Four Points by Sheraton Houston West - Houston

Our overall experience was great. The hotel staff were very reseptive to our needs. A few more channels on the TV would have been nice.

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For the price, the most excellent facility that I've ever stayed in; both the overall 15-story hotel (fast elevators), but especially the room. Some of the most comfortable beds and definitely the best bedding material that I've ever encountered. I don't know if the rooms were just refurbished, but "Top Notch" is a label that fits.

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Staff Was very nice! Hotel was quite, room very clean. I only had two issues, one you could hear every time someone flushed the toilet and our room service breakfast was not enjoyable. They took the charge off my bill which helped and everyone was very nice about it. I will return to this hotel if I am ever in Houston again.

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I have absolutely no complaints.

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Excellent stay, Service was great, as well as cleanliness of room

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Hotel was accommodating staff was great...,food was better than some of the higher end hotels i've visit at a reasonable price. The ONLY negative I have is the design of the restroom sink. No matter what u will have water slashed every where

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Everything was nice, and a great location for our planned evening at City Centre.

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Great for families or business travelers. Good location to the city and shopping at the Domain.

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The staff was very nice, however the rooms seemed small and there was a lot of things that were broken in the room. The bathroom and room were clean. Overall this was ok just for one night.

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Very nice room but the bed only had two pillows and should have had at least 4-6.

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Was good for business but would not use for pleasure.

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The Executive Suite was plenty of space for me and my friends. It had two double sized beds which were very comfy and a sleeper sofa! We were able to spread out and get ready for the night which was nice. Also we called for more blankets at 6am and they brought them within 5 mins. Fast Service! I would def stay here again!

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This hotel is an older hotel that has been redone in the last 5 years and is quite contemporary in feel. Rooms appointed nicely, very comfy bed and nice down pillows. Good tv service and extremely friendly and helpful staff! We used the shuttle service to and from a nearby restaurant and that was an extra! I would stay there again, because the location […] is very convenient! Lisateave

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It was New Years Eve, so it was quite loud, which didn't bother me. It was overall kept up pretty nice, but the bathtub appeared a bit dirty. Bed was comfortable and I probably would have slept well if there wasn't a bench right outside my room where a few drunk people decided to sit and talk extremely loud. I would recommend that those benches be removed […] or for there to be some sort of hotel security to keep people from roaming the halls and disturbing others. Lisateave

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No hot water ,very noisy, had to call maintaince for television due to poor incoming signal. No ability to rent a movie. Located directly next to intersection very very noisy !!!

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The hotel is right under an immense freeway overpass/flyover and the noise is constant. The signage is bad--hard to find the entrance to the hotel parking lot in the dark. The building has bars around it that make it look like a prison. Carpet was worn.

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Bathroom smelled of cigarette smoke. Air in room stale. Parking lot drainage poor with large puddles. Bathtub drained poorly.

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very conviniently located near the restuarants

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Room was large and the price was reasonable. The sink in the bathroom would not drain properly. The food and bar service was non existent. The bar staff was getting ready for a private party and would not serve guests. Overall experience was OK at best.

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Very friendly staff. Room was a suite and we didn't expect that. Nice surprise! Fantastic room for the price. I would recommend to anyone.

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Clean, quiet, but bathroom was tiny. No dresser or chest for clothes.

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hotel is nice, clean and new like you would expect any four points by sheraton to be. room was nice and clean and the breakfasat excellent. staff nice and professional. only complaint i have is about my check-in: i had asked for (i) a quiet room and (ii) wall street journal in the morning. i was greated and told that there will be no wsj (which is […] disappointing but ok) and that there was a quiet room for me. when i went to my room i found out that i was right next to the ice machine and the laundry. so i went downstairs again, complained and got a different "quiet" room - this one was right next to the elevator. so i went downstairs for a second time (with my bags). when i complained, i was told that there no other room available unless i wanted to spend $20 extra to get a "quiet suite". so i paid the $20 and got my quiet suite. it worked out at the end after spending more money and energy - not the way it should be, particularly for expedia elite plus members. Lisateave

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Hotel is in a good location once you find the entrance on the access road. The staff was great and the rooms were clean and confortable.

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The hotel was very nice, unfortunatelly one front desk staff was rude when we arrived and that tainted our experience there.

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I know that Houston is a humid place but we hit a great 3-4 days to stay. Low humidity and only about 90. But for some reason our room was very humid, worse than outside. Even turning the AC down cooler did not alleviate the humidity of the room. Also, with 3 people in the room the bathroom is way too small.

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I had a number of commitments that spurred my Houston visit. Four Points by Sheraton at Memorial was close to the places I had to be, the rates were great and the room was immaculate. A big plus was the security guard patrolling the parking lot.

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This hotel is perfect as a base for touring the area as it's well located at the junction of 2 freeways. The downside of this is that it has no attraction for staying in or using hotel facilities - especially as it is stuck right next to several overpasses. My room was very comfortable - bathroom was basic but clean and well stocked. Breakfast is also […] basic but plentiful. Overall, great value for money (at the price I paid) Lisateave

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Hotel was clean, comfortable, and quiet. I didn't know it would be this nice when I booked, but upon arrival to the lobby and into the actual room it was a very appealing. The bathrooms were simple and very clean. In fact this was one of the cleanest I had seen in a very long time. Overall I would say for the price I paid, I was very satisfied with […] my purchase, would stay here again, and have already recommended it to several of my friends and colleagues. Lisateave

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Ith staff was great, the room I was in 1502 was awesome. If you ever in Houston stay here

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Overall my experience was good. I had to switch rooms because the first room was located outside the hotel building.

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Hotel looks good - clean, fresh look. Remodel is not oppulent, but more inline with other middle chain hotel's clean, modern looks. We chose to stay here, instead of the hotel down the street connected to the mall for one reason -- the room had a suite feel to it and had the ability to close off the bedroom from the pull out sofa. Gave us and our teenage […] daughter some privacy. Rooms were clean, and nicely decorated. A/C in each half of the suite, worked great as did the two televisions. Bathroom, although small, was clean and everything worked as expected. Bed was comfortable, though linens, especially the blanket, should be better. Road noise (4th floor) was barely noticeable, though not a problem for us. Free internet is nice. Staff was friendly and prompt. Overall, the price paid for what we received was good. Lisateave

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My 2 night visit was the worst I've ever had at a Sheraton. I had a hard time believing it was actually a Sheraton. They didn't have any antacids, sewing kits, coffee after 11:00 am. even in the restaurant, had to go to the bar for ice for the room. And overpriced. The staff seemed unconcerned about any of the foregoing, However, one restaurant employee […] did take my shirt and sew on a button during her lunch hour. Lisateave

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