Hotel NH Nacional - Madrid

they didn't even provide electric kettle on request...

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Fantastic location, nice room, good price.

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Large, comfortable rooms and friendly, helpful staff. Walking distance to all the art galleries and straight across from the park. Easy access to metro and the 'hop on' bus stops outside. Reception can get busy.

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The room (standard double) was a bit cramped, even by European standards; this was amplified by a rather odd furniture arrangement. Our room was clean, but some of the furnishings were dated (and rather worn from use) and general maintenance was lacking - room HVAC did not function properly, thermostat was damaged, and tub drain from the room above […] leaked thru the ceiling vent onto our toilet (a rather rude awakening in the morning). Common areas were quite nice, although there were issues with the entry doors from the street. Great location, directly across from the Botanical Gardens and very close to main train station. Overall, not the worst hotel experience, but very far from the best. Lisateave

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This hotel is close to the beautiful Retiro Park and the Prado and other museums. The rooms are clean, beds comfortable and the staff is pleasant and attentive. There is a buffet style breakfast that is good. But if you like to sleep at night, make sure to get a room that does not face the street and especially not on the lower floors. The level of […] noise (traffic, sirens, people yelling, etc.) is unbelievable and it goes on throughout the night with no let up. The free wifi is so slow that it is pretty much unusable. The premium wifi service worked well enough but is way too expensive. The login is complicated (you have to get codes from the front desk for each device for each 24 hr period) and the system logs you off after any short period of inactivity. There could be better air circulation in the rooms, especially in the ones that don't face the street. The water temperature in the showers was hard to control and water pressure was not so great. There is no real restaurant in the hotel--at least we couldn't find it. I think they have a dining room for large groups or for meetings but it is open only by special request. This is a real drawback. Lisateave

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Very close to Madrid Atocha, which is crucial if traveling Spain by train. Would use this hotel again for subsequent trips.

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Great location, great staff, great rooms. Only one complaint, not very good internet service...slow and cumbersome. This becomes an issue if you are traveling for business.

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Nice hotel - void of some personality though. Lifts VERY slow given the hotel was catering to a number of large groups so for work I probably would not choose to stay there again. Entry/exit out of main doors difficult due to the set up with opposing doors opened - made worse when large groups going in and out as there was only one door and thus a big […] queue. Lisateave

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Location is superb, and the hotel is comfortable. It would be even better if it had an iron in the room and a little gym.

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Hotel was nice, location great. Took day trips so it was just a walk across the street to get the train. It was the most expensive of all the rooms we stayed in on this trip, (Barcelona, Valencia & Paris), but really my biggest complaint was that they charged for use of the computer. All the other less expensive places provided computers as a courtesy.... […] kind of a slap in the face to pay top dollar and then be charged extra for every little thing. Room was comfortable, building kept up nicely. Lisateave

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Overall we enjoyed our stay at NH National very much. We loved the location. We were having issues with the WiFii services the first day, but they fixed it.

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A wonderful location nearby kapital (a famous nightclub) and the Prado museum. Close to las huertas, an area of bars and restaurants, and close to the atocha train and metro station. The staff was friendly and knowledgeable, going out of their way to help. The rooms were clean with basic comforts. I would certainly stay here again. You won't find anything […] better for the price! Lisateave

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Very good location. a bit noisy

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This hotel seems to be geared towards the business and foreign traveler. Located in an extremely busy section of Madrid just steps away from Atocha train station. The room was very nice and more luxurious than the pictures indicated. Even though it was on a very noisy street, the room was quiet (except for the annoying sound of the elevator but the […] interior door inside the room eliminated that noise as well). We were pleasantly surprised by the whole experience. Lisateave

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Rather small room, well appointed, modern style, comfortable bed, well located, very good shower, very good heating. Unlimited internet access also a plus.

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The room is small and very basicly furnished (with colored plastic desk chair!), no facial tissue in the bathroom. We arrived at the end of Oct. and there was a cold current hitting the city at the time, however, the AC in our room didn't work, while outside temperature was around 50F during the day. Worst of all, after we reported the problem to the […] front desk twice and they promised to have someone check it out, the AC still didn't function at all up untill almost midnight, and the temperature would drop to mid30s' that night. So with no hope getting the AC fixed we insisted having our room changed. When everything settled it was almost 1:00am. Lisateave

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Great location, only couple blocks from the Atocha Train Station. Botanic Garden is across the street,next to it is the Prado Museum etc. There is a metro station just around the corner and bus stops are also across the street. If one wishes,walking to sights like Plaza Mayor is an option. The airport express bus stops at the Atocha Train Station. The […] hotel is well kept, very pleasing lobby area. The room and the bathroom are clean and pleasant. Only thing missing is a coffee maker or tea kettle. TV is rather small if that matters. Free Wi Fi but you have to get a different password everyday. Breakfast included and the choices are plentiful. Staff in general are polite but cool. Does not offer much information beyond your specific question. Because the hotel is located on a major street, expect some noises even when the window is closed. Lisateave

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Hotel location is pretty convinient, metro station just across the road, hop-on/off bus stop in front of hotel. A lot of places to eat around. Stuffs were friendly, ready to help. Water didn't darin very well from the sink and it was fxed immediately. Breakfast was very good, lot of fresh fruits. But room Iisolation wasn't good, our window faced very […] busy and noisy street also we could hear our neighbors. So we didn't sleep very well and felt tired in the end of our 4 nights stay. They didn't provide with slippers and other toiletries we have expected to get in 4 stars hotel, only basics -shampoo, toothpaste and shower gel. We had all we needed in previous hotel also 4 stars. Lisateave

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The location (opposite Atocha Station) was fantastic. There are many restaurants in the area and the transport connections are excellent. The hotel was a bit noisy with all the traffic and the window open, but closed it was fine. Wi fi is now free in the rooms too.

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Second time staying here in 5 months.The auto front door to lobby is still broken.Close to transit /train station.Close to museums/parks/shopping.Very busy pedestrian area.Clean and quiet rooms.No parking.Friendly/helpful staff.Would stay again because of it's location.

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The Nh Nacional is a 15 minute walk from the Prado & even closer to the Reina Sofia Museum. It is also a 15 minute walk from the Atocha train station, which we used to travel between Barcelona and Madrid. There are good Tapas bars between the hotel and the attractions. We didn't need a taxi during our visit. The staff was very helpful with confirming […] our plane reservation. The free Wi-Fi worked well in the lounge, but not in our room. Another draw back was the beds, which tended to roll away from the wall if you used them as lounge chairs to watch tv. However, they were comfortable for sleeping, which was mainly how we used them. Lisateave

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one of the receptionist was very helpful the others were short & abrupt

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This Hotel is probably the most convient location in Madrid. Its basically across the street from both the Atocha train station (5 min walk) and 5 Min walk to the Prado Museum. And it was quiet

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This is a comfortable, no-frills hotel with an unbeatable location. The rooms are on the small side but are well appointed, the breakfast buffet offers fresh, very good food. The location is amazing, however: just 10 minutes to the Atocha train station, 5 minutes to the Prado and the Reina Sofia museums, plenty of cafes and bars nearby.

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We spent three nights there. Asked for a room high up towards the rear and were given 729. Perfectly quiet. Excellent buffet breakfast included in our rate. Prado, Thyssen, Sophia museums all withing a mile. Easy to walk to restaurants, tapas bars in the narrow streets by the hotel. Staff behind the desk very helpful. WiFi free for 30 mins in the lobby. […] But walk to McDonald's next door and it is free all day. We could actually log on to McDonaldsWiFiGratis at some locations in the breakfast room. Lisateave

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Great location with very helpful staff. Rooms are large and very comfortable. Hotel is within easy walking distance to Prado, Reina Sophia and Thyssen museums. And added extra is its close proximity to a very delicious museum— Museo del Jamon. Atocha train station and the Metro are also close by.

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Didn't think the hotel was worth a 4 star rating, but is very convenient and is nice enough.

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Very terrible Internet service. No Wifi. Could not use the computer in the room so had to go to the McDonald daily to check email and work done. In this day and age not having access to Internet is terrible. I would not stay there next time.

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Love this hotel.Helpful staff.Walking distance to museums.Metro station 1 block away.Main train station across the street.Walked with luggage to hotel.Not for people with cars-parking is on your own.Hotel holds luggage for early arrivals.Next to Mickey Dees.Metro entrance has a Dunkin's next to it.Local places to eat everywhere.Would stay again and […] recommend it to others. Lisateave

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Hotel was nice and the staff efficeint. Biggest complaint is that of a hotel of this calibre, and with the existance of free internet in the lobby, I had to pay to access the kiosk to print a boarding pass. The cost was per page for printing and timed for interent access

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Good location and nice rooms, BUT, we were given a room on the second floor and there was very loud music until 6am! We complained and the receptionist told us that, "groups of boys were staying at the hotel and having parties." We then realised there is a nightclub under the hotel open Thursdays, Fridays and Saturdays from midnight until 5.30-6am so […] any room above this we be really noisey with the base booming through the ceiling. We were moved to a room on the fifth floor which was quiet, but did not like being lied to by the staff. Lisateave

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It was a nice room and everything was clean and comfortable. I have 2 things I wish were different. First, having wifi in the hotel room is a must for a 4 star hotel nowadays and they wanted to charge for it. Plus they only allowed 30 minutes of free wifi in the lobby per day. This greatly limited my time to check emails for work and research our itinerary […] for our trip. Second, there is no concierge or area of tourist information in the hotel. The front desk was helpful to a point, but this is also a necessity that was missing. Again, the rooms were very nice, just a few key things that should make this a hotel worth visiting again. Otherwise we'll go somewhere else. Lisateave

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The staff at this hotel were very friendly and accommodating. The person checking me in actually noticed that I had booked a smoking room and asked me if I would like that changed. Was very thankful for that. I think when booking with Expedia you often get put in a smoking room as it has happened before. The only problem I have with this hotel is the […] fact it was filled with teenaged girls staying there with a tour. They overtook the lobby and slammed hotel doors all night. Also would like to say if want a quiet night don't go to Madrid! People are partying in the streets until about 6 am. This hotel is on a busy street and listened to people all night. This isn't a fault of the hotel but it will keep you awake. Lisateave

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Couldn't fault this hotel. We have stayed in many places in Madrid and other NH hotels here and elsewhere in Spain. It is perfectly functional, clean and comfortable. The most important thing when assessing rooms in Spanish cities is soundproofing. Given that we facing onto one of Madrid's busiest roads (Paseo del Prado), double glazing and automated […] shutters allowed us peaceful nights' sleeping ~ even over the weekend. Location is fabulous for those who are in transit (metro or Atocha station). All galleries are within 10 minutes walking distance and Retiro Park is on your doorstep. Highly recommended! As is normal in Madrid you are never far from excellent places to eat and drink. Lisateave

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Excellent location. Walking distance to to the Atocha train station and El Prado museum. Spacious, quiet and clean room. The breakfast buffet is expensive, but there are several alternatives for breakfast nearby. Double-decker tourist bus stops in front of the hotel.

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We spent 6 nights in NH Nacional, the service is very good, excellent breakfast, clean facilities, friendly staff and good location. The hotel is between two busy streets and next to a roundabout, so there is street noise even during the night, this might be problem for light sleepers. The hotel is quite near the metro so it is easy to get around […] Madrid. Atocha train station is in easy walking distance, with excellent connection to Barajas Airport for less than €3/person. The botanical garden is on the other side of the street, Parque Del Retiro one block away, museums like Reina Sofia, Prado and Thyssen and all close by. If something is to be improved, the WiFi was too expensive, with three digit room price, it could be included. Lisateave

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The service in the hotel was great. It is close to the train station and metro, and to the Prado. But if you like a little more action, it would be wiser to stay closer to the main plazas. Because it was quite a walk to all of the sights from the hotel. However, it was right next door to the 2 great museums and the metro and RENFE station, which was […] what we wanted. Lisateave

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I'm a frequent business traveller to Madrid and have stayed in at least 12 different hotels in the city center in the areas known as Sol, Retiro and Atocha in the past 5 years. I reserved at NH Nacional thinking this was the NH Paseo del Prado, which is about 3 blocks away on the same street. My room at Nacional was sub-par compared to several other […] hotels nearby, including the sister hotel up the street. It was small and cramped, with a view on a dingy small interior courtyard. Interior courtyard -view rooms often are quiet (which I'd requested) but my room turned out to be next to the housekeepers' supply room. I didn't realize this the first morning, as I had very early meetings and left my room before the housekeepers arrived. The second morning, when I was indulging some US-to-Europe jetlag and had later meetings, I was woken by multiple very loud voices, banging buckets, running water, and rolling carts from about 7:30am. Another drawback was the 10.60 euro charge for wi-fi and, worst of all, the signal was very weak. This is a deal-breaker for me when traveling for business. I won't stay there again. On the plus side, the hotel is in a convenient location for train travelers as it is next to the Atocha train station. But the subway system is so good and easy to navigate, even for non-Spanish speakers, that being located next to the train station shouldn't dissuade travelers from finding something better and cheaper farther away. the other advantage of this hotel is its also across the street from the botanic gardens (worth the visit!) and the Prado (obviously worth the visit!), the Reina Sofia, and a short walk to Plaza Santa Ana, the Thyssen, etc.. Its a fairly large hotel with a decent lobby and good breakfast. But it isn't anything special. Whether you are in Madrid for tourism or work, there are many similarly-priced hotels that have nicer rooms, more interesting decor or are in historical buildings, and that are in nearby or better areas. Lisateave

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I am not sure I would stay here if I wasn't in transit. But in transit its fine the customary NH efficiency. A good location for the trains and close to the rest of the city for dinner.

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Good location and Room was OK. Staff assistance was grudging and everything was extra - they seem to have a policy of trying to flog you upgrades for anything they can think of

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Great location, one of the best breakfast buffets I ever had, and extremely friendly and flexible staff.

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goog hotel and good location. was perfect to what I neded

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A very basic hotel for business travelers in a great location of Madrid. As usual, internet WiFi is very expensive and there is no gym in the hotel. Breakfast was simple and very good. Not a bad hotel, just a very 1990s feel to it. This hotel would be a winner for all corporate accountants who could control the type of hotel you could stay at while […] you are traveling on business. Lisateave

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This is an ideal location. The train station is across the street, the same station that has a train line to the airport (C1 Atocha). The hotel is also close too the three most important Madrid art museums, all within walking distance. This place offers a great location, nice spacious rooms, I will stay here again. This is a better location than the […] Ritz, especially if you want to be close to the train station for easy access to the trains for day trips, like to Toledo, Avila, or El Escorial. Lisateave

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