Moana Surfrider, A Westin Resort & Spa - Honolulu

Not only did we find the hotel first rate but its' location made it easy to get around without having to drive. Most everything we wanted to see or visit was within walking distance. We had a very enjoyable stay and will be sure to recommend it to our friends and family.

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This hotel rates as one of the best in Waikiki, quaint, classy and the most central location of any hotel on the beach. We had a Banyan room with a beach view and birds chirping. Total relaxing. I highly recommend this hotel to travelers.

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I have stayed at many hotel in Waikiki as I travel there for business regularlly. I have to say the Westin Moana Surfrider is by far one of the nicest and I highly recommend it! The building is absolutely beautiful as is the enormous Banyon tree in the courtyard. One of the best thing is the fabulous Honolulu Coffee Co is onsight for the best coffee, […] lattes and waffles, acai bowls ever! The hotels service was excellent, we had a beautiful upgraded room in the tower that appeared to be newly remodeled with a high end Toto bidet and ocenn view upgrade, and a patio at no extra charge! I only wish I was there 10 days and I could have stayed longer and taken some real time off! I will definately try to always stay here! Lisateave

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This hotel is all about location, location, location. Rooms are nice, but very small. The rooms in the historical part of the building (not the new towers) are like Manhattan sized rooms. Given the size, we were a bit annoyed that the room cleaning was minimal and that turn down service was only done on demand. It's a tight squeeze on the rest of the […] property, too. Don't expect an expansive pool with a swim-up bar or anything like that. Given the price, you'd be better off staying at the Sheraton two hotels down instead. Lisateave

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We loved staying here mainly because the location is perfect right on the water, the rocking chairs out front were so relaxing, and the beds were super comfy. The downsides were the tiny little rooms. There is no room for anything. The street side rooms were crazy loud so we talked them into moving us to the courtyard. We would've had a horrible stay […] otherwise due to the loud street performers. We loved the resort nature of this hotel. Can't beat the location. Lisateave

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We had a wonderfully pleasant stay at this classical hotel. We had heard it was one of the first hotels build at the turn of the 20th century, and by the looks of the hotel, it is classically contemporary. The staff was second to none in providing top notch service at every level. The only negative I could say is at night, we could hear street performers […] on the street level from our room. They should just try to put a stop to that because it could get loud a times, but that is more the neighboring area..... Lisateave

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The common rooms are beautiful and once you get away from the street, it's a relaxing oasis. Nice room. Decent ocean view even though we only paid the city view rate. But ... It's sold as an icon of historic Waikiki and delivers a pretty corporate experience.

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The room was small with no view. Waikiki is full of homeless, they are sleeping on the beach in front of the hotel (till 11.00am)

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Great Historic Hotel

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Moana Surfrider was a great hotel to stay in.... hotel.com was able to get us a good deal... waikiki is great except for the actually beach itself. if you stay in waikiki, do yourself a favor and GET OUT during the day... rent a car, go to the east side, or north shore... there is A LOT to do on Oahu... go explore and enjoy... Waikiki Beach is actually […] one of the worst beaches on the island, but it's where everything is so it's the best place to stay Lisateave

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My husband and I stayed in the older section of the hotel. While the hotel was gorgeous, the room left a lot to be desired. The room was large enough to fit a king-size bed and that was about it. The bathroom was updated. However, it was so small two people could not fit in it at the same time. For the price, I think I would have gone elsewhere. The […] hotel service was awesome. Lisateave

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We had a great stay, loved the ocean view, and loved the location right next to Duke's.

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The hotel is a Grand Old Lady in great condition. It is located in the middle of everything on Waikiki Beach.

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Not happy to be charged $30 for a "resort fee" which included "free wifi" two glasses of wine and a "free picture". We did not use any of these items and there was nothing free about it.

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Excellent location, friendly staff, and lovely rooms

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Thee was mold in the bathroom, no fan in the bathroom. The tiny TV was so far fom the bed. The maid service was a different time everyday, on one day 2pm, the next 12noon, the next 4pm. The building was extremely old, there was so much street noise unable to block out from doors/windows because of gaps in frame.

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The best 2 weeks of my life!

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Could not fault anything...had a great experience...will go back

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This is not our first stay at the Moana Surfrider, so we know the place well. If you are looking for a hotel with historical significance, perfect location, and a reasonable rate (for oceanfront Waikiki). This is the ticket. Rooms are very modern and very comfortable, staff very nice and helpful. We had stayed at the adjoining Royal Hawaiian before, […] but that facility changed a lot of things (no more breakfast Buffett, reconfigured lobby, raised prices $200 per night), so Moana Surfrider a better option now. Outstanding. Lisateave

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Pros: The Moana Surfrider is ideally located in Waikiki. We were more than pleased with our 'partial ocean view' room and enjoyed mornings and evenings on the lanai. The bed was extremely comfortable. All of the staff from management to housekeeping was gracious and made us feel welcome. Loved the history of the Moana. Cons: Being a Westin hotel we […] expected ceramic coffee cups, not cardboard; glass glasses in the bathroom, not plastic; double-ply toilet paper. The bathroom was small and a storage shelf below the sink area would have helped tremendously. The bathtub was chipped and noticeably repaired.The drawers of the dresser kept sliding open. The closet was very small but we were there for only five days so it was adequate. Lisateave

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Had a great time at the Moana, Kristine at beach club was very helpful, gave an excellent customer service and took great care of us. Thanks. :-)

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Hands down the best resort in Waikiki. Best location on the beach. Everything is very clean and up to date. Absolutly loved this place. Will stay here everytime I come to Waikiki. Location is right across the street from shopping and resturants as well!

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The hotel is beautiful!!!! I love the open lobby and the back courtyard and beach area is amazing. I can't say enough good things about the employees and their service too! However, my friend and I were traveling together and for the first two nights we were put in a historic room with a kind size bed. It was the smallest hotel room I have ever seen! […] Opening the front door touched the edge of the bed, and that's the extent of space surrounding the bed. I think if you want to keep the room historic size you need to keep smaller furniture since it was hard to walk around. Then they moved us to a double bed room after two nights, but it was right over the top of the valet facing the noisy street. That street is so noisy at night with crowds and street performers, and then starting around 4:30 am we could hear valet talking and wheeling luggage racks. It didn't seem like the windows were sound proof at all. We kept thinking "are the windows open?" because it was so loud. I think its crazy you can stay in Manhattan and not hear a sound but here they obviously haven't sound proofed the front windows. Needless to say I didn't get very much restful sleep on my supposed to be relaxing vacation :( Everything else was great except for the comfort of the room. Lisateave

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We stayed at the double deluxe ocean front. it was so close to the beach. The view was gorgeous. We could see the aura of morning sun rise over the diamond head from the balcony and watched the sun set every evening. Staffs are very friendly and helpful, especially the house keepers.

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What can I say. Great old charm hotel. Great Service. However, after booking with Hotels.com and prepaying your stay, you are then hit with a daily resort fee for many services that you will not use. The pool is small and dated. There are not enough sun longes around the pool, so you are forced to sit on the beach sand area within hotel grounds, where […] the hotel charges a large sum of money per day to rent you an umbrella and 2 sun lounges. It made me livid and spoilt my stay to the point where i complained to management and they waived the charges. Would I stay there again? Only if they remove this ridiculous beach umbrella rental charge or provided an adequate number of sun longes around the pool area to accommodate sufficient guests. Lisateave

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I enjoyed to stay here. Easy access to the most places and nice environment.

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The hotel has an old world charm - it was the first hotel after all. They have lovingly kept the feel of the place. The room are very large and very clean. The hotel is right on the beach

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Right on the beach in Waikiki. Nice hotel. Great architecture. Rooms were nice, but nothing special. Restaurants (both of them) in the hotel were way overpriced (even for Waikiki), had horrible service and very mediocre to poor food.

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This hotel is situated within the busiest section of Waikiki. If you are just staying in Waikiki, there is no need to rent a car as there are numerous shops around the hotel and you can take the trolley to get to Ala Moana mall. The hotel is fabulous until you get to the rooms. So first, I will critique the lobby - spacious and open, light and breezy, […] plantation style. It is a beautiful hotel which is a factor in our selection. However, the rooms are small.Also, some improvement on housekeeping - I found nuts when I opened the drawer where the outlets are and one of the towels have a permanent stain on them. I do like that the rooms have robes and slippers. The front desk was difficult to get a hold of. When you call, they will call you back and there is always a line. They need more than 3 clerks. The only restaurant we went to was the Beach Bar. I had Loco Moco - it was OK,my husband had a salad and he liked it. We were very satisfied with our drinks. Our attendant was also very efficient. My daughter dropped a fork and he replaced it in a second. There is a resort fee which includes parking (at Sheraton), wi-fi, free kids meal with a paying adult, etc. If you are after location, I would recommend it. Personally, as there are numerous hotels in the area, I would most likely try others. Lisateave

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The hoteI was Great. I will stay here again. The staff was very helpful and made our stay like we were at home.

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Beautiful hotel! No problems at all! Would stay here again any time!

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It was the second year in a row where we decided to stay in Waikiki. The first with another Starwood Hotel as well and it didn't disappoint that we did. I give the quality of service and location an A+. The hotel surcharge of $25 though daily which was not included in the pricing i booked 6 months earlier was a dampener though. Nevertheless i still […] recommend to stay in this hotel. Lisateave

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Loved the architecture of the Banyan Wing. It was a great place to be. The bed was very comfortable as always with Starwood hotels. My only criticism would be that the bathroom was quite small and the shower had a few discoloured tiles and leaked onto the bathroom floor. But to be honest the old feel of the hotel made this ok with me. I'd stay here […] again without hesitation. Lisateave

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Bear location to access beach, very comfortable room, beautiful lobby and public area, staffs are very helpful, especially the conceiage, tour desk also very helpful, but the restaurant us quite expansive, and the beach bar food is very slow.

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Just be aware of the $25/day/room "Resort Fee," which includes wifi and a couple of bottles of water. Seems like this charge should be known when booking the room...

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The Westin Moana Surfrider has excelled at increasing prices but not the experience!! They are quick to charge but slow to provide any help or truly above the norm experience. I have been going to this hotel for many years now and believe it is time for a change. I cannot hear the staff's explanation that they have a new General Manager and "sorry we […] cannot help you, the GM has decided to raise the prices and it is what it is". Lisateave

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Best pool bar in town. Perfect location in the heart of the action.

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We recently stayed at the Moana Surfrider (Westin) and found it to be average. The name and brand is all hyped up, and we were disappointed in the service and room. We we first arrived, the hotel staff were not that keen on helping us and weren't as friendly as hotel staff in Maui (Fairmont). We waited a long time to check in, as 2 people were helping […] one person?? They didn't even acknowledge us waiting. I know this wasn't the Fairmont, but a certain level of service is still expected from a so called 4 to 5 star hotel'. The room was average and the bathroom needed to be renovated. The bathtub was chipped and stained, sink was small and overall cramped. Plus, the closet was inside the bathroom, which I found very strange. The location however was good and on the main street. It's in walking distance to all the restaurants, stores etc... Maybe we expected too much, but nevertheless, I would NOT recommend this hotel (especially if it's your first time to Honolulu). I would highly recommend the Sheraton Waikiki just down the street. It's more central to everything and the service there was MUCH better. We stayed there one night and really liked it! Lisateave

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2nd time at the Moana and loved it once again. Just wish the pools stayed open till after 6pm.

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A great location handy to Waikiki beaches and shopping, dining. Romms are a bit dated but bar and dining areas have a great outlook out to sea over beaches.

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Have stay here before and still think this is a fatastic hotel.

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Hotel was beautiful...my room was very small, on the second floor, overlooking valet parking. No tub, tiny bathroom. And I "upgraded" (payed more) for a "Deluxe" room. No balcony either.

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The hotel is simply beautiful there is no doubt. The hotel room that was advertised said that there was a view. If there was a view, maybe it was one of those "if you stand in this spot and stretch you can see..." kind of things. The room was very nicely furnished, the bed was excellent but it was facing the street at the front of the hotel, which was […] very noisy until the wee hours of the morning. I put out my room service card for breakfast about 10pm because I had to catch an early flight. About a half hour after they were supposed to have delivered my breakfast, I happened to look outside and the room service card was still hanging from the door. When I commented on this to the front desk person on checking out he said "Isn't that odd considering that room service is right below that room?" But he never apologized. I am much happier at the Outrigger next door and just visiting this hotel. Lisateave

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Wonderful. Most don't consider staying in Waikiki to decompress at the end of a vacation; but we did spend a night in a "classic ocean view" hotel room after a week vacationing on a neighboring island. The corner room allowed us to lay in bed while watching the sunset through the open window.The Moana Hotel was very relaxing, more so at any other hotel […] in Waikiki, including the Royal Hawaiian. Lisateave

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Size of the room is a bit tight, but the location & their service is excellent

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Such a disappointment. Booked this hotel as we had stayed in Waikiki before and it looked great. Booked early and went for an upgraded room so we could have a special experience over Thanksgiving. The hotel had other ideas though. On arrival we waited 10 minutes to check in then another 10 while the check in staff scuttled about going in and out of […] the back office. We should have known this was not a good sign. They had overbooked the grade of room we had booked and so they downgraded us to a smelly, cramped room overlooking the street - which would struggle to get 3 stars let alone 4. They offered us hotel credit as compensation but they were missing the point. If we wanted to save money we would have booked a lower category of room. We talked to the duty manager who was totally ineffectual and just kept saying 'I apologise on behalf of my organisation'. What does that even mean? A 'I'm sorry' would have been nice. There were so many other things they could have done to soften the blow (at minimal cost) - champagne, flowers, chocolates, a personal note from the manager - but they did nothing. The food and service in the restaurants was good but the hotel was so crowded with wedding parties (we saw 6 over a 4 day period) the staff seemed very stretched. There are plenty of other 4 star hotels in Waikiki so I'd say - go somewhere else! Lisateave

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We had a lovely honeymoon stay at this lovely old hotel. We stayed in the main building of the hotel - our first room was noisy and we couldn't hear ourselves talk or the tv over the noise of the buskers on the st at night. The staff were very helpful and happy to move us to another room which was even smaller than the first but very clean and comfortable. […] The bedrooms are very small (it was a struggle to find a place for all our bags when we shopped 'til we dropped!) but the amazing location of this hotel meant that we spent more time shopping on the main street or lounging by the pool than sitting around in the room so it didn't really matter. The pool is small but clean and nicely positioned on the beach. Staff were helpful and pleasant. Would definitely recommend a stay here. Lisateave

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