Cancun, they actually made a decent cocktail where you could taste the alcahol. (Most cocktails we had just tasted like juice). While we relaxed on the beach under one of their umbrellas, the waiters brought us food and drink. It was fantastic! We enjoyed breakfast in their poolside restaurant, and the food was lovely. Good location, close to the shopping mall also. Need a taxi ride to get to the 'party zone', but we were happy to be not too close to that crazy area. Lisateave

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Fabulous boutique stay! The service was impeccable and friendly. The artwork was amazing - especially the sculptures. We happened to stay when some of the artists were actually staying in the hotel and we got tour of their work - including some work in progress. The staff even made a homemade birthday cake for one of our party who had a birthday over […] our stay. A great, quiet hotel for adults who want a haven away from the crowds. Lisateave

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Best place to stay if you want to avoid the crowd and have a wonderful get away.

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This is a fantastic cozy getaway for those wanting to retreat from the hassle of Cancun. Beatifully decorated, only 30 rooms, wide rooms, everything with great style and boutique decoration. Private Jacuzzi on your balcony is the best.

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The hotel is very beautiful. The view from the suits is just great. If you are looking for a very unique and romantic hotel, unlike the "all inclusive" ones, this is the place. The hotel has a lot of art all around the hotel so when you walk around you feel like in an art museum. Check your order there very carefully because when we came there the complementary […] breakfast was not written at the front desk and we had to show them our reservation paper from hotel.com to prove that we have breakfast include. Moreover we recommend to check with the staff the hours of activity of the facilities in the hotel. Lisateave

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In the off season, the hotel seems to let things slide a bit, but we were proactive and asked for things that were not being offered, but we knew were available (like a table outside, and umbrella for poolside, etc..) but they were happy to accommodate when we asked... and then the next day...all the loungers had umbrellas out, and the restaurant set […] up all the outdoor tables. If you take the initiative, everything was great. Clean rooms, super nice staff. We did not get the all inclusive, as the menu is limited. There are several restaurants in walking distance and there is a taxi station just outside the hotel that serves the mall traffic. Lisateave

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We very much enjoyed out stay. Staff was very friendly and rooms very nice. The kitchen even cooked our fish that we caught deep sea fishing one evening for dinner! If you don't want a big resort and like a more intimate setting...highly recommended!!

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Casa Turquesa is a boutique hotel from a prior era unlike anything in the Cancun Hotel Zone. Wlth amout 30 rooms and suites you feel like you are in your own personal villa. The statuary and art work overflow from the museum next door, there are no pool games or drinking contests. For a quite and relaxing vacation in the heart of Cancun, Casa Torquesa […] is our first choice. We have stayed there four or five times and many other resorts in Cancun and Playa del Carmen, this is our favorite. Lisateave

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My husband and I stayed 3 nights @ Casa Turquesa because we absolutely love small, cute, boutique hotels. Cancun has a ton of great 4 - 5 star resorts/hotels that boast numerous amenities, but the crowds due to the fact that they have hundreds of rooms always turn us off. Casa Turquesa was perfect in that regard--only about 20 - 30 rooms, never crowded, […] very attentive staff, quiet, relaxing and very enjoyable. The only negative we experienced during our stay was check in. Granted we did arrive at 2PM, but upon check in they offered us a room on the first floor basically right next to the pool, so I requested something higher up with a full ocean view. Well the young lady at the front desk insisted that the first floor room was all that was available. It wasn't until my husband's insistence did a oceanfront room magically become available for our full stay. She told us it had to be cleaned first but would be ready by 4PM (which was fine and worth the wait). 3.5 hours later (~5:30PM) we finally got our room. It was no doubt beautiful, but coming off a long flight and having to wait over 3 hours in the lobby in the heat was not a great way to start the vacation. All the servicemen, waiters, security guards, etc we ran into after check in were top-notch!! It was just that 1 lady at the front desk who spoiled our first day in Cancun. Fortunately, that didn't put a damper on the rest of our stay as we absolutely loved the room, the hotel, the restaurant, the drinks, and the overall experience and would definitely stay there again and recommend to others. Lisateave

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First let me say this Hotel has a great beach, great central and safe location near huge shopping centers and great food. We stayed here because the hotel we usually stay at the Aqua went all adult. We have two children. Considering the Expedia rating of 4 stars I thought we were on the right track. This is not near a 4 star hotel but it could be with […] proper management, better food and a little time spent making the entrance more grand. We had a room issue. We paid extra for an ocean front room but were given a ocean view. The manager upgraded our room to a great big room. There was more confusion than necessary on that issue but it was handled above and beyond. As mentioned in the reviews all the staff was very helpful and friendly and really tried to make our trip special. Here is the difference between a 4 star and what we experienced. We had to keep asking to get our room made up, the turndown service that was supposed to be nightly happened only once, the cookies and coffee that were to be at our room in the morning were there 4/8 nights. It takes organization to be a 4 star hotel and at this time the place is just not organized. As far as the grounds and the beach, both are magnificent. The rooms are huge! The people are more than friendly. The food is decent at the hotel but not great. Like I said with some organization and better food it would be a 4 star hotel. Currently I’d say 3.25 stars but with a lot of personality. Lisateave

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We are so glad that we found Casa Turquesa Hotel and Museum. We received first class treatment from all the staff; you can't get more personalized than this. The facility was very manicured and well taken care of. Since we traveled during low season, we received extra special treatment. We travelled with our 4 year old and she enjoyed it a lot.This […] is not your typical big chain hotel with tons of tourits, it is a place where you want to go to completely relax and be pampered. The hotel is located right next to Luxury Avenue Mall and there is a bus stop right there as well. The beach is great, the water wonderful. Everything looked like in the photos. It was a great experience and we would definitely go back. Lisateave

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Soggiorno rilassante in un ambiente ricco di arte e di personaggi interessanti, con piscina,spiaggia e relax per ogni esigenza di recupero in senso generale.

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Abbiamo soggiornato due volte nell'hotel e siamo rimasti, ambedue le volte , molto soddisfatti. E' l'unico hotel nella zona hotelera piccolo e con carattere, comprensivo inoltre di ogni comodità. Il personale, inoltre, è delizioso.

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Me encanto!!! Mucho mas de lo que esperabamos...lo recomiendo al cien....amazing place..peaceful clean beautiful excellent workers...more than i expected ...recommend it 100% :)

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Wir waren in der Vorsaison (Ende Oktober/Anfang November) in Cancun und finden dieses Hotel außergewöhnlich: Das ganze Hotel und jedes Zimmer ist mit Kunstwerken und Wandgemälden übersät. Das Beste ist aber, dass die meisten Zimmer ein eigenes Jacuzzi auf dem Balkon haben! Es gibt einen schönen Pool und einen traumhaften Strand. Da die Zimmerzahl überschaubar […] ist gibt es kein Gedränge. Direkt nebendran ist ein riesiges Einkaufszentrum, ansonsten die üblichen Hotelkästen. Das Hotelpersonal (Rezeption, Restaurant) war ausgesprochen freundlich, aber nicht sehr kompetent. Da kann es schon mal passieren, dass bei einer Standard-Frühstückskombination (es gibt kein Buffet) erst das Obst vergessen wird und dann das falsche Ei kommt. Oder dass zwei Kellner den gleichen Tisch bedienen und der eine nicht weiß was der andere als Bestellung aufgenommen hat. Das wird aber durch die gute Laune der Kellner wieder aufgewogen. Das Abendrestaurent war zu unserer Zeit praktisch immer leer, aber es gibt genug Alternativen in der Umgebung. Tipp: Das Frühstücksbuffet im Ritz-Carlon (2 Hotels weiter) ist doppelt so teuer aber mindestens 3x so gut. Lisateave

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Das Hotel liegt direkt neben einem Luxus-Einkaufszentrum, in dem es auch einen kleinen Supermarkt gibt. Parken ist kostenlos auf dem Hotel-Gelände möglich. WiFI ist kostenlos und funktioniert auch am Pool problemlos. Die Geschwindigkeit könnte manchmal besser sein. Ich habe Foto-Uploads von ca. 300 MB immer nachts gemacht. Das Hotel-Restaurant ist für […] Frühstück und Mittags Snacks günstig. Abendessen habe ich nie genutzt. Am Strand bekommt man vom Hotel auch Liegen und Handtücher. Waveruner wurden wenige Meter neben dem Hotel vermietet. Ich hatte eine Suite mit Whirlpool auf der Terrasse - sehr nett! Lisateave

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Convenient location (there's a mall just beside), good service, friendly staff, great rooms, beautiful hotel. Complimentary breakfast is delicious, but could offer more options. Wifi internet is free, but signal could be better.

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Accueil sec et froid, l’hôtel était sombre, aucune lumière allumée, impression d'arriver dans un lieu presque abandonné. Chambre banale, baignoire sale, air conditionné à -15 degrés... Pour le reste c'est Cancun donc il ne faut pas s'attendre à du service personnalisé. Les serveurs étaient tout de même très gentils mais toujours en échange d'un pourboire […] (propina)... Je n'y retournerai pas, mais ca a bien servit pour dépanner une soirée. Lisateave

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Et perfekt hotellopphold med store, flotte rom og personlig service. Det ble en fantastisk opplevelse fra innsjekk til avreise, mye takket være betjeningen på Casa Turquesa Hotel. Vi ble tatt i mot med frukt og drikke på rommet, god service hele veien. Havutsikt fra rommet, basseng, og egen, privat strand med egen badevakt fra morgen til kveld. Sikkert […] og trygt for barn og voksne. Sentral beliggenhet til sentrum og shoppingsenter; busser tilgjengelig hele tiden. Gir vår sterkeste anbefalinger til dette hotellet! Lisateave

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