Macdonald Bath Spa - Bath

Our stay was exactly what we wanted. An ideal place to get away and relax. Staff all very pleasant and helpful. Even the weather was kind to us!

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Nice stay

The hotel was fantastic and we would have scored it a 5 overall, however the table service in the bar and restaurant let them down as we often had to wait to be served, or go and find the waiters to ask for further drinks or the bill. Overall though, a brilliant weekend. The spa facilities were fantastic!

The Macdonald Bath Spa is lovely, the staff is helpful and attentive. We were automatically upgraded to a suite which was a wonderful surprise. No complaints. Would definitely stay there again.

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Took advantage of mid week cheap rate, wouldn't ever pay full whack for this hotel. To merit this it needs to feel like a five star hotel which it really doesn't. I've just returned from a stay at a Sofitel and recently in a Mandarin and Penninsula - all of which felt like proper 5 star experiences: this 2/3 at best by comparison (too often this is […] the case with provincial chain hotels in the UK). I'm a local and was having a bit of a staycation, as such I know where to eat and not pay a premium for hotel nosh that really doesn't merit it. eg: Baked Fillet of Wild Sea Bass with a Shitake Mushroom Sauce £27.50 with a £5.00 Supplement for Dinner (which alone puts me right off) = £32.50 (at time of writing) for sea bass fillet? I've chalked up some very impressive restaurant bills in my time, but this would top even last summers bottle of vintage Chateau Lafite in Bangkok at that rate, without the fun of knowing that you're indulging yourself! The pool felt a bit municipal, the steam rooms weren't too bad. The outdoor deck area in particular however should be given the care / consideration that the garden spaces at the front of the hotel are afforded, but it really felt like this area was put together by a contractor who just threw up a series of fence panels, and filled it with furniture. But it's free for guests, so that's something. All in all, the Crescent would be where I would point you to stay in Bath if you want a 5 star experience, this isn't too bad if you get a good rate, but don't expect too much. Lisateave

Nice hotel, ,great spa, staff very polite nothing was too much trouble. Had a lovely stay. Drinks at the bar far to expensive

Fantastic hotel, very comfortable, helpful staff. Excellent restaurant and bar with attentive staff. Would happily stay there again.

MacDonald Bath Spa is a beautiful hotel. It's a little stuffy in an upper crust English way which is totally not our thing but if you can get past that it's very romantic. The staff were very friendly and helpful. It's about a 10 minute walk to the city center where you can find lots of restaurants, the roman baths, the Fashion Museum, etc. We were […] only there for 1 night but I would definitely go back. Lisateave

Highly recommended for the friendliness of the staff and the top quality accommodation. Our executive room, although on the small side, was on the top floor and had a magnificent view over the whole city. What a pity the restaurant is so expensive, though. We ate in only on our first night. We were disappointed with the limited choice, the VERY slow […] service and the exorbitant price of food and wine. Pre-dinner drinks were equally exorbitant and, unsurprisingly, the bar was closed on our second night. We thought £20 for breakfast, regardless of Continental or full English, was also exorbitant. I enjoyed a facial in the hotel's Spa, but was very disappointed with the management of a massage. The therapist was running 10 minutes late, but no apology was offered, nor was the time made up.£72 is rather alot to pay for a 50 minute massage, with no additional advice or care.There was an apology for the bad drain smell from the wash basin, but no attempt to move rooms or mask the smell. No hair protection could be found, despite this being standard in every salon I've ever been in - and, indeed, was provided for the earlier facial. The Relaxation Room was littered with used cups and had clearly not been tidied for some time, although someone did do this while I was there. I'm sure these are management issues, quite separate from the hotel itself, but the Spa should certainly address them. Lisateave

For the price I paid from Hotels.com which was incidently significantly discounted, it proved to be great value for money and at that price I certainly would stay there again.

We loved this hotel - very luxurious and the rooms were beautiful. Food was not great but we enjoyed every other aspect. It is within easy walking distance of the town centre and also has beautiful grounds and gardens. Spa and pool facilities were very nice. We will definitely go back.

I've just got back from a long weekend break here with my husband and parents-in-law. We booked garden rooms (Executive rooms on Hotels.com) and had a great time. The beds were HUGE (could get about 4 people in if you wanted). The staff were friendly and helpful, though it was sometimes hard to get hold of room service. It is a nice walk into town (10-15 […] minutes stroll), which was great before and after eating. Top tip: if you go on the city bus tour you can take the skyline tour up the hill to the side of the hotel under the same ticket, then just walk around to the main gate. Saved our legs twice after spending all day walking the sights. A taxi from the town centre was £7. Positives: room was lovely. Pool and sauna complex was amazing, especially the outdoor pool. Gym equipment impressed my husband. I had a nice treatment in the spa too. Negatives: food and drink were very expensive - we ate and drank in town, and took a few bottles of our own..... Lisateave

We booked into Macdonald Spa for 2 nights. We also booked into the Thermae baths on one day. I think that's a complete waste of money if you're staying at Macdonald Spa. The water is a few degrees warmer at the hotel and the whole experience is much more relaxing. There's too many people at the thermae baths and the water, especially on the rooftop […] is not warm enough. Two negatives are the 15m walk into the centre and the breakfast was rather expensive but all in all I loved Macdonald Bath Spa and would go there again. Lisateave

We stayed in the hotel with our young baby and it was lovely. We had a room upgrade to a four poster, massive comfy bed, we ordered room service which was good and the spa was lovely, particularly the outside spa. I have been there before and the place is not as grand as I remember but it is very close to the city and I would definately stay there again […] if I could get a deal on the room. The only criticism I have is that there are steps to the hotel and I had to try and get a big pram up them whilst 3 or 4 staff members stood by and did not help. Lisateave

The rooms are sorely in need of an upgrade. The building , its surroundings and the genereal neighbourhood are superb, but I can't say the same about the rooms. Room service was something out of Faulty Towers -- a real joke!

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The perfect base to see the lovely city of Bath, especially at Christmas time. The rooms are very comfortable, staff couldn't be more helpful and a visit to the restaurant and spa is a must . Having visited the ThermaeSpa, the hotel spa is easily comparable, only smaller. The hotel is a short taxi ride away from the centre (sorry, far too many shopping […] bags to consider the walk, although it is possible!). It was a lovely relaxing weekend. Lisateave

The hotel was very nice, a short walk from Bath town centre and set in a beautiful surroundings. The spa facilities were of a very high quality and the staff friendly. My only complaint would be that I was charged for parking in the hotel car park, that seemed a bit odd. There was also a rule against children going into the outdoor pool. I can appreciate […] other guests do not want to be bothered but we're responsible parents to our 10 month old daughter and she would have loved it.... maybe when older? much older obviously. Lisateave

We stayed for 3 nights to visit Bath and see the Christmas markets. We've been regular visitors to this hotel for the last 4 years and so would recommend the hotel. Positives - Hotel very impressive, lovely Spa, Concierge (Andrew) was extra helpful, staff very accomodating Negatives - Lights in outdoor pool still not working (3rd year running), Car […] park charge seems penny pinching when the barrier is never in use, pillows not very comfortable Lisateave

Overall it was a great hotel. The decor, the room, the bathroom, the service, and the facilities are great. Location wise, we have to walk 15-20min to get to the center of Bath, but it is quite a comfortable walk. But you should be prepared to pay extra for anything else other than the standard room charge. Let alone wi-fi, morning newspaper delivered […] to the room cost 1pound each, which we were not told when we check in and should not be charged as a 5 star hotel. They also charge 1 pound extra for charity of their choice, which I don't mind but would be nice if we are told at the time of check in. And also outdoor parking costs 5 pounds per day despite the fact that they have a lot of car spaces. Lisateave

This was well worth the money...the spa area was 10 times better at the hotel than the Therma spa in town. I would have been disappointed to go to a regular hotel then only have the Therma spa experience. Staff were very lovely and I would definitely recommend this hotel to anyone wanting to unwind and have a spa break in Bath.

We very much enjoyed the Spa Hotel, Bath and in particular the staff and atmosphere was so friendly and helpful.

We stayed at this hotel for 2 nights during a trip to the UK. What a beautiful place! The accommodation had plenty of room for us and our 12 year old son (fold out bed - with a lovely thick mattress and very comfortable). The facilities of the hotel were also very good. The only downside is that a lot of the facilities, i.e jacuzzi, steam room, cold […] room and outside pool were not accessible to our son as he was under 14 and I feel this should be more openly advertised, although he was more than happy to use the indoor pool! We had a turndown service to our room and it was lovely to come back after an evening meal and find Classic FM playing on the tv, the curtains drawn and soft lighting on. We only had one meal at the hotel and this was breakfast which was quite expensive for the 3 of us at 52 pounds - that said it was very good! The staff could not do enough for you and were always extremely courteous and helpful. We would definitely recomme nd this hotel to friends and family and stay there again ourselves. Lisateave

great hotel, nice clean rooms the staff were very helpful. the spa was lovely and the location was a 10min walk to the center. i would recommend this hotel to everyone.

Plus points: Rooms, value, spa, outdoor swimming pool/jacuzzi. Minus points: Automaticallly adding £1 for a charity donation on check out and £5 for parking. Breakfast not included. We stayed here in September 2011 for a special offer of 70% off per night. The hotel is situated abbout 10 minutes walk from the city centre in a very up market area of […] town (although most of the town is upmarket to be honest!) The rooms are very spacious and the bathrooms are fantastic (including Molton Brown products). You get to use the spa facilities for free, which includes an outdoor sunbathing area with a swimming pool and jacuzzi/whirl pool types things. The only main downside is the cheeky £1 that they automatically add for a charity donation on checkout. You can guarantee that MacDonald Hotels put this towards their own charity donations for the year and big themselves up in their yearly accounts. Ridiculous!!! I give enough money to charity without being forced by a hotel. They said that you can opt out but no scrooge is going to do this once it's been added. Lisateave

No complaints- the staff were charming, the food was excellent and the room was excellent too. We thought when we booked it that it was a bit far out of town if the weather was bad, but as it turned out, it was a comfortable walk. The hotel garden is beatiful with some rare trees in it.

First time in Bath and first time in a Macdonald hotel - and we were impressed by both. Quality hotel with very good staff and facilities to match. Only downside was how quiet the lounge always seemed although to be fair this wasnt a bad thing if you wanted to read.... Good quiet location and lovely grounds although a few little touches that would have […] made it a good 5* were missing. We were particularly concerned by the lack of working lights on the pathway through the grounds to exit the hotel on foot. Overall a satisfying stay and we will be back Lisateave

Not great. The service in the restaurant was poor. Firstly the waiters forgot our wine, then asked us if we wanted desert or coffee before our main courses had arrived, then forgot to bring the side order with one of the main meals. It arrived after we had finished our main meal. There is a certain standard of service that is expected from a stay in […] a 5* hotel and we were left disappointed. Lisateave

Fabulous location and grounds ! Amazing Spa facilities, child friendly. Very close to all the sites to walk to. Staff friendly and helpful. Will definitely stay there again...

Booked a room for one night (saturday) arrived at hotel about 11.30 am and the room was already available! it was clean, comfortable and very quiet. The room was at the back of the hotel overlooking the spa area. Ideal location for walking into Bath centre. Used the swimming pool and spa rooms on saturday which were not busy at all. The hotel was fully […] booked but you wouldn't have known it ! The room was so quiet and enjoyed a very relaxed weekend would use this hotel again. The only downside was the £5.00 car parking charge! Lisateave

Compared to all other hotel in the UK this hotel is spacious, have all the amenities, and offers indoor swimming pool, a spa, and a good exercise room. I would definitely select it again.

No hot water in the morning - unbelieveable for a 5 star hotel. When asked reception, was told that it happens from time to time. Ok if you can hang around and wait for it to be fixed, but would not recommend if you need to leave for a meeting.

Unfortunately, the summary of this stay is "5 Star prices without the 5 star benefits". Positives: Spa Facilities and service, Quality of the food served, good location - nice grounds/gardens, Some small examples of excellent customer service/politeness. Negatives: Excessive prices with poor value for money (and being charged for parking on top was […] a cost too far and is just mean), hotel decor is mainly tired, room decor was tired, some examples very poor of customer service/politeness experienced, restaurant decor is tired, unwelcoming and unpleasant, dress standards declared and not upheld. Lisateave

Very pleasant stay and friendly, helpful staff. The spa was perfect with a lovely pool and jacuzzi inside and a small outside pool with jakuzzi plus plenty of room to sit or lie in the sun. We didn't try the breakfast, as it was a bit pricey and there were lots of cafes in the town within walking distance. Also friends who came by car felt that a […] car park fee wasn't really justified for guests. The room was gorgeous with a huge window and lovely view. It was a bit disconcerting however that the window was floor to ceiling without even a small rail to stop you walking straight out to the drop below - a small detail in an otherwise gorgeous room.. Lisateave

Upgraded to a suite upon request, which was excellent apart from an uncomfortable bed !! Spa facilities excellent and Hotel only a short walk from Bath centre. Hotel itself is well presented in every way. Hotel is not cheap and the practice of charging for car parking is "petty".

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Despite being very polite, staff was absolutelly inefficient and unable to meet our needs. Simple things as asking to fix the heating, or bringing the TV's remote control didn't get done, or took ages. For the price we paid, the expectation was to receive 5 star service. Far from that.

We had the standard room and it was standard. Lower ground, so quite dark. Uninteresting furniture, uninteresting bathroom. No Wifi in the rooms, paying wifi in the lobby, damaged door handle, fuzzy TV reception on ITV. Basically, it was fine. They cater a huge amount for large uninspiring weddings and conferences, it seems. Fine if someone else is […] paying for it and you're not expecting anything special. Rather disappointing otherwise. Try the Queensberry, I hear it's much better for a weekend away. Lisateave

Wonderful stay in beautiful Bath at this great hotel. Food in Vellore restaurant was amazing and loved the outdoor pool and spa facilities.

Best hotel in our two week trip through the UK Exceptional service from all. The restaurant was superb and the spa fully equipped.

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Hotel staff all extremely helpful and attentive. The hotel well kept (in the main) and nicely furnished. The food was extremely nice and well presented. The main disppointment was the condition of the marble floor tiles in our bathroom which were stained and looked grubby and unhygienic. Room service came promptly to attend to the complaint but even […] when scrubbed hard, the tiles looked as though they were still dirty. The hotel is up a hill well out of the centre of Bath and too far away to consider walking into the town. In conclusion, an expensive hotel, remote from the town centre but the service, facilities and general ambience were worth it. Lisateave

Top notch Hotel in beautiful Bath England..the grounds, room, service elegant..A must stay for all..Price incredible for tha value. 5 stars. Yes

Excellent hotel. Staff really friendly and helpful. We were upgraded to a superior room which was a lovely comfortable room. Beautiful area outside to sit and relax in the sun and enjoy a chilled glass of wine. Spa has several areas including steam room and Ice room - worth a visit. A short walk to town which was uphill on the way back but taxi's are […] plenty in Bath so no problem walking down and taxi back. Highly recommend and I would defnately visit again. Lisateave

Beautiful hotel in even more beautiful surroundings. The grounds are breath-takingly stunning. We enjoyed walking around the grounds so much that we didnt see anything else in Bath. The staff are friendly and the room sparkling clean. The spa was fantastic too. A definate plus point is the cheap parking. I was expecting to pay a lot more.

We were told before booking that this hotel was kid friendly but it wasn't. We checked in with a girl called Emma that had no personality very rude and acted like she couldn't be bothered when I asked for an upgrade to a suite. We then wanted to take our 3 yr old son swimming in the pool which was the biggest reason we picked this hotel and was told […] at 5:30 that kids were not allowed to swim after 5pm due to their spa rules. After complaining and waiting 10 mins for a manager he said we could swim for 20 mins we also could only swim in the indoor pool. After 25 mins my son and wife were in the jacuzzi and a member of the staff came in and told us that my son was too young to be in the jacuzzi and said it was time for us to leave. There was nobody else in the swimming area but us so we were'nt bothering anyone. It was ridiculous!!! The concierge guys were very good but I wouldn't bring children here as it's a little stuffy and for older people. Lisateave

We had a wonderful stay and experience, the bar was great, with a Bartender named Luca who can mix any drink you had in your mind; the spa was superb, specially the fragrant shower; the drawing room and the courtyard where excellent for tea, breakfast and a good conversation. Although there is only one eating option during the night which was a little […] upsetting.In the end if you're looking to relax and have a wonderful experience Macdonald Bath Spa is a perfect choice. Lisateave

The hotel was set in lovely surroundings, close to all the main sights of Bath and the staff were exceptionally friendly, helpful and efficient. The Spa facilities were very good but generally not very well maintained as changing rooms, poolside and spa room areas were often messy and untidy with discarded towels, shampoo bottles, newspapers etc. We […] visited the therapy rooms in the spa for massages during our stay and the overall experience was ok but not very relaxing. The therapists were really friendly but the the treatments themselves were disappointing. There was also some maintenance work going on in the corridoor so our massages were accompanied throughout by the sound of drilling! Also, the relaxation room we were taken to after the massages resembled a well-used reading room (again, messy and a bit tired-looking) rather than a spa and didn't compare well to some other hotel spa's I've visited before. The ambience of the spa wasn't quite the peaceful, relaxed vibe you would expect. The guest rooms were a good size, comfortable and clean and the bathrooms were also lovely - the Molton Brown complimentary products were a nice touch! On check-in we were given a room upgrade which was fantastic, however the room next door was being refurbished during our stay so there was often noise from 9am onwards for the entire day. 9am doesn't sound early, but its not ideal if you want a lay-in or to just relax in your room! One last criticism is that you are charged £5 for parking at the hotel even if you are a guest. Its not a huge amount, but I find it a bit odd they don't waive the charge for residents given that the room rates aren't exactly cheap. Aside from a few negatives our overall experience was really enjoyable - all of the staff we encountered were really helpful, its a good hotel within walking distance of everything Bath has to offer. Can't ask for more than that! Lisateave