New York-New York Hotel & Casino - Las Vegas

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Hotel was exactly as we hoped it would be. Standard room was large but a long walk from the elevator.

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was excellent.

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casino staff rate a 5of 10 Casino waitresses were very good....rate a8 of 10

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Great room, great price.

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Slow service from waitresses in the casino! : ( Clean large rooms. Good few nights!

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Friends with us were forced to upgrade in order to get a non-smoking room... and even then the room had a very strong smell of pot and tobacco. Not to mention that the room they were forced to take was much more expensive and they had to pay for the upgrade. Our room was smoky and we weren't offered anything else. The soap and shampoo was never refilled […] and upon request for more it took over an hour for housekeeping to deliver it to our room. We had to find other means to clean as we would have missed our reservations waiting for housekeeping. The staff was completely rude and terribly unfriendly in the vast majority of the businesses in the hotel. The car rental agent and craps tutorial guy were the only 2 awesome staff members we would vouch for. The buffet breakfast was cold and didn't offer much variety like other hotels we later tried. The tourist information desk next to the avis car rental was awful. The staff in this area really need to be educated. The MGM, Excalibur, Luxor and Mandalay are all very close by. We spent half our vacation at another resort and it was 10 times better once we left the NY NY. I would not recommend this hotel. Lisateave

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Overall great service, easy self parking, rollercoaster was a little rough though. We didn't have much a view in our, probably because we got the basic room, so if you want a view you're gonna have upgrade. Lots of places to eat inside casino and great location on the strip.

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First time in Vegas. It was great. I was there for a convention and did not want to stay at the convention Casino/Hotel. Very affordable. Room was very nice with a great view. Me and my wife enjoyed ourselves. Great places to eat in the Hotel. Definitely would stay there again!

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Absolutely wonderful! Got married and then honeymooned in a Spa Room. Service was outstanding. Everything you need, including fabulous shows all in one place. Only left thehotel once to check out the buffet at the Luxor. We were treated like royalty. Nine Fine Irishmen had the most amazing food.

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We were satisfied with the hotel and service, although it would be nice to have in-room coffee and tea.

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Location was good, rooms were dark and just ok. My GF had mini fridge in her room, I did not so I wasn't even able to chill the bottled water I had brought. We booked at NY NY mainly because of the $50 food and beverage credit but there were restrictions and the credit couldn't be used at the nicer restaurants on the property. Next time I'd stay somewhere […] else...when I travel as I like to do it up more in style and this place was not a stand out but pretty mediocre. Lisateave

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Stay was good

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I requested a non-smoking room, but ended up in a smoking room the first night of my stay because they had given away all of the non-smoking rooms by time I got there. The whole hotel smells of smoke, even my non-smoking room smelled of smoke a little. I'll stay somewhere else the next time I go to Vegas.

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A good option for a reasonably priced strip hotel. Mandatory resort fee of 20$ plus tax generally not included in any booking.

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The whole transaction from the beginning to the end was sort of unpleasant! The people there didn't make feel welcome. Last year I stayed in Belagio hotel and I can say the standard of service is way higher than New York New York!

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We stayed for a week at New York New York - it was perfect - no complaints at all. We are a couple and stayed in a standard room and it was clean and spacious, the gambling area was not too big and luved my free drinks.

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Understand that you will pay a $20 resort fee in addition to your room fee. The rooms are adequate, but I have been in much nicer rooms at 3 star hotels.

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The hotel was convenient and clean.However, I booked a room at New York, New York, but it seems my room was in Brooklyn. A very long distance from the elevators. Not a big deal unless you were at trade shows all day like I was.

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Very happy, friendly staff, comfortable & quiet. No free wifi the only drawback.

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Booked the cheapest room at this hotel - Park Avenue and had a room on 25th floor (had 45 floors altogether) and we had a fab view of the MGM and strip. Hotel is located towards 1 end of the strip so can be a lengthy walk to the middle of the strip. Room was lovely and beds very comfy. Only 1 negative in that the bath had hair in it from I assume previous […] occupant or the cleaner which I did not like. Spent a lot of time around the pool area during the day. Nice pool area but sun does not get out until midday (end of April time). Lovely chinese restaurant in hotel called Chin Chin. Gym was OK but Luxor has a much better one although I suppose not many people are bothered about a gym on holiday. Would definitely come back to this hotel again if I returned to Vegas. Lisateave

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We had a great time at the New York, New York. It was well situated, plenty of eating places and a great atmosphere. The strip was ideally situated and we could walk over the bridges and miss crossing the streets.

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Great stay, hotel amenities excellent.

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This hotel is one of our favorites! It has great places to eat, nice gambling tables, comfortable rooms, and easy check-in and out. It does have the extra fees assessed for each night for internet, etc, that always is annoying but seems most hotels have them. In addition, you have access to a tram north, south, and east of this hotel at adjacent hotels, […] two of which are free. Will definitely stay again!! Lisateave

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It was ok nothing fancy, rooms where a little small but clean and bed was very comfortable

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First off, it was obvious that the comforter had not been changed. The remote control had some kind of oily mess on it, so I have to clean it before using it. At about 11PM the night before we left, the light fixture in the ceiling above the shower began to leak a steady stream from the person showering in the room above us. When we called to alert […] maintenance, we were sent to a different room on the other side of the hotel. After completely packing up and moving to our new room, the room keys did not work. My wife called from the house phone in the hallway. We were told "at your convenience" we could go to the front desk to get new keys. When I got to the front desk, the line was extremely long. For my troubles, I was only given a small comp for that days resort fee! Yeah, I do not think I will be staying at New York New York again! Lisateave

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My husband and I were in a spa suite. All we could smell was a marijuana smell coming from our Bathroom vent. I called the front desk and they apologized and said they would send security. I had to call back again after it was worse and they told me there weren't any rooms comparable to the room we were staying in. Finally the worker said his manager […] had found a room. We also had a couples massage in the spa. They service was just ok. We both got the same massage yet we had totally different experiences. Mine was rough and my husband didn't even have his feet rub. I was displeased with the service for what we paid. Lisateave

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it was great but hotels.com should really clue ppl in on the 20 dollar resort fee per day and the 50 dollar food voucher. If you take the voucher they put 50 dollar hold on your cc per day depending on how many nights you stay. What garbage.

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As my partner and I went to check in, we were told about the upgrade option and being just the two of us we thought why not treat ourselves. So we went up to our room to find the carpet hadn't been vacuumed nor had any of the bins been emptied. We then lugged all of our baggage back down to reception and asked to change rooms. They put us in a room […] on the 6th floor with a view of the car park which we weren't very happy about after paying for the upgrade and originally being on the 24th floor. We spent a night in that room which was fine however when I went into the bathroom the next morning there was a layer of water covering the floor... There was a leak coming from the room above us. When I called reception that morning they said they would send someone to have a look and would sort it out, however after paying the extra money to be upgraded on top of what we were paying already we didnt think this was acceptable and my partner being a plumber knew it wasn't a quick job to fix, we asked to switch rooms again. They said they wouldn't have one available until 3pm and that they would call us as soon as one came free. We wondered around all day waiting for the call until 7pm when we still hadnt heard anything. The staff were not very helpful at all and I would not ever come back and stay at New York New York. My partner and I were very much looking forward to our getaway and were very disappointed. Lisateave

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I really liked the room, the bed was super comfy and that helps for intense trips since one doesn't get to sleep much time, getting a great sleep really helps to keep up on the trip schedule. The lobby/casino area reeks of cigarrette smoke, I didn't like that. We also got charged twenty bucks extra PER NIGHT for guest services such as "complimentary […] Wi-Fi" haha, printing boarding tickets and the such, and it is not optional. I think that was a scam. Overall it is a great place to stay, great ambiance and young people, but consider the extra fee in your budget, and take advantage of the "complimentary" stuff they give you for the fee. Lisateave

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So we booked and paid for our hotel in full. Big surprise during checkout when we were told we had to pay a daily resort fee which cost almost 50% of the price of the booking.

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