Omni Jacksonville Hotel - Jacksonville

Be prepared to pay for the hotel twice. Even though you've already payed through an Internet site, at a discounted rate, they will charge your credit/debit card the full amount of the hotel and hold that money for about two days.

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I have never stayed in a hotel where the staff was so kind and courteous. The hotel and the rooms were extremely clean. I ask for extra things such as a refrigerator, glasses and towels and within 5 minutes I had all of those things. I'm extremely pleased to have stayed at this hotel. Whenever I go to Jacksonville you can bet your bottom dollar I'll […] be staying at the Omni hotel. Lisateave

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An older hotel, but wonderfully maintained. Tricky to find entrance which is a bit hidden among downtown buildings and one way streets.

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Clean. Friendly staff. Only negative charged 14.95 for wifi without notice.

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It's a nice step up over most non luxury hotels. Everybody was nice, the food in the restarunt/bar was delicious (for breakfast and lunch) and the hopitality staff knows the city and sent us to great places. The internet sucks and they know it. Nothing the staff at the hotel can do about it however. Next time I'm in Jacksonville I'm at the Omni.

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We found the staff to be very courteous. Hotel overall is an excellent choice, the location alone is a plus. It is in walking distance of restaurants, shopping,and museums. There was a problem with our room, but we were offered another room and a bellman came to move us, and very apologetic.

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The staff was extremely friendly and helpful. The location was in walking distance, as well as a short train/rail ride to all of the downtown Jacksonville attractions that we visited.

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Three cousins showed up in Jacksonville for a get together. The hotel was very responsive to adjoining rooms. They actually got it. the room was very clean and well appointed. the beds amazingly comfortable. The only "complaint" was that it was difficult to use the bathroom because the door, when open just barely cleared the facility. One usually does […] close the door, but the bathroom was small and the door seemed to ALWAYS be in the way. Otherwise great hotel, the carpark staff were most accommodating and the bellman sent the van to take us to a restaurant across the river. The hotel is in the financial district, so there is a walk, but also the water shuttle is mere steps from the hotel. Lisateave

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I did not receive the service that is indicative of most Omni hotels. We did not get the correct beverages delivered to our room two nights straight. We ran out of toliet paper after the first night with no extra roll available in the room. It took 35 minutes for the delivery of toliet paper. We had a knock on our door from housekeeping and honor bar […] ck even with the privacy do not disturb hanging from our door. I was charged an honor bar charge after being told at check out that my advance payment left me with a zero balance. How can you be charged a fee from locked honor bar when you decline the key for access from the first night throughout the entire stay? Lisateave

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My stay at the Jacksonville Omni was Ok. Upon arriving the rooms were clean, but our bathroom had a broken toilet which moved and a stopped up tub which was brought to the attention of the staff, but never repaired. The parking was also a nightmare as it was very expensive given that we were there for 4 days. I suggested that they lower their parking […] fees for major events as this can be very expensive for low budget. Lisateave

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I had a great stay at the OMNI Hotel It served as the co-host venue for the Jacksonville Jazz Festival and was the ideal location for attendance to all the events. The accommodations were excellent and the service was first rate.

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Top of the line room. Great bar in the hotel. Walking distance to The Landing.

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We booked two rooms at the hotel and were given very good views with adjoining rooms. This is very unusual as hotels don't seem to get if you want two rooms you probably at least want them on the same floor. The hotel is well appointed, the staff friendly and I cannot say enough about the bellmen and car attendants. They went out of their way to drive […] us across the river to a hotel we were interested in visiting. However, their signage leaves a little to be desired. The only marking visible is the OMNI sign on the top of the hotel itself. Very difficult to see when you are on a local street and there was a sign for the café on the 10th floor but the only thing on the 10th floor were sleeping rooms. Lisateave

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I had a very enjoyable stay- I was here for 2 nights while in town for work and had an excellent experience. I came in very late from meetings during my first night and I was pleased with the option of late night room service- I travel frequently and often miss usual hotel dinner time due to long hours at work so this was great. I also appreciated that […] Omni gives its reward program members plenty of perks even without having accumulated any prior stays- the free internet/free coffee were greatly appreciated. I chose to park in the lot directly across from the hotel and found this to be a convenient and inexpensive parking option. Overall a great stay- will definitely book again next time I'm in Jacksonville. Lisateave

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Had a good stay. Hotel staff very helpful and pleasant.

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What an amazing staff. We asked them to share with us their favorite hangouts so that we could get a locals take on the area. Every placed they suggested was just wonderful. We had such a good time that we are looking forward to our next stay with you. We loved upgrading to a Gold Memebership and having hot coffee delievered to our room every morning. […] What a lovely touch!! I would encourage our friends to stay with you! Lisateave

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The hotel was great . They held my bags while I ran a 5k across the street then when I finished the race. I was allowed to check in early which was a Godsend. The room was clean, and had a great view of the parking lot. I had to search for the coffee/tea tray and then find a plug to plug it into. I will stay again if I run 2 races in one day.

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Great as always!

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The hotel was advertised as "within walking distance" of the event I was attending, which isn't a lie...but it's a long walk. Not a walk you want to take after being on your feet all day long. That is my only complaint! The hotel service and cleanliness was outstanding. I would stay there again.

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Everything was great

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Hotel is very clean, service was excellent, staff very friendly. Bed was very comfortable. Conveniently located in downtown Jacksonville . Highly recommend a night or more stay!

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There was a country music festival at the same time we were staying there. At two in the morning, young people returning to their rooms were nosiy and kept us up. Next time I'll ask if there is anything like that going on and if there is, I will choose another hotel.

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Awesome, the staff were uber friendly and professional. They made us feel welcome and comfortable. Hotel was upscale and classy. Made for a great stay!!!!!! Loved it, would definitely stay again. We drive down from GA for a Jags game or two ever season. Now we've found our home away from home!!!!

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Once again I'm in Jax but the bright spot in the stay isn the Omni Hotel. Great place, great service and friendly staff keeps me coming back to the Omni in Jacksonville

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Objected to paying $9.95 a day for internet and $12.00 a day to park!

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We loved the hotel!!! The fact that there was no Parking was the problem!!! spending that kind of money and no free parking!!! that is the only thing i didnt like!!

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I loved the room, the service, the location, etc., but was shocked when my credit card was charged $5.00 for a bottle of water that was sitting on the desk, and $9.95 for using the wi-fi one time. I was afraid to use the towels and toilet paper, for fear of being charged. I thought that an expensive, four star hotel would have had, at minimum, complimentary […] wi-fi and water. Lisateave

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Hotel staff seemed willing to help but it was obvious that training and oversight is not up to par for what they claim this hotel is. Elevator pulley squeaked terribly, thermostat in room did not work, housekeeping never showed up, not enough cups, coffee or creamer in room. Limited in room late night menu. NOT worth the high price.

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Hotel and room was very clean. The staff and very nice and accommodating.

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Called room service, asked for champagne and strawberries. They decorated the room with flower pettals and gave us a chocolate cake at no extra charge. Very accommodating with anything we needed

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