The Fairmont Chateau Whistler - Whistler

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I'm a sucker for nice rooms, nice lobbies, nice spas, and nice cocktail bars. And this place fits the bill on all of those accounts. It's super convenient to the slopes too. So, 4 stars. The -1 is for the snippy bell hop who greeted us. Spoke at lightening speeds...we asked him to repeat that...he rolled his eyes and said it even faster. Then he started […] opening our ski bags without asking - which was rude. I know he wants to keep the skis out of the room, but we had some things in the bag that we didn't want to unpack yet. It was hasty and rude. The housekeeping didn't show up either, and we got a snippy call that said, "We're calling to explain that we didn't make up your room because the privacy sign was out and housekeeping stops at 4pm." The privacy sign went out at 3:45, sweety, so, that's our bad? Ok, hon. It's an expensive hotel room, so honestly, I'd like to see you personally clean get off your duff and clean the room this instant. Lisateave

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Beautiful room, spotless, quiet. Staff very professional, helpful, relaxed and personable. Loved it.

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This time the service was great. Even if the hotel was sold out, the employees were very nice and helpful taking the time to help.

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Don´t take a car, parking is very expensive. Internet is expensive as well and not good quality. Cleanliness is not as good as we expected...

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Overall it's a great hotel but a little overpriced for just a regular room. I think the name carries a lot of weight with respect to the pricing. Secondly, there is no free wi-fi or parking for such an upscale and expensive hotel. Parking prices are outrageous. I think they can afford to offer free parking and wi-fi for their guests.

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This Hotel exceeded all my expectations. The staff was outstanding in every way. The whole ski experience from having your skis stored for you along with the short distance to the lifts, truly made this a memorable ski trip for myself and along with my seven friends. We have done eleven other ski trips all over the Western United States together to […] the top resorts and this by far set the bar way above the rest. We will return to this outstanding resort in the very near future. Thanks for your hospitality. Lisateave

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dusty

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Great outdoor spa and pool area. Could have a bit better bar service, but great atmosphere. Had an amazing dinner at the Grill Steakhouse in the hotel.

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Beautiful hotel. They've thought of all your needs as a skier. We used the Gold Service and it was really sad when we had to leave, so spoiled. It was very easy to get to either mountain for skiing.

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For a romantic 3 day getaway, the Gold Room experience is worth every single dollar. The fantastic breakfast and hors d'hoeuvres between 4-7 essentially encompasses a full board package. The Gold Room lounge has a serenity and wonderful atmosphere.

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Food and drinks expensive

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Nice hotel, friendly staff, room was not clean (hair in bathtub, soap residue on sink), great location to start your daily skitrip

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It is expensive but the food, service and the amenities are excellent. The staff was especially friendly and very accommodating .

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Excellent service from staff, well maintained hotel in the most prime position in Whistler right next to the Wizard Express gondola. Quality restaurants within hotel with great ambience, good service but pretty pricey. Mains for CAN$40 and a reasonable bottle of wind for CAN $70 + TAXES & SERVICE CHARGE. Bar/Lounge area is very nice with comfortable […] and tastefully decorated furnishings. Local beer prices $9 + TAXES & SERVICE CHARGE. Lisateave

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The hotel and staff were unbelievable! I have never met any nicer people anywhere I've stayed. I will return!

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We were extremely pleased with the hotel. It was a very busy time in the first week of the New Year so we had to wait for over an hour to check into our room - however, we were able to wait in the very comfortable lobby. The staff that we encountered were all, without exception, courteous, helpful and friendly & thanked us for being understanding due […] to the busy time of year. Our room was very pleasant overlooking the slopes and the beds most comfortable. The pools, hot tubs and shower rooms were clean & well-maintained. My daughter and I plus two teen grandchildren had a fabulous time! Lisateave

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You cannot beat the location for proximity to the slopes and a cozy, but grand bar for apres ski delights. The rooms are basic (althought the bed was very comfortable), but you're paying for location. Housekeeping was inconsistent during our stay which was during the holidays and prices at restaurants and bars seemed very high (as compared to other […] luxurey properties we've stayed at). Over a positive experience. Lisateave

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Worst hotel experience we have ever had. Made to feel like intruders rather than suite renting guests.

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It's the Fairmont...and consistent with all Fairmont Hotels, lobby is nice, restaurants are nice, bars are nice, rooms are small and generally antiquated. This is not the W hotel. If you want to be situated in the main village, near all the action, during the day and during the night, then this is not the hotel for you as it is located in the Upper […] Village....a 10 minute walk to the main village. I wanted to be situated in the main village and the listing did not mention that the hotel was not in the main village so that was kind of disappointing. For the price the fairmont charges, I recommend looking at the Pan Pacific, Hilton, Sundial, or Executive Inn hotels as these are all located at the base of the whistler/black comb mountain in the main village. Lisateave

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I enjôo só much, it was a Dream of Christmas! The hotel did a lot of activities for whole family! The only thing I think could be better is the bedroom shower.

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Everything about this hotel is what you expect when you are staying at the best!

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ran into a couple of hiccups on check in, but service was impeccable and all issues were addressed and resolved immediately. Room was very comfortable with beautiful treetop views. Bathroom a little dated with mildew in the shower, but overall a very nice stay.

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For ski in and ski out convenience this hotel can't be beat. From the moment we arrived at the door until the end of our four day stay the staff was there for our every need. The checked our skiis at the front door, loaded our large bundle of bags and transfered them to our room. Waitstaff in the lounges, rental shops and restaurants were extremely […] friendly and helpful. The distance to the downtown Whistler stroll is a little far - a 10 minute walk - but hotel shuttles run every 15 minutes. As with other resort properties I've visited the onsite meals, drinks and other services are on the pricy side. Be prepared for possible sticker shock if you eat a lot of meals and have drinks on site. But, the food was always first rate. Out family of four completely enjoyed this stay and were taken with the holiday decorations (we stayed just before Christmas) of both the hotel and the Whistler villiage stroll. Lisateave

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All my family enjoy the indoor and outdoor pool area. Will stay again!

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The Fairmont is a grand winter skiing experience. From the Hotel entrance greeting, the lobby and the check-in, the room - everything was really great. The bar with the big fireplace is the best in Whistler. The Service and staff handling the ski valet is really nice. Boots are nice and warm when you get them in the morning and you're off toward the […] ski lift next to the hotel immediately. Spa + outdoor pool area is nice too. If anything - the hotel close-up exterior impression is less grand than the interior. When looking down at the hotel from the mountain I really looked forward to after-ski in the hotel. I plan to go again. Lisateave

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when we checked in we were not informed that the pool / sauna area were closed two days later we received a notice it would be closed for four hours two days later its still closed also daily housekeeping took two days off service in general was not what you would expect from this hotel

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Fabulous hotel!! Only comment is they use flat bottom bed sheets and they did not stay tucked in at all, I was constantly fighting with the bottom sheet. Wish they would either use fitted bottom bed sheets or use the sheet strap/band that goes under the mattress and clips to opposite sides of the flat sheet to keep it from coming untucked.

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Very comfortable place as always. However, renovations are undergoing so access to the pool is via staircase so no change room and showers on that floor. Also, the take out restaurant Portobello was closed which left us with no options for smaller and cheaper breakfast. It is scheduled to re-open Nov 22. It is too bad that they did not post this as […] we would have made plans to bring small eats. Lisateave

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Generally fine, staff is excellent.Only niggling item is the pool was being renovated. There was a backup outdoor, heated, pool, for laps..which was actually fine. But, we would have appreciated knowing ahed of time that the main in-out pool was under renovation.

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They went out of their way to serve us. The food was exceptional. We got upgraded to a very private room with a view of only trees and mountains. We had a fireplace, super comfy bed and a whirlpool tub. The gym and out door hot ts were great . Expedia gave us an incredible off-season price.

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It was great! Our room was a perfect place to relax even on a rainy weekend in Whistler.

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Loved it!

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We have stayed with you before and it was good. We have also stayed at 7 other hotels and time shares and we chose to try you again . Disappointed that the room we had reserved was not available for this birthday surprise for our daughter! First our parking ticket did not work and we had to go back to lobby to correct that. Our first room had nothing […] but white plastic to see out the window. Our second room was much better. Clean and comfortable. Was not prepared to pay for Wifi. Our business stayed with you and I did not remember that. Pleasant staff outside. Lisateave

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We were so disappointment with there pool and hot tub . they had renovation in this area , there was not notice on their web side .

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I loved the view from the side door and window ..it was awesome experience overall:)

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The Fairmount made us feel so welcome as a family. My daughter was thrilled with the hot chocolate and cookies under the stars, and the candy apple craft the next day. The Thanksgiving weekend events hosted by the staff made for a very special stay. We can't thank them enough. Bravo, Fairmount!

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This hotel is the perfect place for a romantic getaway! Mountain scenery and cozy rooms. We had a fireplace in ours and were staying in the Gold area of the hotel which came with one of the best breakfast buffets I've ever had.

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Booked room as a last minute stay prior to flying back to LAX, it is an easy10 minute walk from the village gondola and village center. The hotel is very clean, the beds are superb (king room) would reccomend to anyone.

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As expected

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