Crowne Plaza Hanalei San Diego - Mission Valley - San Diego

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As usual the front desk staff was extraordinary - Adam, MOD. The only disappointment...I expected free wi-fi in my room because I had it in September when I was there. I have stayed in cheaper hotels that had free wi-fi in the rooms. Small item unless you need it and find it is going to cost a high fee to get it. But, overall, a pleasant stay.

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We've been staying here since it was the Hanalai years ago. The change in names has not changed the quality at all. Still very clean, very friendly and fairly quiet.

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We had dinner at the restaurant, and were seated right away. We treated very well by all the staff. We plan to stay there again.

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At first appearance the hotel seems great. We checked in only to find out we owed an additional fee for parking. We had been told when we booked that it was included in the price we already paid. We got to our room to find we didn't have the fridge and microwave as the description said we would. We needed that since we have a baby that needs her bottles. […] They switched us to another room that did have a fridge. The fridge didn't work. They brought us another fridge but it froze everything and we could not turn the temperature down. The bath tub did not drain, the toilet had a lingering smell, the sheets are what my husband calls paper sheets. They are very stiff and hard. When we went to use the hot tub and pool they were so dirty. They were allowing drunks to be in the pool with their alcohol even though it was supposed to be a family place. I couldn't let my toddler come with us because their were cigarettes and empty beer cans all over the place. When we asked the front desk about taking care of the mess they kind of blew it off. It was extremely disappointing. Last thing we hated was the fact that we had to pay extra for wifi. That only covered one devise. We both have iPads but had to pay a fee for each iPad each day. That is ridicules. Lisateave

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Check in and out process was great. Resturant was good but pricey service was a bit slow. But we were on vacation so we didn't care. Our bathroom door would not close. No big deal for us. Pool area is nice. Parking was convenient. One thing that was cool, if you skip out on maid service you get $5 coupon to spend on food at the hotel.

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The stay was great. We were very disappointed in the quality of massage specialists.

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The rooms were dated. Limited parking and with a price. Also there was a charge for internet. For the price wasn't worth it.

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Just one recommendation. The sheets were too stiff which made it uncomfortable. Other than that it was great. Thank you

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I have been a meeting planner for ten years and I wasn't expecting much for a one night stay in a three star hotel. The service was excellent, the sushi bar exceeded expectation and the location and convenience to SDSU were great. Good job to all on staff. It will be my hotel of choice when visiting my daughter at college

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I most likely wont stay in this hotel again since it doesn't offer free wifi!

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Much less expensive than surrounding hotels and still a nice room and amenities. I would stay here again. *Note* The only issue was having to pay to park at your own hotel.

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This hotel needs a face lift really bad! Other issues: First, Pet Fee is outrageous! Granted Expedia FAILED to disclose the $75 (plus TAX!) Pet Fee on the website, but seriously $75? If I knew they charged that much, I would have NEVER booked this hotel. Second, parking fee $12 per car! Maybe it wouldn't hurt much if THE PARKING SPOTS WERE NOT SO NARROW! […] We have a Mini Countryman and when other people parked next to us, we could barely get in. That should give you an idea of how narrow the spaces are! Third, they made us pay another $12 so that my sister, who was visiting, can park in their lot. I don't think they had any FREE (meaning no charge) spots for people not staying there. If they did, well they certainly did not offer them to us. Fourth, I thought this was a hotel where you go thru a formal lobby then take an elevator to your room and such. When I was told we have to drive to the very back of the hotel and we park right outside, I knew then that it's one of those cheapy, 1 or 2 star hotel type with the door faces right out in the open. I did not feel safe leaving our dog in the room by himself at all! Fifth, they charge for WiFi. Sixth, didn't appreciate how front supervisor that checked us in acted when I said Expedia failed to disclose the pet fee. She was somewhat like "not our fault". Could have at least said "oh I'm sorry about that. Unfortunately the pet fee is in our policy"...something to make me feel better but instead just kinda put down even more! Lisateave

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Check-in process was ok, however when I got to the room, I noticed that one of the two sinks in the room were clogged with water in them. When I used the second sink it never drained and the water just accumulated in the sink. I proceeded to call the front desk who had maintenance and fixed the problem. This was pretty inconvenient because I was in […] a rush to get to a meeting. Soon thereafter I noticed the toiled was clogged as well, so I had to call again to get the issue resolved. Obviously, there is plumbing problem atleast in the part of the hotel that stayed. Lisateave

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Front desk staff was rude and uncaring. Room was cold due to door opening to outside. I was told I would be charged $12 for parking so I was surprised to get a bill for $12 a day for my 3 day stay. Breakfast buffet sucked and was too expensive.

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This hotel is located in an area with many hotel options from Double Tree to Motel 6 right next door. The location is amazing though, central to everything in SD.This property is clean but is dated. I was hoping for more of a vacation/resort experience based on the pictures and room rate. That was not the case, I could have paid about half for the same […] quality of room in several other hotels in "Hotel Circle". The staff was friendly and it is a pet freindly hotel which is nice but if you don't want a room on the bottom floor it is an additional $45.00 a night if you have a pet. Also I still don't understand the $12.00 parking fee at this place. There is no parking deck just a huge lot that you would park in for free at many other hotels. The bed was also not very comfortable. I do not think I would return with all the other options so close by. Lisateave

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nice place for the $$ didn't like paying for parking though

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Rooms didnt smell. Restaurant was good. Nice landscapes. Will return.

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Hotel heater was out #nd we had maintenance in our room for over three ours and only got a ten dollar break on the bill for not using maid servicel.

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We had awonderful experience at the hotel. Room was fantastic and foor was great.

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Night manager/supervisor was incompetent! Had to switch rooms because the heating and AC could not be fixed. At the beginning of my stay only the AC was operating. The first time staff came out to fix the heating in order to enable it and during that remedy somehow the AC stopped working. I didn't find that out until I came back from a dinner and the […] room was super hot and at that point tried to activate the AC and it wasn't working. The night shift manager wanted to send a technition to my room at 11pm and at that point I wasn't to confident in their technical maintenance department so I asked if there was another option and she offered a room, which was ok with me. It took 60 minutes for her to call me with a room. During that time I called her twice to inquire about my room. At that point all she could offer me due to the inconvenience was a free breakfast that I wasn't able to redeem because I was checking out a 5am and breakfast starts at 6. Wow! Lisateave

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The room had lint and paper scraps all over the floor near chair in the corner. The balcony was full of ashes from prior guests in the room or from the balcony above upon arrival on Friday and was not cleaned on Saturday so could not use the balcony at all!

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Everything was great, but the heater was really loud. The room we were in had a pretty old wall unit heater. It was either cold in the room or really loud so we weren't able to sleep.

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I was very upset to find we had to pay 24.00 to park. That's crazy!

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The rooms are a bit "older" and the walls are a little thin, however every single person that works at the Crowne Plaza are top notch. Excellent employees, friendly, always smiling, and helpful.

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They checked us into a dirty, uncleaned room. It has not been cleaned from the previous occupant. Then they transferred us to a room that smelled like urine. We had to wait for an hour or so before someone was able to resolve the issue and move us to a clean room. We did get a verbal apology from the front desk when we had to get our third set of k […] eys. Lisateave

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We had a very pleasant experience, and of course, I recommend this hotel. Service was great. They gave us an unactivated key, and they immediately delivered a new one to one of our rooms. Splendid attention to customers. The bar happy hour was great. Great staff at the bar too. Overall, location was convenient: not too close to bear the noise of the […] heart of the city but not too far to dread the trip to downtown San Diego. Lisateave

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Very friendly staff and quiet grounds. Great central location.

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We stayed at this hotel at least 3 times before. Pool was not useable as it was not heated. The jacuzzi was dirty - gross. There were people partying below our hotel room, I tried calling 4 times and the front desk was continually busy - so no help in getting some quiet. I think the people below us were smoking marijuana. Constant door slamming woke […] us up throughout the nights. Koi fish were gone - which is something our family really enjoyed in previous other visits. Mattress was not comfortable. Seems they are cutting back at this hotel. Sad to see the decline. Lisateave

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Would definitely stay here again.

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It was a clean, friendly and courteous hotel/staff. I will definately recommend your hotel and visit again.

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This was my first experience at this hotel and I had a plesant stay. The room was clean and comforable. The staff was friendly and very helpful.

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Room was clean and very quiet. Only complaint we had was the $12 per night parking fee, seems these hotels just keep adding fees for things that used to be part of the hotel fee. Also there was a fee for wifi in the room.

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Great stay. Only downside was charging for Wireless Internet access.

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Was OK, normal, not a great experience. Was a normal stay. In some lower category hotels the internet was free, here they try to charge it.

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The common areas, i.e., the lobby, restaurants off lobby area had terrible smelled of a need to rip out the carpeting and paint the place. I liked the Island decor but needs updating. Bathroom in lobby were surprisingly clean. Who thought you would need to go into a bathroom to escape the smell! The staff was excellent and very accomodating. They charged […] per day for internet access which made me have to leave the hotel and lug my laptop to the mall. Unless you could access a AT&T Hotspot you had to pay. No common area free internet. Not very hospitable.Pool was very clean and well kept. Unless they replace all the carpets and paint the entire lobby/restaurant area I will not stay there again. Lisateave

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Staff is excellent. Food is good. Room was clean . Terrible bad smell in lobby and restaurant! Needs rugs replaced. Needs to be painted. Pool well maintained. I saw vacuuming done and when I got up and walked past dirt was clearly visible. Would not go back due to dirty smell.

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Hotel is extremely tired; desperately in need of an upgrade. Does not come close to what you would expect for hotels under this flag. On the other hand, if you are dying to stay at a hotel with a theme of 1970's Hawaii, this is the place for you. . .

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Not impressed with the level of service. The 2nd day of my stay, I ran errands most of the day, got back to my room around 3:00 pm thinking it would have been made up by housekeeping by then. I thought wrong. They showed up after 4:00 pm, at which time I was on a business call, so I couldn't have them cleaning at that time. The next day I left my room […] at 6:30 am for meetings. When I got back at 6:30 pm (12 hours later) the room STILL hadn't been cleaned. Also, the room directory stated their coffee bar opened at 5:30 am. Since the in-room coffee was terrible and only made a single cup, I decided to go to the coffee bar. Walking into the lobby, I asked hotel staff where the coffee bar was located. They informed me it doesn't open until 6:30. I mentioned the directory saying 5:30 and their response was that the directory hadn't yet been updated. There were a few other service issues, but hopefully by reading this you'll have a good indication. Lisateave

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I liked the location of the hotel in Hotel Circle. Very close to the freeway and downtown. Paying for parking seemed a bit much at $12/day. The pool area and restaurant were good. We also experienced really good service by the restaurant staff and front desk agents. It was worth the money we paid.

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Nice clean room. Staff was great, easy check in and out. Grounds were beautiful.

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We first visited there in the early 60's. My wife was at the pool while the palm trees were being put into place in the lawn by cranes. We took our children there and one of them celebrated her honeymoon there. This time she and her husband stayed in the same room while her sister took another room. My wife and I always return for this is our favorite […] vacation spot in these United States. Had wonderful meals and the surroundings are magnificent. Will be back!!! Lisateave

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Definitely got what I paid for - no 5 star hotel nor is it a roach motel either. First the GOOD: Service was great from check-in to check-out was great including the restaurant. Accomodatation was not so bad (see below). Buffet was awesome if you paid for it upfront. Now the bad: Climate control in the room needs to be serviced. It was hot while we […] were visiting and the room tempurature felt muggy at best regardless of the thermostat setting. Parking spaces were made for Fiats sized vehicles - totally small and ridiculous (thank god for rentals). Lisateave

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i just wish the rooms were either a little bigger or didn't have that huge TV stand/closet taking up so much space! we opened the door and it hit the chair behind it. other than that, it was a pleasant stay. liked the sushi bar and the staff was nice.

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Guy at front desk said I was being "upgraded" to a pool view and a room with a microwave and refrigerator. In reality, balcony looked out over the 8 freeway and microwave and fridge were crammed into the wardrobe closet (very odd). Very pleasant staff on the grounds and in the bar. Beautiful grounds, although hotel itself seems a little outdated. Great […] location and free shuttle to Fashion Valley, which allowed for easy access to Qualcomm Stadium. Parking was $12 per night though. Would recommend based on convenient location. Lisateave

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