BEST WESTERN Saluki Inn - Carbondale

Overall a very comfortable clean room.

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Hotel is dated and in need of maintenance. Check-in went extremely slow as I was kept waiting 10 minutes, with another person behind me, while some sort of credit card problem was being handled for the person checking in.

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I enjoyed my stay there. I wasn't satisfied that when I arrived on May 16, 2013 the elevator was broken and I had to walk up with my luggage. I was told the elevator would be work the next morning and it was. It also would nice to a bench to sit outside on.

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The Best Western in Carbondale is in a good location for those driving to SIU. The hotel is about what you'd expect at this price level. the staff was nice and it's a no frills hotel. Good for a tired commuter.

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Everything is great, from the staff to the rooms to the breakfast to the treadmill. My only complaint is the pillows --- no options other than a really firm pillow.

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Our stay was very comfy and the halls were fairly quiet. Especially liked the staff. They were very friendly and professional and seemed to really care about us.The breakfast was good and plentiful and at one point when breakfast was near the last few minutes one of the staff asked me if I needed more from the buffet,and how the meal was. Was not rushed […] at all. Lisateave

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Great, sadly for two days in morning there was a STRONG odor of dog feces coming from the room down the hall from us, which was pleasing as we were having breakfast. My teenage sons and I were in town to attend to visit the college. We stepped out for dinner, and walked it. Which is about 1/4 of a mile walking. We were stopped by the police and questioned […] where were going. And were we okay? We looked at the officer as if he was really asking this. I really wanted to ask - what doesn't anyone walk out here? Or is it cause we are 3l Latinos? Sadly for him when he realized hey these 3 see right thru my ignorance, he drove off and did not give me a chance to ask him was there a reason he decided to question us. Speaks poorly about community and police system there. Lisateave

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Very unhappy to find that the pool would be closed during our stay seeing that was the reason we chose that hotel.

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The staff was very friendly, rooms very clean, beds comfortable. The pillows were way too thick though and the blanket very thin. It was a good place to stay for a night or so and the price is great. I would recommend this hotel.

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very nice hotel, would recommend it to anyone traveling in the Carbondale area

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The lobby and hotel room was wonderful! It is too bad I was only staying for one night - I would have loved to stay longer!

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We like it here because friendly staff and pool was heated. We will be coming back this summer and Christmas time

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Quiet, clean, convenient. Good value for the money. At checkout I was asked for feedback and I mentioned that the bed pillows were all very plump which looks nice but is not comfortable for sleeping. I went out to the car to get the pillow I brought with me. Also, I would have liked fresh fruit as part of the breakfast. Otherwise, everything was fi […] ne. Lisateave

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Nice hotel that makes a good effort to stay maintained. While the condition of the hotel is not "brand new" perfect, it is quite clear that the management is keeping up with maintenance to keep the hotel presentable. My room was very clean and comfortable. The internet was very fast. Hotel staff extremely friendly and helpful, and seemed genuinely concerned […] about the quality of my stay. Will certainly stay here again! Lisateave

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We had a good experience at the hotel. The room was quite clean and nice, and the staff treated us well. The fitness center and breakfast are nothing to brag about, but they were both adequate. I would go back.

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Generally, this is a pleasant yet somewhat modest hotel. The lobby area has a modern, updated appearance. The pool area looks very vice (although I didn't use it). The room was very clean and reasonably appointed. The temperature dropped down to near freezing that night, and I woke up cold around 4:00 AM. Unfortunately, I could not get the heat to turn […] on. I had to pull the blanket off of the extra double bed. I assume that this is not a widespread issue at the hotel, but it was definitely an inconvenience for me. Lisateave

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Terrific, with the exception of a middle aged lady who was a room maid with an Indian or Pakistani origin but had a bad attitude about the guests. She needs to be reminded that she may not like what a customer does, but that we are ALWAYS the customer. She actually reprimanded me for not leaving my room until after 1pm on Sunday for her to make it up. […] I was on a business trip so I rested on Sunday. Her work was good otherwise. Rate was great and the place was clean and in great shape. Lisateave

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Overall a good place to stay and a welcome sight after driving all day in the remnants of a hurricane! The room was clean, comfortable and quiet, and I really liked having the microwave and refrigerator for the snacks we had brought along. The bed was comfortable, everything was clean and neat. Only had a slight problem with the check out when the clerk […] tried to charge me for the room again! Took a few minutes to try to communicate that I had already paid online. Otherwise everything was good and I will stay there again on my next trip. Lisateave

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We got there at a decent time, but the girl at the desk seemed distracted at first. She gave me room keys and directed me to park at the back of the hotel, when we found out our room was actually towards the front, we had to move the car again. The door lock would not work and the handle was broken. She said she hoped she could fix it by using a master […] key as the hotel was booked. The master key worked, but she forgot to leave a note to notify the desk for morning. The walls were a bit "thin" so we could hear a lot around us. The closet door was stuck and we never did get it to be able to open. However, the breakfast was great with many options and for a quick stay it did the trick. Lisateave

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The lobby looks very nice. Pool was nice as well, too bad the hot tub was out of service. If you need two beds, they only have doubles, which was a disappointment, but the beds were comfortable and clean.

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Had a little misunderstanding about what kind of room we were to get, but that was straightened out in a matter of a couple minutes. T. V. remote was a little touchy. The bed was probably the most comfortable ones we have ever slept on in a hotel / motel !!

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With temps in the 90 to 100s Wish air would have been turned on. Arrived at 2 am had to get up at 6 am and leave by 7:30 room was just starting to cool down.

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We enjoyed our stay at the Best Western. The front desk staff were friendly and professional. The room was very clean. We were only in town for one night but we were very satisfied with our stay. It was in close proximity to the University and there were many restaurants in walking distance to choose from. The breakfast provided exceeded expectations. […] All this at a very reasonable rate. Lisateave

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Hotel was nice, clean, & comfortable. Good to have coffee & breakfast. The bed was very comfortable, but the first room we tried to get into the entry keycard didn't work the first or second time to our room on 2nd floor. Requested room on 1st floor and that key worked but the TV remote in this room did not work. We were too tired to watch TV anyway. […] Did tell the front desk person on our departure. The hotel staff was very pleasant. and accomodating. Lisateave

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There were two problems: 1. The folding door to the wardrobe closet was off the track and very difficult to open and close. 2. The smoke alarm was hanging by its wires from the ceiling. On the positive side: There were an ample supply of towels and washcloths. The beds were very comfortable with four pillows on each bed. The cleaning crew was very efficient, […] for which I left a $5 tip. The A/C was sufficient and the storage space was very adequate. Breakfast was very good and there was a good variety. We were there for three nights; however, as we were visiting relatives in town, we did not spend much time at the hotel and therefore, did not take advantage of the pool nor the fitness center. Overall, our stay was very satisfying. Lisateave

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Unfortunately, the elevator broke while we were there. There was a kids birthday party and the kids ran around the second floor a lot - unsupervised. The hotel staff was very nice. The room was very comfortable.

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The overall experience was ok. During our stay, the room was not cleaned of garbage one the first day of our stay. There was garbage left on one of the side tables that was clearly garbage. The next day of our stay, the room was cleaned more sufficiently. The quality of the breakfast was somewhat poor. The "hot" food was cold and the apple juice tasted […] like water. Other than those complaints, the stay was fine. I would stay again if needed. Lisateave

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It was much cleaner than my last stay 3 years ago so I was very optimistic. This hotel is NOT baby friendly. I knew ahead of time that there would be no crib so we had to bring our own. Upon checking in, the fridge in our room didn't work (for baby's milk) and we had to wait about 30 minutes for them to bring us the keys to a new room, making us late […] for where we needed to be. The new room had a broken but functional door handle and was missing a light bulb in one of the lamps. It was clean with the exception of a huge glob of god knows what on the snooze button of the clock. Breakfast the next morning was also a disaster, they ran out of coffee several times and had no hot food left at 9am, making us run late for church. There was not enough seating for guests which was not helped by the fact that there seemed to be a company meeting but not eating in the only dining area on the second day. And of course there was no highchair so I had to feed our 6 month old cold (no microwave) cereal in her car seat (messy). The indoor pool was also a disappointment as it was way to cold to swim in and our room key would not open the door. The staff was unfriendly and apparently poorly trained to address our concerns. One girl even told us there was no other vending machines (not true) in the hotel and simply said "Oh" when we told her the lobby one was out of water. We will be looking for a different hotel for our next stay in Carbondale. Lisateave

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The toliet was leaking when we were there. There was a large puddle of water we noticed when we first arrived. I also found what i thought might have been a dead baby roach in the bathroom. Might have been on a mop used in there and came from somewhere else. There is need at that hotel for a King size and pull out bed in some of the rooms. We had our […] 18 yr old son with us and it was slightly uncomfortable sleeping two adults in a full size bed. The breakfast was good and staff very accomodating and friendly. Lisateave

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There were some issues with the hair dryer not working and the door not locking properly and the hotel switched our rooms without any problems. The next night the guests in the next room were a bunch of rowdy 20 year olds and when we complained the next morning to the hotel staff they apologized and switched our rooms again to a more quiet area. All […] of our requests/issues were met with an accommodating staff who wanted to fix the problem. The breakfast in the mornings was excellent and always refilled and was not just a continental breakfast. The location was excellent if you are coming for an SIU event. Lisateave

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I have clients in Southern Illinois. I found the Saluki Inn perfect for my needs. The location is convenient. Not only to local cities such as Marion, Carterville, Carbondale, and Murphysboro, but to restaurants. After a hard day, I come back to a clean comfortable room. I can walk or drive to a variety for restaurants. The staff is very friendly. I […] especially appreciate Trey, who seems to be very bright and anticipates my needs. It has a good, simple breakfast, that lets me get out quick in the morning. At the end of the day, I know I will be rested and refreshed for the next day. I have been here multple times and will do more in the future. Lisateave

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Hotel was fine overall. Breakfast was a little weak, but room was clean. Not walkable to campus, but did have things around like restaurants, walmart, and a mall near enough to walk.

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Very pleased with the quality of the room for the price.

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This is based on a nine nights visit to the hotel. Location is good. Close to university mall and many shops and dining facilities, also at a convenent distance from SIU. The only comments I have is on the free breakfast needs more attention.

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Hotel was nice. Bed was very comfortable. Clean!

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Auf unserer Tour durch den Mittleren Westen (8 Nächte in 4 Hotels) war dies das am wenigsten zu empfehlende Hotel: Sehr hellhörig (dünne Decken und Wände), schlecht geschultes Personal, liebloses Frühstück, schlechtestes Preis-Leistungs-Verhältnis. Wie hier unterm Strich eine 4,1 als Bewertung herauskommen kann, erscheint schleierhaft.

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