The Balmoral Hotel - Edinburgh

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The Balmoral was the finest hotel we've ever stayed in - in the UK, France, Germany, and Austria. Terrific service, nice people - everyone called us by Mr and Mrs - and attenion was paid to very detail during our 5 night stay. The location is superb and the facilities (Brasserie, Bar, Restaurant, Palm Court) are top-shelf. Concierge staff were quite […] helpful with dining recommendations, directions, suggestions. Service was superb, but discreet. The Balmoral is a very large hotel, but it seemed quite personal in many ways and felt like being at home. We loved Edinburgh and the Balmoral enabled us to have have a wonderful week there. We will definitely return! Lisateave

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The management and staff could not have been more accommodating. They booked restaurant reservations. The bellman transported our bags to the train station and helped load them on the train. The management were very helpful with a problem we had. I highly recommend this hotel.

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Very nice but not 5 star. No shower caps, cotton wool or even tea/ coffee tray supplied in the bedroom. Available when requested but not there as standard. Also buffet style hot breakfast should never be served in a 5 star hotel. The cold buffet was excellent. Most of the food was luke warm and the scrambled eggs were cold. On a positive note, all the […] staff we encountered were very helpful and friendly. Location is excellent and hotel clean. Spa good too and easily accessed directly from bedrooms without walking in robes through the public areas of the hotel. Lisateave

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very comfortable and pleasant!clean,perfect location for first time visitors.Airconditioners a bit noisy,earplugs will help

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My stay was fabulous. One of the best hotels I have ever stayed in, right from the girl checking us in to the concierge to the room service. I was magnificent. Thank you for a wonderful stay.

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We spoke every day to staff who were genuinely interested in providing friendly helpful service, from the ever obliging concierge to the reception deks staff and the restaurant team. We rate this as one of the best, most genuine hotel experiences we have had, and we have travelled extensively worldwide.

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A stunning hotel but considering the price and having booked a superior king room u thought it was a bit small. Parking a pain unless you pay for the doorman to park the car for you. Otherwise I would highly recommend it. A real luxury experience

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The service was fantastic as was the interior of the hotel. Its a fabulous place to stay with a great location too! We were upgraded to a junior suite and the staff couldn't have been more helpful. The spa is lovely too

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Very friendly staff, always helpful.Very comfortable. These are the things that count! One unfavourable comment on New Year's dinner= Everyone was far too stiff. No fun.No live music. All the dishes tasted of 'I don't know what? No wine pairing which would have helped.We had to pick our own. We do understand that you did your best,though. It's this […] nouveau cuisine. Everyone tries to be SO sophisticated it´s not true. Lisateave

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Central location, great service, quiet, well appointed rooms, gracious staff, wonderful restaurants, beautiful pool and spa with direct access to the train station. Nothing more anyone could ask for!

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We were here on our honeymoon - The staff were wonderful at the Balmoral, and made our stay extremely memorable. The proximity to the winter festival/market and architectural attractions contribute in making it the most desired location for stay in Edinburgh. When I return, I will undoubtedly be staying here.

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Staff could not be better trained. Friendly, helpful, knowledgable...etc. Overall the hoel is quite lovely. Rooms are simple but have everything one would need. Beds clean...bathrooms clean...carpets, not so clean.

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Really relaxing and lovely service. I am a keen swimmer and the hotel pool and spa was the best I have come across. The dedicated lift from the room to the pool was fantastic!

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We had a problem at check-in, there was a breakdown in communication over the booking. We had booked inclusive breakfast, but this message had not got to hotel. So print out your emails! It was resolved by the hotel, who were apologetic. Apart from that a fantastic stay, faultless. Service, rooms, sleep, view and food all great. Loved choir singing […] carols in Palm court. Internet hopeless but in a way good- as I couldn't work! Would go again at this time of year, decorations stunning. Lisateave

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Classic hotel in the heart of Edinburgh. Everything was beautiful and well maintained. Worth the money.

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Very disappointing check in experience- wanted to check in a bit early (1.30) as was not feeling well. Was told room was almost ready and waited in drawing room. 1.5 hours later still not ready, this was after 3 enquiries when we were told that the room was "almost ready", there was an apology and an explanation that the reason for the delay ws that […] we had requested a twin room. Needless to say was shocked when we arrived in our room to discover two single beds joined together with king sheets! This is not what I would expect by a twin room. At that point was tired and fed up so did not raise the issue, however at check out the following day I noticed a £3.95 charge- this was for a coffee I'd ordered during our long wait- I had assumed was complimentary, given our complaint at the time AND that we did not request or sign a bill. So at this stage I vented to the girl at reception about our experience, who was quite blasé in telling us that there was little she could do about our experience at that stage and that we should have complained earlier. Left quite a bad taste in our mouth as we left. Not what one would expect from a 5 star hotel. We won't be returning. Still feel upset about the amount of money I spent. Lisateave

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As usual a fantastic experience, relaxing and accommodating which made for a much needed break. The personal touch at dinner reflected the extra attention given to guests.

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Great hotel in good location. Impossible to call direct even for directions, always a call centre. Room didn't had the best view but ok.

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The hotel staff was exquisite. The room was comfortable and kept very clean. The restaurant offerings were limited but the food was excellent. The spa was great.

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A very comfortable hotel in a great location. Service is brilliant but why do they charge so much for the wifi. This should be free for a hotel of this quality and will deter me from staying there again.

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Loved The Balmoral-absolute luxury with attentive but not overpowering staff. We had an executive room overlooking the castle. It was immaculate and beautifully furnished. The bed was very comfortable too but we did hear street noise at about 2am from late night revellers so if that may concern you ask for a room that does not face on to the street. […] Bathroom was beautiful with generous sized bath and very powerful shower. No coffee making facilities in room but just ring housekeeping and they bring a complimentary tray of tea/coffee to your room. We visit Edinburgh frequently and this hotel is by far our favourite! Lisateave

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we loved everything about this stay from start to finish - we will come back!

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The oldworldness of this hotel is quite exceptional.

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Luxurious surroundings ,but be aware that some of the executive rooms ( quite a lot ) face into a courtyard with no views at all. If you want a scenic view of the city then book a hotel on Princes Street which can specify a castle view.

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How wonderful this hotel has been for our stay. The hotel staff are all Excellant in there service and presentation. The Balmoral should be used as a bench mark for other hotels in Scotland to aim for in customer service and presentation.Mar Hall could learn a lot from this hotel. This will become our Edinburgh hotel.

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Lovely old fashioned service, Lovely room. Best hair conditioner in a hotel ever! Valet parking service good value for Edinburgh and wonderfully helpful staff. .Lovely breakfast. A WONDERFUL EXPERIENCE to help celebrate my son's graduation.

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The hotel is very comfortable. Its proximity to the Waverly Train Station and the Princess Street shopping makes it all the more valuable. We think the hotel delivers the value for the money paid. If we visit Edinburgh again, we will definitely stay in this hotel.

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A beautiful hotel in a fantastic location. Well worth every penny.

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The hotel was well run and beautifully maintained. Other than the fact that Scotland seems to want to secede from the UK there was nothing odd or wrong with this hotel and my stay was pleasant and enjoyable. I mean how can you complain about a country that wraps eggs in sausage?

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Well worth the money, a great treat and in a great position for the train station and to explore the city.

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excellent

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Excellent and very classy hotel, but not too expensive. Loved our 5 day stay at this hotel!

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Great hotel for a special occasion. It had everything we required and was very convenient to the City centre. Our room was very comfortable. The staff were most attentive and we enjoyed our stay there.

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The Balmoral is next to the train station and within short walking distance to everything within the city that we wanted to do and see. The building itself is just beautiful and elegant and made us feel like royalty. The room and views were amazing - this hotel was perfect in every way for a romantic getaway in Scotland.

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The Balmoral is a beautiful historic hotel in a great location right in the centre of Edinburgh and only a couple of minutes' walk from Waverley Station. The service is fantastic. The staff can't do enough for you. The only downside for us was that we didn't have a great room. The room was not very large so a bit cramped and the view was looking onto […] the brick walls of the hotel itself, rather than the great view of Edinburgh most of the other rooms would have afforded. The bed was very comfortable. some of the decor of the hotel is starting to look a bit worn, but that's probably part of the charm. Lisateave

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Our room was on the first floor, so not only it was noisy from traffic, this totally lacked privacy, people riding double decker buses were literally in the room. Room rate with Hotels.Com did not include breakfast which was 17 pounds per person

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The Balmoral is in the grand old hotel tradition. The only slight lack in an otherwise lovely experience is that there are no grand parlors on the first floor; they appear to have been turned into conference rooms. There is a fire in the entryway fireplace, but only two chairs near it. The room was marvelous.

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very good very satisfied

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The service here is top notch and that will bring me back again.

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This hotel is truely fabulous and well worth every penny!

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Terrific hotel and excellent service, close to key sights and I will definitely stay again when in Edinburgh.

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Excellent

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Left waiting in the hotel lobby for several hours because my room was not ready. No effort to expedite the room prep.

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The kindness of our porter at Balmoral will remain forever a significant memory from our British tour; his engaged conversation and concern for our satisfaction gave a sense of humanity we rarely experience in everyday encounters. A lovely old hotel-- unfortunately surrounded by construction at the moment. And.... bathroom heaven. A shower to soothe […] the jagged traveler. Lisateave

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Very nice hotel, room was very comfortable! Perfect location close to center of city. I loved my stay and would stay here again!

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We recently traveled to Edinburgh for the first time and found the Belmoral to be the perfect place for our stay. The location was perfect for exploring and enjoying the City of Edinburgh. The hotel staff could not have been more helpful, kind and friendly. The breakfasts were included and were really lovely. We enjoyed our wonderful spa treatments […] in the hotel spa. We were most impressed with Concierge services. There were several gentleman working at the Concierge desk and each one was extremely resourceful, pleasant, thoughtful and friendly. We engaged their help for many different tasks and their efficiency and helpfulness went above and beyond in every instance. The hotel dining was among the best experience in Edinburgh. The room was very clean and the beds were very comfortable. This hotel made our experience truly lovely. Lisateave

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