Holiday Inn Lancaster - Lancaster

We had two single beds which wasn't a problem but my husband is 6 ft and the single duvet didn't go around, needless to say he didn't sleep very well. The staff were very good and freindly but there were two days when there were coach parties in, for breakfast, and they were rushed off of their feet which meant the other guests suffered. I would still […] stay there again though. Lisateave

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Great breakfast, good pool, gym and steam/sauna. Clean room with good size telly. Only peev was no free wifi even in public areas, which is really a given these days.

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Convenient for river, canal and coastal walks. Nice room and gym facilities. Ridiculously expensive tea and coffee.. no free Wi fi and expensive to buy in hotel.

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Stayed here as visiting family at Lancaster Uni. Perfect location, just off junc 34 M6. Reception and Leisure Club staff very helpful and friendly. Having a swimming pool was a bonus. Leisure Club immaculate. Didn't eat or drink at hotel. Had breakfast at the Premier Inn. All you can eat and drink for £8.95 Inc full breakfast or continental for £5.95. […] 5 minute drive from city centre but there's also bus stops outside into the centre. Definitely stay here again. Lisateave

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Exceeded all our expectations, and will certainly repeat our stay. Sincere thanks

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Excellent staff, really helpful.

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We arrived to be told that there was some confusion over the booking in terms of the ages of the children. Without prompting, the remedy of an upgrade to an Executive Room was suggested and the hotel team bent over backwards to make our stay comfortable. The only draw back is the pricing strategy for the braeffast and brunch meals in the bar, which […] are quite expensive - beware also the "service" that is added automatically to your food bill. Locally, the Merchants pub is a must for extremely good and reasonably priced food...and just up the hill from there is the Castle, which until very recently was a prison, and where you will now find a very informative and even "fun" historical tour. Lisateave

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brilliant staff helpfull every time we have stayed children welcome Exellent eve dinner use of swimming pool and Gym makes it a great family hotel well done holiday inn

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Expensive wireless even in lobby, people running amock until 3:30 am. Despite advertising spa it was not open so all in all a complete utter failure.

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Fairly dated furniture in our room.... But beds were new and extremely comfortable. Breakfast was very expensive ( but not if you book it 1st online) but was actually VERY clean, well presented and extensive. Overall definately would stay here again. Staff very helpful and friendly

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Once upon a time, Holiday Inn would be considered a premium choice. However, this hotel offers only marginally better standards than a Travelodge, with prices to match. If you're travelling on the M6, the location is perfect though!

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Arrived about mid-afternoon - hotel's just off the motorway so very handy, and a good stopping off point for where we were heading for the next day. Went for a nice swim in the pool, and then had a really tasty dinner in the hotel restaurant in the evening.

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2nd stay- staff once again friendly and helpful. Would stay again

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The only down side going new years eve they shut a lot of the bar area off and stopped serving food at 5pm because of a gala dinner, and having 2 smalk children wasn't really acceptable and we wernt told before hand. Apart from that lovely hotel.

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Stayed 1 night, was tild the restraunt was fully booked, when we went down the bar To selabrate new year, we found empty seats and tables, was hungry till breakfast. Plus there was no room service when it states room service on the net. Was not happy with this hotel!!!

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would like to mention Dan who looked after us - the bed for our grandaughter had not been made up -he came to the room with pillows sheets -resturaunt needs to sort the billing out -we paid cash for the eve meal and the meal bill was put on our room bill again

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Lovely friendly staff, good reception welcome. Our request for adjoining rooms on the booking had been granted; what a fabulous change. So rare these days hotels read guest requests and act on them:) We love Holiday Inn, this was our first stop at Lancaster as it's only just over an hour from home. We will be back - but asking for a bigger bed. Our […] 4ft double was the only let down of the whole weekend. Never mind, pool, sauna and steam room fab - it's just up the road from all we want at Lancaster and Morecambe. Also near family if we want to zip off or they meet up with up. Didn't eat at this Holiday Inn as we had other plans, shame as we love their breakfast .... Lisateave

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Very pleasant staff all eager to please and very friendly. Stayed with our 5 year old and 2 teenagers. Rooms were very spacious and comfortable with lovely views over thr river Lune. Only critisism would be the double bed was only 4ft which suited the room but made it a bit cramped for sleeping.

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Excellent stay, clean room and very comfortable. We were at the back of the hotel overlooking the River Lune and it was quiet and very pleasant. The only problem is the lack of free wifi - come on Holiday Inn, you are losing out to the competition! Highly recommend this friendly and comfortable hotel.

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Enjoyed our stay, room clean and amenities good. Staff very helpful and friendly. Easy access to M6 motorway, quiet area. Need to take taxi or bus into centre or drive.

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Very good location for visits to Lake District and the Dales. Breakfast good at £9.50. Although I could not use the facilities (recent operation) they looked quite good. Good parking and easy access.

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Very nice friendly staff very helpful with regard to directing us to locations in town :) breakfast was superb :) will stay again

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Very average hotel with the breakfast letting them down. They should take a visit to a Premier Inn and learn a few things! Its is generally OK but can find long queues at reception at checkout time and long waits at the bar when it's busy. Silly things let it down like food trays being left outside rooms in the corridor all evening and night and room […] keys don't always work and windows that don't close properly to isolate the noisy road. Stayed several times and normally have to change allocated room due to one issue or another. Be aware this company over books capacity so don't arrive too late or you may end up in another hotel! To be fair, the staff are very helpful and the rooms are good, it just needs a kick into shape to make it really good. Lisateave

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Good base for exploring the area

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It was great, we even used the swimming pool and jakuzi. I'll recommend holiday inn Lancaster to every one i know.

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Staff very approachable pleasant and helpful would definitely use hotel again facilities excellent

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The non-smoking room we were allocted stank of smoke (It did say it was a non-smoking floor so it must have been an inconsiderate previous guest) but they gave us another one at once with no questions asked. Big TV and usual kettle/coffee supllies in the room, which was spacious, clean and to good Hoilday Inn standards.We did not use the breakfast buffet, […] prefering coffee and BYO rolls in our room, but it looked ok from a distance. Staff were friendly and polite in the brief interactins we had with them. Although only 2-3 miles to town its a bit out on a limb. The buses are very infrequent and non-existent in the evenings, although at five pounds the taxi fare was not much more than two bus tickets anyway. Lisateave

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Very good location comfortable room but was smelly should take care of that. otherwise it is good would recommend.

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This was our first time staying at a Holiday Inn. We were very pleased to find that every staff member was polite and very helpful. The use of the pool and gym was lovely for us all as a family of two adults and two children. We ran out of milk and tea bags in our room but lots more were provided when we asked for some - excellent service all round […] . Lisateave

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Good

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A bit noisy in bedroom due to being near goods lift.

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very enjoyable

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disappointed with standard .bedside light not working both nights (informed reception).tea coffeenot refilled the same in both rooms.price tariff in hotel cheaper than we paid.

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Large clean room,big car park, good access to motorway helpful staff. We did not use the restaurant seemed a bit pricey for what you got

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Hotel fine , but go over the road to Premier inn for Breakfast if you want to check your emails ( free wifi - £5 an hour at Holiday Inn )

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Was forced to find hotel outside of Manchester Airport as all hotels in the area were full. We chose to stay in Lancaster and were very pleased with the Holiday Inn there. Asked for a 5:30 am wake-up call and received it promptly. Husband is disabled and the staff were very helpful. Dining room was very crowded and so service was a little slow but food […] was quite good. Only complaint was that the bathroom floor was not as clean as it should be. Lisateave

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Hotel good for overnight stay however food menu pricey better value over road at Brewers Fayre, for same type of food. Rooms were comfortable and well cleaned, hospitality tray was abit sparce.

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Staff very friendly

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The staff went the extra mile for us. We were a bit concerned when booking to be told it would be a double bed us and a sofa bed for my 2 children to share. We spoke to them and they said they'd see what they could do. When we arrived they'd turned the folded sofa bed into 1 bed and put in a camp bed for the other bed, great!! At breakfast, my children […] wanted hot chocolate and rather than tea or coffee and they brought a pot of hot water and sachets of hot choclate for them. That evening, when we got back to our rooms there was a sachet of hot chocolate for them each on their pillows! Great service. THe pool was lovely, nice warm towels provided at the pool for you to use and leave there. Thanks a great break away! Lisateave

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Apart from one misunderstanding our stay was spot on. The hotel whilst being out of town is set in its own grounds with plenty of walks available including a riverside path which extends for many a mile.

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The room was comfortable and the staff were friendly. There is a real shortage of decent hotels in and around Lancaster so we woudl heartily recommend it for visiors to this area.

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Good position on way to Scotland and the hotel was the standard you expect from this chain. Receptionist was very helpful

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